Waterdrop Partners with DeepSeek to Revolutionize Insurance Services with AI-Powered Solutions

Waterdrop announces partnership with DeepSeek to improve insurance services

Waterdrop has announced a strategic partnership with DeepSeek, marking a significant expansion of its AI-driven insurance ecosystem. The collaboration aims to transform traditional insurance services by integrating large-scale AI models, enhancing service precision, and improving efficiency across the insurance value chain. Waterdrop is shifting from conventional insurance agents to expert consultants, enhancing customer support, risk management, and product innovation by using AI. The company's AI Insurance Expert supports multi-modal interactions, including voice and text, allowing for seamless communication with customers. The AI system autonomously manages insurance consultations, covering accident and medical policies while engaging users in lengthy, in-depth discussions. According to Waterdrop, its AI Insurance Expert can handle customer inquiries with greater efficiency than entry-level human agents. On average, AI-powered consultations last up to 50 minutes per session, optimizing sales strategies and customer engagement. Momenta invests in German NODE Robotics to advance AI-driven industrial automation Waterdrop has also launched an AI-based Quality Inspection Solution to improve service regulation and oversight. By analyzing conversations using semantic understanding and long-text reasoning, the AI tool evaluates user interactions based on tone, intent, and policy compliance. The system provides 100% coverage across multiple communication channels, including voice and enterprise chat records, reducing operational costs by over 50% compared to traditional manual inspections. "Since its establishment, Waterdrop has been dedicated to leveraging internet technology to promote inclusive insurance and drive the sustainable development of the industry through innovative, productivity-enhancing solutions," said Shen Peng, founder and CEO of Waterdrop. Waterdrop is using AI and big data to develop personalized insurance plans tailored to specific demographic groups, such as seniors, expectant mothers, and individuals with chronic health conditions. This approach seeks to bridge gaps in healthcare access by providing affordable, customized coverage for underserved populations. In 2024, Waterdrop introduced 174 tailored insurance products, comprising over 92% of its portfolio. The company's transition from standardized policies to personalized offerings highlights its commitment to reshaping the industry through technology-driven solutions.

Waterdrop Partners with DeepSeek to Revolutionize Insurance Services with AI-Powered Experts - Waterdrop (NYSE:WDH)

