OpenAI lets users adjust ChatGPT's warmth and enthusiasm in new personalization update

Reviewed byNidhi Govil

10 Sources

Share

OpenAI rolled out new ChatGPT personalization settings that allow users to fine-tune the AI chatbot's warmth, enthusiasm, and emoji usage. The update addresses ongoing user feedback about conversational style after GPT-5.2's professional tone sparked complaints. Users can now choose between more, less, or default levels for these characteristics alongside existing personality options.

OpenAI Expands ChatGPT Personalization Controls

OpenAI announced a significant expansion to ChatGPT personalization features, giving users direct control over their AI chatbot's warmth, enthusiasm, and emoji usage

1

. The new ChatGPT update rolled out Friday, allowing users to adjust chatbot's tone through settings that offer "More," "Less," or "Default" options for each characteristic

2

. These controls appear in the Personalization menu, accessible by tapping the menu at the top left corner of the ChatGPT app, selecting your profile, and choosing Add Characteristics

2

.

Source: Gadgets 360

Source: Gadgets 360

Addressing User Feedback on Conversational Style

The warmth and enthusiasm controls directly respond to user feedback following the GPT-5.2 release, which gave the AI chatbot a professional makeover that some users found overly formal or even rude

3

. This marks the latest attempt by OpenAI to personalize AI's conversational style after facing criticism throughout the year. Earlier, the company rolled back one update for being "too sycophant-y," then later adjusted GPT-5 to be warmer and friendlier after complaints that the new model felt colder and less friendly

1

. CEO Sam Altman has referred to these issues as a "personality problem"

4

.

Source: Digit

Source: Digit

Response Formatting Options and AI Bot Personality Choices

Beyond emotional tone, users can now customize response formatting options including how frequently ChatGPT uses headers and lists, choosing between clear formatting with lists or more paragraph-based responses

5

. The emoji usage customization allows users to dial up or down how many emojis appear in responses, though there's still no option to exclude emojis entirely

4

. These new characteristics complement existing ChatGPT personality settings that OpenAI added in November, including Professional, Candid, and Quirky base style options

1

. Users can now choose from eight personality types including Default, Professional, Friendly, Candid, Quirky, Efficient, Nerdy, and Cynical

5

.

Source: Lifehacker

Source: Lifehacker

Mental Health Concerns and Dark Pattern Debates

The update arrives amid growing scrutiny from AI critics and academics who suggest that overly anthropomorphic and sycophantic chatbots represent a dark pattern that creates addictive behavior and can negatively affect users' mental health concerns

1

. Professionals have warned that excessively agreeable AI chatbot behavior can exacerbate issues including AI psychosis and dependency

4

. OpenAI has recommitted to mental health and teen safety promises amid escalating lawsuits, introducing new under-18 user principles to GPT-5.2 with additional guardrails around sensitive topics and an age verification system for young users

4

. The company reports that GPT-5.2 scores higher on internal mental health safety tests, including stress testing for self-harm, than previous models

4

.

Additional Features and Email Generation Updates

Alongside personality controls, the update includes a pinned chats feature and new email generation capabilities

4

. Users can now update and format text directly inside the chat when writing emails, and highlight chunks of text to ask ChatGPT to make specific changes rather than directing the AI through separate prompts

2

. The GPT-5.2 model series, launched one week ago, boasts improved capabilities for professional knowledge work with better processing benchmarks and fewer hallucinations

4

. These updates reflect OpenAI's ongoing effort to balance professional utility with user preferences for more natural, engaging interactions while addressing concerns about AI chatbot influence on behavior and well-being.

Today's Top Stories

TheOutpost.ai

Your Daily Dose of Curated AI News

Don’t drown in AI news. We cut through the noise - filtering, ranking and summarizing the most important AI news, breakthroughs and research daily. Spend less time searching for the latest in AI and get straight to action.

© 2026 Triveous Technologies Private Limited
Instagram logo
LinkedIn logo