TELUS Digital Clarifies Its Role in Content Moderation Amid Market Speculation
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On Sat, 11 Jan, 8:02 AM UTC
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TELUS Digital comments on recent trading in its shares By Investing.com
VANCOUVER, British Columbia--(BUSINESS WIRE)--TELUS Digital Experience ( TELUS (NYSE:TU) Digital) (NYSE and TSX: TIXT) (the Company), is issuing this press release to comment on trading activity in its subordinate voting shares this week. TELUS Digital is aware of the media coverage widely circulating following the announcement, on January 7, 2025, by a leading social media company modifying its third-party fact-checking practice in the U.S. and the discussion it has generated related to content moderation priorities and practices. TELUS Digital does not provide third-party fact-checking services in the U.S. to the company that made this announcement. As part of its overall Trust, Safety & Security portfolio, TELUS Digital does provide a broad spectrum of content moderation services for a number of clients, primarily in Europe, for Europe-based content where specific laws govern moderation. These services include channel and community management, user safety, Know Your Client and identification verification, and fraud detection. More specifically, TELUS Digital moderates content that encompasses criminal activity, fraud, deception, abuse, hate, bullying, graphic content, violence, terrorism, and other potentially harmful or illegal content. In addition to Trust, Safety & Security, TELUS Digital offers a diversified set of services that includes Digital Customer Experience (CX), Artificial Intelligence (AI) Data Solutions and Enterprise Digital & Technology Services. For a more comprehensive description of the scope and mix of TELUS Digital's services please visit telusdigital.com/solutions. TELUS Digital will report its fourth quarter and full-year 2024 results in February, with a scheduling notice announcing the date to be issued publicly in due course. About TELUS Digital TELUS Digital (NYSE & TSX: TIXT) crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients' products and services, and visionary technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of end-to-end, integrated capabilities include digital IT services, such as cloud solutions and AI-fueled automation, trust and safety services, AI data solutions, including expertise in computer vision, and front-end digital design and consulting services. Fuel iXâ„¢ is TELUS Digital's proprietary GenAI engine at the heart of our innovation, helping enterprises advance their GenAI pilots to working prototypes and production at scale, quickly, securely and responsibly across multiple environments, applications and clouds. Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to fuel remarkable outcomes and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work. Learn more at: telusdigital.com
[2]
TELUS Digital comments on recent trading in its shares
TELUS Digital Experience (TELUS Digital) (NYSE and TSX: TIXT) (the Company), is issuing this press release to comment on trading activity in its subordinate voting shares this week. TELUS Digital is aware of the media coverage widely circulating following the announcement, on January 7, 2025, by a leading social media company modifying its third-party fact-checking practice in the U.S. and the discussion it has generated related to content moderation priorities and practices. TELUS Digital does not provide third-party fact-checking services in the U.S. to the company that made this announcement. As part of its overall Trust, Safety & Security portfolio, TELUS Digital does provide a broad spectrum of content moderation services for a number of clients, primarily in Europe, for Europe-based content where specific laws govern moderation. These services include channel and community management, user safety, Know Your Client and identification verification, and fraud detection. More specifically, TELUS Digital moderates content that encompasses criminal activity, fraud, deception, abuse, hate, bullying, graphic content, violence, terrorism, and other potentially harmful or illegal content. In addition to Trust, Safety & Security, TELUS Digital offers a diversified set of services that includes Digital Customer Experience (CX), Artificial Intelligence (AI) Data Solutions and Enterprise Digital & Technology Services. For a more comprehensive description of the scope and mix of TELUS Digital's services please visit telusdigital.com/solutions. TELUS Digital will report its fourth quarter and full-year 2024 results in February, with a scheduling notice announcing the date to be issued publicly in due course. About TELUS Digital TELUS Digital (NYSE & TSX: TIXT) crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients' products and services, and visionary technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of end-to-end, integrated capabilities include digital IT services, such as cloud solutions and AI-fueled automation, trust and safety services, AI data solutions, including expertise in computer vision, and front-end digital design and consulting services. Fuel iX is TELUS Digital's proprietary GenAI engine at the heart of our innovation, helping enterprises advance their GenAI pilots to working prototypes and production at scale, quickly, securely and responsibly across multiple environments, applications and clouds. Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to fuel remarkable outcomes and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work. Learn more at: telusdigital.com
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TELUS Digital issues a statement addressing recent trading activity and clarifying its content moderation services, emphasizing its non-involvement in U.S. fact-checking while highlighting its AI and digital transformation capabilities.
TELUS Digital Addresses Market Speculation
TELUS Digital, a subsidiary of TELUS (NYSE:TU), has issued a press release to address recent trading activity in its subordinate voting shares. The company's statement comes in response to widespread media coverage following a January 7, 2025 announcement by a leading social media company regarding changes to its third-party fact-checking practices in the United States 12.
Clarification on Content Moderation Services
TELUS Digital has explicitly stated that it does not provide third-party fact-checking services in the U.S. for the social media company in question. However, the company did clarify its role in content moderation, primarily focused on European markets where specific laws govern such practices 12.
As part of its Trust, Safety & Security portfolio, TELUS Digital offers a range of content moderation services, including:
- Channel and community management
- User safety
- Know Your Client and identification verification
- Fraud detection
The company's moderation efforts target content related to criminal activity, fraud, deception, abuse, hate, bullying, graphic content, violence, terrorism, and other potentially harmful or illegal material 12.
TELUS Digital's Service Offerings
Beyond content moderation, TELUS Digital provides a diverse array of services:
- Digital Customer Experience (CX)
- Artificial Intelligence (AI) Data Solutions
- Enterprise Digital & Technology Services
The company's portfolio includes digital IT services, such as cloud solutions and AI-fueled automation, as well as front-end digital design and consulting services 12.
Fuel iX: TELUS Digital's Proprietary GenAI Engine
At the core of TELUS Digital's innovation efforts is Fuel iXâ„¢, its proprietary Generative AI engine. This technology assists enterprises in advancing their GenAI initiatives from pilot stages to working prototypes and full-scale production. Fuel iXâ„¢ is designed to operate quickly, securely, and responsibly across multiple environments, applications, and cloud platforms 12.
Company Ethos and Approach
TELUS Digital emphasizes its purpose-driven approach, leveraging technology, human ingenuity, and compassion to create positive outcomes and foster inclusive communities globally. The company adheres to "Humanity-in-the-loop" principles, ensuring a responsible approach to developing and deploying transformational technologies 12.
Financial Reporting
TELUS Digital has announced that it will report its fourth quarter and full-year 2024 results in February, with the exact date to be announced in due course 12.
As the digital landscape continues to evolve, TELUS Digital's clarification of its role in content moderation and emphasis on AI-driven solutions highlights the complex interplay between technology, regulation, and public perception in the digital age.
Reference
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