DBS' New CEO Tan Su Shan Sets Sights on AI-Driven Acquisitions and Tech Capabilities

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DBS Group's incoming CEO Tan Su Shan plans to focus on 'bolt-on' acquisitions to enhance the bank's digital and AI capabilities, while also prioritizing high-return businesses like wealth and transaction banking.

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DBS Group Welcomes First Female CEO with Focus on AI and Digital Innovation

DBS Group, Southeast Asia's largest lender, is set to welcome its first female CEO, Tan Su Shan, on March 28, 2025. Tan, 57, currently serving as deputy CEO, will succeed Piyush Gupta, who has led the bank for 15 years 12.

Strategic Vision: AI-Driven Acquisitions and Tech Capabilities

Tan's appointment comes at a crucial time for DBS, as the bank seeks to bolster its technological capabilities and maintain its competitive edge in the region. In her first public statements as incoming CEO, Tan outlined her strategy for the bank's future:

  1. Focus on 'Bolt-On' Acquisitions: Tan emphasized that DBS is primarily interested in smaller, strategic acquisitions rather than large-scale mergers and acquisitions. These "bolt-on" deals will be aimed at enhancing the bank's digital technologies and artificial intelligence (AI) capabilities 1.

  2. Prioritizing High-Return Businesses: The new CEO plans to focus on boosting high-return segments such as wealth management and transaction banking, leveraging DBS's strong presence in Asian financial hubs like Singapore and Hong Kong 2.

  3. Upskilling Workforce: DBS has identified approximately 13,000 staff members for upskilling or reskilling, with a particular emphasis on AI and data-related skills. Around 10,000 employees have already begun this training process 1.

Navigating Challenges in a Volatile Global Economy

Tan acknowledges the significant challenges ahead, including global economic uncertainty and geopolitical tensions. She stated, "We recognize that there will be significant uncertainty in the macroeconomic environment and geopolitical landscape, driven by ongoing military conflicts, the risk of escalating tariffs, and potential shifts in policy" 1.

To address these challenges, Tan revealed that DBS regularly conducts scenario planning and has implemented early warning triggers and action plans 2.

Organizational Changes and Leadership Style

As part of the leadership transition, DBS has created a new Chief Operating Officer role, to be filled by current group audit head Derrick Goh, effective April 1. This position will oversee both bank operations and transformation initiatives 1.

Outgoing CEO Piyush Gupta praised Tan's leadership qualities, highlighting her ability to build and empower teams, identify areas for improvement, and develop people and culture. Gupta also noted Tan's hands-on approach and customer-centric focus as key strengths 2.

DBS's Market Position and Future Outlook

DBS Group continues to maintain a strong presence in key Asian markets, including India, China, Taiwan, and Indonesia, competing with global banking giants such as HSBC and Standard Chartered 1. As Tan takes the helm, she aims to maintain the bank's focus on its existing operational footprint while strategically enhancing its technological capabilities to stay ahead in an increasingly digital banking landscape.

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