Tata Communications Acquires 51% Stake in Commotion to Accelerate AI-First Transformation

Tata Communications Acquires 51% in Commotion to Accelerate AI Integration | AIM

This move aims to bolster Tata's Digital Fabric offerings, particularly in the Customer Interaction Suite powered by Kaleyra. Tata Communications has announced its acquisition of a 51% interest in Commotion, a company specialising in an AI-native Enterprise SaaS Platform with operations in the US and India. As stated in the company's press release, this acquisition will enhance AI integration across Tata Communications' Digital Fabric offerings, especially within its Customer Interaction Suite, which features Tata Communications Kaleyra, to provide contextual, converged AI-powered experiences for both customers and employees. Commotion's orchestration engine will connect with Kaleyra's essential components, such as channels, Kaleyra TX Hub, and CCaaS, to streamline and intelligently navigate comprehensive customer journeys, transitioning engagement from being reactive to predictive and generative interactions. A S Lakshminarayanan, MD & CEO of Tata Communications, said: "With Commotion's capabilities already integrated into Tata Communications Kaleyra, we are seeing phenomenal customer traction. We expect this momentum to further accelerate our evolution into an AI-first organisation, making our Digital Fabric more intelligent, adaptive, and future ready." Commotion's robust platform empowers global enterprises through real-time omnichannel customer experience automation for hyper-personalised engagement, ultra-low-latency voice AI solutions, and business-ready, autonomous digital agents that are compliant, intelligent, and capable of seamlessly operating across various customer and internal enterprise functions. The platform combines Voice AI, an Agentic AI Builder, and Omnichannel Journey Orchestration to help brands automate complex tasks and deliver real-time, personalised interactions at scale, while enhancing enterprise operations with AI-driven digital assistance. This advancement builds on its current initiatives to support businesses in transitioning from AI experimentation to large-scale, mission-critical transformation. "Together, we will unlock AI's full potential in many industry sectors, building solutions that scale responsibly and transform the way the world works," Murali Swaminathan, CEO, Commotion, added. In October, Tata Communications partnered with NICE to improve contact centre operations. This collaboration combines Tata's Kaleyra suite with NICE's CXone Mpower AI platform for enhanced, personalised customer experiences.

Tata Communications buys 51% of Commotion Inc. to fast-track its AI transformation

Tata Communications has acquired a 51% stake in AI-native enterprise SaaS company Commotion Inc. This strategic move aims to bolster AI adoption within Tata Communications' Digital Fabric portfolio, particularly enhancing its Customer Interaction Suite. The integration will automate end-to-end customer journeys, shifting interactions towards predictive and generative engagement. Tata Communications on Tuesday announced the acquisition of a 51% stake in Commotion Inc., an AI-native enterprise SaaS company with operations in the United States and India. The acquisition marks a major step towards strengthening AI adoption across Tata Communications' Digital Fabric portfolio. The acquisition will mainly enhance Tata Communications' Customer Interaction Suite, which includes Tata Communications Kaleyra. By integrating Commotion's orchestration engine with Kaleyra's core systems, such as channels, the Kaleyra TX Hub, and CCaaS, the company aims to automate and guide end-to-end customer journeys. This shift is expected to move interactions from reactive responses to predictive and generative engagement across touchpoints. Commotion currently supports global enterprises through three core offerings: The platform brings together Voice AI, an Agentic AI Builder, and Omnichannel Journey Orchestration, enabling companies to automate complex workloads and deliver personalised experiences at scale while improving back-end operations. Tata Communications stated that acquiring Commotion will not only benefit its customers but also accelerate its own transition into an AI-first organisation. With Commotion now embedded into the Digital Fabric, the company aims to support enterprises looking to move from AI trials to large-scale, business-critical transformation. A. S. Lakshminarayanan, MD & CEO of Tata Communications, said the acquisition is a "significant step" in redefining customer experience in the AI era. According to him, early integration of Commotion into Kaleyra has already shown strong customer traction and will further enhance the intelligence and adaptability of its Digital Fabric. Commotion CEO Murali Swaminathan called the acquisition a milestone built on "shared purpose" and praised the synergy between Commotion's innovation and Tata Communications' global brand presence. He added that the partnership aims to responsibly scale AI solutions across industries and "transform the way the world works."