Transforming Information into Insights: Preparing Organizations for AI and Digital Experiences

From potential to power - turn information into insights and get your organization ready for AI

By Mithu Bhargava One of the main drivers of digital transformation is using technology to extract insights from information to enhance decision‐making and improve customer experience. However, manual processes, disparate systems and various media formats - including audio, images and paper - strain employee resources, hide valuable insights, and make regulatory compliance challenging. Imagine this You've implemented a digital experience platform (DXP), which enables you to access, manage, govern, and monetize both physical and digital content in a unified, automated, and secure platform. You're an HR leader at a global company and have been told you have 48 hours to ensure all employee personnel records are up to date and in compliance. Manually checking a mix of physical and digital information makes it challenging to comply quickly with these last-minute audits. Now you can leverage AI to quickly view digital dashboards to see if items are missing and/or incomplete, and automatically send reminders to employees to update their files as needed, enabling audit-ready compliance. By streamlining your HR processes, you're directly contributing to a better employee experience and allowing your HR team to focus on more strategic initiatives that better serve your employees, customers, and shareholders. You work in the legal team at a media and entertainment company with thousands of contracts that contain valuable information about media assets. It takes weeks of manual work to comb through lengthy contracts to find the licensing terms you need to know your digital rights. Now you can take advantage of AI-infused intelligent document processing (IDP) to find the licensing terms buried in your contracts within seconds, making it easier to protect and enforce intellectual property rights and contractual obligations for your media assets. You're a mortgage originator manually reviewing trailing documents to be sure that they have the appropriate signatures and are complete. Complex, slow delivery cycles create the potential for unsaleable loans and penalties if deadlines are not met. Now you can transform physical documents into meaningful structured data that is easily found and used to fuel and accelerate loan salability in the secondary market, giving peace of mind that all collateral documents are accounted for and satisfying stringent investor and regulatory requirements. Sounds like a futuristic state, doesn't it? Well, today, the future is here. The potential that lies in unstructured data As I speak to IT and data decision-makers around the world, I hear time and again that their organizations face challenges accessing relevant, high-quality, unstructured data to streamline workflows and enhance customer retention and loyalty. Equally important is the need to have documents stored in a secure location that complies with organizational and regulatory policies and standards. IT leaders know the potential that lives in this data, which has become even more apparent as they grapple with the acceleration of generative AI in our workplaces and juggle managing physical and digital information. A survey by Iron Mountain found that 96% of IT and data leaders agreed that a unified asset strategy for managing digital and physical information is critical to the success of generative AI in their organization. To get AI-ready, organizations need a scalable platform that ingests and processes unstructured content so it can integrate with existing systems. They need a low-code, modular solution that enables users to customize quickly and easily with the ability to design, build, and publish solutions in real time. They need to be able to access, manage, govern, and monetize physical and digital content in a unified, automated, and secure platform. At Iron Mountain, we bring all that to customers with our new platform, Iron Mountain InSight® Digital Experience Platform (DXP). The benefits of making data more available As organizations accelerate their digital transformation, they often need to make a case for investing resources in digitizing legacy assets. Storing data in one place and removing silos helps improve insights and enhance customer experience. By turning physical and digital information into data for AI, organizations can make more informed decisions and improve the end customer experience. Now, imagine this. You're the Senior Vice President of Loan Operations at a bank whose team manually handles auto loan funding, involving several labor-intensive tasks such as data entry, verification, and filing. Delays during document review create long turnaround times, damaging customer and dealer relationships. Think of the time and cost this could save. With Iron Mountain's new InSight® Digital Experience Platform (DXP), you could leverage advanced AI technologies to automate your manual processes and enhance efficiency and accuracy. The platform includes secure generative AI to enable fast access to data trapped within documents. The importance of audit-ready compliance One of the challenges with logging and cataloging data is the risk associated with manual processes -- the propensity for human error and the time that manual compliance checks take are prohibitive for organizations. What if a digital platform could provide jurisdiction-specific retention and privacy obligations and enforce them on all relevant content? Now, imagine this. You've hired a new employee and must ensure they complete their new hire forms and training. The digitized forms are auto-tagged with metadata and categorized to easily identify what they are. To check the progress toward completing the onboarding forms, you go to the employer dashboard to see what items are outstanding. The system automatically sends an email to the employee reminding them to identify missing data and complete the missing forms by the required date. This new process enables audit-ready compliance, minimizes the risk of fines for non- compliance, and makes auditing much easier by using role-based access to ensure sensitive data is protected but accessible in a secure cloud platform that complies with industry standards. The value of efficiency Organizations often have to navigate complex physical and digital data ecosystems to source relevant information. This situation leads to slower operations and workplace inefficiencies, which in turn causes employee dissatisfaction and burnout at work when they could be prioritizing strategic tasks. Research from Forrester shows that users of InSight spend 25% less time auditing work. With Iron Mountain's new InSight® Digital Experience Platform (DXP), workers can upload digital scans of legacy documents, which are then combined with electronic records into a consolidated dashboard. By using a digital platform, your teams can work more efficiently, freeing up time to take on more rewarding tasks that benefit the organization overall. Going beyond technical upgrades Luckily, organizations no longer have to imagine a world without a digital platform that cannot ingest, process, and integrate unstructured content into existing systems. Iron Mountain's InSight® Digital Experience Platform (DXP) can accomplish all these actions. Its introduction is more than just a technical upgrade - it offers a transformative solution that provides workers instant comprehensive access to their documents, regardless of format. The ability to scale and adapt to organizations as they evolve makes InSight DXP a valuable asset that can transform their information experience. (The author is Mithu Bhargava - Executive Vice President and General Manager, Iron Mountain Digital Solutions, and the views expressed in this article are his own)

