Generative AI Reshaping Workplace and Application Development in UK and US

GenAI Becoming Part of Workplace Transformation in U.K. By Investing.com

Organizations are preparing for GenAI as part of broader plans to improve productivity, sustainability and employee experience, ISG Provider Lens™ report says LONDON--(BUSINESS WIRE)--Organizations in the U.K. are preparing for greater adoption of generative AI within the next 12 to 18 months as part of their overall workplace transformation programs, according to a new research report published today by Information Services Group (ISG) (Nasdaq: NASDAQ:III), a leading global technology research and advisory firm. The 2024 ISG Provider Lens™ Future of Work " Services report for the U.K. says enterprises and public sector organizations are turning to service providers for help identifying GenAI use cases, conducting pilot deployments, developing large language models, and creating governance frameworks in preparation for broader GenAI adoption in the future. GenAI is part of an ongoing trend of workplace transformation in the U.K. spurred by the COVID-19 pandemic and the rise of hybrid work, which has become increasingly common in the U.K. More than half of new job listings in the U.K. allow employees to work remotely for one or more days each week, the report notes, as companies respond to workers seeking flexibility. Global economic challenges and geopolitical uncertainty in Europe, talent shortages and recent labor unrest, marked by widespread strikes for better pay and working conditions, are additional factors that underscore the need for investment in workplace technologies, the report says. The future of work is constantly evolving to assimilate new business models and meet dynamic customer demands, said Iain Fisher, director, ISG Provider Lens Research. U.K. organizations are turning to technology providers to support their workplace transformations as they seek increased productivity, sustainability and improved employee experience across all digital workplace services. Leading providers of experience management (XM) services now offer a more comprehensive management layer to oversee and evaluate interconnected systems, the report notes. By focusing on XM, organizations not only promote a happier and more productive workforce but also identify friction points and challenges in digital transformation initiatives that inhibit the adoption of workplace technology, the report says. The driving force behind most workplace transformations is potential cost savings, the report notes, but forward-looking organizations also realize they can create value by streamlining complex processes and tasks to improve sustainability and employee experience. Experience parity is becoming a significant differentiator in the market, said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. Workplaces must deliver seamless EX regardless of location or customer interaction, with ubiquitous access to devices, applications, data, workflow, documents and processes. Collaboration and communication are critical, the report says, with enterprises turning to unified communications and collaboration (UCC) platforms such as Microsoft (NASDAQ:MSFT) Teams, along with technologies such as AR, VR and XR, to improve information sharing and workflows. However, the report notes that enterprises often face challenges when integrating pre-pandemic infrastructure with newer, post-pandemic capabilities. The report also explores other issues and trends impacting the future of work in the U.K., including the emergence of Experience-Level Agreements (XLA) in negotiations with service providers. XLAs are supplementing, and in some cases even replacing, traditional service-level agreements (SLA). For more insights into the technology trends impacting the U.K. workplace, see the ISG Provider Lens™ Focal Points briefing, available here. The 2024 ISG Provider Lens™ Future of Work - Services report for the U.K. evaluates the capabilities of 43 providers across six quadrants: Workplace Strategy and Enablement Services, Collaboration and Next-gen Experience Services, Managed End-user Technology Services " Large Accounts, Managed End-user Technology Services " Local Specialists, Continuous Productivity Services (including Next-gen Service Desk) and Smart and Sustainable Workplace Services. The report names Accenture (NYSE:ACN), Capgemini, DXC Technology (NYSE:DXC), HCLTech, Infosys (NS:INFY), TCS and Wipro (NYSE:WIT) as Leaders in five quadrants each. Unisys (NYSE:UIS) is named a Leader in four quadrants, and Computacenter (LON:CCC) and Fujitsu are named Leaders in three quadrants each. Atos is named a Leader in two quadrants, and Capita, CGI, Deloitte, Getronics, Kyndryl, PwC, and Sopra Steria are Leaders in one quadrant each. In addition, Atos is named as a Rising Star " a company with a promising portfolio and high future potential, by ISG's definition " in two quadrants. Kyndryl, Microland and SCC are all named Rising Stars in one quadrant each. In the area of customer experience, HCLTech is named the global ISG CX Star Performer for 2024 among workplace providers. HCLTech earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry. Customized versions of the report are available from SCC and Unisys. The 2024 ISG Provider Lens™ Future of Work - Services report for the U.K. is available to subscribers or for one-time purchase on this webpage. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world's top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including AI, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries"a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit www.isg-one.com.

