Infosys partners with Anthropic to build AI agents as automation reshapes IT services industry

As AI jitters rattle IT stocks, Infosys partners with Anthropic to build 'enterprise-grade' AI agents

Indian IT giant Infosys said on Tuesday it has partnered with Anthropic to develop enterprise-grade AI agents, as automation driven by large language models reshapes the global IT services industry. Under the partnership, Infosys plans to integrate Anthropic's Claude models into its Topaz AI platform to build so-called "agentic" systems. The companies claim these agents will be able to autonomously handle complex enterprise workflows across industries such as banking, telecoms, and manufacturing. The tie-up was announced at India's AI Impact Summit in New Delhi this week, which will see top executives from AI companies and Big Tech alike in attendance. The deal comes amid fears that AI tools, especially those built by major AI labs like Anthropic and OpenAI, will disrupt India's heavily-staffed, $280 billion IT services industry, raising questions about the future of labor-intensive outsourcing business models. Earlier this month, shares of Indian IT companies went into freefall after Anthropic launched a suite of enterprise AI tools that claimed to automate tasks across legal, sales, marketing and research roles. The partnership would give Infosys, one of the world's largest IT services businesses, access to Anthropic's Claude models and developer tools for building AI agents tailored for large enterprises. Infosys said it would use Anthropic's Claude Code to help write, test and debug code, and said it is already deploying the tool internally to build expertise that will be applied to client work. Infosys also detailed how AI is contributing to its business: AI-related services generated revenue of ₹25 billion (around $275 million), or 5.5% of the company's total revenue of ₹454.8 billion (about $5 billion) in the December quarter. Rival Tata Consultancy Services previously said its AI services generate about $1.8 billion annually, or around 6% of revenue. For Anthropic, the partnership offers a route into heavily regulated enterprise sectors where deploying AI systems at scale requires industry expertise and governance capabilities. "There's a big gap between an AI model that works in a demo and one that works in a regulated industry," said Anthropic co-founder and CEO Dario Amodei. Infosys' experience in sectors such as financial services, telecoms, and manufacturing helps bridge that gap, he said. Anthropic this week also opened its first India office in Bengaluru, as it seeks to expand further into the country, which has grown into the company's second-largest market. Anthropic said India now accounts for about 6% of global Claude usage, second only to the U.S., and much of that activity is concentrated in programming. Infosys did not disclose the timeline for deploying Claude-powered AI agents or the financial terms of the deal. The partnership is similar to other moves by Indian IT services firms. HCLTech and OpenAI last year partnered up to help enterprises deploy AI tools at scale.

Infosys bows to its master, signs deal with Anthropic

After a selloff fueled by fears AI could upend the outsourcing model Indian IT professionals worried about 72-hour workweeks might soon face the opposite concern, as Bengaluru-based outsourcing giant Infosys has partnered with Anthropic to bring agentic AI to telecommunications companies and other regulated industries. Anthropic and Infosys announced their collaboration plans on Tuesday, describing agentic AI as a core focus of their partnership. According to Infosys CEO Salil Parekh, the pair wants to combine their respective domain expertise to give businesses around the world a shot at actually getting some returns on their AI investments. "Our collaboration with Anthropic marks a strategic leap toward advancing enterprise AI, enabling organizations to unlock value and become more intelligent, resilient, and responsible," Parekh said in a canned statement. The deal will primarily involve integrating Anthropic's various Claude models and Claude Code with Infosys' Topaz AI-powered business automation platform. According to Anthropic CEO Dario Amodei, Infosys engineers are already using Claude Code for some work, and the partnership between the pair will enable the outsourcing giant to extend its footprint into regulated industries. "There's a big gap between an AI model that works in a demo and one that works in a regulated industry -- and if you want to close that gap, you need domain expertise," Amodei said. "Infosys has exactly that kind of expertise." Just add Claude, we suppose. The particular domains that Anthropic and Infosys intend to enter via their partnership, and the tasks they intend their new AI agents to perform, hint that a headcount bloodbath is on the horizon. In the telecommunications space, the pair wants to use AI agents to modernize network operations, manage customers across their lifecycle with a provider, and "improve service delivery," whatever that might mean. In the financial services space, Anthropic and Infosys want AI to detect and assess risk, take care of compliance reports, and "deliver more personalized customer interactions," including through tailoring financial advice to a client's full account history and current market conditions. The pair also wants Claude AI to help Infosys customers in the manufacturing and engineering spaces to speed up product design and simulation, and handle more code in software development. They also want AI to take on an increased enterprise operations role by automating routine work, "like document summarization, status reporting, and review cycles." Sounds like shorthand for letting AI do a lot of what humans used to. News that Infosys is leaning further into AI won't come as a surprise to El Reg readers - we reported last month that India's four largest outsourcing firms, including Infosys, had effectively slammed the brakes on hiring, even as they talked up productivity gains from increased use of AI in their operations. Infosys, which does business in 59 countries around the world, has been leaning into AI just like its competitors, slashing roles across the company while simultaneously opening up more roles for AI experts to further their application of the technology. Infosys shares have plunged to their lowest level in years recently as investors have soured on IT consultancy firms in the face of competition from AI firms like Anthropic. That said, the announcement did bump shares up more than 4 percent on Tuesday, so perhaps a little bubble-blowing magic can reverse the tide. ®

