Firstsource Solutions Expands Operations to Australia and New Zealand
2 Sources
2 Sources
[1]
Firstsource sets up operations in Australia and New Zealand
To be headquartered in Victoria, creating over 400 new local jobs over the next five years (Photo caption: Dr. Sanjiv Goenka, Chairman, RPSG Group and Firstsource, met with Jacinta Allan, Premier of Victoria, Australia at a press meet earlier today.)Firstsource Solutions Limited (NSE: FSL, BSE:532809), a leading global provider of specialist domain-led Business Process Services (BPS) and an RP-Sanjiv Goenka Group company, today announced its operations in Australia and New Zealand. The company will be headquartered in Victoria, Melbourne, creating over 400 new local jobs over the next five years.Today, Firstsource's Chairman Dr. Sanjiv Goenka, COO, Sohit Brahmawar, and ANZ Country Head Gagan Vohra metVictorian Premier Jacinta Allan in Delhi to discuss the mutual support for establishing Firstsource's headquarters in Melbourne and helping grow the state's digital capabilities, bringing new proprietary technology and driving more research, innovation, and growth in the state's digital ecosystem. Firstsource plans to partner with Victorian education institutions to set up an innovation lab focused on AI, engineering, robotics, and digital experimentation.Dr. Sanjiv Goenka, Chairman of RPSG Group and Firstsource, shared, "Expanding our operations into Australia marks a significant milestone in Firstsource's global growth strategy. We see this as an important opportunity to leverage not just the immense opportunities the country presents, but also the outstanding support provided by the government in ease of doing business and building a stronger local economy. We are delighted by the support and partnership provided by the Victorian Government toward setting up our operations and look forward to contributing meaningfully to the growth and success of both our business and the local economy."Jacinta Allan, Premier of Victoria, commented, "Securing Firstsource's Australia and New Zealand headquarters will create hundreds of jobs and boost our thriving digital innovation ecosystem. Melbourne is Australia's leading tech city - it's no surprise that global leaders are continuing to invest in Victoria."Tim Pallas, Victorian Minister for Economic Growth, shared, "Our world-leading education institutions, tech talent pool and innovation ecosystem are attracting more investors to expand into our state and create high value jobs for Victorians."Firstsource has recently demonstrated industry-leading growth for multiple quarters with ambitious plans to grow its presence across important geographies and capabilities, optimizing its outcome-led deep domain specialist expertise, cutting-edge tech, data, and analytics capabilities to leverage opportunities and build differentiation. India is a major two-way trading partner for Victoria totaling $3.6 billion in 2023-24. Over the last five years, software and IT services have accounted for 66 percent of Indian foreign direct investment, highlighting the critical role digital technology plays in the economic relationship.For more information, please visit: https://www.firstsource.com/press-release/firstsource-sets-up-operations-in-australia-and-new-zealand/ About FirstsourceFirstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.
[2]
Firstsource Solutions expands operations into Australia and New Zealand
Today, Firstsource's Chairman Dr. Sanjiv Goenka, COO, Sohit Brahmawar, and ANZ Country Head Gagan Vohra met Victorian Premier Jacinta Allan in Delhi to discuss the mutual support for establishing Firstsource's headquarters in Melbourne and helping grow the state's digital capabilities, bringing new proprietary technology and driving more research, innovation, and growth in the state's digital ecosystem. Firstsource plans to partner with Victorian education institutions to set up an innovation lab focused on AI, engineering, robotics, and digital experimentation.
Share
Share
Copy Link
Firstsource Solutions, a global provider of business process management services, announces its expansion into Australia and New Zealand markets, aiming to enhance customer experience and digital transformation services in the region.
Firstsource Solutions Enters Australia and New Zealand Markets
Firstsource Solutions, a leading global provider of business process management (BPM) services, has announced its expansion into the Australia and New Zealand markets. This strategic move marks a significant step in the company's global growth strategy and aims to bring its innovative customer experience and digital transformation solutions to businesses in the region
1
.Strategic Expansion and Market Opportunities
The expansion into Australia and New Zealand is part of Firstsource's broader strategy to tap into new markets and leverage its expertise in customer experience management. The company sees significant potential in these markets, particularly in sectors such as banking, financial services, insurance, and healthcare
2
.Leadership and Local Presence
To spearhead its operations in the region, Firstsource has appointed Renee Knee as the Vice President and Country Head for Australia and New Zealand. Knee brings over two decades of experience in the BPM industry, which will be crucial in establishing and growing Firstsource's presence in these new markets
1
.Service Offerings and Focus Areas
Firstsource plans to offer a range of services tailored to the Australian and New Zealand markets, including:
- Customer experience management
- Digital transformation solutions
- Healthcare revenue cycle management
- Mortgage processing services
The company's focus will be on delivering innovative, technology-driven solutions that help businesses enhance their operational efficiency and customer engagement
2
.Related Stories
Impact on Local Economy and Job Market
With this expansion, Firstsource is expected to create new job opportunities in Australia and New Zealand. The company's investment in local talent and infrastructure is likely to contribute positively to the region's economy and foster growth in the BPM sector
1
.Global Footprint and Future Prospects
This expansion adds to Firstsource's already impressive global presence, which includes operations in India, the Philippines, the UK, and the US. The move into Australia and New Zealand is expected to strengthen the company's position as a global leader in business process management and customer experience solutions
2
.As Firstsource establishes its presence in these new markets, it will be interesting to observe how the company adapts its services to meet the unique needs of Australian and New Zealand businesses, and how this expansion impacts the local BPM industry landscape.
References
Summarized by
Navi
[1]
[2]
Related Stories
Firstsource Acquires Ascensos: A Strategic Move in Customer Experience Management
23 Sept 2024
Firstsource Solutions Partners with Microsoft to Boost AI and Digital Transformation
16 Sept 2024
Firstsource Unveils Agentic AI Studio: Revolutionizing Workplace Automation with Specialized AI Agents
06 Mar 2025•Technology
Weekly Highlights
Weekly Highlights
Explore today's top stories
Your Daily Dose of Curated AI News
Don’t drown in AI news. We cut through the noise - filtering, ranking and summarizing the most important AI news, breakthroughs and research daily. Spend less time searching for the latest in AI and get straight to action.
