ServiceNow Unveils Comprehensive AI Innovations with Now Platform Xanadu Release

ServiceNow releases its most comprehensive set of new AI innovations with the Now Platform Xanadu release

Hundreds of additional, new AI capabilities boost customer agility, enhance productivity, and improve employee experiences ServiceNow Now Assist GenAI portfolio expands to new mission-critical Security Operations and Sourcing & Procurement Operations functions Now Assist integration with Microsoft Copilot for Microsoft 365 meets employees where they work and collaborate by offering a holistic, connected experience ServiceNow (NYSE: NOW), the AI platform for business transformation, today released its most comprehensive set of new AI innovations with the Now Platform Xanadu release. The Xanadu release features hundreds of additional, new AI capabilities to boost customer agility, enhance productivity, and improve employee experiences. It also expands the generative AI (GenAI) portfolio to new mission-critical enterprise functions including Security Operations and Sourcing & Procurement Operations. In addition, the previously announced Now Assist integration with Microsoft Copilot for Microsoft 365 is now generally available, meeting employees where they work and collaborate by offering a holistic, connected experience. According to Gartner®, $3 trillion will be spent on AI between 2023 and 2027, and by 2027, GenAI will represent 36% of total AI Spending.1 As CEOs look for new vectors of growth, simplification, and digitization, ServiceNow is already delivering differentiated GenAI capabilities that will help streamline operations, maximize productivity, and deliver world-class experiences to customers such as American Honda Motor Company, Bayer, Boomi, Eaton, and Olam Global Agri. In the company's second quarter 2024 financial results, Now Assist continued its run as ServiceNow's fastest growing new product set in company history, doubling net-new annual contract value (NNACV) quarter-over-quarter. "Our customers are hungry to put AI to work now and they want more from their GenAI deployments -- more productivity, more personalization, more value," said Jon Sigler, senior vice president, Platform and AI at ServiceNow. "That's why we are laser-focused on delivering a complete, end-to-end platform experience for our customers. The Xanadu release marks a significant step forward for our GenAI roadmap, empowering enterprises to quickly harness the potential of GenAI and drive unprecedented business outcomes without hassle." Expanding Now Assist to new mission-critical enterprise functions With the Xanadu release, ServiceNow is significantly expanding the breadth and depth of its GenAI offerings, bringing the power of Now Assist to more areas of the enterprise with innovations that multiply impact. This includes addressing critical enterprise needs like security and threat management, where expediency can be the difference in safeguarding IT environments. New Now Assist for Security Operations (SecOps) is tailor-made to help enterprises accelerate security incident response (SIR) workflows and proactively manage threat exposure in real time. Now Assist for SecOps helps boost response times to more quickly contain security threats. With Now Assist, SecOps teams can transfer interactions with AI driven incident summarizations and interactive Q&A to automatically prioritize and respond to each security event. As a result, they can better scale incident response protocols, accelerating the assessment, prioritization, and response process for critical security threats. ServiceNow is also bringing Now Assist to its Finance and Supply Chain Workflows, available first for Sourcing and Procurement Operations, with more GenAI capabilities to follow. According to Gartner®, "GenAI can already enhance many different workflows in procurement and 73% of procurement leaders at the start of the year expected to adopt the technology by the end 2024."2 Similarly, ServiceNow sees immense opportunity for intelligent automation to unify complicated and fragmented processes. Built to simplify these processes, customers can use Now Assist to help expedite procurement requests, improve compliance, gain better control of enterprise spend, and drive tangible business value. Now Assist for Sourcing and Procurement Operations makes the procurement intake process simple and seamless for submitting requests, which can result in greater compliance and accuracy while minimizing friction with fulfillment. Employees can initiate a procurement request or access information through a conversational prompt with Now Assist, removing the need to navigate complex systems. It also lessens the burden on procurement and finance teams by reducing the time it takes to receive, review, and complete tasks, freeing up more of their day to focus on higher-value work. Boosting