Anthropic, Infosys Team Up to Build Custom AI Agents for Firms

Anthropic PBC has partnered Indian technology firm Infosys Ltd. to develop advanced artificial intelligence solutions for companies across sectors including telecommunications and financial services. The partners will develop custom AI agents tailored for specific industries and business functions, Infosys said in a statement Bloomberg Terminalto exchanges. Anthropic will combine its Claude models, including Claude Code, with Infosys' Topaz AI products to help companies automate complex work flows and speed up software delivery. Infosys shares gained 4.8% on Tuesday, the most in two weeks, while the benchmark NSE Nifty index rose 0.3%. The partnership underscores the intensifying race among global AI developers to secure enterprise customers as companies demand industry-specific automation tools. Earlier, Anthropic said it is embedding its marquee AI coding agent within prominent Indian firms including flag carrier Air India and outsourcing giant Cognizant Technology Solutions Corp. India kicked off one of the world's largest artificial intelligence summits this week as Prime Minister Narendra Modi seeks to make the country an AI hub amid intense competition to develop frontier models. Read more on AI The Infosys collaboration will start with telecommunications with a dedicated Anthropic center for building AI agents for industry-specific operations. The partnership will then expand to other industries, including financial services, manufacturing and software development. "From modernizing financial services with intelligent risk management and compliance, to enabling engineering businesses to lead with AI-driven design and manufacturing, the goal is to leverage the joint expertise of Infosys and Anthropic to accelerate AI value realization for global enterprises," Infosys Chief Executive Officer Salil Parekh said.

Anthropic and Infosys to partner on agentic AI

Claude and Topaz platforms will be integrated to create AI agents for enterprise customers. Indian conglomerate Infosys will team up with AI giant Anthropic to pool their collective resources for agentic AI enterprise solutions in telecoms, financial services, software development and manufacturing. The integration of Anthropic's Claude platform with Infosys's own AI offering, Topaz, will help customers to automate complex workflows while adhering to high standards of governance and transparency, the company said today (17 February). In a statement on the partnership, Infosys also said that its goal is to help clients build custom AI agents that can work persistently across long, complex processes rather than one-off interactions, while helping organisations to modernise legacy systems by combining Topaz and Claude. Salil Parekh, the CEO of Infosys, said: "AI is not just transforming business - it is redefining the way industries operate and innovate. Our collaboration with Anthropic marks a strategic leap toward advancing enterprise AI, enabling organizations to unlock value and become more intelligent, resilient, and responsible." India is this week hosting a major AI summit as it attempts to show the world that it can compete with the US and China in the constantly evolving global AI race. World leaders, tech moguls, AI founders and investors will attend the New Delhi conference. Anthropic CEO and co-founder Dario Amodei said of the new partnership: "There's a big gap between an AI model that works in a demo and one that works in a regulated industry - and if you want to close that gap, you need domain expertise. "Infosys has exactly that kind of expertise across important industries: telecom, financial services and manufacturing. Their developers are already using Claude Code to accelerate their work and to create AI agents for industries that demand precision, compliance and deep domain knowledge." This week, Anthropic also announced partnerships with Air India and Cognizant around internal deployment of Claude. Infosys, based in Bengaluru, has operated for more than 40 years and employs more than 300,000 people working with clients in around 60 countries. Anthropic was recently valued at around $380bn after a Series G funding round. Don't miss out on the knowledge you need to succeed. Sign up for the Daily Brief, Silicon Republic's digest of need-to-know sci-tech news.