Iron Mountain transforms the information experience with new Digital Experience Platform

Iron Mountain InSight® Digital Experience Platform (DXP) helps customers automate workflows, make data more quickly accessible, enable audit-ready compliance, and get their data AI-ready. Intelligent document processing makes it possible for anyone to extract intelligence from content, no matter where it is Customers and system integrators can use templated solution design tools to build custom content management and workflow automation Global information management leader Iron Mountain (NYSE: IRM) today announced the availability of Iron Mountain InSight® Digital Experience Platform (DXP), a secure software-as-a-service (SaaS) platform. Customers can use the platform to access, manage, govern, and monetize physical and digital information. AI-powered self-service tools automate workflows, enable audit-ready compliance, and make data accessible and useful. Through InSight DXP's unique intelligent document processing that extracts, classifies, and enriches information with speed and accuracy, customers can quickly turn physical and digital unstructured information into structured, actionable data they can use in their integrated business applications and as the basis for their AI initiatives. Research conducted across six countries with 700 IT and data decision-makers, indicates that most (93%) of the respondents' organizations already use generative AI in some way. An overwhelming majority of those surveyed (96%) agree that a unified asset strategy for managing both digital and physical assets is critical to the success of generative AI initiatives. The modular InSight DXP platform includes secure generative AI-powered chat, enabling fast access to data trapped within documents. It can be used to quickly query data and documents in a secure isolated environment separate from publicly available generative AI applications. Its low-code solution designer allows anyone to use its intuitive drag-and-drop features to intelligently process and unlock intelligence from content. Nathan Booth, Product Manager, Amazon MGM Studios, said: "Iron Mountain InSight DXP's generative AI integration with content management has the potential to provide us with enhanced visibility into our assets, allowing us to make quicker and easier business decisions." InSight DXP is focused on improving the business to employee (B2E) experience which can greatly enhance how Iron Mountain customers create meaningful experiences for their employees while increasing productivity. IDC's Amy Machado, Senior Research Manager, Enterprise Content and Knowledge Management Strategies, said: "Iron Mountain's ability to help its customers build models and secure data within Large Language Models (LLMs) with low-code tools can change the way organizations access and monetize documents, both digital and physical." Narasimha Goli, Senior Vice President, Chief Technology and Product Officer, Iron Mountain Digital Solutions, said: "We are thrilled to introduce InSight DXP, our next- generation SaaS platform, which is the foundation for AI-readiness. InSight DXP transforms your information -- whether physical or digital, structured or unstructured -- from unrealized potential to actionable power. This innovative platform empowers businesses to harness the full capabilities of their data, driving intelligent decisions and unlocking new growth opportunities." Mithu Bhargava, Executive Vice President and General Manager, Iron Mountain Digital Solutions, said: "We see InSight DXP as a critical platform to help our customers get their information ready for use in generative AI and other AI-powered applications that drive operational efficiency and enhance customer experience. With unified asset management, information governance, workflow automation, and intelligent document processing tools, our customers can efficiently manage information across physical and digital assets." InSight DXP is a flexible platform designed to quickly design, build, and publish solutions ranging from industry-specific, such as banking solutions like Digital Auto Lending, and healthcare solutions like Health Information Exchange, to cross-industry solutions, such as Digital Human Resources and Invoice Processing. These pre-built, customizable solutions are intended to help customers and system integrators get a head start on their unique configuration needs through pre-built connectors, workflows, document types, metadata, retention rules, and AI prompts. Further announcements with more details will be forthcoming. Additional resourcesInSight DXP web pageTotal Economic Impact of Iron Mountain InSightIron Mountain InSight DXP is available on the AWS Marketplace and Google Cloud Marketplace About Iron Mountain Iron Mountain Incorporated (NYSE: IRM) is a global leader in information management services. Founded in 1951 and trusted by more than 240,000 customers worldwide, Iron Mountain serves to protect and elevate the power of our customers' work. Through a range of services including digital transformation, data centers, secure records storage, information management, asset lifecycle management, secure destruction, and art storage and logistics, Iron Mountain helps businesses bring light to their dark data, enabling customers to unlock value and intelligence from their stored digital and physical assets at speed and with security, while helping them meet their environmental goals. To learn more about Iron Mountain, please visit: www.IronMountain.com and follow @IronMountain on X (formerly Twitter) and LinkedIn. © 2024 Iron Mountain, Incorporated and/or its affiliates ("Iron Mountain"). All rights reserved. Information herein is proprietary to Iron Mountain and/or its licensors and may not be used for competitive analysis or building a competitive product or otherwise reproduced without Iron Mountain's written permission. Iron Mountain does not provide a commitment to regional or future availability of related products or services, does not represent an affiliation with or endorsement by any other party. "Iron Mountain", the Iron Mountain logo, and combinations thereof, and other marks marked by ® or TM are trademarks of Iron Mountain Incorporated. All other trademarks may be trademarks of their respective owners.