customer agility, enhancing productivity, and improving employee experiences ServiceNow continues to put customer agility at the forefront with Now Assist Skill Kit, a new feature that unlocks the development and deployment of custom GenAI skills and prompts. Additionally, data visualization generation, chat and email reply generation, change summarization, and LLM-based proactive prompts are among the hundreds of new AI innovations in the Xanadu release. These updates help improve IT productivity, break down complexities, and enable easier internal collaboration, helping employees work better and faster. Now Assist Skill Kit offers a pro-code experience for partners and customers to create custom GenAI skills for their specific business needs, as well as when they have a use case that isn't available yet out-of-the box with Now Assist. With Now Assist Skill Kit, developers have an easy way to build, test, and deploy new GenAI skills and their underlying prompts for an array of AI use cases, including for developers building skills on ServiceNow. It connects seamlessly to data and knowledge within the Now Platform for enhanced context and accuracy and offers powerful options for customization -- whether customers want to choose Now LLMs or want to incorporate third-party or custom LLMs.Data visualization generation, the first analytics generation skill in Now Assist, helps teams more effectively visualize data and make informed decisions quickly to reduce bottlenecks and speed up response times. Data visualization generation gives users the ability to get targeted insights from their data using natural language prompts and add them to interactive dashboards. Users can get fast insights without needing to know anything about the underlying structure of their data.Chat and email reply generation reduces the time spent on manual replies with AI- generated suggested responses and revisions. Available within Agent Workplace, users can harness Now Assist to help resolve issues even faster. The quick reply feature uses GenAI to draft or edit emails for service agents, generating context-aware details to cut down response times and help ensure more effective communication, which is especially useful when agents are managing mission-critical incidents.Change summarization, powered by Now Assist for IT Service Management (ITSM), allows IT teams to summarize change requests and assess related data quickly. This enables IT teams to make more informed decisions about the impacts of a change, improving agent productivity and decreasing cycle times while minimizing risks.LLM-based proactive prompts, powered by Now Assist for HR Service Delivery (HRSD), proactively engage employees and managers with relevant and timely reminders to complete tasks like approving a travel request, finishing mandatory training, or submitting career goals. Now Assist for HRSD is designed to provide a more streamlined work experience for employees, managers, and HR teams. LLM-based proactive prompts further that mission, helping managers and employees take necessary actions, all through conversational, GenAI-enabled prompts in Virtual Agent. Extending the possibilities of Now Assist through partnerships During Knowledge 2024, ServiceNow previewed an expanded partnership with Microsoft to integrate the intelligence of ServiceNow's AI powered workflows with Copilot for Microsoft 365. With the Xanadu release, ServiceNow is officially bringing that functionality to customers, enabling new levels of employee productivity and connected experiences. The Copilot for Microsoft 365 integration is now generally available, bringing the power of Now Assist and Copilot for Microsoft 365 into a unified, seamless experience for employees. Copilot can hand off automated self-service employee tasks -- such as ordering a new laptop or asking about company policies -- to Now Assist in Microsoft Teams. Now Assist can then arm employees with real-time responses and kick off workflows on their behalf. Accelerating AI and data platform innovation for the GenAI era The Xanadu release cements ServiceNow's GenAI leadership with one of the most ambitious roadmaps in enterprise software today. With GenAI embedded directly into the Now Platform, customers get out-of-the-box intelligence with ServiceNow's multimodal model -- Now AI -- built and optimized to deliver actionable AI to every corner of the enterprise. Earlier this year, ServiceNow also launched Bring-Your-Own GenAI model, which allows customers to tailor their AI‑driven transformation to their unique needs. This open approach gives customers the choice and flexibility to use Now AI, their own LLMs, or general purpose LLMs as they create more intuitive, efficient, and seamless experiences on the ServiceNow platform. In addition to extending the depth of its GenAI capabilities with the Xanadu release, ServiceNow announced