NoBroker Launches ConvoZen.AI: A Multilingual Conversational AI Platform for Enterprise Customer Engagement

NoBroker unveils ConvoZen AI, a conversational AI Cloud

ConvoZen.AI offers a range of features like voice and non-voice agents, analytics, monitoring, coaching, and quality control for large customer-facing teams. The platform serves clients in BFSI, education, healthcare, automotive, real estate, travel, and e-commerce, Akhil Gupta, cofounder and CTO, NoBroker told ET. Property tech unicorn NoBroker on Tuesday announced the launch of ConvoZen.AI, an end-to-end conversational AI cloud designed for monitoring and automating customer conversations. Available as a SaaS product for the past one-and-a-half years, it has been tested across a range of use cases within and outside of NoBroker.com. The platform serves clients in BFSI, education, healthcare, automotive, real estate, travel, and e-commerce, Akhil Gupta, cofounder and CTO, NoBroker told ET. It offers a suite of features like voice and non-voice agents, analytics, monitoring, coaching, and quality control for large customer-facing teams. "Our clients include Cars24, LendingKart, LeapScholar, and Tata AIG. ConvoZen.AI has helped them reduce costs, improve sales conversions, ensure compliance, and boost agent efficiency," Gupta said. Naren Kachroo, head, Go-to-Market AI, Google Cloud India, said that AI agents can reduce research expenses by upto 84%. Manish Gupta, Director of Google Research India said that while Google has announced that it will spend $75 billion on its AI buildout this year, while Microsoft plans to invest $80 billion in AI, and Meta plans to spend $65 billion this year to expand its AI infrastructure.

NoBroker Launches Conversational AI Platform ConvoZen.AI For Enterprises

NoBroker claims to have demonstrated ConvoZen.Al's capabilities at companied including Cars24, LendingKart, LeapScholar, Tata AIG, TBO Tek, and Cureskin Riding the Agentic AI wave, proptech unicorn NoBroker has launched ConvoZen.AI, a conversational AI cloud designed to enhance the monitoring and automation of customer conversations. During its launch event in Bengaluru on Tuesday (February 25), NoBroker demonstrated the capabilities of ConvoZen.AI's voice agents that have human-like tonality with low latency and features such as the ability to transcribe calls and provide insights of the calls that could help businesses make better analyses of agent-customer interactions and in-depth customer research. ConvoZen.AI also has Indic language capability. Currently, it can converse in four Indian languages - Hindi, English, Tamil, and Kannada - and analyse data in nine languages. Available as a SaaS product, the conversational AI cloud has been tested across a range of complex use cases within and outside of NoBroker, the startup said. The platform already serves around 20 clients across sectors, including BFSI, education, healthcare, automotive, and others. NoBroker claims to have demonstrated ConvoZen.Al's capabilities at Cars24, LendingKart, LeapScholar, Tata AIG, TBO Tek, and Cureskin, among others, to help them reduce costs, improve sales conversions, ensure compliance, and boost agent efficiency. The development comes more than a year after the launch of NoBroker's previous conversational AI platform, CallZen.AI. Taking a step ahead with Agentic AI capabilities, ConvoZen.Al offers a suite of features, encompassing voice and non-voice agents, analytics, monitoring, coaching, and quality control for large customer-facing teams. Speaking to Inc42, Akhil Gupta, cofounder and chief product and technology officer of NoBroker, said that the startup has been working with AI and ML models since 2017 to transcribe in-house customer calls with its human agents. However, those models did not have Indian language capabilities, which led the proptech startup to gradually start working on its own small language models (SLMs). ConvoZen.AI was also initially used in-house by NoBroker to address critical operational challenges. Over the last three to four months, the startup has accelerated the deployment of the platform with other companies. He believes that the integration of Al in customer engagement is no more a luxury but a necessity. NoBroker has also partnered with Google and Microsoft to sell ConvoZen.AI as independent software vendors. On the technology front, ConvoZen.AI has been built using multiple AI models, including its in-house SLMs and other foundational models, including Google Gemini. The startup claims that its own models are trained on more than 45,000 hours of actual customer service centre conversations. Founded in 2014 by Gupta, Saurabh Garg, and Amit Agarwal, NoBroker is a proptech platform that allows users to buy, rent, and list properties without any brokerage fees. It also offers other services such as packers and movers, rental agreement services, and painting and cleaning of houses. Gupta said that ConvoZen.AI, with its agentic AI capabilities, can now analyse conversations on a real-time basis and remove a property from its platform without any human intervention as and when it hears a human agent interacting with the property owners about it or if a customer reports that the property is rented out. At NoBroker, the startup claimed, the platform has not only increased efficiency but also reduced the work of the human agents that were involved in more mundane tasks. However, Gupta told Inc42 that this automation didn't lead to any layoffs as the startup moved the employees to different roles. Besides, this also enabled the upskilling of its several existing human agents. The development comes at a time when Agentic AI is the latest buzzword in the GenAI ecosystem. Recently, conversational AI platform Gupshup also launched its AI agent library of 15 pre-built and customisable AI agents. Foodtech major Zomato launched Nugget, an AI-native, no-code customer support platform. Built with the capabilities of AI agents, the platform claims to resolve up to 80% of queries autonomously. Besides, the likes of Google, Microsoft, and other big tech companies are working on making AI smarter and more autonomous to reduce their human dependence. Indian IT giants are also leveraging Agentic AI to boost their revenues. Amid the GenAI foray, NoBroker is also aiming to turn profitable in the next 12-18 months. However, the startup has no plans to take the IPO route any time soon given profitability is its focus right now.

