Contact for Pricing

Contact for Pricing

Unthread streamlines Slack-based customer support by transforming conversations into prioritized, manageable tickets.

How Unthread can help you: 

  • Automatically tracks new conversations as tickets with assignments and alerts. 
  • Improves response times with assignment logic and clear escalation paths. 
  • Integrates seamlessly with CRMs, task managers, and marketing tools for efficient workflow automation. 
  • Offers a unified inbox for managing Slack, email, and in-app chat customer communications. 
  • Utilizes AI to categorize customer feedback and suggest responses to support reps. 

Why choose Unthread: Key features 

  • CRM and helpdesk integration for synchronized ticket management. 
  • Task manager integration with platforms like Jira, Asana, and Linear. 
  • Kanban ticket view for flexible ticket management. 
  • Comprehensive analytics on response time, resolution time, and common issues. 
  • Powerful API and webhook support for customizable workflows. 

Who should choose Unthread:

  • Teams looking for scalable support solutions within Slack. 
  • Businesses requiring a centralized platform for managing customer communications across multiple channels. 
  • Organizations aiming to enhance their customer support through AI-powered categorization and response suggestions. 

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