new data enhancements to the Now Platform, unlocking value for customers with ultra-scale and performance. New capabilities including the premium RaptorDB high- performance database will deliver improvements in data processing, enabling customers to better execute mission-critical workflows across industries. ServiceNow continues its strong commitment to secure, responsible, and ethical AI -- furthering AI innovation that augments human capabilities and contributes positively to the world. Internal processes and guardrails within the Now Platform bolster security and reliability. This includes data encryption to strengthen data confidentiality, secure communication channels, pre- processing analysis, ongoing vulnerability scanning, accuracy-checking, post-processing and response filtering, safety detection, and policy compliance. ServiceNow also partners with organizations like NVIDIA, Hugging Face, IBM, and others to foster an open, transparent, and responsible AI ecosystem. For example, it is a founding member of the AI Alliance, a group comprising academia, research, science, and industry that is committed to advancing open and responsible AI. ServiceNow has also integrated with NVIDIA NIM to optimize the quality and performance of its Now Assist generative AI services for faster and more accurate responses, increasing the productivity for employees, customers, and developers. What our customers and partners are saying: Eaton "Technology is fundamental to our success in helping deliver value for our customers so they can tackle some of the most critical power management initiatives across the world," said Sunil Tulyani, service management platform leader at Eaton. "For the last century, Eaton has been dedicated to helping our customers manage power more reliably, efficiently, safely, and sustainably. In the new era of AI, our ability to drive efficiencies and solve challenges with technology has never been greater. We look forward to leveraging the power of GenAI, with the help of ServiceNow Now Assist, to increase productivity across our entire organization and to make it easier for teams to get the answers they need when they need them." Boomi "Our core mission at Boomi is to simplify the complexity of connecting applications and business processes for our customers," said Arlen Shenkman, president at Boomi. "Layering GenAI across our customer experiences is the next step in reducing complexity even further, speeding up time to resolution and delivering a fantastic service experience. With the Now Platform and ServiceNow's AI‑powered TPSM offering, we're working to transform customer support and expand self‑service. Now Assist for CSM will further help us ensure that our customers receive a simplified, efficient customer experience." Olam Global Agri "Olam's goal is to adopt AI to bring new value to our organization," said Shivram Ramakrishnan, CDIO & senior vice president at Olam Global Agri. "With ServiceNow's GenAI solutions, we've developed a cash flow model to predict when a customer will pay us so we can better manage our cash position. We're using GenAI in our procurement process to understand the various quotes provided by our suppliers, and to be able to generate scripts for our buyers in their negotiations. We're excited for the Now Assist for F&SCW solution as part of the Xanadu release, a GenAI solution built specifically for finance and procurement teams, which will help unlock new efficiency for employees and create a more resilient supply chain." Availability All GenAI features announced today are generally available and can be found in the ServiceNow Store. Additional Information Read about additional news from ServiceNow today: ServiceNow announced its vision to integrate Agentic AI into the ServiceNow platform to power 24/7 productivity at massive scale with AI agents.ServiceNow unveiled new data enhancement capabilities to unlock value with ultra-scale and performance.ServiceNow expanded its industry footprint with purpose-built AI solutions for telecommunications, media, and technology; financial services; public sector; and retail companies.ServiceNow released additional capabilities designed to boost collaboration and efficiency for developers, IT teams, and employees. Gartner, IT Spending Forecast, 3Q23 Update: The Impact of GenAI, By John Lovelock, Chrissy Healey, Errol Rasit, Alys Woodward, 17 October 2023. https://webinar.gartner.com/540525/agenda/session/1223155?login=ML Gartner Press Release, "Gartner Says Generative AI for Procurement Has Hit Peak of Inflated Expectations," July 25, 2024. https://www.gartner.com/en/newsroom/press-releases/2024-07-25-gartner-says-generative-ai-for-procurement-has-hit- peak-of-inflated-expectations GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. About ServiceNow ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: www.servicenow.com.

