FICO Partners with iSON Xperiences to Bring AI-Powered Customer Management to Africa

Curated by THEOUTPOST

On Wed, 9 Oct, 8:02 AM UTC

2 Sources

Share

FICO and iSON Xperiences join forces to introduce AI-driven customer management solutions across 15 African countries, aiming to revolutionize customer interactions in various industries.

FICO and iSON Xperiences Forge Strategic Partnership

Global analytics software leader FICO has announced a groundbreaking partnership with iSON Xperiences, Africa's largest business process outsourcing solutions company. This collaboration aims to introduce FICO's advanced customer management capabilities to 15 countries across the African continent, marking a significant step in the region's technological advancement 12.

Revolutionizing Customer Management in Africa

The partnership will integrate FICO's decisioning technology with iSON Xperiences' BPO & CX solutions, providing businesses with enhanced tools to manage customers throughout their lifecycle. This innovative approach will benefit various sectors, including banking, insurance, retail, and telecommunications 1.

AI-Powered Solutions for Improved Customer Interactions

The FICO-powered solutions offered through this partnership will leverage cutting-edge technologies to improve several key areas:

  1. Customer acquisition
  2. Customer management
  3. Debt collection

These solutions will combine data analytics, machine learning, and artificial intelligence with human expertise to create meaningful, seamless, and sustainable customer interactions 12.

Strategic Alignment and Mutual Benefits

Vitul Kwatra, Global CEO at iSON Xperiences, emphasized their commitment to maximizing customer value through data-driven innovation. He stated, "We found FICO to be the most advanced company for turning data and insights into results, through AI, decision management software, optimization and other technologies" 1.

Alexandre Graff, SVP of Global Partners & Alliances at FICO, highlighted the complementary nature of the partnership, noting, "We are two global organizations with highly complementary technology suites that are laser-focused on making every customer decision count" 2.

Expanding Reach and Impact

iSON Xperiences, with its extensive presence across Africa, North America, the UK, the Middle East, and India, is well-positioned to implement these solutions. The company boasts:

  • A workforce of over 18,000 employees
  • Operations in 20 countries
  • A customer base of 50 million globally
  • Management of over 500 million transactions monthly 12

FICO's Technological Prowess

FICO, founded in 1956, brings its extensive experience and technological capabilities to the partnership:

  • Pioneering use of predictive analytics and data science
  • Over 200 US and foreign patents
  • Solutions used in more than 100 countries
  • The FICO® Score, used by 90% of top US lenders 12

This collaboration between FICO and iSON Xperiences represents a significant step towards digital transformation in Africa's customer management landscape. By combining FICO's advanced analytics and AI capabilities with iSON Xperiences' extensive regional presence and expertise, the partnership aims to deliver innovative, efficient, and personalized customer experiences across various industries in Africa.

Continue Reading
International Panel of Experts to Judge 2025 FICO Decisions

International Panel of Experts to Judge 2025 FICO Decisions Awards

FICO announces a distinguished panel of judges for the 2025 FICO Decisions Awards, recognizing excellence in AI, machine learning, and decision management.

Investing.com UK logoMarket Screener logo

2 Sources

Investing.com UK logoMarket Screener logo

2 Sources

AI Revolutionizes Insurance Industry Globally: Adapting to

AI Revolutionizes Insurance Industry Globally: Adapting to New Challenges

Insurance companies worldwide are embracing AI and other advanced technologies to transform their operations, improve efficiency, and adapt to changing market conditions. This shift is driven by economic pressures, climate change, and evolving customer expectations.

Investing.com UK logoMarket Screener logoBenzinga logo

5 Sources

Investing.com UK logoMarket Screener logoBenzinga logo

5 Sources

Global Contact Centers Embrace AI and Automation to Enhance

Global Contact Centers Embrace AI and Automation to Enhance Customer Experience

A new ISG report reveals that enterprises worldwide are increasingly outsourcing contact center functions and adopting advanced technologies like AI and automation to improve customer service while reducing costs.

Investing.com UK logoBenzinga logo

5 Sources

Investing.com UK logoBenzinga logo

5 Sources

U.S. Firms Embrace Cloud and AI to Enhance Customer

U.S. Firms Embrace Cloud and AI to Enhance Customer Experience in Contact Centers

A new report by ISG reveals that U.S. enterprises are increasingly adopting cloud-based solutions and AI technologies to improve customer experience in contact centers, with a shift towards outsourcing and exploration of generative AI.

Investing.com UK logoBenzinga logo

2 Sources

Investing.com UK logoBenzinga logo

2 Sources

ISG Digital Business Summit to Explore AI's Impact on

ISG Digital Business Summit to Explore AI's Impact on Customer Experience

The upcoming ISG Digital Business Summit will focus on how AI is transforming customer experience (CX) and its implications for businesses. The event will feature industry experts discussing the latest trends and strategies in AI-driven CX.

Investing.com UK logoMarket Screener logo

2 Sources

Investing.com UK logoMarket Screener logo

2 Sources

TheOutpost.ai

Your one-stop AI hub

The Outpost is a comprehensive collection of curated artificial intelligence software tools that cater to the needs of small business owners, bloggers, artists, musicians, entrepreneurs, marketers, writers, and researchers.

© 2025 TheOutpost.AI All rights reserved