GoTo Unveils AI-Powered Features for LogMeIn Resolve, Revolutionizing IT Management for SMBs and MSPs

GoTo Introduces AI-Powered Features for IT Management

GoTo, a leader in cloud communications and IT, has unveiled three groundbreaking AI-powered features for its LogMeIn Resolve platform. These innovations are set to transform IT management for small and midsize businesses (SMBs) and managed service providers (MSPs) 1

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Virtual Technician: Automating Repetitive Tasks

The Virtual Technician feature aims to streamline repetitive IT tasks such as software configuration and VPN troubleshooting. It allows agents to generate guided, step-by-step workflows using simple, natural language prompts. This AI-powered tool learns from previous support operations, automatically converting reactive responses into proactive automations 1

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David Myers, IT Support Manager at Trycare Dental, praised the Virtual Technician, stating, "It will be a massive improvement to our already amazing end user support without using IT resources on menial tasks" 1

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Command Center: Centralized Smart Dashboard

The Command Center feature introduces a smart dashboard designed to combat information overload for IT teams. It filters through multiple device alerts and OS update backlogs to identify the most urgent issues and tasks, offering actionable, tailored solutions. This feature reduces reliance on manual triage processes and ensures quick addressing of problems before they escalate 1

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Dynamic Insights: Real-Time Data Analysis

Dynamic Insights provides IT teams with real-time, actionable data at their fingertips. Using natural language queries, agents can swiftly identify issues, assess impact and scope, and coordinate resolutions. This feature simplifies problem-solving by offering a clear understanding of the IT environment, enabling teams to address potential issues proactively 1

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Empowering IT Teams

Joseph George, General Manager of IT at GoTo, emphasized the importance of these innovations: "IT professionals are faced with an uphill battle juggling increasingly onerous day-to-day tasks, unexpected fire drills, and growing security scrutiny without the budgets to add resources. Resolve's AI-driven capabilities directly address these pressures" 1

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These new features build upon LogMeIn Resolve's existing AI capabilities, including the GoPilot AI smart assistant, AI-enhanced Knowledge Base and Helpdesk, and Helpline end-user self-service tool 1

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By introducing these AI-powered features, GoTo aims to empower IT teams to shift from reactive, overburdened support to proactive, strategic endpoint management. This transition allows teams to accomplish more without the need for additional hires, addressing the increasing volume and complexity of demands in the IT sector 2

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