New Relic Enhances Intelligent Observability Platform with Agentic AI Integration

New Relic Unveils New Agentic AI Integration with ServiceNow to Help Enterprises Drive Business Uptime

Integration with ServiceNow helps enterprises anticipate issues before they occur and act immediately Advanced platform uses compound and agentic AI, combined with the ability to connect with any agent across the ecosystem, to deliver predictive insights and intelligent recommendations New Relic Response Intelligence and Predictions contextualize all telemetry to provide AI-strengthened impact analysis and mitigation to accelerate incident resolution New Relic, the Intelligent Observability company, announced a powerful agentic AI integration with ServiceNow, building upon its expanding open agent ecosystem and existing agentic integrations. By connecting New Relic's Intelligent Observability Platform with best-of-breed solutions, New Relic goes beyond a simple API data pull to provide deep, mission-critical insights and intelligent recommendations to the tools and platforms where customers already work. Enterprises embracing New Relic and ServiceNow can automate enterprise workflows, maximize business uptime, and minimize revenue loss. "Enterprises have more data at their disposal than any team of engineers can handle," said New Relic Chief Product Officer Manav Khurana. "Our agent-to-agent AI integrations, connected via natural language APIs, automate tasks across toolchains and turn disparate data sets into business-critical insights. These insights, powered by our unified telemetry data, identify issues where most humans wouldn't even think to look and provide intelligent recommendations that allow users to take immediate action. And, unlike other observability companies that compete with best-of-breed ITSM and security tools, we are not trying to replace the tools our customers use and love. We are bringing New Relic's Intelligent Observability Platform into their existing workflows via our open agent ecosystem, which allows our customers to connect with any agent." New Relic and ServiceNow integration removes context switching between multiple tools and surfaces actionable insights IT teams often waste time and energy switching between dozens of tools in the face of an avalanche of data. It's now near-impossible to quickly make accurate decisions, resulting in poor business outcomes and higher operational costs. Organizations can increase efficiency while reducing errors and risks by automating repetitive, tedious, and multi-step complex tasks. New Relic's agentic integrations help teams adopt a more proactive posture with actionable insights -- surfaced in context from all IT and business data -- that empower intelligent decisions capable of driving growth and innovation. Natural language allows any user to query and resolve issues with intelligent recommendations New Relic AI, its in-platform generative AI assistant, works with ServiceNow to identify, prioritize, and address the impact and root cause of IT issues. New Relic brings real-time production data like errors, logs, traces, security vulnerabilities, and alerts directly into ServiceNow experiences and workflows. All information and insights will be presented directly within the ServiceNow interfaces in natural language, eliminating tool switching, unlocking access for any user, and speeding up issue resolution. New Relic and ServiceNow provide users with alert intelligence reports that contain alert impact analysis and probable cause theories based on deep analysis of the health of an application. Users can also query specific services, hosts, and system components for performance insights drawn from current performance data and compare it against historical trends and best practices. "For AI agents to truly be effective, they must seamlessly communicate with each other and leverage accurate, real-time insights," said ServiceNow GVP and GM of ITOM and Cloud Observability, Brian Emerson. "By integrating observability data from multiple APM and observability vendors, including New Relic, into ServiceNow's workflows, we're breaking down data silos and creating a unified, agent-to-agent experience. This ensures operators can focus on high-impact incidents, make informed decisions, and drive exceptional customer experiences at scale." "Any observability platform that leverages agentic AI to stitch together critical enterprise systems and enables autonomous problem-solving will unlock the ability for applications to self-heal," said IDC Group Vice President Stephen Elliot. "The upside for businesses is enormous, as this would eliminate interruptions that cause revenue loss and brand damage, and also allow teams to focus on innovations that further improve customer experiences and increase revenue." Advanced platform combines an open agent ecosystem with compound and agentic AI to deliver predictive insights Across a sprawling digital landscape, IT teams struggle to find the most accurate, real-time information to diagnose and repair issues before they affect customers. On top of that, they struggle to detect pre-incident patterns and slow-burning issues that eventually cause digital interruptions and erode the customer experience. They need to get ahead of incidents before they happen. New Relic is solving these challenges for customers by adding Predictions to its Intelligent Observability Platform. Predictions anticipate problems before they occur by using machine learning to analyze historical data, quickly identify patterns, and forecast time-series metrics within a single interface. Users can analyze a given data set or create an alert that looks ahead for early warning signs of a problem. Availability The integrations with ServiceNow, Google Gemini, GitHub Copilot, and Amazon Q Business are available in the New Relic Intelligent Observability Platform. Get started here. Learn more ● Join New Relic Now+ 2025 ● Read the blog post ● Read the press release detailing the other announcements made at New Relic Now+ About New Relic The New Relic Intelligent Observability Platform helps businesses eliminate interruptions in digital experiences. New Relic is the only AI-strengthened platform to unify and pair telemetry data to provide clarity over your entire digital estate. We move your problem solving past proactive to predictive by processing the right data at the right time to maximize value and control costs.