BEIJING, Feb. 20, 2025 /PRNewswire/ -- Waterdrop Inc. ("Waterdrop" or the "Company") WDH, a leading technology platform specializing in insurance and healthcare services with a positive social impact, announced its strategic integration of DeepSeek, marking a significant step forward in its AI-driven insurance ecosystem. The collaboration is poised to accelerate the Company's business growth, enabling innovative breakthroughs in the application of large-scale AI models across specialized insurance scenarios. By transforming traditional insurance agents into expert consultants, Waterdrop aims to enhance service precision and efficiency. The integration is also expected to lead to the development of intelligent solutions across sales support, quality assurance, risk management, and product innovation, driving a transformative leap in the efficiency of the entire insurance service chain. "Since its establishment, Waterdrop has been dedicated to leveraging internet technology to promote inclusive insurance and drive the sustainable development of the industry through innovative, productivity-enhancing solutions. The Company is focused on improving the efficiency of the entire insurance service chain," Shen Peng, founder and CEO of Waterdrop, emphasized the unprecedented opportunities presented by AI industrialization. "As part of its technology-driven strategy, Waterdrop is actively exploring the deep integration of large-scale AI models into insurance service scenarios, accelerating innovation in product offerings, and continuously refining its solutions to meet the diverse needs of users," Shen added. "By doing so, Waterdrop aims to empower individuals with access to better healthcare services at more affordable costs, further underscoring its mission to make quality insurance accessible to all." Utilizing advanced AI models, Waterdrop's AI Insurance Expert now supports multi-modal interactions, including voice and text. The system excels in managing complex dialogues and assisting with sales strategies, autonomously handling voice communications and consultations for insurance products, including accident and medical coverage. The AI Insurance Expert, which engages users for up to 50 minutes per session, outperforms entry-level human agents in efficiency, setting a new benchmark for customer service in the insurance industry. Waterdrop has introduced its Large-scale AI Model Insurance Quality Inspection Solution ("the Solution") to further regulate and raise insurance service standards. Leveraging contextual semantic understanding and long-text reasoning capabilities, this solution can deeply analyze complex conversations, user intent, and emotional tone while identifying more subtle and intricate quality inspection criteria. The Solution ensures 100% coverage across all channels, including voice interactions and enterprise WeChat chat records, while significantly reducing operational costs. Compared to traditional manual inspections, the AI-driven inspections can lower costs by over 50% compared to traditional manual inspections (excluding initial development costs). In parallel, Waterdrop is leveraging AI technology and big data analytics to craft personalized insurance solutions designed for specific demographic segments, including the elderly, expectant mothers, and individuals with chronic health conditions. This forward-thinking strategy addresses disparities in healthcare access, empowering historically underserved groups to obtain essential health insurance. In 2024, Waterdrop introduced 174 tailored insurance products, accounting for more than 92% of its offerings. This transition from generic, one-size-fits-all models to highly targeted and precise product alignment highlights Waterdrop's dedication to reshaping the insurance industry through innovative, technology-driven approaches. For more information, please visit: https://www.waterdrop-inc.com/. View original content:https://www.prnewswire.com/news-releases/waterdrop-partners-with-deepseek-to-revolutionize-insurance-services-with-ai-powered-experts-302381175.html SOURCE Waterdrop Inc. WDHWaterdrop Inc$1.34-1.47%WatchlistOverviewMarket News and Data brought to you by Benzinga APIs

Waterdrop Supercharges Insurance With AI, Elevating Service And Compliance - Waterdrop (NYSE:WDH)

Waterdrop Inc. WDH has integrated DeepSeek into its AI-driven ecosystem to accelerate business growth and drive innovation by applying large-scale AI models to specialized insurance scenarios. This integration will drive intelligent solutions in sales support, quality assurance, risk management, and product innovation, significantly improving the overall efficiency of the insurance service chain. Waterdrop's AI Insurance Expert leverages advanced AI models for seamless voice and text interactions, optimizing sales strategies and customer engagement. It autonomously manages consultations for accident and medical insurance, handling complex dialogues with efficiency. With user sessions lasting up to 50 minutes, it surpasses entry-level human agents, redefining customer service standards in the insurance industry. Waterdrop has launched its Large-scale AI Model Insurance Quality Inspection Solution to enhance service standards and regulatory compliance. Using advanced semantic analysis and long-text reasoning, it accurately assesses conversations, user intent, and emotional tone while identifying intricate quality criteria. Covering all channels, including voice and enterprise WeChat, the AI-driven system reduces operational costs by over 50% compared to manual inspections. Shen Peng, founder and CEO, said, "As part of its technology-driven strategy, Waterdrop is actively exploring the deep integration of large-scale AI models into insurance service scenarios, accelerating innovation in product offerings, and continuously refining its solutions to meet the diverse needs of users." "By doing so, Waterdrop aims to empower individuals with access to better healthcare services at more affordable costs, further underscoring its mission to make quality insurance accessible to all." In December, Waterdrop reported a third-quarter net operating revenue of $100.4 million, beating the consensus of $99.9 million. Price Action: WDH shares are up 3.73% at $1.39 premarket at the last check Thursday. Read Next: 'Pharma Bro' Martin Shkreli Slams Microsoft's Quantum 'Breakthrough,' Predicts IONQ And RGTI Will Plummet As Tech Falls Behind Image via Shutterstock. WDHWaterdrop Inc$1.393.73%WatchlistOverview This content was partially produced with the help of AI tools and was reviewed and published by Benzinga editors. Market News and Data brought to you by Benzinga APIs