NoBroker Diversifies into SaaS with Multilingual ConvoZen.AI

15 companies, including Cars24, LendingKart, LeapScholar, and Tata AIG, leverage ConvoZen.AI in their enterprise workflows. Real estate services company NoBroker unveiled ConvoZen.AI, a conversational intelligence platform that aims to transform customer engagement for businesses in various sectors. The move fortifies NoBroker's entry into the Software-as-a-Service (SaaS) market with its AI-driven automation workflow. ConvoZen.AI is engineered to analyse and transcribe customer engagements across multiple channels, including calls, meetings, chats, and social media. The platform supports multiple languages, including English, Hindi, Tamil, Telugu, Kannada, and Marathi. By employing ML models, ConvoZen.AI offers features such as speaker identification, sentiment analysis, and entity recognition, enabling businesses to enhance customer service and operational efficiency. "Unlike conventional solutions built using third-party models and optimised for Western accents, we built ConvoZen.AI to empower businesses operating at a Bharat scale to embrace Gen AI," said Akhil Gupta, co-founder and CPTO of NoBroker. The company has partnered with Google Cloud to use its Cloud AI infrastructure for the development and deployment of custom models optimised for large-scale operations. These models are trained on extensive datasets derived from NoBroker's customer interactions, which include 45,000+ hours of contact centre conversations. Since its launch, ConvoZen.AI has been adopted by numerous companies across sectors such as lending, insurance, edtech, and e-commerce. The platform processes substantial volumes of customer interactions daily, providing businesses with insights that drive improvements in customer engagement and operational processes. Naren Kachroo, head of GTM, Google Cloud India AI, emphasised the growing importance of AI-driven agents during his keynote speech at the ConvoZen.AI Summit in Bengaluru. "2025 is going to be the year of AI agents. It is going to be the year of agenting AI." He further elaborated on the significance of NoBroker's entry into this space. "The work that NoBroker is doing with ConvoZen.AI is so important and relevant today because it ties to a business objective in a business workflow and accomplishes a task." Notably, ConvoZen.AI has significantly automated quality audits, leading to enhanced agent efficiency and more effective compliance tracking. Fifteen companies, including Cars24, LendingKart, LeapScholar, and Tata AIG, leverage ConvoZen.AI in their enterprise workflows. NoBroker's entry into the SaaS market with ConvoZen.AI positions it among a growing number of companies offering AI-driven customer engagement solutions. The platform's focus on multilingual capabilities tailored to the Indian market, combined with the credibility of its established real estate platform, provides a distinct competitive advantage. "It is wonderful to see ConvoZen.AI utilising the power of our Generative AI models toward creating new-generation 'Agentic' capabilities, both internally and for their customers," said Manish Gupta, Director of Google Research India. Manish Gupta, Director, Google Research India at ConvoZen.AI Summit. Source: AIM Interestingly, Wipro Limited has also partnered with Google Cloud to launch the Google Gemini Experience Zone. This initiative provides enterprises hands-on access to Google's AI technologies, including Gemini models and Vertex AI. The Experience Zone enables businesses to experiment with generative AI applications such as natural language processing, image generation, customer interaction tools, and predictive analytics, facilitating the co-creation of tailored AI solutions to address specific industry challenges. NoBroker aims to establish ConvoZen.AI as a leading conversational intelligence platform for mid-to-large enterprises. By making conversational AI more accessible and effective, NoBroker's strategic shift into the SaaS domain with ConvoZen.AI reflects its commitment to innovation and addressing the dynamic needs of the market.