ServiceNow to Unlock 24/7 Productivity at Massive Scale With AI Agents for IT, Customer Service, Procurement, HR, Software Development, and More

ServiceNow (NYSE: NOW), the AI platform for business transformation, today announced its plans to integrate Agentic AI into the ServiceNow platform and unlock 24/7 productivity at massive scale across use cases including IT, customer service, procurement, HR, software development, and more. The forward-thinking approach puts AI to work for people by redefining how AI agents collaborate with employees and customers. Using advanced reasoning and grounded in cross-enterprise data through the Now Platform, ServiceNow AI Agents evolve from the more familiar prompt-based activity to deep contextual comprehension, keeping people in the loop for robust oversight and governance. Available this November, the first use cases for Customer Service Management (CSM) AI Agents and IT Service Management (ITSM) AI Agents are expected to reduce mean-time-to-resolution and make live agents more productive. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20240910238517/en/ Gartner predicts that "by 2028 one third of interactions with GenAI services will invoke action models and autonomous agents for task completion." With unified, real-time access to enterprise-wide knowledge, tools, workflows, and data on the Now Platform -- and the ability to comprehend and interpret context to offer personalized responses and execute action plans -- ServiceNow AI Agents will ultimately have the potential to reinvent workflows across the enterprise, from small and specialized tasks like single issue resolution, to running an entire incident response workflow. Guardrails for robust oversight will be built in to help ensure organizations can add the levels of governance they need for their unique business processes. "ServiceNow is leading the way with its AI platform for business transformation, accelerating employee productivity and enterprise value," said Jon Sigler, senior vice president of Platform and AI at ServiceNow. "Today, we're taking a massive leap forward in unveiling our Agentic AI strategy. ServiceNow AI Agents will work autonomously in the background, handling tasks, managing processes, and collaborating with employees rather than just serving them. Because these capabilities will be built into the ServiceNow platform, customers can easily apply AI agents and skills that align with their unique needs." ServiceNow also announced the new Now Assist Skill Kit to enhance existing Now Assist AI capabilities. Skill Kit enables organizations to build, test, and deploy custom GenAI skills that fit the needs of their business on the ServiceNow platform, at scale. The announcement complements hundreds of new capabilities unveiled today in ServiceNow's largest AI release to-date, the Now Platform Xanadu release, which is designed to boost productivity and strengthen collaboration across the enterprise. Developing custom Now Assist skills and underlying prompts to tailor use cases natively within the Now Platform With Now Assist Skill Kit, generally available today, organizations can create custom GenAI skills for their specific business needs, as well as when they have a use case that isn't yet available out-of-the-box with Now Assist AI. Skill Kit allows customers to build, test, and deploy new GenAI skills and their underlying prompts, select models, and assign these skills to applications. Skill Kit connects seamlessly to data and knowledge within the Now Platform for enhanced context and accuracy, and offers powerful options for customization, whether customers choose Now LLMs or want to incorporate third-party or custom LLMs. Additionally, organizations can assign their custom GenAI skills to AI agents, providing more capacity to help with manual tasks. Custom-built AI agents will be able to learn alongside customers' businesses, working together with employees to manage workflows end-to-end. Scaling AI agents on the Now Platform "Over the past few months, AI agents and agentic workflows' discussions have taken the technology world by storm. Instead of using AI to optimize an isolated business process, AI agents could orchestrate the end-to-end value chain," said Ritu Jyoti, general manager and group vice president, AI and Data Management Market Research and Advisory Services at IDC. As more powerful models increase AI agents' ability to reason and act, ServiceNow is putting AI to work to entirely reinvent customer experiences. While resolving issues requires a significant amount of employee attention today, AI agents will have the skills to identify and resolve problems independently, guided by human oversight and aligning with a company's specific parameters in concert with robust governance and analytics within the Now Platform. The first ServiceNow AI Agent use cases -- Customer Service Management AI Agents and IT Service Management AI Agents -- are primed to deliver a boost in live agent productivity with AI agents solving many types of employee and customer issues by comprehending context, intuitively creating a step-by-step process for resolution, and executing on the plan, with approvals where needed from live agents. In the future, using ServiceNow's multimodal AI, AI agents will be able to pull context from inputs like voice, video, and images and provide personalized, relevant responses, ultimately driving around-the-clock productivity at scale with hundreds of use cases across IT, customer service, procurement, HR, software development, and more. Further differentiation includes the potential for agent-to-agent collaboration, in which ServiceNow AI Agents can work across workflows, collaborating on multi-departmental issues through the Now Platform's single architecture. Redefining collaboration between people and AI on the AI Platform for business transformation ServiceNow envisions a future in GenAI where people act as skilled administrators of an entire team of ServiceNow AI Agents that proactively manage multiple concurrent tasks and end-to-end workflows, supported by an agent-AI interaction layer built into the Now Platform. This approach, along