Amazon One Medical Launches AI Tools to Reduce Administrative Burden on Doctors

Amazon One Medical Launches AI Tools to Support Doctors in Patient Care

Amazon One Medical this week launched AI (Artificial Intelligence) tools to help doctors refocus on patient care. The company said it is utilising AI technology to significantly reduce the administrative burden on physicians. Studies indicate that family physicians spend over 17 hours a week on administrative tasks, equivalent to two full workdays, which leads to increased provider burnout and shortages, Amazon said. Also Read: Amazon Introduces AI Shopping Guides to Enhance Experience for US Customers In response, Amazon One Medical has reportedly integrated AI tools into its custom electronic health record system, 1Life, aiming to cut administrative tasks by 40 percent. This initiative allows doctors to dedicate more time to patient care, the official release said. "With the support of our AI tools, we've implemented into our custom electronic health record, I can sit down with a patient, make eye contact, and have an uninterrupted conversation -- free from typing notes or reviewing lengthy records," said Andrew Diamond, MD, chief medical officer, Amazon One Medical. "By reducing these distractions, Amazon One Medical clinicians can focus on why many of us became doctors in the first place -- to develop caring and personal relationships with our patients to help them get and stay healthy." Amazon said its technology teams work hand in hand with Amazon One Medical providers to develop effective, real-world AI solutions that simplify provider workflows while enhancing patient experiences. Below are some ways the company claims Amazon One Medical's AI technology, powered by AWS generative AI services including Amazon Bedrock and AWS HealthScribe, helps doctors save time: Also Read: Aidoc Partners With Nvidia to Establish Guideline to Accelerate AI Adoption in Healthcare Real-Time Visit Notes: Utilising AWS HealthScribe, physicians can capture detailed notes during patient visits, enhancing engagement and personal interaction. Instead of manually taking notes behind a computer, providers can be fully present and attentive when with patients, Amazon said. Medical History Summarisation: AI efficiently reads and summarises extensive medical records, providing relevant information to inform personalised care plans. Responsive Communication: An AI messaging tool enables care teams to promptly respond to patient inquiries with friendly and detailed notes that can be customised before sending, fostering better engagement. Collaborative Care: AI assesses patient needs and care team skills to route tasks and workflows to the most suitable team member (whether an office administrator, doctor, care coordinator, or pharmacist), enhancing communication and coordination among care providers. Also Read: Microsoft Announces New AI Models and Solutions for Healthcare "Generative AI has the potential to revolutionise health care delivery, and we're just at the beginning stages," said Prakash Bulusu, chief technology officer, Amazon Health Services. "Our vision is to harness AI to empower primary care providers and enable them to deliver exceptional, human-centered care by easing the burden of time consuming administrative tasks. By intelligently applying AI to review health records, identify potential care gaps, route incoming messages, and help automate non-clinical workflows, primary care providers can focus on what matters most -- fostering meaningful patient connections and delivering the best possible care." Amazon One Medical says it is committed to safeguarding patient privacy and adhering to the highest standards for protecting health information while building these innovations. Also Read: GE HealthCare Announces CareIntellect App for Oncology With AI-Powered Insights for Clinicians According to the company, Amazon One Medical is a modern approach to medical care -- allowing people to get care on their terms, on their schedule. One Medical members receive ongoing support for their healthcare needs, using the One Medical app to book in-office doctors' appointments at locations near them, and to request 24 by 7 on-demand virtual care.

Amazon One Medical Launches AI Tools Aiming To Cut Over 17 Hours/Week Of Admin Tasks For Physicians - Amazon.com (NASDAQ:AMZN)

Family physicians spend around two full days for administrative tasks that could otherwise be used for patient care. Amazon One Medical is taking steps to transform healthcare delivery through AI-driven tools, reducing administrative burdens for physicians and allowing more time for patient interaction. The primary care subsidiary powered by Amazon.com, Inc. AMZN aims to enhance patient experiences and help address the growing issue of healthcare provider burnout. Also Read: Nvidia Partners With Startup Aidoc To Accelerate Healthcare AI Adoption. On average, family physicians spend over 17 hours per week on administrative tasks such as record review and note-taking -- equivalent to two full days that could otherwise be used for patient care. Andrew Diamond, chief medical officer at Amazon One Medical, emphasized the need to reduce these inefficiencies. He explained that with AI tools integrated into their proprietary electronic health record (EHR) system, doctors can engage more meaningfully with patients without being distracted by paperwork. Amazon's technology teams work closely with Amazon One Medical's providers to build AI solutions that streamline workflows. Their custom EHR system, 1Life, allows for continuous improvement of tools, ensuring doctors can focus on patient care. AWS generative AI services, including Amazon Bedrock and AWS HealthScribe, play a crucial role in saving doctors time while improving care quality. Amazon One Medical's AI tools offer several key features. For instance, AWS HealthScribe captures real-time visit notes, allowing doctors to be present with patients rather than typing notes during consultations. Providers can later review and approve the AI-generated notes, enhancing accuracy and patient engagement. The AI also summarizes lengthy medical records, highlighting relevant details like test results and medications, helping doctors develop personalized care plans quickly and efficiently. In addition to improving documentation, AI-powered tools enhance communication between care teams and patients. The AI messaging tool allows care teams to respond to patient queries promptly, fostering better engagement and ongoing dialogue. AI also aids in routing tasks and workflows to the appropriate care team member, facilitating seamless collaboration between doctors, pharmacists, and administrative staff. Price Action: AMZN stock is down 0.08% at $189.55 at the last check on Tuesday. Read Next: GE Aerospace's Q3 Results Solid, But Segments Tell Different Stories: Analyst. Photo by Sundry Photography via Shutterstock This content was partially produced with the help of AI tools and was reviewed and published by Benzinga editors. Market News and Data brought to you by Benzinga APIs

Amazon One Medical: AI Tools Reduce Healthcare Administrative Tasks 40% | PYMNTS.com

Amazon One Medical launched artificial intelligence tools designed to reduce the time family physicians spend on paperwork. These tools take notes, summarize medical records, respond to patient messages and route tasks to the most suitable person, Amazon said in a Tuesday (Oct. 22) press release. Together, the AI tools can reduce the time spent on administrative tasks by 40% compared to industry standards, according to the release. "By reducing these distractions, Amazon One Medical clinicians can focus on why many of us became doctors in the first place -- to develop caring and personal relationships with our patients to help them get and stay healthy," Andrew Diamond, MD, chief medical officer at Amazon One, said in the release. Through Amazon One Medical's proprietary electronic health record system, 1Life, Amazon's technology teams work with Amazon One Medical providers to develop AI solutions, according to the release. One solution, AWS HealthScribe, captures the context and details of discussions during patient visits and allows the provider to review, update and approve the notes before submitting them, the release said. Another AI solution reads, labels and summarizes medical records received from outside Amazon One Medical, surfacing screening exams, results, medications and other relevant details, per the release. The company also offers an AI messaging tool that generates responses to patient messages and allows care teams to customize the messages before sending them, according to the release. The system also uses AI to assess patient needs and then route tasks to the most suitable person, such as an office administrator, doctor, care coordinator or pharmacist, per the release. "Generative AI has the potential to revolutionize healthcare delivery, and we're just at the beginning stages," Prakash Bulusu, chief technology officer at Amazon Health Services, said in the release. Microsoft's latest AI healthcare push includes new cloud-based AI solutions that can automate paperwork, improve data integration and boost patient outcomes.