Telenor Denmark Partners with CSG to Revolutionize Digital Services

Telenor Denmark Picks CSG to Enhance Digital Telco Services

Telenor Denmark serves 1.7 million customers and aims for future-ready success. Telenor Denmark said it has chosen CSG's cloud-native software-as-a-service (SaaS) platforms to overhaul its IT systems, drive its evolution, and enable a "major transformation of Telenor as a whole." The Danish mobile operator stated that CSG's platforms will be fully implemented in 2026. In a statement on Tuesday, Telenor Denmark said it has begun a comprehensive replacement of the company's IT systems. In doing so, Telenor replaces a tailored and relatively complex IT solution with a top-class standard system and ambitious roadmaps, allowing the company to integrate and benefit from new solutions and technologies to an even greater extent than before. Also Read: Telenor Denmark Starts Offering Mobile Private Networks for Businesses Telenor will use the CSG Ascendon cloud-native revenue management platform with engagement capabilities powered by CSG Xponent. Along with CSG's configuration, price, and quote capabilities, the two platforms enable Telenor Denmark to bundle offers with partners and create faster, more efficient solutions for its business customers. "With CSG's solution, we get many of the critical functions that make it possible to take our digital customer experiences to the next level. At the same time, we will cut a lot of complexity, which means that we can invest more resources in the development of new products and the customer experience and work more dynamically with the customer journey. When CSG's platforms are implemented, in short, it will be even easier to be a customer, employee, and business partner at Telenor," says Lars Thomsen, CEO of Telenor Denmark. Also Read: Banglalink Chooses CSG for Telecom Billing Solutions "It will be much easier for our employees to service customers, and artificial intelligence will enable us to work more proactively and systematically in identifying challenges so that we can take care of them before customers contact us. It is just one of the many more targeted and relevant services that we are looking forward to being able to present to customers," Telenor Denmark added. "To come out on top in digital telco commerce, CSPs need business infrastructure that allows them to hit the ground running and wow customers with speed, sophistication, and flexibility," said Ian Waterson, SVP of Go-To-Market, CSG. "Their trust in CSG and our industry-leading solutions will elevate the customer experience and set Telenor Denmark up for future-ready success." Also Read: Telenor Establishes New Cybersecurity Company Amid Rising Cyberattacks Telenor is Denmark's second-largest mobile operator and a part of the Telenor Group, operating throughout Scandinavia and Asia. In Denmark, Telenor serves around 1.7 million customers and has approximately 38 stores nationwide.

Telenor Denmark Leads New Era in Wireless Innovation with CSG

Power of the cloud and AI elevate digital customer experiences and propel future business growth Telenor Denmark, the second-largest mobile operator in the Danish market, is a trailblazer for customer-first innovation. To reinforce its position at the forefront of digital telecommunications commerce and continue to provide excellent customer experiences, Telenor Denmark chose CSG's (NASDAQ: CSGS) cloud-native, software-as-a-service (SaaS) platforms to drive its evolution into the future. This transformation turbocharges Telenor Denmark's omnichannel monetisation, improves business efficiency and future-proofs the B2C and B2B customer experience. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20240722892898/en/ "At Telenor Denmark, we make it easy for our 1.7 million customers to connect with the people and services that matter most to them. This is how we earned the industry's highest customer satisfaction in 2023," said Lars Thomsen, CEO, Telenor Denmark. "As we look to the future, we must adapt to meet fluctuating demands and continue to offer new, innovative solutions to our customers. CSG has the proven track record, industry depth and cloud expertise we need to embrace end-to-end digitalisation that will further strengthen our ability to deliver excellent customer service and inspire our customers. It's an exciting time for Telenor Denmark and this strategic collaboration with CSG brings us one step closer to the future we want to shape for our customers, partners and ourselves." As Telenor Denmark and CSG collaborate to make the communication service provider (CSP) a leading digital telco in Denmark, CSG Ascendon, a market-leading AWS cloud-native revenue management platform, with pre-integrated, world-class customer engagement capabilities powered by CSG Xponent, enhance Telenor Denmark's growth with flexibility, efficiency and intelligence. With CSG's real-time decisioning engine, Telenor Denmark will deliver better digital experiences across all touchpoints, enhance omnichannel support for all business segments and seize new revenue opportunities. Along with CSG's industry-leading configure, price and quote capabilities, the two platforms give Telenor Denmark powerful tools to seamlessly bundle offers with partners and create faster, more efficient solutions for its business customers. These improvements make it easy for Telenor Denmark to keep happier, more loyal customers that drive faster revenue for future innovation. "To come out on top in digital telco commerce, CSPs need business infrastructure that allows them to hit the ground running and wow customers with speed, sophistication and flexibility," said Ian Waterson, SVP of Go-To-Market, CSG. "As a customer satisfaction leader, Telenor Denmark understands the importance of customer loyalty in driving long-term growth. Their trust in CSG and our industry-leading solutions will elevate customer experience and set Telenor Denmark up for future-ready success." Get the facts on CSG Ascendon's B2C, B2B and B2B2X capabilities and read CSG's eBook to discover how you can make your CX more proactive, predictive and personalised with data-driven customer communication programs. About CSG CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. Our customer experience, billing and payments solutions help companies of any size make money and make a difference. With our SaaS solutions, company leaders can take control of their future and tap into guidance along the way from our fiercely committed and forward-thinking CSGers around the world. Telenor helps Danes create good connections through mobile and internet services. We are committed to being the telecommunications company that provides Danish businesses and consumers with a secure, straightforward, and safe digital everyday life. Therefore, we invest massively in innovation and in developing the Danish telecommunications infrastructure and have recently completed the 5G modernization of our nationwide mobile network. Telenor is Denmark's second-largest mobile operator and a part of the Telenor Group, operating throughout Scandinavia and Asia. Globally, we assist 186 million customers in their communication needs. In Denmark, we have approximately 1000 employees and 38 stores spread across the country.

