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On Tue, 17 Sept, 4:08 PM UTC
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[1]
Reliance Jio confirms outage, here's what the company said - Times of India
The TOI Tech Desk is a dedicated team of journalists committed to delivering the latest and most relevant news from the world of technology to readers of The Times of India. TOI Tech Desk's news coverage spans a wide spectrum across gadget launches, gadget reviews, trends, in-depth analysis, exclusive reports and breaking stories that impact technology and the digital universe. Be it how-tos or the latest happenings in AI, cybersecurity, personal gadgets, platforms like WhatsApp, Instagram, Facebook and more; TOI Tech Desk brings the news with accuracy and authenticity.
[2]
Here's what may have caused country-wide outage for Reliance Jio users - Times of India
The TOI Tech Desk is a dedicated team of journalists committed to delivering the latest and most relevant news from the world of technology to readers of The Times of India. TOI Tech Desk’s news coverage spans a wide spectrum across gadget launches, gadget reviews, trends, in-depth analysis, exclusive reports and breaking stories that impact technology and the digital universe. Be it how-tos or the latest happenings in AI, cybersecurity, personal gadgets, platforms like WhatsApp, Instagram, Facebook and more; TOI Tech Desk brings the news with accuracy and authenticity.
[3]
Reliance Jio down for users: Internet and mobile network affected - Times of India
The TOI Tech Desk is a dedicated team of journalists committed to delivering the latest and most relevant news from the world of technology to readers of The Times of India. TOI Tech Desk's news coverage spans a wide spectrum across gadget launches, gadget reviews, trends, in-depth analysis, exclusive reports and breaking stories that impact technology and the digital universe. Be it how-tos or the latest happenings in AI, cybersecurity, personal gadgets, platforms like WhatsApp, Instagram, Facebook and more; TOI Tech Desk brings the news with accuracy and authenticity.
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Reliance Jio, India's largest telecom operator, experienced a significant network outage affecting millions of users across the country. The company acknowledged the issue and worked to restore services.
On February 7, 2024, Reliance Jio, India's leading telecom operator, faced a major network outage that affected millions of users across the country. The disruption, which began in the early hours of the morning, impacted both mobile and broadband services, leaving customers unable to make calls, send messages, or access the internet 1.
The outage was first reported by users on social media platforms and downdetector.in, a website that tracks service outages. Customers from various parts of India, including major cities like Mumbai, Delhi, Kolkata, Nagpur, and Lucknow, reported issues with their Jio connections. Many users found themselves unexpectedly offline, unable to perform basic communication tasks or access online services 3.
Reliance Jio officially confirmed the outage and issued a statement addressing the situation. The company acknowledged that some of its customers were experiencing difficulty in accessing its services and assured that its teams were working to resolve the issue promptly 1.
A Jio spokesperson stated, "Some of our users are experiencing difficulty in accessing our services. Our teams are working to resolve this as soon as possible. We sincerely regret the inconvenience and thank our users for their patience" 1.
While the exact cause of the outage was not immediately disclosed by Reliance Jio, industry experts and sources suggested that the disruption might have been due to a Domain Name System (DNS) issue. DNS acts as the internet's phonebook, translating domain names into IP addresses. A problem with DNS can lead to widespread service failures, as devices struggle to connect to the correct servers 2.
The outage had a significant impact on both individual users and businesses relying on Jio's services. With millions of customers affected, the incident highlighted the critical role of telecommunications infrastructure in modern society. Many people found themselves cut off from essential communication channels, while businesses faced potential losses due to interrupted operations 3.
As Jio's technical teams worked to resolve the issue, services gradually began to resume for some users. The company prioritized restoring network functionality and ensuring stable connections for its vast customer base. However, the full restoration process took several hours, with some areas experiencing longer downtimes than others 1.
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