Read AI launches email-based Digital Twin to schedule meetings and respond to work emails

Read AI launches a email based 'digital twin' to help you with schedules and answers | TechCrunch

Meeting notetaker Read AI on Thursday launched an AI-powered email-based assistant called Ada, saying it helps users manage their schedules, answer questions based on a company's knowledge base, and reply to out-of-office emails. The company is calling Ada a "digital twin" that handles tasks for you around the clock. Read AI said that the assistant will be available to all users, and they can start configuring it by sending an email to "[email protected]" and writing "Get me started." When you ask Ada to find a time to meet with someone, it replies to the other person in the thread with your availability. If the other person replies that they are unavailable at those times and would like a different time slot, Ada responds with new options. While Ada has access to your calendar through Read AI, it does not reveal the nature of those meetings with other people. Ada can also answer questions using a company's knowledge base, topics discussed in your prior meetings, and public internet searches. For instance, you can ask, "Ada , can you provide an update on how we are tracking for Q1 goals?" to get information. If someone else asks a question in a thread, Ada will prepare a response for you and help you refine it before it is sent to the other person. The startup said that Ada doesn't reveal any sensitive information without your permission. Read AI's VP of Product, Justin Farris, said that the new feature doesn't rely on MCPs (Model Context Protocols, a technical standard for connecting AI tools to external services), and instead builds a knowledge graph based on meeting data and connected services for more contextual answers. He added that over time, the assistant will also take proactive actions for you. For instance, if you mentioned a follow-up item in a meeting, Ada will ask you to set that up after the meeting with contextual data. "The way I describe our solution is that when you are bringing on a new employee, you train them. When you add Ada to your workflow and connect more services to give more context, it starts to ramp up and handle more tasks for you," CEO David Shim told TechCrunch. The company said that while Ada, currently works via email, it will soon be available on Slack and Teams. On the sidelines of Web Summit Qatar earlier this month, Shim told TechCrunch that the company now has over 5 million monthly active users and plans to grow that number to 10 million. He mentioned that the company sees 50,000 sign-ups every day and has a broader base of 100,000 users who consume Read AI's content, like meeting summaries, without creating an account. For Read AI, the U.S. remains the largest market with strong international growth. While 60% of users are outside the U.S., the revenue is split roughly equally. The company, which has raised over $81 million in funding, is increasingly adding AI-powered tools to its suite. Last year, it launched Search Copilot for knowledge discovery for users, and last month, it added the ability to update customer-service relationship software, send a custom emails from within a meeting report, and stay up to date on topics based on internal and web knowledge. Other meeting notetakers are also offering new tools to extract more insights and actions from meeting notes. Last September, Granola added "recipes" in the form of repeatable prompts to surface knowledge from meeting data. Quill, which came out of stealth with a $6.5 million funding round this week, also connects to various tools like Linear, Notion, and CRMs, and aims to automate tasks.

Read AI rolls out 'Digital Twin' that can respond to work emails and schedule meetings

Seattle startup Read AI launched a new "Digital Twin" product that works through email and can help schedule meetings, answer questions, and keep conversations moving. The AI bot, branded as "Ada," builds on the company's existing meeting and productivity tools. Read AI says it's the largest deployment of a digital twin product to date. Digital Twin enters a crowded market of AI agents and workplace copilots from giants like Microsoft and Google, along with startups that offer AI‑driven scheduling, inbox triage and autonomous task management. Read is trying to differentiate by centering the agent in email, tightly coupling it to meeting and document context, and offering enterprise branding such as a custom name and company domain for customers with 25 or more licenses. Here's how it works. Users cc [email protected] on a thread and can ask it to find time on everyone's calendars, draft replies, or answer questions using context from their meetings, email, files, CRMs and other connected systems. Read says its platform pulls from more than 20 native integrations and, on average, about 10,000 documents per user. For anything beyond scheduling, Ada "sidebars" with the user first, proposing draft responses and waiting for approval before sending them, and it must be cc'd on email threads where it takes action. The idea is to let the AI cover for you when you're too busy or out of the office, while giving you veto power on anything sensitive or high‑stakes. Read AI CEO David Shim likened Digital Twin to OpenClaw, an open source AI digital assistant tool that works with messaging apps and went viral this month. "What OpenClaw did for tinkers, Digital Twin brings to the mainstream," he told GeekWire. Shim framed the launch as an evolution from "AI assistant" to something closer to a software colleague that can act on your behalf. In internal beta, he said a quarter of user interactions with Ada were just to say "thank you," a signal that people were treating the product more like a teammate than a tool. He said the Digital Twin launch shifts Read AI from "a system of record for productivity" to an "extension of you." "This is the moment we change the way we interact with AI, from pull to push, where the agent acts on your behalf," he said. More broadly, Shim is betting that digital twins -- and AI assistants more broadly -- will proliferate. "If I said internet access was a human right 20 years ago, I'd be laughed out of the room -- today, it's an expected value," he said. "We believe that digital twins will be a human right, akin to internet access, in the next few years, delivering a level playing field when it comes to AI and productivity." Founded in 2021 by Shim, Robert Williams, and Elliott Waldron, Read AI has raised more than $80 million and landed major enterprise customers for its cross-platform AI meeting assistant and productivity tools. It has 5 million monthly active users.