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ISON Xperiences Will Bring FICO's AI-Powered Customer Management Technology to Countries Across Africa
Partnership will merge decisioning technology with BPO solutions Global analytics software leader FICO has partnered with iSON Xperiences, the largest business process outsourcing solutions company in Africa, to bring FICO capabilities for customer management to 15 countries on the African continent. The partnership will give businesses greater ability to manage customers across the life cycle, through solutions that integrate FICO's decisioning technology with iSON Xperiences' BPO & CX solutions. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20241008733723/en/ More information: https://community.fico.com/partners/s/partner-listing iSON Xperiences, which serves clients in Africa, North America, the UK, the Middle East and India, will provide African banks, insurers, retailers, telecommunications providers and other firms with FICO-powered solutions that improve customer acquisition, customer management, debt collection and other areas. These solutions will combine data, analytics, machine learning and AI with human expertise to create meaningful, seamless and sustainable customer interactions. "We are committed to helping our clients maximize customer value through data-driven innovation," said Vitul Kwatra, Global CEO at iSON Xperiences. "That involves understanding and predicting customer behaviour and needs, and then turning those insights into automated decisions. We found FICO to be the most advanced company for turning data and insights into results, through AI, decision management software, optimization and other technologies." "iSON Xperiences has an outstanding growth story based on its technical skills and focus on service excellence," said Alexandre Graff, SVP of Global Partners & Alliances at FICO. "We are two global organizations with highly complementary technology suites that are laser-focused on making every customer decision count. Together, we can bring a transformative approach to customer decision management to businesses across the continent." About iSON Xperiences Ranked among the top global Customer Experience Management (CXM) players in Africa, iSON Xperiences provides a flexible enablement platform for businesses that need help scaling up their workforce, daily business operations, debt collection solutions, or expansion into Africa. With a workforce of over 18,000 employees spanning 20 countries, we take pride in serving a vast base of 50 million global customers and skillfully managing over 500 million transactions each month. Our expertise spans Telecoms, BFSI, Energy, Media, Government, Retail, Aviation, and E-commerce, partnering with top brands and startups. Committed to tailored CX solutions, we prioritize innovation, customer delight, and affordability, reshaping global experiences and creating meaningful job opportunities. Learn more: www.isonxperiences.com About FICO FICO (NYSE: FICO) powers decisions that help people and businesses around the world prosper. Founded in 1956, the company is a pioneer in the use of predictive analytics and data science to improve operational decisions. FICO holds more than 200 US and foreign patents on technologies that increase profitability, customer satisfaction and growth for businesses in financial services, insurance, telecommunications, health care, retail and many other industries. Using FICO solutions, businesses in more than 100 countries do everything from protecting 4 billion payment cards from fraud, to improving financial inclusion, to increasing supply chain resiliency. The FICO Score, used by 90% of top US lenders, is the standard measure of consumer credit risk in the US and other countries, improving risk management, credit access and transparency. Learn more at www.fico.com. FICO is a registered trademark of Fair Isaac Corporation in the US and other countries.