GenAI Raises U.S. Companies' Hopes for Future of Work - Information Servs Gr (NASDAQ:III)

Enterprises see emerging GenAI use cases improving employee experience, a major focus after pandemic-era changes, ISG Provider Lens™ report says Enterprises in the U.S. are cautiously optimistic about workplace management amid macroeconomic uncertainty and the growing potential of generative AI (GenAI), according to a new research report published today by Information Services Group (ISG) III, a leading global technology research and advisory firm. The 2024 ISG Provider Lens™ Future of Work Services report for the U.S. finds that workplaces stabilized in 2023 following the COVID-19 pandemic but are still affected by the changes it brought about. Most organizations have embraced hybrid work, and many are adopting new technologies and modes of operation to remain competitive and keep employees satisfied. "Policies about where employees can work have profoundly affected how workplace leaders choose technologies and management approaches," said Dee Anthony, Americas lead, Future of Work, for ISG. "U.S. firms are taking advantage of promising advances that could improve operational efficiency and individual productivity." After strict return-to-office policies imposed by major technology companies in late 2023 inspired some U.S. enterprises to follow suit, those moves backfired in many industries, leading to loss of talent, the report says. Changing regulations also made it easier for dissatisfied workers to leave. Now, less than half of large U.S. companies force employees to be in the office five days a week. AI has influenced all aspects of digital workplace technology that affect employee experience, which remains a key priority for enterprise IT, ISG says. Every provider of unified communications and collaboration (UCC) technology has incorporated GenAI into its products or services, and AI has become a key component of everyday individual productivity and connection with co-workers. Among other things, GenAI can make service desk agents more efficient and reduce the cost of workplace support. While U.S. companies are leading adopters of most technologies and optimistic about GenAI, uncertainty about future regulations on data privacy and other issues has slowed the broad adoption of GenAI somewhat, ISG says. A growing number of U.S. enterprises are seeking bundled provider contracts that combine workplace services, such as device management and field support, with large-scale digital or business transformation, the report says. These contracts are growing in both number and value, indicating that workplace services are no longer horizontal IT offerings but increasingly focused on industry verticals. "As U.S. companies change how they work, the role of decision-makers in this area is expanding," said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. "Choices around workplace technology and service providers are critical to enterprise strategy." The report also explores other workplace trends affecting U.S. companies, including the varied expectations of different generations of workers and the growing importance of sustainable digital workplace technologies. For more insights into workplace challenges faced by U.S. enterprises, including deciding which employees should work remotely and how to outsource workplace management services, plus ISG's advice on how to resolve these issues, see the ISG Provider Lens™ Focal Points briefing here. The 2024 ISG Provider Lens™ Future of Work Services report for the U.S. evaluates the capabilities of 52 providers across six quadrants: Workplace Strategy and Enablement Services, Collaboration and Next-gen Experience Services, Managed End-user Technology Services -- Large Accounts, Managed End-user Technology Services -- Local Specialists, Continuous Productivity Services (including Next-gen Service Desk) and Smart and Sustainable Workplace Services. The report names HCLTech, Infosys, TCS, Unisys and Wipro as Leaders in five quadrants each. It names DXC Technology, Kyndryl and NTT DATA as Leaders in four quadrants each. Cognizant is named as a Leader in three quadrants. Accenture, CompuCom, Stefanini and Tech Mahindra are named as Leaders in two quadrants each. Bell Techlogix, Deloitte, Hexaware, LTI Mindtree, Pomeroy and Zensar Technologies are named as Leaders in one quadrant each. In addition, Tech Mahindra is named as a Rising Star -- a company with a "promising portfolio" and "high future potential" by ISG's definition -- in two quadrants. Cognizant, Hexaware, Kyndryl and Lenovo are named as Rising Stars in one quadrant each. In the area of customer experience, HCLTech is named the global ISG CX Star Performer for 2024 among workplace providers. HCLTech earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry. Customized versions of the report are available from Bell Techlogix, Lenovo, Stefanini and Unisys. The 2024 ISG Provider Lens™ Future of Work Services report for the U.S. is available to subscribers or for one-time purchase on this webpage. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Information Services Group) III is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world's top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including AI, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries -- a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit www.isg-one.com. View source version on businesswire.com: https://www.businesswire.com/news/home/20241018638151/en/ Market News and Data brought to you by Benzinga APIs