with the hundreds of innovations introduced with the Xanadu release, signify ServiceNow's commitment to helping businesses drive more value with AI. With a single data platform that seamlessly integrates people, processes, data, and devices, customers can act with greater speed and scale. Domain specific AI models on the Now Platform are purpose-built for any use case, expanding the possibilities of GenAI across every piece of the business in every industry. The Now Platform, including new data enhancements such as RaptorDB Pro announced today alongside the Xanadu release, provides the ultra-scale and performance needed for organizations across all industries to manage complex data in one system of action, revolutionizing their operations. With the combination of ServiceNow's new Xanadu GenAI innovations, data platform enhancements, and ServiceNow AI Agents, ServiceNow will help customers take AI-powered workflows even further across the enterprise, with massive scalability, connectivity, and personalization for agents, administrators, developers, and customers on the Now Platform. ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: www.servicenow.com. Forward Looking Statements This press release contains "forward looking statements" about the expectations, beliefs, plans, and intentions relating to its innovations announced with the Now Platform Xanadu release. Such statements include statements regarding future product capabilities and offerings and expected benefits to ServiceNow. Forward-looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward-looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, ServiceNow's results could differ materially from the results expressed or implied by the forward-looking statements made. ServiceNow undertakes no obligation, and does not intend, to update the forward-looking statements. Factors that may cause actual results to differ materially from those in any forward-looking statements include: (i) delays and unexpected difficulties and expenses in executing the product capabilities and offerings, (ii) changes in the regulatory landscape related to AI and (iii) uncertainty as to whether sales will justify the investments in the product capabilities and offerings. Further information on factors that could affect ServiceNow's financial and other results is included in the filings ServiceNow makes with the Securities and Exchange Commission from time to time. © 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. Gartner, Predicts 2024: The Future of Generative AI Technologies, Arun Chandrasekaran, Anthony Mullen, et al., 28 February 2024 GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

ServiceNow debuts array of new AI features for its platform - SiliconANGLE

ServiceNow Inc. today introduced a raft of new artificial intelligence features designed to help enterprises make their employees more productive. NYSE-listed ServiceNow provides a popular cloud platform, the Now Platform, that companies rely on to deliver services. It can be used to provide, among others, customer support to buyers and onboarding assistance to new hires. The platform also provides features for a variety of other tasks ranging from fixing cybersecurity issues to planning business growth initiatives. As part of today's product announcement, ServiceNow detailed plans to integrate so-called agentic AI into its platform. Agentic AI is a term for artificial intelligence models configured to carry out complex, multistep tasks with little to no human supervision. Customer support and information technology service management, which covers the technical support a company provides to employees, are the first two use cases to which ServiceNow will apply the technology. The software maker says that its AI will be capable of collecting data about a technical problem and develop a plan for fixing it. It will be also capable of carrying out that plan, requesting approval for key actions from humans when needed. Down the line, ServiceNow plans to extend the technology to more use cases across areas such as procurement and human resources. Software development is another task that the company hopes to ease using agentic AI. "ServiceNow AI Agents will work autonomously in the background, handling tasks, managing processes, and collaborating with employees rather than just serving them," said Jon Sigler, the senior vice president of platform and AI at ServiceNow. ServiceNow debuted its agentic AI roadmap alongside a new version of the Now Platform dubbed Xanadu. The release adds several hundred enhancements, several of which use AI to improve employee productivity. ServiceNow is launching a tool called the Now Assist Skill Kit that allows companies to extend its platform with custom AI features, or skills. According to the software maker, skills created with the tool can draw on the data that an enterprise keeps in the Now Platform to make decisions. Skills can be powered using language models from ServiceNow or third-party providers. The tool is rolling alongside a prepackaged AI feature bundle called Now Assist for Security Operations. According to ServiceNow, it can summarize breaches for cybersecurity teams to ease analysis. After a hacking attempt is mitigated, the tool automatically generates a report about the incident to save time for administrators. One of ServiceNow's existing AI capabilities, an integration with the Copilot chatbot built into Microsoft Teams, became generally available in conjunction with the release of the new features. The integration makes it possible to access data stored in the Now Platform via the Teams interface. "Users get answers and take actions without swiveling between applications," Sigler stated. The new AI features in the Xanadu release are joined by a number of other enhancements. ServiceNow is equipping its platform with a new database, RaptorDB Pro, for storing customer information. The database can perform some computations up to 27 times faster than the one the company used until now. As a result, customers can now more quickly complete analytics tasks such as creating ServiceNow-powered dashboards that visualize business metrics.

