Shiprocket Launches AI-Powered Copilot to Empower Indian MSMEs in E-commerce

Shiprocket launches Copilot to help MSMEs become self-reliant in fast-paced ecommerce landscape

The new tool leverages generative AI to give data-driven insights to ecommerce queries, optimising decision-making and improving customer experience for MSMEs.Ecommerce enablement platform Shiprocket has introduced Shiprocket Copilot -- an AI-powered assistant to help 1 lakh sellers improve their management and expansion of their ecommerce businesses. Designed as a comprehensive virtual assistant for sellers, it handles a wide range of tasks -- processing orders, checking COD billing, assisting with queries on international shipping, and a Whatsapp suite to offer precise solutions on the queries raised. According to a recent study by Meta, 94% of MSMEs acknowledge AI's potential to drive significant business growth, with 91% emphasising the need for accessible and affordable AI technologies. Recognising this demand, Shiprocket unveiled this offering to bridge the technology gap in the MSME ecosystem. This AI-driven assistant boasts of enabling small businesses across Bharat to optimise operations, improve productivity and build a more sustainable, self-reliant digital future. It is positioned as a go-to platform for merchants, similar to ChatGPT, helping them solve queries independently and on demand. Some of the features tailored specifically for the needs of MSMEs include instant answers, real-time resolutions, contextual understanding with the use of advanced GenAI models like LLaMA, GPT, and Gemini and a user-friendly chat interface to give sellers 24/7 guidance for managing tasks. The knowledge base is regularly updated every 15 days to maintain accuracy and monitored for failures, thereby making it a reliable resource for diverse user needs. Saahil Goel, MD & CEO of Shiprocket, says that Copilot is designed to simplify and streamline decision-making. "This tool does more than just answer queries -- it's a dynamic support system that grows with our merchants' needs, helping them adapt to market changes swiftly and contribute to a self-reliant, digitally empowered India," he states, adding that it will put the power of Gen AI directly into the hands of over 100,000 small businesses. Goel says that the everyday challenges faced by small businesses in the ecommerce space encouraged them to devise a solution. In today's fast-paced and competitive ecommerce landscape, agility and efficiency are essential for small businesses to stay afloat. "It would empower sellers to make quick, informed decisions without relying on external support at every step." The company plans to continually upgrade Copilot's capabilities with enhanced data analytics, predictive insights and advanced AI-driven recommendations, making the process smooth for merchants and fuelling the journey towards self-reliance. Launched in 2017, Shiprocket aims to create a seamless logistics data platform that connects retailers, carriers and consumers across national and international locations.

Shiprocket launches AI Powered Shiprocket Copilot to empower a Self-Reliant Digital Future for over 1,00,000+ Indian MSMEs