GenAI Drives Application Development Innovation, Market Growth in Europe By Investing.com

ISG Provider Lens™ report says European enterprises are turning to new technologies for tailored, scalable, compliant ADM solutions LONDON--(BUSINESS WIRE)--Generative AI (GenAI) advancements, changing client requirements, and the need for legacy modernization and regulatory compliance have transformed the European next-generation ADM market over the past 18 months, according to a new research report published today by Information Services Group (ISG) (Nasdaq: NASDAQ:III), a leading global technology research and advisory firm. The 2024 ISG Provider Lens™ Next-Generation ADM Services report for Europe finds GenAI has been revolutionizing the application development landscape by automating complex tasks such as code generation, bug detection and performance optimization, significantly reducing development cycles and improving accuracy. These advances help meet the growing demand for flexible, tailored and scalable ADM solutions that comply with stringent European regulations such as GDPR. The continuing trend towards GenAI adoption is driving persistent innovation in development processes, said Dr. Matthias Paletta, ISG research director and technology modernization solution lead. The use of GenAI is key to future differentiation and leadership in ADM. The adoption of GenAI requires substantial initial investments in infrastructure and training, and challenges enterprises to ensure data privacy and ethical use of AI. Furthermore, integrating such advanced tools with existing legacy systems without disrupting ongoing operations remains a significant hurdle, and educated personnel with key GenAI skills remain sparse and expensive. GenAI is expected to drive innovation by enabling the creation of advanced predictive models and enhancing AI-driven application capabilities. This technological advancement will foster greater efficiency and innovation, though its exact impact on the next-generation ADM landscape is impossible to predict. GenAI can transform legacy code into modern, more efficient, methods with little or no human intervention, said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. Organizations are using GenAI to help automate the transformation of outdated systems. Clients seeking to improve time to market and operational efficiency have widely adopted Agile and DevOps approaches for their ability to enable faster release cycles, enhanced quality and better alignment between development and business goals, the report says. The larger providers of technology resources are dominating the next-gen ADM space, with global reach and local expertise. Smaller ADM providers have more limited geographical reach, financial resources and technology partnerships, but can be more agile and competitive by focusing on niche markets and offering specialized services and personalized client engagements. For further insights into the trends and challenges impacting the next-generation ADM market in Europe, including skills shortages, evolving client requirements, security concerns and cost management pressures, see the ISG Provider Lens™ Focal Points briefing here. The 2024 ISG Provider Lens™ Next-Generation ADM Services report for Europe evaluates the capabilities of 38 providers across four quadrants: Agile Application Development Outsourcing, Application Managed Services, Application Quality Assurance, and AI-enabled Application Development and Maintenance (AI-ADM). The report names Accenture (NYSE:ACN), Capgemini, Cognizant (NASDAQ:CTSH), HCLTech, IBM (NYSE:IBM) and Infosys (NS:INFY) as Leaders in all four quadrants. DXC Technology (NYSE:DXC) and Wipro (NYSE:WIT) are leaders in three quadrants each, and Deloitte and TCS are Leaders in one quadrant each. In addition, T-Systems is named a Rising Star " which ISG defines as a company with a promising portfolio and high future potential" in two quadrants. Deloitte and DXC Technologies are named Rising Stars in one quadrant each. In the area of customer experience, Persistent Systems is named the global ISG CX Star Performer for 2024 among next-generation ADM service providers. Persistent Systems earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry. A customized version of the report is available from Capgemini. The 2024 ISG Provider Lens™ Next-Generation ADM Services report for Europe is available to subscribers or for one-time purchase on this webpage. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world's top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including AI, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries"a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit www.isg-one.com.

