LTIMindtree Invests $6 Million in Voicing.AI to Revolutionize Customer Engagement with Agentic AI

LTIMindtree Announces Partnership and Strategic Investment in Voicing.AI, An Agentic AI solution for customer engagement processes

LTIMindtree USA Inc., a wholly owned subsidiary of LTIMindtree [NSE: LTIM, BSE: 540005], a global technology consulting and digital solutions company, announced a partnership, including a strategic investment in Voicing.AI, a next-generation start-up. This partnership aligns with LTIMindtree's strategy, AI in everything, Everything for AI and AI for Everyone. Voicing.AI's proprietary technology brings human-like voice capability across more than 20 languages with conversational, contextual, and emotional intelligence, in what is typically referred to as 'agentic AI'. LTIMindtree aims to reshape the future of Business Processes by leveraging AI-led platforms. This will enable their clients to optimize costs, reduce risk, enhance user experience, address revenue leakages, and enhance upsell opportunities. LTIMindtree will help clients integrate Voicing.AI with their custom tools, knowledge bases - both structured or unstructured, CRM systems, and leading call management platforms and systems. This Agentic AI technology is fully compliant with SOC2, HIPAA, and multi-layered data security protocols. You can view the demo video here. "Our investment with Voicing.AI aims to redefine how businesses interact with their customers through intelligent automation and AI," said Debashis Chatterjee, CEO and Managing Director, LTIMindtree. "This partnership and investment not only underscore our commitment to innovation but also ensures that LTIMindtree is an early mover in capitalizing on the disruption expected across platform operations." "Voicing.AI is fundamentally disrupting the massive customer engagement market by powering new revenue growth, personalizing customer connections, and fostering a human dialogue between a business and its customers. LTIMindtree presented us with a deeply focused comprehensive vision for this Responsible AI transformation and we are excited to partner with them," said Abhi Kumar, Co-Founder - Voicing.AI. "We look forward to working with LTIMindtree's global clients to fulfill the growing demand as more enterprises look to automate their platform operations." About LTIMindtree: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by 84,000+ talented and entrepreneurial professionals across more than 30 countries, LTIMindtree -- a Larsen & Toubro Group company -- solves the most complex business challenges and delivers transformation at scale. For more information, please visit https://www.ltimindtree.com/. About Voicing.AI: Voicing.AI provides codeless infrastructure for enterprises to build and scale human-like AI voice agents to maximize productivity & business outcomes, with top-tier trust and safety protocols for a Responsible AI. Voicing AI helps enterprises progress with every customer interaction: Sales & Marketing, supercharge your conversion rate by up to 8x by instantly calling inbound leads as soon as they engage with you; Customer Success: enhance your customer care experience by instantly reaching out to customers the moment they request assistance; Listen to Users: improve your feedback collection by instantly reaching out to your users at any interaction. For more information, please visit https://www.voicing.ai/.

LTIMindtree to acquire Voicing. AI startup for $6 million

The investment will be made within seven days of the agreement and LTIMindtree USA Inc., would be entitled to acquire convertible instruments (which could convert to minority common stock) in Voicing. AI, subject to conditions as per definitive agreement, the IT company informed the stock exchanges.LTIMindtree, through its US arm, has agreed to make a $6 million investment in US-headquartered eight-month old startup Voicing. AI to provide "Agentic AI" solution for customer engagement process. "LTIMindtree USA Inc., a wholly owned subsidiary of the Company has signed a definitive agreement on December 3, 2024 with Voicing. AI, Inc. ('Voicing. AI'), an autonomous platform operations solution, to invest upto $6 million into convertible instruments to be issued by Voicing. AI," the IT company informed the stock exchanges. The investment will be made within seven days of the agreement and LTIMindtree USA Inc., would be entitled to acquire convertible instruments (which could convert to minority common stock) in Voicing. AI, subject to conditions as per definitive agreement, it added. Founded in April this year, Voicing. AI is an autonomous platform operations solution that specialises in voice AI autonomous agents with presence in the US. "Our investment with Voicing. AI aims to redefine how businesses interact with their customers through intelligent automation and AI," said Debashis Chatterjee, CEO and managing director of LTIMindtree. The sixth-largest Indian IT firm says it will help clients integrate Voicing. Al with their custom tools, structured and unstructured knowledge bases, CRM systems, and leading call management platforms and systems. "Voicing. AI is fundamentally disrupting the massive customer engagement market by powering new revenue growth, personalising customer connections and fostering a human dialogue between a business and its customers," said Abhi Kumar, co-founder of Voicing. AI. In a recent interaction with ET, Chatterjee had said that the technology landscape has been changing very dramatically, especially with the AI coming into the foray and LTIMindtree is focusing on building its platform operations business. "We have been investing in that for the last two years. But our advantage now is, as we get into platforms, we can do AI-first approach. We can cannibalise others' revenues, because we have nothing to lose. So, you will probably hear some of these announcements hopefully in the next 2-3 weeks. We are also very aggressively focusing on areas where we can truly disrupt things which we have never done before," Chatterjee said. He added that clients of software service providers like LTIMindtree are not going to spend a lot of money thinking about large deals but are trying to do smaller size deals. Further, the competition for traditional IT companies is beyond tier-I and tier-II firms expanding to the global capability centres (GCCs), which insources technology services for its clients.