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GOG admits it used AI to create controversial New Year Sales banner
TL;DR: GOG admitted its New Year Sale banner was mistakenly published using AI-generated art, intended only as a work-in-progress. The small team uses AI tools to enhance efficiency and support game preservation efforts, acknowledging the controversy while emphasizing their commitment to DRM-free classic PC games. GOG was caught using AI in a recent banner image, and now the company comes clean and admits that the promos were made with AI, but it wasn't meant to be published. Typically, gamers have a positive outlook on GOG, a store that sells classic PC games that have either disappeared or are very hard to find. That's not the case with a recent controversy, and GOG was caught using artificial intelligence in some of the art used for its New Year Sale promo. GOG has since clarified exactly what happened to the subscribers of its new GOG Patrons program. In a private Discord, a GOG representative confirmed that the New Year Sale art was created using AI, but it wasn't meant to be pushed live as part of the sale, nor was it meant to be published at all. The GOG rep goes on to say that the company explores various technologies that could give them an edge--GOG is rather small, and the rep insists that AI helps even the odds a bit, at least in this case. From the sound of it, GOG is using AI for image mockups, which isn't unheard of, but this creation accidentally got pushed live as part of the promo. Check below for the GOG rep's quote in full, as taken from the Discord server for GOG Patrons, courtesy of Kotaku: "Hi everyone, I'd like to address the case of our recent New Year Sale banner. "First of all, regarding the quality of the asset: This banner was a work-in-progress asset that we mistakenly allowed to be displayed on the storefront. This shouldn't have happened. We failed on at least two levels: Quality-control of the asset that landed on the front page, and then reacting quickly enough when we noticed the error. "Second, I want to confirm that this WIP asset was indeed made with the help of AI tools. We hear your disappointment with the use of this technology, and see that it's a sensitive topic for many of you. "I also want to be honest about how we chose to explore technology: We don't have the infinite resources of the industry giants. We're a dedicated, but small team, working our asses off every day for game preservation. To keep that mission alive, bring more games back to life, and make more games DRM-free, we experiment with tools that can allow us to do more with the limited hands we have. "We've been testing different technologies since our beginnings. Some experiments are successful, and some (like this banner) are not. Exploring various tech gives us the reach of a much larger team, so we never have to settle for doing less."
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GOG Says Game Banner Ad Was Made With AI But Claims It Was Shared By Mistake
The retro game store told paying patrons that it hears their 'disappointment' Last week, digital PC gaming storefront Good Old Games (GOG) found itself at the center of online controversy after users claimed a banner ad for a big sales event was created using AI tools. The firestorm only grew larger when a GOG employee seemingly confirmed the ad was created using AI. However, GOG wouldn't confirm with Kotaku how the banner ad was made. But it has since explained the situation to paying supporters in a private Discord server. On February 2, Kotaku received a screenshot of a message addressing the New Year Sale AI-generated banner situation that was posted in the official GOG Patron Discord server earlier in the day. This is a special Discord server created by GOG for fans who pay $5 a month to be a part of the store's Patron program, which lets them talk to other like-minded users while helping to guide the future of the store and being credited when old games are saved. In the message, a GOG employee with the username Arthur Slay confirmed that the banner was made "with the help of AI tools" but claimed it was still a "work-in-progress" and wasn't meant to be displayed on the store publicly. Kotaku believes this user is a GOG marketing employee, Arthur Dejardin. "This shouldn't have happened," posted Arthur Slay. "We failed on at least two levels: Quality-control of the asset that landed on the front page, and then reacting quickly enough when we noticed the error." Arthur further said that GOG hears all the "disappointment" and acknowledged that it's "a sensitive topic for many of you." As for why they used AI tools? Arthur says GOG has been testing different "technologies" ever since the store was founded. "Some experiments are successful, and some (like this banner) are not." Arthur added: "Exploring various tech gives us the reach of a much larger team, so we never have to settle for doing less." "I also want to be honest about how we chose to explore technology," posted Arthur. "We don't have the infinite resources of the industry giants. We're a dedicated, but small team, working our asses off every day for game preservation. To keep that mission alive, bring more games back to life, and make more games DRM-free, we experiment with tools that can allow us to do more with the limited hands we have." On January 30, after the ad was called out online in numerous places, GOG told Kotaku via email that it was unable to "comment publicly on our internal processes or tools." Kotaku has contacted GOG about this Discord message and why the store didn't share these details with us last week. Here is the full message from the private Discord as shared with Kotaku:
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GOG confirmed its New Year Sale banner was created using AI tools, but the digital PC gaming storefront says it was never meant to go live. The retro game store told paying patrons in a private Discord that the work-in-progress asset mistakenly appeared on the storefront, sparking controversy among gamers. GOG defended its use of AI, citing limited resources and its mission to preserve classic games.