GenAI Drives Application Development Innovation, Market Growth in Europe

ISG Provider Lens™ report says European enterprises are turning to new technologies for tailored, scalable, compliant ADM solutions Generative AI (GenAI) advancements, changing client requirements, and the need for legacy modernization and regulatory compliance have transformed the European next-generation ADM market over the past 18 months, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm. The 2024 ISG Provider Lens™ Next-Generation ADM Services report for Europe finds GenAI has been revolutionizing the application development landscape by automating complex tasks such as code generation, bug detection and performance optimization, significantly reducing development cycles and improving accuracy. These advances help meet the growing demand for flexible, tailored and scalable ADM solutions that comply with stringent European regulations such as GDPR. "The continuing trend towards GenAI adoption is driving persistent innovation in development processes," said Dr. Matthias Paletta, ISG research director and technology modernization solution lead. "The use of GenAI is key to future differentiation and leadership in ADM." The adoption of GenAI requires substantial initial investments in infrastructure and training, and challenges enterprises to ensure data privacy and ethical use of AI. Furthermore, integrating such advanced tools with existing legacy systems without disrupting ongoing operations remains a significant hurdle, and educated personnel with key GenAI skills remain sparse and expensive. GenAI is expected to drive innovation by enabling the creation of advanced predictive models and enhancing AI-driven application capabilities. This technological advancement will foster greater efficiency and innovation, though its exact impact on the next-generation ADM landscape is impossible to predict. "GenAI can transform legacy code into modern, more efficient, methods with little or no human intervention," said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. "Organizations are using GenAI to help automate the transformation of outdated systems." Clients seeking to improve time to market and operational efficiency have widely adopted Agile and DevOps approaches for their ability to enable faster release cycles, enhanced quality and better alignment between development and business goals, the report says. The larger providers of technology resources are dominating the next-gen ADM space, with global reach and local expertise. Smaller ADM providers have more limited geographical reach, financial resources and technology partnerships, but can be more agile and competitive by focusing on niche markets and offering specialized services and personalized client engagements. For further insights into the trends and challenges impacting the next-generation ADM market in Europe, including skills shortages, evolving client requirements, security concerns and cost management pressures, see the ISG Provider Lens™ Focal Points briefing here. The 2024 ISG Provider Lens™ Next-Generation ADM Services report for Europe evaluates the capabilities of 38 providers across four quadrants: Agile Application Development Outsourcing, Application Managed Services, Application Quality Assurance, and AI-enabled Application Development and Maintenance (AI-ADM). The report names Accenture, Capgemini, Cognizant, HCLTech, IBM and Infosys as Leaders in all four quadrants. DXC Technology and Wipro are leaders in three quadrants each, and Deloitte and TCS are Leaders in one quadrant each. In addition, T-Systems is named a Rising Star -- which ISG defines as a company with a "promising portfolio" and "high future potential" -- in two quadrants. Deloitte and DXC Technologies are named Rising Stars in one quadrant each. In the area of customer experience, Persistent Systems is named the global ISG CX Star Performer for 2024 among next-generation ADM service providers. Persistent Systems earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry. A customized version of the report is available from Capgemini. The 2024 ISG Provider Lens™ Next-Generation ADM Services report for Europe is available to subscribers or for one-time purchase on this webpage. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world's top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including AI, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries -- a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit www.isg-one.com.