Anthropic, Infosys to Join Hands to Build Agentic AI Tools for Enterprises

Infosys said a core focus of the partnership will be AI agents Anthropic and Infosys announced a partnership at the sidelines of India's inaugural AI Impact Summit. Both companies stated that the collaboration will focus on jointly developing artificial intelligence (AI)-powered enterprise solutions. The two entities will also focus on developing agentic tools and AI agents to transform enterprises' legacy systems into modern AI-first frameworks. Notably, the announcement comes just a day after Anthropic inaugurated its first Indian office in Bengaluru. Anthropic and Infosys to Collaborate Over Enterprise AI agents In separate newsroom posts, both Anthropic and Infosys announced the new partnership. This is the AI startup's one of the first partnerships in the country. As part of the deal, the two entities will develop and deliver enterprise AI solutions across telecommunications, financial services, manufacturing, and software development. The initial focus will be on the telecommunications space, and a dedicated Anthropic Centre of Excellence will be built to deploy AI agents tailored to industry-specific operations. The collaboration will further expand across industries, including financial services, manufacturing, and software development. "There's a big gap between an AI model that works in a demo and one that works in a regulated industry -- and if you want to close that gap, you need domain expertise. Infosys has exactly that kind of expertise across important industries: telecom, financial services, and manufacturing. Their developers are already using Claude Code to accelerate their work and to create AI agents for industries that demand precision, compliance, and deep domain knowledge," said Dario Amodei, CEO and co-founder of Anthropic. Additionally, the collaboration will also integrate Anthropic's Claude AI models and Claude Code with Infosys Topaz, an AI-powered platform building solutions for enterprises. The partnership also focuses on AI agents, that will be powered by tools such as Claude Agent SDK. These agentic tools will help organisations modernise legacy systems, the companies said. "From modernising financial services with intelligent risk management and compliance, to enabling engineering businesses to lead with AI-driven design and manufacturing, the goal is to leverage the joint expertise of Infosys and Anthropic to accelerate AI value realization for global enterprises," said Salil Parekh, Chief Executive Officer, Infosys.

Infosys shares rise 3% on collaboration with Anthropic. Here's what Salil Parekh said

Infosys shares rose on Tuesday after the IT major announced a strategic partnership with AI firm Anthropic to build enterprise-ready AI solutions. The collaboration will integrate Claude models with Infosys Topaz to automate workflows, boost software development and scale AI adoption across sectors, lifting investor sentiment and the stock price. Shares of information technology (IT) major Infosys rallied as much as 3% to their day's high of Rs 1,407 on the BSE on Tuesday after it announced a strategic collaboration with Anthropic, an AI safety and research company. The partnership aims to develop and deliver advanced enterprise AI solutions to companies across telecommunications, financial services, manufacturing, and software development. The collaboration will initially focus on the telecommunications sector, where a dedicated Anthropic Center of Excellence will be set up to develop and deploy AI agents tailored to industry-specific use cases. Over time, the partnership will expand to other sectors, including financial services, manufacturing and software development. Also read: Texmaco Rail shares jump 10% after bagging two orders worth over Rs 240 crore At the core of the alliance is the integration of Anthropic's Claude models, including Claude Code, with Infosys Topaz AI offerings. The combined capabilities aim to help enterprises automate complex workflows, speed up software development cycles and adopt AI solutions with the governance, oversight and transparency required by regulated industries. "Together, Infosys and Anthropic aim to help clients reimagine the enterprise operating model by combining deep industry expertise, frontier AI, and engineering scale into one unified approach," Infosys said in a statement on February 17. A core focus will be agentic AI - systems that go beyond answering questions to independently handling multi-step tasks like processing claims, generating and testing code, or managing compliance reviews. Using tools like the Claude Agent SDK, Infosys and Anthropic will help clients build AI agents that can work persistently across long, complex processes rather than one-off interactions, it said. The collaboration will also help organizations modernize legacy systems, combining Infosys Topaz and Claude to accelerate migration and reduce the cost of updating ageing infrastructure. Also read: Cochin Shipyard shares rally 6% after emerging L1 bidder for Rs 5,000 crore Navy contract Salil Parekh, Chief Executive Officer, Infosys, said, "Our collaboration with Anthropic marks a strategic leap toward advancing enterprise AI, enabling organisations to unlock value and become more intelligent, resilient, and responsible. From modernising financial services with intelligent risk management and compliance, to enabling engineering businesses to lead with AI-driven design and manufacturing, the goal is to leverage the joint expertise of Infosys and Anthropic to accelerate AI value realisation for global enterprises." At about 9:45 AM, Infosys shares were trading at Rs 1,399, higher by 2.4% from the last close on the BSE. (Disclaimer: Recommendations, suggestions, views and opinions given by the experts are their own. These do not represent the views of The Economic Times)