GOG has admitted that its New Year Sale banner was created using AI tools after the image sparked controversy among gamers last week. The digital PC gaming storefront, known for selling classic and hard-to-find PC titles, found itself at the center of online backlash when users identified telltale signs of AI generation in the promotional artwork
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. What typically enjoys positive sentiment from the gaming community quickly became a flashpoint in the ongoing debate about AI-generated content in creative industries.In a message posted to the GOG Patron Discord server on February 2, a GOG representative confirmed the banner was "made with the help of AI tools" but insisted it was a work-in-progress asset that should never have been published
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. The GOG Patrons program, which costs $5 a month, gives supporters access to a private Discord community where they can help guide the store's future and receive credit for game preservation efforts.GOG employee Arthur Slay, believed to be marketing employee Arthur Dejardin, addressed the situation directly with paying patrons. "This banner was a work-in-progress asset that we mistakenly allowed to be displayed on the storefront. This shouldn't have happened," Arthur wrote in the Discord message
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. The company acknowledged failing on two critical levels: quality-control of the asset that appeared on the front page, and the speed of their response once the error was noticed.The admission came after GOG initially declined to comment on January 30, telling Kotaku via email that it was "unable to comment publicly on our internal processes or tools"
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. The company's eventual transparency with its patron community suggests a strategic choice to address the issue with its most dedicated supporters first, though this approach raises questions about why similar candor wasn't extended to the broader public immediately.GOG defended its exploration of AI technology by emphasizing its limited resources compared to industry giants. "We don't have the infinite resources of the industry giants. We're a dedicated, but small team, working our asses off every day for game preservation," Arthur explained in the Discord post
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. The company framed AI tools as a way to expand capabilities without expanding headcount, allowing them to continue their mission of bringing DRM-free games back to life.Arthur acknowledged the sensitivity surrounding AI use, stating "We hear your disappointment with the use of this technology, and see that it's a sensitive topic for many of you"
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. The company positioned AI experimentation as part of its broader approach to testing various technologies since its founding, with some experiments proving successful and others, like this AI banner, falling short. From the sound of it, GOG uses AI for image mockups as part of its workflow, though this particular creation accidentally went live.Related Stories
The controversy highlights the tension between operational efficiency and creative authenticity that many companies face when adopting AI tools. For GOG, a store built on preserving gaming history and maintaining goodwill with retro gaming enthusiasts, the online backlash represents a potential threat to its carefully cultivated reputation. The company's emphasis on being a small team with limited resources may resonate with some supporters, but it also raises questions about whether cost-cutting through AI comes at the expense of the quality gamers expect.
Looking ahead, this incident will likely influence how GOG and similar companies communicate about AI use in their operations. The initial reluctance to confirm AI involvement, followed by a private explanation to paying patrons, suggests companies are still navigating the reputational risks of AI adoption. As AI tools become more prevalent in game marketing and development, gamers will be watching closely to see whether companies can balance efficiency gains with maintaining the human creativity and quality control that define their brands.
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