OpenAI Reaches 1 Million Business Customers, Claims Title as 'Fastest-Growing Business Platform in History'

OpenAI says it has over a million business customers using ChatGPT - and it isn't stopping there

Claims this makes it the "fastest-growing business platform in history" OpenAI has revealed it has passed an important milestone, with the ChatGPT maker now surpassing one million business customers across the world. The company revealed the landmark, which it says makes it the "fastest-growing business platform in history", working across industries such as financial services, healthcare, retail and many more. This goes along its 800 million weekly users using ChatGPT in some form, which has help make the platform synonymous with the constantly-growing appetite for AI in our daily lives. In a blog post announcing the landmark, the company noted its one million figure covers all organizations which pay OpenAI for business use of its tools, whether that be through ChatGPT for Work, or through direct consumption of the company's AI tools or models through its developer platform. It highlighted a host of customer success stories using OpenAI services, from job site Indeed, which is using OpenAI APIs in its Invite to Apply feature to drive a 20% increase in applications and a 13% lift in hires, to home improvement store Lowe's, which has given its employees in all its 1,700+ stores with expert project guidance through Mylow Companion, an in-store app built with OpenAI models. Looking forward, OpenAI says it now wants to help business customers build with its systems, expanding its reach into businesses even further. This could be through companies plugging their apps directly into ChatGPT, or via building new shopping experiences through the Agentic Commerce Protocol (ACP) in ChatGPT. The company has revealed a host of new tools in recent months to help boost adoption, including "company knowledge", where ChatGPT can reason across tools like Slack, SharePoint, Google Drive, GitHub, and more to get answers, do analysis, and take actions, and AgentKit, allowing customers to build and deploy enterprise agents quicker than ever before. "We're deeply grateful to the customers building with us today," the company noted, "and we're looking forward to what's next in 2026 and beyond. There's a big opportunity to rethink the operating system for work, and we're excited to build the platform to power it."

OpenAI Crosses 1 Mn Business Customers, Becomes 'The Fastest-Growing Business Platform in History' | AIM

According to the company, businesses such as Amgen, Commonwealth Bank, Booking.com, Cisco, Lowe's, Morgan Stanley, T-Mobile, Target, and Thermo Fisher Scientific are among its active enterprise customers. OpenAI announced that it has surpassed 1 million business customers globally, calling it "the fastest-growing business platform in history." The milestone includes organisations that pay for ChatGPT for Work and those that use OpenAI's developer platform for direct access to its models. According to the company, businesses such as Amgen, Commonwealth Bank, Booking.com, Cisco, Lowe's, Morgan Stanley, T-Mobile, Target, and Thermo Fisher Scientific are among its active enterprise customers. "Our enterprise momentum is fueled in part by consumer adoption," OpenAI said in a statement. The company noted that ChatGPT now has over 800 million weekly users, which it said helps businesses realise return on investment faster. ChatGPT for Work has crossed 7 million seats, marking a 40% increase in two months, while ChatGPT Enterprise seats have grown ninefold year-over-year. To support this growth, OpenAI introduced several new tools and integrations aimed at enterprise deployment. These include Company Knowledge, which allows ChatGPT to access and analyse data across platforms like Slack, SharePoint, Google Drive, and GitHub using GPT-5. The company said its Codex model for code generation and workflow automation has seen a tenfold increase in use since August, with Cisco reporting 50% faster code reviews. OpenAI also launched AgentKit, a framework for teams to develop and deploy AI agents. Carlyle, a global investment firm, used the tool to cut development time on its due diligence framework by over 50%, the company said. OpenAI's recent updates also include advancements in multimodal capabilities, such as image, video, and voice support through the Image Generation API, Sora 2, and Realtime API. The company cited research from Wharton showing that 75% of enterprises report a positive ROI from AI adoption, while fewer than 5% report negative returns. "When AI is deployed with the right use case and infrastructure, teams see real results," OpenAI stated. Looking ahead, OpenAI said more companies are building directly on its platform. Canva, Figma, Zillow, Spotify, Shopify, and others are integrating their applications into ChatGPT. Retailers like Walmart, PayPal, and Etsy are using the new Agentic Commerce Protocol to create conversational shopping experiences within ChatGPT. "We're deeply grateful to the customers building with us today -- and we're looking forward to what's next in 2026 and beyond," OpenAI said. "There's a big opportunity to rethink the operating system for work, and we're excited to build the platform to power it."

OpenAI Marks 1 Million Business Customer Milestone | PYMNTS.com

By completing this form, you agree to receive marketing communications from PYMNTS and to the sharing of your information with our sponsor, if applicable, in accordance with our Privacy Policy and Terms and Conditions. The artificial intelligence (AI) startup announced this milestone Wednesday (Nov. 5), saying it makes OpenAI "the fastest-growing business platform in history." The figure, the company said on its blog, "includes all organizations that actively pay OpenAI for business use -- either through ChatGPT for Work, or through direct consumption of our models through our developer platform." "Our enterprise momentum is fueled in part by consumer adoption," the post added."With more than 800 million weekly users already familiar with ChatGPT, adoption and ROI within businesses is realized more rapidly -- pilots are shorter and rollouts face less friction." The blog post also cited a recent Wharton study⁠ which found that 75% of enterprises saw a positive ROI, and under 5% report a negative return. "While there are many studies on this topic, this one reflects what we see on the ground today with our customers: when AI is deployed with the right use case and infrastructure, teams see real results," the company said. Writing about AI use in business in September, PYMNTS CEO Karen Webster referred to PYMNTS Intelligence research showing "a strong, or what I might even call compelling," positive impact from generative AI in the corporate world. According to those findings, 90% of enterprise chiefs cited a positive effect on their customer experience, and more than three quarters saw a positive impact on their competitive position. Meanwhile, OpenAI CEO Sam Altman said on a recent episode of the BG2Pod podcast that the company was doing "well more" than $13 billion in revenue. That figure has been widely shared, leading some observers to wonder how the company could pay for its recent compute deals with $13 billion in revenue. "First of all, we're doing well more revenue than that," Altman said on the podcast, adding that the company's revenue is growing steeply, per a report on the broadcast by Seeking Alpha. When one of the podcast's hosts asked if OpenAI could hit $100 billion in revenue in 2028 or 2029, Altman replied: "How about '27?" Also this week, OpenAI and Amazon Web Services (AWS) announced a $38 billion agreement that lets OpenAI run its AI workloads on AWS infrastructure, beginning immediately. Under the agreement, OpenAI will access AWS compute comprising hundreds of thousands of Nvidia GPUs and can expand to tens of millions of CPUs to scale agentic workloads.