Infosys partners with Anthropic to deliver enterprise AI solutions - The Economic Times

Infosys on Tuesday announced a collaboration with Anthropic, an AI safety and research company, to develop and deliver advanced enterprise artificial intelligence (AI) solutions for companies across telecommunications, financial services, manufacturing, and software development.Infosys on Tuesday announced a collaboration with Anthropic, an AI safety and research company, to develop and deliver advanced enterprise artificial intelligence (AI) solutions for companies across telecommunications, financial services, manufacturing, and software development. In an official filing to the stock exchange on Tuesday, Infosys stated that the collaboration will begin in the telecommunications sector with a dedicated Anthropic Center of Excellence to build and deploy AI agents tailored to industry-specific operations. The partnership will later expand across industries, including financial services, manufacturing, and software development. At the core of the collaboration is the integration of Anthropic's Claude models, including Claude Code, with Infosys Topaz AI offerings. This integration aims to help enterprises automate complex workflows, accelerate software delivery, and adopt AI solutions with governance and transparency, especially in regulated industries. The company also stated that this collaboration reflects a shared commitment by both companies to ensure AI delivers real transformational value beyond efficiency gains. Infosys and Anthropic aim to help clients reimagine their enterprise operating models by combining industry expertise, advanced AI technology, and engineering scale into a unified approach. A key focus area of the collaboration will be agentic AI systems. These systems go beyond answering questions and can independently handle multi-step tasks such as processing claims, generating and testing code, and managing compliance reviews. Using tools such as the Claude Agent SDK, Infosys and Anthropic will help organizations build AI agents capable of handling long and complex processes efficiently. The partnership will also support organizations in modernizing legacy systems by combining Infosys Topaz and Claude to accelerate migration and reduce infrastructure upgrade costs. The collaboration will deliver industry-specific AI applications across multiple sectors. In telecommunications, AI agents will help carriers modernize network operations, streamline customer lifecycle management, and improve service delivery. In financial services, AI agents will help firms detect and assess risks faster, automate compliance reporting, and provide more personalized customer interactions based on client history and market conditions. In manufacturing and engineering, Claude will help accelerate product design and simulation, enabling engineers to test more product iterations and reduce research and development timelines. In software development, teams will use Claude Code to write, test, and debug code, helping developers move faster from design to production. Infosys is already deploying Claude Code within its Exponential Engineering organization to build internal expertise and best practices, which will support future client engagements. Dario Amodei, CEO and cofounder, Anthropic, said, "There's a big gap between an AI model that works in a demo and one that works in a regulated industry - and if you want to close that gap, you need domain expertise. Infosys has exactly that kind of expertise across important industries: telecom, financial services, and manufacturing." Salil Parekh, CEO, Infosys, said, "Our collaboration with Anthropic marks a strategic leap toward advancing enterprise AI, enabling organizations to unlock value and become more intelligent, resilient, and responsible. From modernizing financial services with intelligent risk management and compliance, to enabling engineering businesses to lead with AI-driven design and manufacturing, the goal is to leverage the joint expertise of Infosys and Anthropic to accelerate AI value realization for global enterprises."