ServiceNow introduces a library of enterprise AI agents you can customize to fit your workflow

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Enterprise workflow solutions provider ServiceNow plans to release updates to its Now Assist AI platform, including a new feature enabling enterprises to bring AI agents to workflows. Now Assist, ServiceNow's AI productivity platform, will offer a library of AI agents and the ability for clients to build prompts and skills into AI agents through the Now Assist Skill Kit. The feature will let them "build, test, and deploy new generative AI skills and their underlying prompts, and assign these skills to applications." Now Assist Skill Kit will let companies assign these gen AI skills to AI agents, where the agent essentially becomes customized to their workflows because the agents learn how to manage the business alongside employees. Dorit Zilbershot, vice president of AI at ServiceNow, told VentureBeat in an interview that ServiceNow wanted to give clients as much control as they wish around the agents and how much work it will do for them. "We're building in a way that is human-centric, making sure that our customers have true collaboration between AI and people," Zilbershot said. "Our customers have all the control to decide how much or how little human oversight they want, from having the agent always asking for approval to the AI agent figuring it out itself." ServiceNow senior vice president for Platform Engineering Joe Davis said the company will provide a collection of expert agents "for these specific tasks that users can turn on very easily or create custom solutions." As part of that collection of agents, ServiceNow will launch its first two AI agent use cases, one for customer service management and another for IT service management, in November 2024. Davis said ServiceNow agents will pull information from multimodal inputs like voice and images in the future. Orchestrating agents Zilbershot said ServiceNow's approach to agentic AI involves taking multiple AI agents that talk to each other and have knowledge of the company's underlying data. This way, users can fully automate some workflows or have AI agents working on only one thing. "We're taking the true agentic AI approach, meaning that you have a multi-agent system that is able to operate on your behalf, so you have an AI agent who's the orchestrator, and then you have AI agents specializing in a specific task," she said. AI agents, of course, have been a hot topic for many companies, and many AI developers are coming out with agents that are either specifically trained to do one thing or a larger framework for enterprises to customize their agents. And it's getting investor attention. In the past week alone, the Texas-based startup Fastn announced $2.6 million in seed funding for its data integration AI agent, and the Y Combinator-backed Paradigm received $2 million for its spreadsheet agent that can fill in 500 cells per minute. The AI search and productivity platform You.com, which raised $50 million last week on the back of higher demand for AI-based workplace productivity offerings, had predicted a future where most web searches are done by AI agents rather than humans. ServiceNow's AI agent feature is more of a way for enterprises to create or customize an already-built AI agent rather than an agent itself. In this, ServiceNow follows other companies that have slowly begun to roll out similar features. Amazon announced Agents for Bedrock in July last year, which makes automated API calls on behalf of developers. What else is in the Now Assist updates The ability to customize AI agents is not the only update to Now Assist. The platform will now have data visualization generation, chat and email reply generation, change summarization specifically so IT teams can follow change requests quickly, and LLM-based prompts that will send employees and managers timely HR reminders. Now Assist can also "talk" to Microsoft's Copilot for Microsoft 365. The feature, now generally available, connects tasks on Now Assist to Copilot. For example, users on Microsoft Teams can call up Copilot and ask it to order a new laptop or find company policies on Now Assist.

