GPT-5 Launch Sparks User Backlash: OpenAI Faces Criticism Over Model Changes

Reviewed byNidhi Govil

11 Sources

OpenAI's release of GPT-5 has led to widespread disappointment among ChatGPT users, with many lamenting the loss of older models and criticizing the new AI's performance.

GPT-5 Launch and User Backlash

OpenAI's release of GPT-5, its latest AI model, has sparked significant controversy and user dissatisfaction. Promising "PhD-level intelligence" and improved performance, the launch was met with unexpected backlash from dedicated ChatGPT users 12. Many users expressed disappointment with the new model, citing issues ranging from perceived lack of personality to disrupted workflows.

Source: Mashable

Source: Mashable

Loss of Older Models

A major point of contention is OpenAI's decision to retire older models, including the popular GPT-4o, without prior warning 2. This move has left many users feeling frustrated and abandoned, with some describing the loss as "mentally devastating" 1. The sudden removal of multiple models that users had integrated into their daily routines has led to widespread criticism on platforms like Reddit and OpenAI's community forums 13.

User Complaints and Criticisms

Users have reported several issues with GPT-5:

  1. Lack of "warmth" and personality compared to older models 25
  2. Shorter, insufficient replies and perceived decrease in creativity 4
  3. More restrictive usage limits for Plus users 4
  4. Inability to choose between different models 35

Some users have gone as far as canceling their paid subscriptions in protest 23. The backlash highlights the deep attachments some users had formed with the AI, using it not just as a tool but as an emotional support system 25.

Source: Futurism

Source: Futurism

OpenAI's Response

In response to the overwhelming negative feedback, OpenAI CEO Sam Altman has announced plans to allow Plus users to continue using GPT-4o 3. The company is also working on doubling the rate limits for ChatGPT Plus users and improving the user interface to facilitate easier model switching 3.

Broader Implications

This incident raises important questions about the nature of AI development and user expectations:

  1. The emotional connections users form with AI models 25
  2. The balance between innovation and maintaining user workflows 14
  3. The importance of clear communication and gradual transitions in AI updates 3

Industry Impact

The backlash could potentially impact OpenAI's market position, especially given the fierce competition from other AI companies like Anthropic, xAI, and Google 35. Some industry observers suggest that this incident might have "popped the ChatGPT bubble," potentially eroding trust in OpenAI's future claims 3.

Source: Gizmodo

Source: Gizmodo

Looking Forward

As OpenAI navigates this challenging situation, the company's response and ability to address user concerns will be crucial. The incident serves as a reminder of the complex relationship between AI developers, their products, and the users who come to rely on them 45. It also highlights the need for AI companies to carefully manage user expectations and transitions between model versions.

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