U.S. Firms Embrace AI, Cloud for Application Development By Investing.com

Companies adopt AI for efficiency and quality, study GenAI's potential for automation and testing, ISG Provider Lens™ report says STAMFORD, Conn.--(BUSINESS WIRE)--Growing AI and cloud adoption have shaped U.S. enterprises' application development and management (ADM) strategies over the past year, according to a new research report published today by Information Services Group (ISG) (Nasdaq: NASDAQ:III), a leading global technology research and advisory firm. The 2024 ISG Provider Lens™ Next-Gen ADM Services report for the U.S. finds that companies continue to focus on cost optimization, which has helped to drive up the use of AI throughout application lifecycles and inspire early implementations of generative AI (GenAI). AI-driven ADM services are transforming the operations of U.S. enterprise IT departments, said Shafqat Azim, ISG partner and Americas lead, Digital Transformation. Service providers have enabled clients to modernize ADM through AI, with major operational benefits. AI tools are automating ADM tasks, improving software quality and reducing downtime, the report says. Benefits can include higher efficiency, increased developer productivity and reduced time to market, along with proactive maintenance. Quality assurance is a high priority for many U.S. enterprises, and GenAI has strong potential in this area. By automating test creation and scenario simulation, it can speed up testing and uncover issues that manual inspections might miss. While U.S. companies are exploring this potential, they also want to apply quality assurance to GenAI to ensure it will operate correctly and ethically, ISG says. A growing number of U.S. enterprises seek provider engagements that cover both applications and underlying IT infrastructure, such as servers, networks and cloud services, the report says. These deals ensure applications are optimized for performance, scalability and security, while also reducing costs and streamlining vendor management. Companies are also increasingly shifting development to major public cloud platforms to create more scalable, resilient and flexible applications, ISG says. Orchestration tools like Kubernetes, along with microservices architectures, containerization and DevOps practices, have helped make this migration possible. As market trends and customer needs change, cloud-native development lets enterprises quickly respond, said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. Greater agility is a key reason companies move application development to the cloud. The growing integration of site reliability engineering (SRE) with AI for IT operations (AIOps) practices has led to a significant shift in ADM operations, the report says. This approach uses machine learning and advanced analytics to sift through huge volumes of operational data, giving companies comprehensive insights into system performance. With it, SRE teams can pre-emptively discover and resolve potential issues and ensure uninterrupted service delivery. The report also explores other ADM trends in the U.S., including providers' increasing ability to address industry-specific requirements and the rise of Agile and DevOps practices in continuous testing services. For more insights into enterprise ADM challenges in the U.S., including the complexity of applying AI to specific use cases and the difficulty of determining GenAI's potential ROI, plus ISG's advice for addressing them, see the ISG Provider Lens™ Focal Points briefing here. The 2024 ISG Provider Lens™ Next-Gen ADM Services report for the U.S. evaluates the capabilities of 51 providers across six quadrants: Agile Application Development Outsourcing, Agile Application Development Projects, Application Managed Services, Application Quality Assurance, Continuous Testing Specialists and AI-enabled Application Development and Maintenance (AI-ADM). The report names Accenture (NYSE:ACN), Capgemini, Cognizant (NASDAQ:CTSH), Deloitte, HCLTech, IBM (NYSE:IBM), Infosys (NS:INFY) and TCS as Leaders in four quadrants each. It names LTIMindtree (NS:LTIM), Tech Mahindra and Wipro (NYSE:WIT) as Leaders in three quadrants each. Apexon, Hexaware and UST are named as Leaders in two quadrants each. Birlasoft, Cigniti, Coforge, DXC Technology (NYSE:DXC), Eviden (Atos Group), HTC Global Services, Infinite Computer Systems, Persistent Systems and Qualitest are named as Leaders in one quadrant each. In addition, Quinnox is named as a Rising Star " a company with a promising portfolio and high future potential by ISG's definition " in three quadrants. Hitachi (OTC:HTHIY) Digital Services is named as a Rising Star in two quadrants. Mphasis and TestingXperts are named as Rising Stars in one quadrant each. In the area of customer experience, Persistent Systems is named the global ISG CX Star Performer for 2024 among next-gen ADM service providers. Persistent Systems earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry. Customized versions of the report are available from Apexon, Capgemini, Persistent Systems, Qualitest and QA Consultants. The 2024 ISG Provider Lens™ Next-Gen ADM Services report for the U.S. is available to subscribers or for one-time purchase on this webpage. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world's top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including AI, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries"a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit www.isg-one.com.