ServiceNow set to enhance AI agents for enterprise productivity By Investing.com

SANTA CLARA, Calif. - ServiceNow (NYSE: NYSE:NOW), a leader in digital workflow solutions, has announced the integration of advanced AI capabilities into its Now Platform to redefine collaboration between AI agents and employees. The company plans to introduce Customer Service Management (CSM) AI Agents and IT Service Management (ITSM) AI Agents in November 2024, with the aim of improving mean-time-to-resolution and increasing live agent productivity. The new AI agents will utilize advanced reasoning and access to cross-enterprise data, transitioning from simple prompt-based interactions to more sophisticated contextual understanding. ServiceNow emphasizes that human oversight and governance will remain integral to the process. Additionally, ServiceNow has launched the Now Assist Skill Kit, enabling organizations to develop, test, and deploy custom AI skills tailored to their specific business needs. This tool is available now and is part of ServiceNow's largest AI release to date, the Now Platform Xanadu release, which introduces numerous capabilities designed to enhance productivity and collaboration. ServiceNow's vision for its AI platform is to automate various enterprise workflows, from simple tasks to complex incident responses, with AI agents that can interpret context and take action. This approach aims to transform customer experiences and drive productivity by allowing AI agents to resolve issues independently while adhering to company policies and governance. The anticipated availability of the CSM AI Agents and ITSM AI Agents in November 2024 marks the beginning of a series of use cases that ServiceNow plans to roll out through 2025. The company's commitment to AI-powered workflows is expected to scale across various industries and business functions, leveraging the Now Platform's single architecture for seamless integration. This announcement is based on a press release statement from ServiceNow and reflects the company's strategic direction in enhancing its AI offerings for business transformation. In other recent news, ServiceNow has launched its Now Platform Xanadu release, aimed at driving productivity and collaboration within businesses. This suite of updates includes a new integrated development environment (IDE), enhancements to AIOps and Service Reliability Management, and the Guided Self-Service in Employee Center. Analyst firms such as TD Cowen, BMO Capital Markets, Baird, Piper Sandler, and RBC Capital have increased their price targets for ServiceNow, following the company's impressive second-quarter performance. ServiceNow's recent earnings were marked by strong results, underpinned by early leadership in next-generation AI technologies. The company's GenAI technology has been influential in securing large deals, and ServiceNow has also announced the acquisition of Raizen to enhance its GenAI-powered search and knowledge management. Despite the recent departure of key executives, analysts have expressed confidence in ServiceNow's robust team depth and its ability to continue delivering top-tier performance. The company continues to expand its AI offerings and industry-specific solutions, with a vision to integrate Agentic AI into the ServiceNow platform for round-the-clock productivity. These are recent developments in the company's operations and performance. As ServiceNow (NYSE: NOW) advances its AI capabilities with the integration of AI agents into its Now Platform, investors are keeping a keen eye on the company's financial health and market position. ServiceNow's impressive gross profit margins, which stand at 79.07% for the last twelve months as of Q2 2024, underscore the company's efficiency in managing its cost of goods sold and its ability to sustain profitability as it scales AI integrations. This metric is particularly relevant as it indicates the company's potential to fund further AI development and innovation from its core operations. Moreover, ServiceNow's market valuation reflects investors' high expectations, with the company trading at a high earnings multiple of 152.01. This elevated P/E ratio may be justified by ServiceNow's prominent role in the software industry and its strategic push into AI, which could drive future growth. The company's recent performance supports this optimism, as evidenced by a strong return of 20.65% over the last three months, signaling positive investor sentiment around ServiceNow's direction and market opportunities. Investors considering ServiceNow as part of their portfolio have access to additional insights on the company's financials and market performance. For example, the "InvestingPro Tips" on ServiceNow highlight that the company is trading near its 52-week high, currently at 99.04% of this peak. This suggests that the market is recognizing the value of ServiceNow's growth initiatives and its potential in the evolving AI landscape. For those seeking more in-depth analysis, there are 15 additional "InvestingPro Tips" available, providing a comprehensive look at ServiceNow's investment profile. With the next earnings date scheduled for October 23, 2024, stakeholders and potential investors can anticipate further details on ServiceNow's financial trajectory and the impact of its AI advancements on its overall business strategy.

