Unthread streamlines Slack-based customer support by transforming conversations into prioritized, manageable tickets.
How Unthread can help you:
- Automatically tracks new conversations as tickets with assignments and alerts.
- Improves response times with assignment logic and clear escalation paths.
- Integrates seamlessly with CRMs, task managers, and marketing tools for efficient workflow automation.
- Offers a unified inbox for managing Slack, email, and in-app chat customer communications.
- Utilizes AI to categorize customer feedback and suggest responses to support reps.
Why choose Unthread: Key features
- CRM and helpdesk integration for synchronized ticket management.
- Task manager integration with platforms like Jira, Asana, and Linear.
- Kanban ticket view for flexible ticket management.
- Comprehensive analytics on response time, resolution time, and common issues.
- Powerful API and webhook support for customizable workflows.
Who should choose Unthread:
- Teams looking for scalable support solutions within Slack.
- Businesses requiring a centralized platform for managing customer communications across multiple channels.
- Organizations aiming to enhance their customer support through AI-powered categorization and response suggestions.