-Shiprocket Copilot empowers merchants with AI Assistant for ecommerce - Shiprocket Copilot leverages generative AI, enabling accurate and data driven insights to ecommerce queries, optimising decision-making and improving customer experience for Indian MSMEs - Available 24/7 using Shiprocket login, it understands most multilingual queries and shares precise help or suggestions using advanced AI models like LLaMA, GPT, and Gemini. The Knowledge Base is regularly updated every 15 days to maintain accuracy and monitored for failures making it a reliable resource for diverse user needs. Shiprocket, India's leading eCommerce enablement platform, has introduced Shiprocket Copilot -- an innovative AI-powered assistant designed to transform 1 Lakh+ sellers' management and expansion of their eCommerce businesses. Designed as a comprehensive virtual assistant for sellers, Shiprocket Copilot handles a wide range of critical tasks, from processing orders, and checking COD billing to assisting with queries on international shipping or Whatsapp suite, offering solutions that are precise to the queries and suggesting ways to incorporate those into sellers' business. According to a recent study by Meta, 94% of MSMEs acknowledge AI's potential to drive significant business growth, with 91% emphasising the need for accessible and affordable AI technologies. Recognizing this demand, Shiprocket developed Shiprocket Copilot to empower Indian MSMEs by bridging the technology gap. This AI-driven assistant enables small businesses across Bharat to optimise operations, improve productivity, and build a more sustainable, self-reliant digital future. This AI assistant acts as a go-to platform for merchants, similar to ChatGPT, helping them solve queries independently and on demand. Shiprocket Copilot offers a suite of powerful features tailored specifically for the needs of Indian MSMEs: Instant Answers: Provides quick, relevant responses to questions about platform usage and data insights, saving valuable time for sellers and offering instant help. Real-Time resolution: Backed by an extensive knowledge base that is updated every 15 days, ensuring sellers always have access to the latest information. Contextual Understanding: Utilises advanced GenAI models like LLaMA, GPT, and Gemini to deliver precise, multilingual answers and minimise inaccuracies. Designed for maximum accessibility, Shiprocket Copilot's user-friendly chat interface delivers a seamless experience, giving sellers 24/7 step-by-step guidance for managing tasks independently. With features like live package tracking and RTO (Return to Origin) performance insights, Copilot transforms complex eCommerce queries into easy-to-understand and self-reliant information for MSMEs. "Shiprocket Copilot was inspired by the everyday challenges we saw small businesses face in the eCommerce space," shared Saahil Goel, MD & CEO of Shiprocket. "We wanted to create a solution that would empower sellers to make quick, informed decisions without relying on external support for every step. With Copilot, sellers gain a powerful, user-friendly tool that guides them through essential processes -- whether it's setting up new sales channels, managing returns, or tracking shipments. This capability allows them to navigate the complexities of the digital landscape independently, helping them not only grow their businesses but also play an integral role in strengthening India's economic resilience." In today's fast-paced eCommerce environment, agility and efficiency are essential for small businesses to stay competitive. Shiprocket is committed to empowering MSMEs by providing solutions like Copilot that simplify operations and foster independent decision-making. Looking forward, Shiprocket plans to continually upgrade Copilot's capabilities with enhanced data analytics, predictive insights, and advanced AI-driven recommendations, making the process even smoother for merchants and fuelling the journey toward a digitally empowered and self-reliant India. About Shiprocket Shiprocket is India's largest eCommerce enablement platform on a mission to empower the businesses of Bharat to scale their ventures by unleashing the true power of eCommerce. The platform helps the sellers at every step of their eCommerce journey, creating an operating system for direct commerce. Their stack of tech integrations enables shipping, fulfilment, customer communication and marketing tools as well as providers for SMEs, D2C retailers, and social commerce retailers in India.

Shiprocket's AI Assistant to Empower 1 lakh MSMEs

A study by Meta underscores the impact of AI, with 94% of MSMEs agreeing that AI is essential for business growth. India's e-commerce enabler Shiprocket has introduced Shiprocket Copilot, an AI-powered virtual assistant aimed at transforming the businesses of over 1 lakh small and medium-sized enterprise (MSME) sellers. Shiprocket promises this tool will streamline daily operations, improve productivity, and help Indian sellers navigate the complexities of e-commerce independently. It also offers features that address everything from order processing to international shipping queries. Shiprocket Copilot provides a comprehensive suite of tools designed specifically to address the needs of India's MSME sector. From tracking orders and managing cash-on-delivery (COD) billing to guiding sellers through the nuances of WhatsApp integration, the AI assistant simplifies the intimidating tasks of digital retail. "With Copilot, sellers gain a powerful, user-friendly tool that guides them through essential processes -- whether it's setting up new sales channels, managing returns, or tracking shipments," shared Saahil Goel, MD and CEO of Shiprocket. Powered by advanced GenAI models like Llama, GPT, and Gemini, Copilot delivers highly accurate responses in multiple languages, making it an accessible solution for merchants across India. The platform updates its extensive knowledge base every 15 days, ensuring sellers have the latest insights and support. A study by Meta underscores the impact of AI, with 94% of MSMEs agreeing that AI is essential for business growth and 91% highlighting the need for affordable AI. Shiprocket's Copilot answers this demand by providing MSMEs with user-friendly, 24/7 guidance by a virtual assistant that delivers instant answers and helps manage essential processes, saving sellers valuable time and enhancing productivity. Shiprocket recently shared insights on e-commerce growth during the festive season, highlighting the influence of AI-driven recommendations and social media influencers. According to the report, in fashion and beauty categories, 84% of consumers made purchases influenced by promotions or influencer suggestions. Moving forward, Shiprocket plans to enrich Copilot with data analytics, predictive insights, and advanced AI recommendations to make the tool even more powerful.