ServiceNow rolls out new platform to enhance productivity By Investing.com

SANTA CLARA, Calif. - ServiceNow (NYSE: NYSE:NOW), a leader in digital workflow solutions, has launched its Now Platform Xanadu release, introducing a suite of updates aimed at driving productivity and collaboration within businesses. The release features a new integrated development environment (IDE) to facilitate deeper cooperation among developers, as well as enhancements to AIOps and Service Reliability Management to optimize IT operations for critical business services. Additionally, the Guided Self-Service in Employee Center is designed to streamline the process for employees seeking assistance across various departments. The Xanadu release is anticipated to help organizations align their IT teams with business strategies more effectively, potentially reducing costs and risks while enhancing compliance and data privacy control. ServiceNow's chief customer officer, Chris Bedi, emphasized the importance of strategic, proactive service delivery to remain competitive and manage costs. For developers, the new IDE allows the use of industry-standard tools to rapidly create and modify ServiceNow apps, aiming to accelerate development and enable smoother collaboration among teams. The platform's AIOps updates aim to improve IT operations management by enriching and escalating alerts, with the goal of predicting and preventing disruptive technology issues. In terms of operational resiliency, the Xanadu release includes Service Reliability Management for ITOM, which is designed to expedite the resolution of application issues by granting teams visibility into technical service performance and reducing mean time to resolution by an estimated 20%. To enhance employee experiences, the Guided Self-Service in Employee Center offers an interactive Q&A format to provide quick, accurate, and personalized responses to common queries, thereby reducing the need for support tickets. Fujitsu, a global customer and partner of ServiceNow, has expressed enthusiasm for the new Enterprise Architecture solution, which is expected to foster innovation and adaptability to market changes through improved IT and business alignment. These new capabilities are now generally available to all ServiceNow customers. The company continues to expand its AI offerings and industry-specific solutions, with a vision to integrate Agentic AI into the ServiceNow platform for round-the-clock productivity. This news summary is based on a press release statement from ServiceNow, Inc. and does not include any analysis or endorsement of the claims. In other recent news, ServiceNow has seen a series of price target increases from various analyst firms, including TD Cowen, BMO Capital Markets, Baird, Piper Sandler, and RBC Capital, following its impressive second-quarter performance. TD Cowen raised ServiceNow's price target to $900, citing the company's robust financial trajectory, including a calculated Remaining Performance Obligations (cRPO) growth of approximately 22.5%. Similarly, BMO Capital Markets increased its price target to $860, highlighting the company's strong growth in Contracted Remaining Performance Obligations (CRPO), revenue, and margins. Baird raised its price target to $900, keeping an Outperform rating on the stock and naming ServiceNow as a top large-cap pick. Piper Sandler increased its price target to $850, maintaining an Overweight rating and expressing confidence in the company's trajectory. RBC Capital maintained its Outperform rating and increased the price target from $850 to $880, reflecting ServiceNow's strong Q2 performance and raised subscription revenue forecast for 2024. ServiceNow's recent earnings were marked by strong results, bolstered by early leadership in next-generation AI technologies. The company's GenAI technology has been influential in securing large deals, with 11 deals over $1 million, including two surpassing $5 million. Despite the recent departure of key executives, analysts have expressed confidence in ServiceNow's robust team depth and its ability to continue delivering top-tier performance. ServiceNow has also announced the acquisition of Raizen to enhance its Gen AI-powered search and knowledge management, signaling potential for continued growth and market penetration. As ServiceNow (NYSE: NOW) rolls out its Now Platform Xanadu release, the company's financial health and market performance provide a backdrop to its ambitious technological advancements. ServiceNow boasts impressive gross profit margins, with the latest data showing a margin of 79.07% for the last twelve months as of Q2 2024. This financial metric underscores the company's ability to efficiently manage its cost of goods sold and is a testament to its robust business model in the competitive software industry. Investors are taking note of ServiceNow's market position, reflected in the company's market capitalization of 176.13 billion USD. The stock has been experiencing a strong return, with a 20.65% price total return over the last three months. This rally is indicative of investor confidence and the market's positive reception to ServiceNow's strategic initiatives. ServiceNow is also trading at a high earnings multiple, with a P/E ratio of 152.01, highlighting the market's high expectations for the company's future earnings growth. While some may view this as a premium valuation, it's important to consider the company's role as a prominent player in the software industry and its potential for continued expansion. For a deeper dive into ServiceNow's financial health and market performance, including additional "InvestingPro Tips," visit https://www.investing.com/pro/NOW, where more than 15 tips are available to guide investment decisions.