Billtrust Unveils AI-Powered Credit and Collections Platform, Revolutionizing Accounts Receivable Management

Billtrust unveils agentic AI-powered credit and collections platform

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. These innovations empower finance teams to streamline collections, resolve disputes faster, and make smarter credit decisions -- all from a single, intelligent platform. The release introduces powerful new AI capabilities, including Agentic Email, Cases (Dispute Management), Credit Review, and Collections Analytics. Together, these features eliminate manual inefficiencies, improve compliance, and drive superior financial outcomes. "We're delivering the future of collections -- intelligent, automated, and customer-centric," said Sunil Rajasekar, Billtrust CEO. "With these new innovations, we continue to help organizations modernize their operations, reduce risk, and unlock new levels of performance and customer satisfaction." Agentic Email: AI-Powered Inbox Automation for Collections Agentic Email revolutionizes how collections teams manage email volume and complex workflows by leveraging AI for advanced task recognition and intelligent response generation. Purpose-built for accounts receivable, AI agents instantly recognize key tasks and bring all relevant data and documents to inform their response. Collectors can resolve emails 10x faster by slashing manual effort and eliminating the need to dig through lengthy email threads, ensuring customers receive timely communication and swift resolution. Cases: End-to-End Dispute Management, Fully Integrated Cases transforms dispute resolution from a fragmented, manual process into a streamlined, transparent workflow. Disputes raised through eInvoice Connect, its billing and payments portal, flow directly into the Collections platform, where they are automatically tracked, paused from dunning workflows, and managed in a centralized portal. This ensures full visibility, reduces errors, and accelerates resolution times, helping teams protect customer relationships while improving cash flow and compliance. Credit Review: Intelligent, Ongoing Credit Risk Management Credit Review brings credit and collections together in one intelligent workflow. Unlike traditional systems that only assess new credit applications, Billtrust enables ongoing credit monitoring and management. Teams can adjust limits, block or unblock customers, and launch new applications -- all from a centralized dashboard. AI-powered triggers and scheduled reviews ensure timely interventions, reducing bad debt and supporting strategic growth. Collections Analytics: Real-Time Insights to Optimize Performance Collections Analytics empowers finance teams with real-time visibility into collections performance. With industry-standard KPIs like the Collections Effectiveness Index (CEI) and automated anomaly detection via Billtrust Autopilot, teams can proactively identify bottlenecks, benchmark performance, and mitigate risk. Custom dashboards and detailed reporting enable data-driven decision-making, helping organizations continuously improve collections strategies and outcomes.

Billtrust Adds AI-Powered Email and Dispute Management to Collections Solution | PYMNTS.com

By completing this form, you agree to receive marketing communications from PYMNTS and to the sharing of your information with our sponsor, if applicable, in accordance with our Privacy Policy and Terms and Conditions. These newly added features improve efficiency, compliance and financial outcomes by helping finance teams streamline collections, resolve disputes faster and make smarter credit decisions, the company said in a Tuesday (July 15) press release. "We're delivering the future of collections -- intelligent, automated and customer-centric," Billtrust CEO Sunil Rajasekar said in the release. The new agentic email feature is purpose-built for accounts receivable and helps collectors resolve emails faster by bringing together the relevant data and documents needed for a response, according to the release. The dispute management feature tracks disputes, pauses them from dunning workflows and helps teams manage them in a centralized portal, the release said. The credit review feature brings together credit and collections to help teams not only assess new credit applications but also monitor and manage credit, per the release. Collections analytics, Billtrust's fourth new artificial intelligence (AI)-powered feature, provides real-time visibility into collections performance using industry-standard key performance indicators (KPIs) and automated anomaly detection, according to the release. "With these new innovations, we continue to help organizations modernize their operations, reduce risk and unlock new levels of performance and customer satisfaction," Rajasekar said in the release. Many companies are still struggling with inefficiencies of manual processes in their accounts receivable (AR) function, which leads to delayed payments, high error rates and increased operational costs, Billtrust Chief Product Officer Corrie DeCamp told PYMNTS in an interview posted in November. Embracing automation technologies can help firms elevate their financial resilience and operational efficiency, enabling faster and more predictable cash flow, lower day sales outstanding (DSO) and a stronger overall financial position, DeCamp said. "As companies grow in size, they're often manually trying to match payments and remittance through Excel spreadsheets and things that aren't that efficient," DeCamp said. Rajasekar told PYMNTS CEO Karen Webster in an interview posted in February 2024 that Gen AI has the potential to change the very nature of payments and commerce. "There are a thousand flowers blooming across the organization when it comes to AI," as Billtrust continues to develop tools that just about anyone can use, Rajasekar said.

Billtrust Unveils Major Collections Software Innovations, Ushering in A New Era of Ai-Powered, Intelligent Accounts Receivable

Billtrust announced new innovations in its Collections solution, delivering a new standard for AR teams by unifying advanced automation, AI-driven insights, and seamless agentic AI workflows. These innovations empower finance teams to streamline collections, resolve disputes faster, and make smarter credit decisions--all from a single, intelligent platform. The release introduces powerful new AI capabilities, including Agentic Email, Cases (Dispute Management), Credit Review, and Collections Analytics. Together, these features eliminate manual inefficiencies, improve compliance, and drive superior financial outcomes. Agentic Email: AI-Powered Inbox Automation for Collections: Agentic Email revolutionizes how collections teams manage email volume and complex workflows by leveraging AI for advanced task recognition and intelligent response generation. Purpose-built for accounts receivable, AI agents instantly recognize key tasks and bring all relevant data and documents to inform their response. Collectors can resolve emails 10x faster by cutting manual effort and eliminating the need to dig through lengthy email threads, ensuring customers receive timely communication and swift resolution. Cases: End-to-End Dispute Management, Fully Integrated Cases transforms dispute resolution from a fragmented, manual process into a streamlined, transparent workflow. Disputes raised through eInvoice Connect, its billing and payments portal, flow directly into the Collections platform, where they are automatically tracked, paused from dunning workflows, and managed in a centralized portal. This ensures full visibility, reduces errors, and accelerates resolution times, helping teams protect customer relationships while improving cash flow and compliance. Credit Review brings credit and collections together in one intelligent workflow. Unlike traditional systems that only assess new credit applications, Billtrust enables ongoing credit monitoring and management. Teams can adjust limits, block or unblock customers, and launch new applications--all from a centralized dashboard. AI-powered triggers and scheduled reviews ensure timely interventions, reducing bad debt and supporting strategic growth. Collections Analytics empowers finance teams with real-time visibility into collections performance. With industry-standard KPIs like the Collections Effectiveness Index (CEI) and automated anomaly detection via Billtrust Autopilot, teams can proactively identify bottlenecks, benchmark performance, and mitigate risk. Custom dashboards and detailed reporting enable data-driven decision-making, helping organizations continuously improve collections strategies and outcomes.