Telenor Denmark Leads New Era in Wireless Innovation with CSG By Investing.com

Power of the cloud and AI elevate digital customer experiences and propel future business growth COPENHAGEN, Denmark--(BUSINESS WIRE)--Telenor Denmark, the second-largest mobile operator in the Danish market, is a trailblazer for customer-first innovation. To reinforce its position at the forefront of digital telecommunications commerce and continue to provide excellent customer experiences, Telenor Denmark chose CSG ®~s (NASDAQ: CSGS) cloud-native, software-as-a-service (SaaS) platforms to drive its evolution into the future. This transformation turbocharges Telenor Denmark's omnichannel monetisation, improves business efficiency and future-proofs the B2C and B2B customer experience. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20240722892898/en/ At Telenor Denmark, we make it easy for our 1.7 million customers to connect with the people and services that matter most to them. This is how we earned the industry's highest customer satisfaction in 2023, said Lars Thomsen, CEO, Telenor Denmark. As we look to the future, we must adapt to meet fluctuating demands and continue to offer new, innovative solutions to our customers. CSG has the proven track record, industry depth and cloud expertise we need to embrace end-to-end digitalisation that will further strengthen our ability to deliver excellent customer service and inspire our customers. It's an exciting time for Telenor Denmark and this strategic collaboration with CSG brings us one step closer to the future we want to shape for our customers, partners and ourselves. As Telenor Denmark and CSG collaborate to make the communication service provider (CSP (LON:CSPC)) a leading digital telco in Denmark, CSG Ascendon, a market-leading AWS cloud-native revenue management platform, with pre-integrated, world-class customer engagement capabilities powered by CSG Xponent, enhance Telenor Denmark's growth with flexibility, efficiency and intelligence. With CSG's real-time decisioning engine, Telenor Denmark will deliver better digital experiences across all touchpoints, enhance omnichannel support for all business segments and seize new revenue opportunities. Along with CSG's industry-leading configure, price and quote capabilities, the two platforms give Telenor Denmark powerful tools to seamlessly bundle offers with partners and create faster, more efficient solutions for its business customers. These improvements make it easy for Telenor Denmark to keep happier, more loyal customers that drive faster revenue for future innovation. To come out on top in digital telco commerce, CSPs need business infrastructure that allows them to hit the ground running and wow customers with speed, sophistication and flexibility, said Ian Waterson, SVP of Go-To-Market, CSG. As a customer satisfaction leader, Telenor Denmark understands the importance of customer loyalty in driving long-term growth. Their trust in CSG and our industry-leading solutions will elevate customer experience and set Telenor Denmark up for future-ready success. Get the facts on CSG Ascendon's B2C, B2B and B2B2X capabilities and read CSG's eBook to discover how you can make your CX more proactive, predictive and personalised with data-driven customer communication programs. About CSG CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. Our customer experience, billing and payments solutions help companies of any size make money and make a difference. With our SaaS solutions, company leaders can take control of their future and tap into guidance along the way from our fiercely committed and forward-thinking CSGers around the world. Want to be future-ready and a change-maker like the global brands that trust CSG? Visit csgi.com to learn more. About Telenor Denmark Telenor helps Danes create good connections through mobile and internet services. We are committed to being the telecommunications company that provides Danish businesses and consumers with a secure, straightforward, and safe digital everyday life. Therefore, we invest massively in innovation and in developing the Danish telecommunications infrastructure and have recently completed the 5G modernization of our nationwide mobile network. Telenor is Denmark's second-largest mobile operator and a part of the Telenor Group, operating throughout Scandinavia and Asia. Globally, we assist 186 million customers in their communication needs. In Denmark, we have approximately 1000 employees and 38 stores spread across the country.