LivePerson Recognized as Leader in G2's Summer 2024 Grid Reports for Digital Customer Conversations
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G2 names LivePerson a Leader across multiple Summer 2024 Grid ® reports for digital customer conversations By Investing.com
Based on buyer reviews, LivePerson earns top accolades for bot platform, conversational marketing, and live chat capabilities , /PRNewswire/ -- LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, has been named a Leader in G2's Summer 2024 Grid reports for Bot Platforms, Conversational Marketing, and Live Chat. These recognitions are based on user responses to reviews and questions on G2, the world's largest and most trusted software marketplace. G2 Grids represent the voice of real customers, and are meant to help technology buyers select the best products for their businesses and learn from peers with similar experiences. Products in the Leader quadrant are rated highest by G2 users and achieve high scores for market presence. LivePerson also achieved best-in-class rankings in G2's implementation and usability indices across AI and digital customer conversation categories, including accolades for: "At LivePerson, we work closely with our clients to help them realize the true value of AI when it comes to connecting brands and their customers: using it to power digital conversations," said , CEO of LivePerson. "We're honored to be named a Leader in several of this season's G2 Grid reports, an achievement made even more meaningful because it's based on our customers' direct feedback." "Rankings on G2 reports are based on data provided to us by real software buyers," said , Chief Product Officer at G2. "Potential buyers know they can trust these insights when researching and selecting software because they're rooted in vetted, verified, and authentic reviews." In G2 reports, "bot platforms" are defined as tools used to build and deploy AI agents and chatbots, "conversational marketing" is defined as engaging potential customers with personalized, one-on-one conversations en route to specific product recommendations or offers, and "live chat" is defined as messaging with website visitors in real time via chat windows. To learn more about LivePerson's solutions for digital customer conversations, visit www.liveperson.com. About LivePerson LivePerson (NASDAQ: LPSN) is the enterprise leader in digital customer conversations. The world's leading brands " including HSBC (LON:HSBA), Chipotle (NYSE:CMG), and Virgin Media " use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and AI-powered solutions to accelerate contact center transformation, supercharge agent productivity, and deliver more personalized customer experiences. Fast Company named us the #1 Most Innovative AI Company in the world. To talk with us or our AI, please visit liveperson.com. About G2 G2 is the world's largest and most trusted software marketplace. More than 90 million people annually " including employees at all Fortune 500 companies " use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation and grow their business " including Salesforce (NYSE:CRM), HubSpot (NYSE:HUBS), Zoom (NASDAQ:ZM), and Adobe (NASDAQ:ADBE). To learn more about where you go for software, visit www.g2.com and follow us on LinkedIn.
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G2 names LivePerson a Leader across multiple Summer 2024 Grid® reports for digital customer conversations
Based on buyer reviews, LivePerson earns top accolades for bot platform, conversational marketing, and live chat capabilities NEW YORK, July 17, 2024 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, has been named a Leader in G2's Summer 2024 Grid reports for Bot Platforms, Conversational Marketing, and Live Chat. These recognitions are based on user responses to reviews and questions on G2, the world's largest and most trusted software marketplace. G2 Grids represent the voice of real customers, and are meant to help technology buyers select the best products for their businesses and learn from peers with similar experiences. Products in the Leader quadrant are rated highest by G2 users and achieve high scores for market presence. LivePerson also achieved best-in-class rankings in G2's implementation and usability indices across AI and digital customer conversation categories, including accolades for: "At LivePerson, we work closely with our clients to help them realize the true value of AI when it comes to connecting brands and their customers: using it to power digital conversations," said John Sabino, CEO of LivePerson. "We're honored to be named a Leader in several of this season's G2 Grid reports, an achievement made even more meaningful because it's based on our customers' direct feedback." "Rankings on G2 reports are based on data provided to us by real software buyers," said Sara Rossio, Chief Product Officer at G2. "Potential buyers know they can trust these insights when researching and selecting software because they're rooted in vetted, verified, and authentic reviews." In G2 reports, "bot platforms" are defined as tools used to build and deploy AI agents and chatbots, "conversational marketing" is defined as engaging potential customers with personalized, one-on-one conversations en route to specific product recommendations or offers, and "live chat" is defined as messaging with website visitors in real time via chat windows. To learn more about LivePerson's solutions for digital customer conversations, visit www.liveperson.com. About LivePerson LivePerson (NASDAQ: LPSN) is the enterprise leader in digital customer conversations. The world's leading brands -- including HSBC, Chipotle, and Virgin Media -- use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and AI-powered solutions to accelerate contact center transformation, supercharge agent productivity, and deliver more personalized customer experiences. Fast Company named us the #1 Most Innovative AI Company in the world. To talk with us or our AI, please visit liveperson.com. About G2 G2 is the world's largest and most trusted software marketplace. More than 90 million people annually -- including employees at all Fortune 500 companies -- use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation and grow their business -- including Salesforce, HubSpot, Zoom, and Adobe. To learn more about where you go for software, visit www.g2.com and follow us on LinkedIn.
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LivePerson, a global leader in Conversational AI, has been named a Leader in multiple categories in G2's Summer 2024 Grid® reports. The company's innovative solutions for digital customer conversations have earned high marks from users across various industries.
LivePerson's Leadership in Digital Customer Conversations
LivePerson, a renowned provider of Conversational AI solutions, has achieved a significant milestone in the industry. The company has been recognized as a Leader across multiple categories in G2's Summer 2024 Grid® reports for digital customer conversations
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. This recognition underscores LivePerson's commitment to delivering exceptional customer engagement solutions and its strong position in the market.G2's Grid Reports and LivePerson's Performance
G2, a trusted peer-to-peer business solutions review platform, produces quarterly Grid reports that offer real-time insights based on user reviews and data aggregated from online sources. LivePerson's leadership status in these reports is particularly noteworthy as it reflects the positive experiences and satisfaction of actual users of their products
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.The company has been named a Leader in several categories, including:
- Chatbots
- Conversational Marketing
- AI Sales Assistant
- Enterprise Conversational AI Platforms
- Conversational Customer Engagement
This diverse range of leadership positions demonstrates LivePerson's versatility and effectiveness across various aspects of digital customer interactions.
User Satisfaction and Market Presence
LivePerson's leadership status in G2's reports is determined by two key factors: high customer satisfaction scores and substantial market presence. The company has consistently received positive feedback from its users, with many highlighting the platform's ease of use, robust features, and ability to enhance customer engagement
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.Impact on Customer Experience
LivePerson's AI-powered conversations have shown remarkable results in improving customer experiences. According to the company, their solutions have helped businesses achieve:
- Up to 70% reduction in labor costs
- 4x higher conversion rates compared to traditional digital experiences
- 2x higher customer satisfaction scores
These statistics highlight the tangible benefits that businesses can gain by implementing LivePerson's Conversational AI solutions
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LivePerson's Innovative Approach
The company's success can be attributed to its innovative approach to digital customer conversations. LivePerson's platform leverages advanced AI and natural language processing technologies to enable businesses to engage with customers through popular messaging channels. This approach allows for more natural, convenient, and effective interactions between brands and their customers
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.Industry Recognition and Future Outlook
LivePerson's recognition in G2's Summer 2024 Grid reports adds to a growing list of accolades the company has received. This consistent acknowledgment from both users and industry experts positions LivePerson as a key player in shaping the future of customer engagement technologies. As businesses continue to prioritize digital transformation and seek more efficient ways to connect with customers, LivePerson's leadership in this space suggests a promising outlook for the company's continued growth and innovation in the field of Conversational AI
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