U.S. Firms Embrace AI, Cloud for Application Development - Information Servs Gr (NASDAQ:III)

Companies adopt AI for efficiency and quality, study GenAI's potential for automation and testing, ISG Provider Lens™ report says Growing AI and cloud adoption have shaped U.S. enterprises' application development and management (ADM) strategies over the past year, according to a new research report published today by Information Services Group (ISG) III, a leading global technology research and advisory firm. The 2024 ISG Provider Lens™ Next-Gen ADM Services report for the U.S. finds that companies continue to focus on cost optimization, which has helped to drive up the use of AI throughout application lifecycles and inspire early implementations of generative AI (GenAI). "AI-driven ADM services are transforming the operations of U.S. enterprise IT departments," said Shafqat Azim, ISG partner and Americas lead, Digital Transformation. "Service providers have enabled clients to modernize ADM through AI, with major operational benefits." AI tools are automating ADM tasks, improving software quality and reducing downtime, the report says. Benefits can include higher efficiency, increased developer productivity and reduced time to market, along with proactive maintenance. Quality assurance is a high priority for many U.S. enterprises, and GenAI has strong potential in this area. By automating test creation and scenario simulation, it can speed up testing and uncover issues that manual inspections might miss. While U.S. companies are exploring this potential, they also want to apply quality assurance to GenAI to ensure it will operate correctly and ethically, ISG says. A growing number of U.S. enterprises seek provider engagements that cover both applications and underlying IT infrastructure, such as servers, networks and cloud services, the report says. These deals ensure applications are optimized for performance, scalability and security, while also reducing costs and streamlining vendor management. Companies are also increasingly shifting development to major public cloud platforms to create more scalable, resilient and flexible applications, ISG says. Orchestration tools like Kubernetes, along with microservices architectures, containerization and DevOps practices, have helped make this migration possible. "As market trends and customer needs change, cloud-native development lets enterprises quickly respond," said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. "Greater agility is a key reason companies move application development to the cloud." The growing integration of site reliability engineering (SRE) with AI for IT operations (AIOps) practices has led to a significant shift in ADM operations, the report says. This approach uses machine learning and advanced analytics to sift through huge volumes of operational data, giving companies comprehensive insights into system performance. With it, SRE teams can pre-emptively discover and resolve potential issues and ensure uninterrupted service delivery. The report also explores other ADM trends in the U.S., including providers' increasing ability to address industry-specific requirements and the rise of Agile and DevOps practices in continuous testing services. For more insights into enterprise ADM challenges in the U.S., including the complexity of applying AI to specific use cases and the difficulty of determining GenAI's potential ROI, plus ISG's advice for addressing them, see the ISG Provider Lens™ Focal Points briefing here. The 2024 ISG Provider Lens™ Next-Gen ADM Services report for the U.S. evaluates the capabilities of 51 providers across six quadrants: Agile Application Development Outsourcing, Agile Application Development Projects, Application Managed Services, Application Quality Assurance, Continuous Testing Specialists and AI-enabled Application Development and Maintenance (AI-ADM). The report names Accenture, Capgemini, Cognizant, Deloitte, HCLTech, IBM, Infosys and TCS as Leaders in four quadrants each. It names LTIMindtree, Tech Mahindra and Wipro as Leaders in three quadrants each. Apexon, Hexaware and UST are named as Leaders in two quadrants each. Birlasoft, Cigniti, Coforge, DXC Technology, Eviden (Atos Group), HTC Global Services, Infinite Computer Systems, Persistent Systems and Qualitest are named as Leaders in one quadrant each. In addition, Quinnox is named as a Rising Star -- a company with a "promising portfolio" and "high future potential" by ISG's definition -- in three quadrants. Hitachi Digital Services is named as a Rising Star in two quadrants. Mphasis and TestingXperts are named as Rising Stars in one quadrant each. In the area of customer experience, Persistent Systems is named the global ISG CX Star Performer for 2024 among next-gen ADM service providers. Persistent Systems earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry. Customized versions of the report are available from Apexon, Capgemini, Persistent Systems, Qualitest and QA Consultants. The 2024 ISG Provider Lens™ Next-Gen ADM Services report for the U.S. is available to subscribers or for one-time purchase on this webpage. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Information Services Group) III is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world's top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including AI, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries -- a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit www.isg-one.com. 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