LivePerson Announces Board Refreshment and Cooperation Agreement with Vector Capital

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LivePerson, a digital customer conversation leader, nominates new board members and enters a cooperation agreement with its largest shareholder, Vector Capital, aiming to enhance strategic objectives and shareholder value.

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LivePerson Announces Board Refreshment and Cooperation Agreement

LivePerson, Inc. (NASDAQ: LPSN), a leading provider of digital customer conversation tools, has entered into a cooperation agreement with Vector Capital Management, L.P., its largest shareholder owning approximately 12% of the company's outstanding common stock

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. This move comes as part of LivePerson's ongoing efforts to refresh its board of directors and address recent operational and financial challenges.

New Board Nominations and Appointments

As part of the agreement, LivePerson plans to nominate Dan Fletcher, the Chief Financial Officer of Planful, a Vector Capital portfolio company, for election to the board at the upcoming 2024 Annual Meeting of Stockholders

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. Following the Annual Meeting, the board will appoint an additional director in collaboration with Vector Capital

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. These additions aim to bring valuable operational expertise and industry experience to support LivePerson's business objectives and value creation goals.

Strategic Objectives and Shareholder Value

Jill Layfield, Chair of the Board at LivePerson, emphasized the company's commitment to enhancing long-term value for shareholders through the addition of new directors with relevant skills and expertise

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. Alex Slusky, Managing Director and Chief Investment Officer of Vector Capital, expressed confidence in LivePerson's corporate governance and management, highlighting the shared objective of supporting the company's turnaround and delivering enhanced value for all shareholders

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Recent Financial Performance and Challenges

LivePerson has been facing operational and financial challenges, as evidenced by its Q2 2024 earnings report. While the company exceeded expectations with revenue of $79.9 million and adjusted EBITDA of $8.2 million, it also reported year-over-year declines in B2B hosted services revenue (17%) and core recurring revenue (18%)

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. These figures underscore the need for strategic changes and operational improvements.

Cost Reduction Initiatives and Capital Raising Plans

In response to its financial challenges, LivePerson has implemented several cost-reduction measures, including the divestiture of Wild Health, which is expected to result in savings of $3 to $5 million in expenses

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. The company is also planning to raise new capital to reduce debt and strengthen its balance sheet. Despite an anticipated sequential revenue decline, LivePerson ended the quarter with $146 million in cash and expects improvements in new annual recurring revenue

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Market Position and Investor Insights

LivePerson's market capitalization currently stands at $105.04 million, reflecting its position in the digital customer conversation tools market

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. The company's revenue for the last twelve months as of Q2 2024 was $361.82 million, with a concerning revenue growth rate of -20.86% over the same period

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. Analysts anticipate a continued sales decline in the current year, highlighting the urgency of the company's turnaround efforts.

Cooperation Agreement Details

The cooperation agreement between LivePerson and Vector Capital includes standard standstill provisions, a mutual non-disparagement agreement, and a voting commitment from Vector

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. These terms are designed to ensure a collaborative approach to addressing the company's challenges and pursuing growth opportunities.

As LivePerson moves forward with its board refreshment and strategic initiatives, the company aims to leverage its Conversational Cloud platform, which is used by major brands to manage digital customer interactions, and capitalize on its recognition for innovative AI solutions

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. The success of these efforts will be crucial in determining LivePerson's ability to navigate current market challenges and position itself for future growth in the competitive digital customer engagement landscape.

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