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On Thu, 6 Feb, 8:01 AM UTC
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Genpact unveils agentic solutions for domain-specific AI, starting with accounts payable
Technology services and solutions company Genpact on Wednesday said it has launched agentic solutions in a bid to move beyond generic AI models to domain-specific autonomous agent-led delivery. "Genpact's service-as-agentic-solutions will accelerate innovation for enterprises by fundamentally changing the way services are delivered, enabling business operations to evolve from traditional, linear models to autonomous agent-led delivery," the company said in a statement. The first of these solutions being rolled out is for accounts payable, leveraging data and insights to enable faster invoice extraction with higher precision, it added. This seeks to address the pressures CFOs face to evolve the way their teams work. The statement said agentic solutions are trained with an industry-specific semantic layer that allows agents to learn, adapt and make autonomous decisions based on real-world feedback. "The rapid evolution of intelligence is reshaping the future of work. Businesses are looking to effectively embed AI at scale," said Balkrishan Kalra, president and chief executive officer, Genpact. "The key unlock is mass personalisation and precision supported by strong governance of autonomous agent-led delivery." Also Read: Genpact's smaller town employees getting trained on GenAI and data: CEO Kalra The solutions draw on the company's "deep domain and process expertise" and will empower enterprises to realise the full potential of AI while enhancing control and trust, Kalra said. This approach will help businesses move beyond standardised processes to hyper-personalised, AI-driven service delivery while industry-specific knowledge embedded in the AI agents will make them self-improving, driving accuracy, adaptability and deeper insights, the company said. Modular design flexibility, scalability and efficiency are key features, it added. "As businesses delegate more tasks to AI, observability, security and control become critical," the company noted. To address this, guardrails and human oversight to monitor AI actions, prevent errors and maintain compliance are integrated, it said. Genpact last week also launched its AI 'gigafactory', an accelerator programme to help enterprises scale AI rollouts from pilots to production with on-demand talent, a data marketplace and pre-built generative AI models. Also Read: Genpact launches accelerator Gigafactory to speed up AI adoption
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Genpact Accelerates Innovation through Service-as-Agentic-Solutions
Moves beyond generic AI models to domain-specific autonomous agent-led delivery Genpact (NYSE: G), a global advanced technology services and solutions company, today announced the launch of its Agentic Solutions as part of its pivot to reimagining delivery. Genpact's Service-as-Agentic-Solutions will accelerate innovation for enterprises by fundamentally changing the way services are delivered, enabling business operations to evolve from traditional, linear models to autonomous agent-led delivery. "The rapid evolution of intelligence is reshaping the future of work. Businesses are looking to effectively embed AI at scale," said Balkrishan "BK" Kalra, President and Chief Executive Officer, Genpact. "The key unlock is mass personalization and precision supported by strong governance of autonomous agent-led delivery. Our deep domain and process expertise allow us to build scalable Agentic Solutions, empowering enterprises to realize the full potential of AI while enhancing control and trust." Accelerating the company's move to Service-as-Agentic-Solutions, Genpact is introducing its own Agentic Solutions. These are trained with an industry-specific semantic layer that allows agents to learn, adapt, and make autonomous decisions based on real-world feedback. Genpact's Agentic Solutions are uniquely positioned to: Enable mass personalization: Genpact's contextual expertise facilitates modular design, ensuring flexibility, scalability, and efficiency in every solution. The company moves businesses beyond standardized processes to hyper-personalized, AI-driven service delivery.Drive precision: Unlike generic AI implementations, Genpact embeds granular industry-specific knowledge into its agents - making them self-improving to drive precision, adaptability, and deeper insights.Deploy responsible AI: As businesses delegate more tasks to AI, observability, security, and control become critical. Genpact's teams act as guardians to agents by integrating guardrails and providing human oversight to monitor AI actions, prevent errors, and maintain compliance. The first Agentic Solution to launch in a series is "Genpact AP Capture" from Genpact's Accounts Payable (AP) suite, which is designed to modernize Accounts Payable. With pressure placed on today's CFOs to evolve the way their teams work, Genpact AP Capture leverages data and insights to enable faster invoice extraction with higher precision to deliver superior value. Genpact's launch of Agentic Solutions follows the introduction of Genpact AI Gigafactory, an AI accelerator that enables clients to develop, deploy, and scale AI. For more information - please visit: Service as Agentic Solutions | Genpact About Genpact: Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
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Genpact introduces Service-as-Agentic-Solutions, leveraging domain-specific AI to transform business operations. The initiative aims to accelerate innovation and enhance AI-driven service delivery, with the first solution targeting accounts payable processes.
Genpact, a global advanced technology services and solutions company, has announced the launch of its Agentic Solutions, marking a significant shift in the delivery of AI-driven services 12. This initiative aims to move beyond generic AI models to domain-specific, autonomous agent-led delivery, fundamentally changing the way services are provided to enterprises.
The new Service-as-Agentic-Solutions approach is designed to accelerate innovation by enabling business operations to evolve from traditional, linear models to autonomous agent-led delivery 1. Balkrishan "BK" Kalra, President and CEO of Genpact, emphasized the importance of this development, stating, "The rapid evolution of intelligence is reshaping the future of work. Businesses are looking to effectively embed AI at scale" 2.
Genpact's Agentic Solutions are built on three core principles:
The first solution in this series is "Genpact AP Capture," part of Genpact's Accounts Payable suite 12. This solution is designed to modernize accounts payable processes by leveraging data and insights to enable faster invoice extraction with higher precision. It aims to address the pressures faced by CFOs to evolve their teams' working methods 1.
A key feature of Genpact's Agentic Solutions is the industry-specific semantic layer used to train the AI agents 1. This allows the agents to learn, adapt, and make autonomous decisions based on real-world feedback, enhancing their ability to handle complex, domain-specific tasks 2.
The launch of Agentic Solutions follows Genpact's recent introduction of the AI Gigafactory, an accelerator program designed to help enterprises scale AI rollouts from pilots to production 1. This initiative provides on-demand talent, a data marketplace, and pre-built generative AI models to support businesses in their AI adoption journey 1.
Genpact's move towards Service-as-Agentic-Solutions represents a significant step in the evolution of AI-driven business services. By combining deep domain expertise with advanced AI capabilities, Genpact aims to empower enterprises to realize the full potential of AI while maintaining control and trust in their operations 2.
As businesses increasingly delegate tasks to AI, the importance of observability, security, and control becomes paramount. Genpact's approach addresses these concerns by integrating human oversight and governance into their AI-driven solutions 12.
Reference
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Genpact, a global professional services firm, hosted AI Day 2024 in New York City, bringing together clients and partners to discuss the latest advancements in AI and its practical applications in business.
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Genpact, a global professional services firm, has achieved the AWS Generative AI Competency in Consulting Services, enhancing its ability to implement generative AI solutions at scale for clients.
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Genpact and Amazon Web Services announce a multi-year collaboration to simplify AI adoption, empowering business leaders beyond IT to leverage AI technologies for innovation and value creation.
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Intuit introduces agentic AI across its platforms, promising to automate complex tasks and deliver personalized financial solutions. This groundbreaking technology aims to transform how consumers and businesses manage their finances and operations.
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A Deloitte study highlights the superior effectiveness of AI agents compared to GenAI for enterprise productivity, showcasing their potential to transform business processes and enable innovative ways of working.
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