Infosys and Anthropic Partner to Deliver Agentic AI Solutions for Regulated Industries

Infosys and Anthropic partner to deliver advanced agentic AI, driving automation and transformation across complex, highly regulated global industries. Infosys and AI giant Anthropic have joined hands to build and deploy enterprise-grade AI solutions across financial services, manufacturing, telecom and software development. Towards this end, the two companies have set up a dedicated Anthropic centre of excellence in the country. The centre of excellence will build and deploy AI agents tailored to industry-specific operations, with a clear focus on regulated verticals. As part of the agreement, Infosys will combine Claude models, including Claude Code, with its own Topaz platform to support enterprise-level AI deployments. The collaboration kicked off with the centre of excellence for telecom, which will serve as a foundation for a broader expansion into financial services, manufacturing and software development in the future. The effort is to automate complex workflows and accelerate software delivery, says a company press release. This synergy is designed to build sophisticated agentic AI solutions that empower enterprises across these diverse industries to modernize their operations and drive tangible value. With At its core, the collaboration integrates Claude models with Topaz AI offerings to help adopt AI with the governance and transparency that regulated industries require. The collaboration reflects a shared commitment to ensuring AI drives real transformational value, not just efficiency gains. Together, Infosys and Anthropic aim to help clients reimagine the enterprise operating model by combining deep industry expertise, frontier AI, and engineering scale into one unified approach, the release said. A core focus will be agentic AI - systems that go beyond answering questions to independently handling multi-step tasks like processing claims, generating and testing code, or managing compliance reviews. Using tools like the Claude Agent SDK, Infosys and Anthropic will help clients build AI agents that can work persistently across long, complex processes rather than one-off interactions. The collaboration will also help organizations modernize legacy systems, combining Infosys Topaz and Claude to accelerate migration and reduce the cost of updating aging infrastructure. Building on their joint agentic AI capabilities, Infosys and Anthropic are developing custom AI agents designed to transform telecommunications and financial services. In the telecom sector, these agents will work to modernize network operations and streamline customer lifecycle management, bringing high-level automation to a complex, regulated landscape. Meanwhile, in financial services, the focus shifts to speed and precision; AI agents will empower firms to detect risks faster, automate rigorous compliance reporting, and provide deeply personalized financial advice by analyzing a client's full market context and history. The collaboration further extends into manufacturing and software development to significantly compress production timelines. In manufacturing, Claude will accelerate product design and simulations, allowing engineers to run more iterations during the R&D phase. Simultaneously, software development teams will utilize Claude Code to write, test, and debug applications with unprecedented speed. Infosys is already leading by example, deploying Claude Code within its own Exponential Engineering organization to build the internal expertise necessary to guide clients through these advanced digital migrations. Dario Amodei, Chief Executive Officer and Co-Founder of Anthropic, noted that a significant gap exists between AI models that perform well in demonstrations and those capable of operating within highly regulated industries. This gap requires deep domain expertise that Infosys brings to the table across critical sectors. He said the creation of a centre of excellence was a step forward for Infosys developers who already use Claude Code to accelerate internal workflows and develop specialised AI agents. Salil Parekh, Chief Executive Officer of Infosys, said AI is fundamentally redefining how industries operate and innovate rather than just transforming business functions. He described the collaboration with Anthropic as a strategic leap in advancing enterprise AI, designed to help organizations become more intelligent, resilient, and responsible. By leveraging the combined expertise of both companies, Parekh said Infosys aims to accelerate AI value realisation globally -- ranging from modernising financial services through intelligent risk management to empowering engineering firms with AI-driven design and manufacturing.

Infosys, Anthropic Partner on AI for Telecom, Finance, Manufacturing -- Update

Infosys has agreed to work with Anthropic to develop and deliver artificial-intelligence services to businesses in complex, regulated industries. The Indian information technology services provider said Tuesday that the collaboration will start in telecommunications and expand to financial services, manufacturing and software development. Anthropic's Claude models will be integrated into Infosys's AI offerings to help businesses automate complex workflows and accelerate software delivery, Infosys said. The companies will develop custom AI agents tailored to specific industries and business functions to independently handle multi-step tasks such as processing claims, generating and testing code, and managing compliance reviews, Infosys said. Anthropic Chief Executive Dario Amodei said industry expertise is critical for an AI models to operate in regulated sectors. "Infosys has exactly that kind of expertise across important industries," Amodei said. Infosys shares recently rose 2.8% in India, outperforming peers. The rebound follows recent selloffs driven by concerns about AI-related industry disruption. The stock had fallen 17% this month through Monday. "Our collaboration with Anthropic marks a strategic leap toward advancing enterprise AI," Infosys Chief Executive Salil Parekh said. Write to Kosaku Narioka at [email protected]