New Relic Integrates Agentic AI with ServiceNow to Boost IT Automation

The integration allows IT teams to access real-time production data, including errors, logs, security vulnerabilities, and alerts, within their existing workflows. New Relic has announced an AI-driven integration with ServiceNow, further expanding its open agent ecosystem. The collaboration aims to provide enterprises with deeper insights and intelligent recommendations while automating workflows to minimise downtime and revenue loss. By embracing agent-to-agent AI integrations connected via natural language APIs, New Relic's Intelligent Observability Platform enables IT teams to process vast amounts of data efficiently. The platform identifies hidden issues and delivers actionable insights directly within ServiceNow's interface, eliminating the need for context switching and reducing operational inefficiencies. Manav Khurana, chief product officer at New Relic, said, "Enterprises have more data than any team of engineers can handle. Our AI-driven integrations automate tasks, unify disparate data sources, and surface business-critical insights, allowing users to take immediate action." The integration between New Relic and ServiceNow allows IT teams to access real-time production data, including errors, logs, security vulnerabilities, and alerts, all within their existing workflows. Through natural language processing, users can query performance insights, compare historical trends, and receive alert intelligence reports, significantly improving decision-making and incident response times. Brian Emerson, GVP and GM of IT operations management and cloud observability at ServiceNow, mentioned, "By integrating observability data from multiple vendors, including New Relic, into ServiceNow's workflows, we're creating a unified, agent-to-agent experience. This enables IT teams to focus on high-impact incidents and enhance customer experiences at scale." Moreover, New Relic is introducing Predictions, a feature that uses machine learning to analyse historical data and forecast potential issues before they impact business operations. By identifying pre-incident patterns, Predictions enable IT teams to proactively address slow-burning problems and prevent digital disruptions. The AI-driven integrations with ServiceNow, Google Gemini, GitHub Copilot, and Amazon Q Business are now available within the New Relic Intelligent Observability Platform. In November last year, New Relic opened a new office in Bengaluru with space for over 300 employees. The office was designed to host teams from product, engineering, sales, finance, and operations, boosting innovation and better serving its growing global customer base. Earlier in March 2022, it opened its first office in Bengaluru, and in October 2022, the Hyderabad Product Innovation Centre was established. Notably, New Relic is expanding its Bengaluru presence to strengthen its presence in India.

New Relic Advances Intelligent Observability with AI-Strengthened Innovations Across Every Corner of its Platform, Accelerating Enterprise Business