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iSON Xperiences Will Bring FICO's AI-Powered Customer Management Technology to Countries Across Africa By Investing.com
Partnership will merge decisioning technology with BPO solutions DUBAI, United Arab Emirates--(BUSINESS WIRE)--Global analytics software leader FICO has partnered with iSON Xperiences, the largest business process outsourcing solutions company in Africa, to bring FICO capabilities for customer management to 15 countries on the African continent. The partnership will give businesses greater ability to manage customers across the life cycle, through solutions that integrate FICO's decisioning technology with iSON Xperiences' BPO & CX solutions. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20241008733723/en/ More information: https://community.fico.com/partners/s/partner-listing iSON Xperiences, which serves clients in Africa, North America, the UK, the Middle East and India, will provide African banks, insurers, retailers, telecommunications providers and other firms with FICO-powered solutions that improve customer acquisition, customer management, debt collection and other areas. These solutions will combine data, analytics, machine learning and AI with human expertise to create meaningful, seamless and sustainable customer interactions. "We are committed to helping our clients maximize customer value through data-driven innovation," said Vitul Kwatra, Global CEO at iSON Xperiences. "That involves understanding and predicting customer behaviour and needs, and then turning those insights into automated decisions. We found FICO to be the most advanced company for turning data and insights into results, through AI, decision management software, optimization and other technologies. iSON Xperiences has an outstanding growth story based on its technical skills and focus on service excellence, said Alexandre Graff, SVP of Global Partners (NYSE:GLP) & Alliances at FICO. We are two global organizations with highly complementary technology suites that are laser-focused on making every customer decision count. Together, we can bring a transformative approach to customer decision management to businesses across the continent. About iSON Xperiences Ranked among the top global Customer Experience Management (CXM) players in Africa, iSON Xperiences provides a flexible enablement platform for businesses that need help scaling up their workforce, daily business operations, debt collection solutions, or expansion into Africa. With a workforce of over 18,000 employees spanning 20 countries, we take pride in serving a vast base of 50 million global customers and skillfully managing over 500 million transactions each month. Our expertise spans Telecoms, BFSI, Energy, Media, Government, Retail, Aviation, and E-commerce, partnering with top brands and startups. Committed to tailored CX solutions, we prioritize innovation, customer delight, and affordability, reshaping global experiences and creating meaningful job opportunities. Learn more: www.isonxperiences.com About FICO FICO (NYSE: FICO) powers decisions that help people and businesses around the world prosper. Founded in 1956, the company is a pioneer in the use of predictive analytics and data science to improve operational decisions. FICO holds more than 200 US and foreign patents on technologies that increase profitability, customer satisfaction and growth for businesses in financial services, insurance, telecommunications, health care, retail and many other industries. Using FICO solutions, businesses in more than 100 countries do everything from protecting 4 billion payment cards from fraud, to improving financial inclusion, to increasing supply chain resiliency. The FICO ® Score, used by 90% of top US lenders, is the standard measure of consumer credit risk in the US and other countries, improving risk management, credit access and transparency. Learn more at www.fico.com.
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FICO and iSON Xperiences join forces to introduce AI-driven customer management solutions across 15 African countries, aiming to revolutionize customer interactions in various industries.
Global analytics software leader FICO has announced a groundbreaking partnership with iSON Xperiences, Africa's largest business process outsourcing solutions company. This collaboration aims to introduce FICO's advanced customer management capabilities to 15 countries across the African continent, marking a significant step in the region's technological advancement 12.
The partnership will integrate FICO's decisioning technology with iSON Xperiences' BPO & CX solutions, providing businesses with enhanced tools to manage customers throughout their lifecycle. This innovative approach will benefit various sectors, including banking, insurance, retail, and telecommunications 1.
The FICO-powered solutions offered through this partnership will leverage cutting-edge technologies to improve several key areas:
These solutions will combine data analytics, machine learning, and artificial intelligence with human expertise to create meaningful, seamless, and sustainable customer interactions 12.
Vitul Kwatra, Global CEO at iSON Xperiences, emphasized their commitment to maximizing customer value through data-driven innovation. He stated, "We found FICO to be the most advanced company for turning data and insights into results, through AI, decision management software, optimization and other technologies" 1.
Alexandre Graff, SVP of Global Partners & Alliances at FICO, highlighted the complementary nature of the partnership, noting, "We are two global organizations with highly complementary technology suites that are laser-focused on making every customer decision count" 2.
iSON Xperiences, with its extensive presence across Africa, North America, the UK, the Middle East, and India, is well-positioned to implement these solutions. The company boasts:
FICO, founded in 1956, brings its extensive experience and technological capabilities to the partnership:
This collaboration between FICO and iSON Xperiences represents a significant step towards digital transformation in Africa's customer management landscape. By combining FICO's advanced analytics and AI capabilities with iSON Xperiences' extensive regional presence and expertise, the partnership aims to deliver innovative, efficient, and personalized customer experiences across various industries in Africa.
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