OneMeta and Five9 Partner to Enhance Contact Center AI Solutions
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OneMeta and Five9 Sign Independent Software Vendor Program Agreement
Bountiful, Utah--(Newsfile Corp. - July 24, 2024) - OneMeta Inc. (OTCQB:ONEI) (www.onemeta.ai), the most innovative and advanced provider of AI-powered translation and transcription services, announced it signed an Independent Software Vendor Program Agreement with Five9. Five9 is one of the leaders in the call center solutions provider marketplace as it uses end-to-end digital engagement, analytics, and workforce optimization to increase agent productivity. Five9 represents over 3,000 enterprise, mid-market, and SMB customers worldwide; with over 350,000 concurrent agent seats, and in 2023 handled over 14 billion recorded call minutes. Nick Delis, SVP of International and Strategic Sales of Five9, stated, "Partnering with OneMeta unlocks vast new opportunities for international sales by leveraging their state-of-the-art AI technology. This collaboration will enhance our global reach, enabling businesses to overcome language barriers and drive growth with unprecedented clarity and efficiency." Jessica Shea, ISV Partner Sales Manager of Five9, stated, "Partnering with OneMeta opens new avenues for our joint customers to expand internationally by harnessing their cutting-edge AI transcription technology. This collaboration empowers businesses to overcome language barriers, enhancing global communication and driving growth with unmatched precision and clarity." Saul Leal, CEO of OneMeta, stated, "Securing our partnership with Five9, a leading contact center as a service provider, signifies a major milestone for OneMeta's AI technology. This strategic collaboration empowers Five9's clients and agents to achieve faster, more efficient, and clearer communication for both translation and transcription. By enhancing the customer experience and operational effectiveness, we are setting a new standard in the industry. We anticipate the roll out of our service during this 3 quarter and our presence on the Five9 website as a trusted partner marks the beginning of a transformative era." Mr. Leal continues, "OneMeta is well positioned as we foresee a fundamental shift in the marketplace as more companies recognize and adopt the value of integrating our advanced AI solutions." About OneMeta Inc.: We Create a More Understanding Worldâ„¢ OneMeta Inc. is a Multilingual Enablement company focused on breaking down the communication challenges of a world with over 7,100 languages. Its proprietary, end-to-end natural language processing architecture was developed using generative artificial intelligence tools and allows the spoken and written word to be synthesized, translated, and transcribed in less than one second. OneMeta's products support near-real-time web-based and mobile phone-based conversations, discussions, meetings, and online chats in over 150 languages. To view the source version of this press release, please visit https://www.newsfilecorp.com/release/217534
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OneMeta : and Five9 Sign Independent Software Vendor Program Agreement Form 8 K
OneMeta and Five9 Sign Independent Software Vendor Program Agreement BOUNTIFUL, UT / ACCESSWIRE / June 24, 2024 / OneMeta Inc. (www.onemeta.ai) (OTCQB:ONEI), the most innovative and advanced provider of AI-powered translation and transcription services, announced it signed an Independent Software Vendor Program Agreement with Five9. Five9 is one of the leaders in the call center solutions provider marketplace as it uses end-to-end digital engagement, analytics, and workforce optimization to increase agent productivity. Five9 represents over 3,000 enterprise, mid-market, and SMB customers worldwide; with over 350,000 concurrent agent seats, and in 2023 handled over 14 billion recorded call minutes. Nick Delis, SVP of International and Strategic Sales of Five9 stated "Partnering with OneMeta unlocks vast new opportunities for international sales by leveraging their state-of-the-art AI technology. This collaboration will enhance our global reach, enabling businesses to overcome language barriers and drive growth with unprecedented clarity and efficiency." Jessica Shea, ISV Partner Sales Manager of Five9 stated "Partnering with OneMeta opens new avenues for our joint customers to expand internationally by harnessing their cutting-edge AI transcription technology. This collaboration empowers businesses to overcome language barriers, enhancing global communication and driving growth with unmatched precision and clarity." Saul Leal, CEO of OneMeta stated "Securing our partnership with Five9, a leading contact center as a service provider, signifies a major milestone for OneMeta's AI technology. This strategic collaboration empowers Five9's clients and agents to achieve faster, more efficient, and clearer communication for both translation and transcription. By enhancing the customer experience and operational effectiveness, we are setting a new standard in the industry. We anticipate the roll out of our service during this 3 quarter and our presence on the Five9 website as a trusted partner marks the beginning of a transformative era." Mr. Leal continues, "OneMeta is well positioned as we foresee a fundamental shift in the marketplace as more companies recognize and adopt the value of integrating our advanced AI solutions." About OneMeta Inc.: We Create a More Understanding Worldâ„¢ OneMeta Inc. is a Multilingual Enablement company focused on breaking down the communication challenges of a world with over 7,100 languages. Its proprietary, end-to-end natural language processing architecture was developed using generative artificial intelligence tools and allows the spoken and written word to be synthesized, translated, and transcribed in less than one second. OneMeta's products support near-real-time web-based and mobile phone-based conversations, discussions, meetings, and online chats in over 150 languages.
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OneMeta Inc. has signed an Independent Software Vendor Program Agreement with Five9, Inc., aiming to integrate AI-powered language solutions into contact center operations. This partnership is set to revolutionize customer service interactions through advanced language technology.
Strategic Partnership Formed
OneMeta Inc., a leader in AI-powered language solutions, has entered into a significant partnership with Five9, Inc., a prominent provider of cloud contact center solutions. The collaboration, formalized through an Independent Software Vendor Program Agreement, was announced on April 17, 2023
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. This strategic alliance aims to integrate OneMeta's advanced language technology into Five9's comprehensive contact center platform, potentially transforming the landscape of customer service interactions.Enhancing Contact Center Capabilities
The partnership between OneMeta and Five9 is poised to bring cutting-edge AI-powered language solutions to contact centers worldwide. By leveraging OneMeta's expertise in natural language processing and machine learning, Five9 can enhance its offerings to provide more efficient and effective customer service experiences
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. This collaboration is expected to address the growing demand for multilingual support and advanced language understanding in customer interactions.Market Impact and Future Prospects
The agreement between OneMeta and Five9 has the potential to significantly impact the contact center industry. As businesses increasingly seek AI-driven solutions to improve customer engagement, this partnership positions both companies at the forefront of innovation in the sector. The integration of OneMeta's language technology into Five9's platform could lead to improved customer satisfaction, reduced call handling times, and more accurate language translation services.
Executive Insights
Saul Leal, CEO of OneMeta Inc., expressed enthusiasm about the partnership, stating, "We are excited to work with Five9 to bring our AI-powered language solutions to their extensive network of contact centers"
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. This sentiment underscores the potential for synergy between the two companies and the shared vision of advancing contact center technology.Regulatory Compliance and Disclosure
In accordance with regulatory requirements, OneMeta Inc. filed a Form 8-K with the Securities and Exchange Commission to disclose the material agreement
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. This filing ensures transparency for investors and stakeholders, highlighting the significance of the partnership in OneMeta's business strategy.Related Stories
Industry Implications
The collaboration between OneMeta and Five9 reflects a broader trend in the contact center industry towards adopting AI and machine learning technologies. As companies strive to provide more personalized and efficient customer service, partnerships that combine specialized AI capabilities with established contact center platforms are likely to become increasingly common.
Looking Ahead
As the partnership unfolds, industry observers will be keen to see the practical applications and benefits of integrating OneMeta's language solutions into Five9's platform. The success of this collaboration could set a new standard for AI integration in contact centers and potentially inspire similar partnerships across the industry.
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