New Relic offers the industry's most comprehensive intelligence by integrating Retrieval Augmented Generation (RAG) from its platform with customer-defined data and third-party sources Open ecosystem will bring critical observability data to leading platforms such as ServiceNow, Google Gemini, Amazon Q Business, GitHub Copilot, and more New Relic, the Intelligent Observability company, announced 20+ AI platform innovations and new ecosystem partnerships. New Relic gives customers the most comprehensive intelligent recommendations by integrating Retrieval Augmented Generation (RAG) from its platform with customer-defined data and third-party sources so they can take immediate action. This intelligence makes the New Relic Intelligent Observability Platform accessible and understandable so that any user across the enterprise can optimize business and IT operations and control costs. "Enterprises are in a multi-cloud, multi-platform world where data is exploding and stored in a multitude of places," said New Relic CEO Ashan Willy. "We stayed steps ahead of this evolution by innovating our platform and expanding our ecosystem to be the first to empower our customers to truly take advantage of AI for observability. We are constantly pushing the boundaries of what is possible to build a platform that meets not just our customers' current needs, but also their needs five and even ten years down the road." "Now, we've opened the door for companies to thrive in this 'age of intelligence' where observability extends far beyond what a human alone can accomplish. Real intelligence means applying observability expertise to dynamic environments and surfacing the right insights to the right person at the right time -- wherever they work. Our customers now have the knowledge they need to take action and benefit from observability across every single department, from developers, support, security, executives, and finance." Delivers 20+ innovations that infuse intelligence across every corner of its platform The New Relic Intelligent Observability Platform is built with data at its core. It collects and monitors all telemetry data and leverages AI that can be used to predict and prevent business-impacting issues by surfacing the right insights. New Relic is delivering 20+ innovations to its 85,000 customers that infuse intelligence across its platform to help enterprises ensure engineering excellence, business uptime, and the best digital experiences for their customers. Capabilities and partnerships: ● AI capabilities and integrations drive business uptime: ○ Agentic Integrations - Enables AI agent to AI agent integrations to bring New Relic's critical observability data and intelligent recommendations across the business and tech ecosystem. New agentic AI integrations with ServiceNow and Google Gemini will build upon New Relic's expanding AI integration ecosystem that includes GitHub Copilot and Amazon Q Business. ○ Response Intelligence - Contextualizes all metrics, changes, and services -- including external sources like ITSMs -- to accelerate incident resolution. Unifies all telemetry data and correlates it in a single view, providing AI-strengthened impact analysis and mitigation recommendations based on past incidents. ○ Predictions - The industry's most comprehensive Predictions engine leverages machine learning algorithms to analyze historical data, quickly identify patterns, and forecast time-series metrics within a singular interface. Anticipates problems before they occur to drive better system performance, increased uptime, and improved revenue. ● Cost optimization capabilities drives engineering excellence and developer productivity: ○ Cloud Cost Intelligence - Delivers detailed views into multi-cloud cost trends, drivers, and impacts so business teams can be strategic about current and future cloud investment. ○ Pipeline Control - Intelligently maximizes the quality and value of telemetry data to control data, manage costs, ensure security and compliance, and understand ROI. Provides a feature-rich pipeline rules engine to manage data, allowing users to route, filter, enrich, and transform all telemetry data in flight to maximize the value of data ingested. ○ Service Architecture Intelligence - Simplifies service, infrastructure, incident and quality management by consolidating critical knowledge on these aspects into customizable catalogs, scorecards, teams and maps. ● Intelligent APM drives business uptime: ○ Transaction 360 - The industry's only intelligent observability solution for transactions resolves issues 5x faster by providing a unified view of business-critical transactions so enterprises can quickly identify and fix the root cause of incidents. By integrating granular service-level details from transaction traces with an end-to-end perspective from distributed tracing, it delivers a complete picture of problematic transactions via a single click. ● DEM capabilities drive excellent digital experiences: ○ Streaming Video and Ads Intelligence - The industry's first intelligent observability solution for streaming media helps maintain high-quality video and ad experiences across diverse devices and regions. Unifies video Quality of Experience (QoE) metrics, app performance, back-end infrastructure, and ad analytics. Unlike competitors' siloed solutions, this comprehensive approach provides a holistic view of the entire media distribution pipeline. ○ Engagement Intelligence - Automates data collection and uses intelligent element attribution to capture every interaction, eliminating manual instrumentation and accelerating how organizations analyze and improve digital user interactions. It correlates user behavior beyond the front-end application to the underlying services and infrastructure, democratizing insights by making them accessible to every engineer supporting digital experiences. "Enterprises that adopt Intelligence have a competitive edge, as they turn to AI for enhanced business decisions based on insights from large data sets, increased productivity, improved customer experiences, faster innovation, and cost reduction," said IDC Group Vice President Stephen Elliot. "Observability provides the lens on digital business, and as such, the ideal place for these intelligent capabilities to live. All businesses will demand observability innovations that make these outcomes achievable." Expands open ecosystem to empower businesses with Intelligent Observability Platform and advanced AI integrations New Relic is expanding its open ecosystem to empower businesses across the enterprise with its Intelligent Observability Platform and advanced AI integrations. By connecting its platform with best-of-breed solutions, New Relic delivers mission-critical insights and intelligent recommendations to the tools and platforms where customers already work. The New Relic Intelligent Observability Platform drives business growth and developer velocity by integrating across workflows and enabling insights wherever customers operate. New Relic is positioned to power the ecosystem because its platform is extensible and strengthened by a sophisticated AI engine, paired with its platform approach to packaging and pricing. "At Cimpress Technology, we operate in a complex and diverse environment that demands a robust observability strategy. We regularly review our tools to ensure we're using the best solutions for our needs, and New Relic remains our tool of choice. What truly sets New Relic apart is not just its powerful platform, but also their exceptional proactive support. Their commitment to our success and their hands-on approach has been invaluable in helping us navigate our observability challenges and align with our strategic goals," said the Cimpress Technology Engineering Experience Team. "New Relic provides clear and total visibility into issues across multiple services, allowing us to trace them to their root cause from a single view. Their expansive and growing feature set constantly introduces new ways to ensure system reliability. Additionally, their query system is a game changer for extracting and analyzing data, enabling us to unify insights from different New Relic products in one place. We look forward to continuing to innovate together as we scale and evolve." Availability The New Relic Intelligent Observability Platform includes more than 30+ capabilities and is available to enterprises worldwide. Sign up for free. Learn more: ● Join New Relic Now+ 2025. ● Read the blog post. ● Read the press releases for more details on the product innovations and capabilities announced: ○ New Relic Unveils New Agentic AI Integration with ServiceNow ○ New Relic Unveils Cloud Cost Intelligence and Pipeline Control ○ New Relic Unveils Transaction 360 and Service Architecture Intelligence ○ New Relic Launches Industry's First Intelligent Streaming Video Observability Solution About New Relic The New Relic Intelligent Observability Platform helps businesses eliminate interruptions in digital experiences. New Relic is the only AI-strengthened platform to unify and pair telemetry data to provide clarity over your entire digital estate. We move your problem solving past proactive to predictive by processing the right data at the right time to maximize value and control costs.