OpenAI's Business User Base Soars to 3 Million, Unveils New Workplace AI Tools

OpenAI tops 3 million paying business users, launches new features for workplace

Sam Altman, co-founder and CEO of OpenAI, speaks during the New York Times annual DealBook Summit at Jazz at Lincoln Center in New York City on Dec. 4, 2024. OpenAI on Wednesday announced that it now has 3 million paying business users, up from the 2 million it reported in February. The San Francisco-based startup rocketed into the mainstream in late 2022 with its consumer-facing artificial intelligence chatbot ChatGPT, and began launching workplace-specific versions of the product the following year. The 3 million users include ChatGPT Enterprise, ChatGPT Team and ChatGPT Edu customers, OpenAI said. "There's this really tight interconnect between the growth of ChatGPT as a consumer tool and its adoption in the enterprise and in businesses," OpenAI's chief operating officer Brad Lightcap told CNBC in an interview. The company supported 400 million weekly active users as of February. OpenAI expects revenue of $12.7 billion this year, a source confirmed to CNBC. In September of last year, the company expected to see an annual loss of $5 billion on $3.7 billion in revenue, according to a person close to the company who asked not to be named because the financials are confidential. Lightcap said OpenAI is seeing its business tools adopted across industries, including highly regulated sectors like financial services and health care. Companies including Lowe's, Morgan Stanley and Uber are users, OpenAI said. The company also announced new updates to its business offerings on Wednesday. ChatGPT Team and ChatGPT Enterprise users can now access "connectors," which will allow workers to pull data from third-party tools like Google Drive, Dropbox, SharePoint, Box and OneDrive without leaving ChatGPT. Additional deep research connectors are available in beta.

OpenAI hits 3M business users and launches workplace tools to take on Microsoft

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More OpenAI announced Wednesday that its business user base has surged 50% since February, reaching 3 million paying enterprise customers as the artificial intelligence company unveiled an expansive suite of new workplace tools designed to compete directly with Microsoft's enterprise AI offerings. The milestone, revealed alongside the launch of several new business-focused features, underscores OpenAI's aggressive push into corporate markets where reliable, secure AI tools can command premium prices. The company introduced new "connectors" that integrate ChatGPT with popular business applications, a meeting transcription feature called Record Mode, and enhanced versions of its Deep Research and Codex coding tools. "ChatGPT is helping transform businesses by helping employees work with more productivity, efficiency, and more strategically," an OpenAI spokesperson told VentureBeat. "Over the last few months, we've continued evolving ChatGPT into an increasingly impactful platform for work with business products like connectors, record mode with ChatGPT, Codex, image generation, deep research, and more." The rapid enterprise adoption comes as OpenAI faces intensifying competition from tech giants like Microsoft and Google, which offer deep workplace integrations through existing enterprise relationships. Yet the company appears to be winning customers by positioning itself as the premier destination for cutting-edge AI capabilities. "Customers often choose ChatGPT for direct access to SOTA (state-of-the-art) models and tools, combined with enterprise-grade security and commitments on never training on business data," the spokesperson said, emphasizing OpenAI's competitive advantage as an "AI-native" company focused solely on advancing artificial intelligence rather than integrating it into legacy systems. The newly announced connectors represent OpenAI's most direct challenge yet to Microsoft's workplace AI strategy. The integrations allow workers to access company data stored in Dropbox, Box, SharePoint, OneDrive, and Google Drive directly through ChatGPT, eliminating the need to switch between applications. The connectors also extend to OpenAI's Deep Research feature, an AI agent that conducts multi-step research tasks by gathering and synthesizing information from both external sources and internal company data. Deep Research connectors now work with HubSpot, Linear, and various Microsoft and Google tools, enabling the creation of comprehensive research reports that combine web data with proprietary business insights. "Every organization holds vast knowledge, but it's often trapped in silos," OpenAI explained in its announcement. The company's goal is to "evolve ChatGPT into a platform that unlocks your organization's entire knowledge base -- enabling each employee to continuously leverage this knowledge." Record Mode, available to Team users, automatically transcribes and summarizes meetings while generating actionable items and integrating with internal documents. The feature represents OpenAI's entry into a market dominated by services like Otter.ai and Microsoft's own transcription tools. Perhaps most significantly, OpenAI expanded access to its Codex software engineering agent, powered by the new codex-1 model based on the company's upcoming o3 reasoning system. Codex can write code, fix bugs, and propose pull requests while working in isolated cloud environments, offering enterprises a powerful tool for accelerating software development. Despite the growth, OpenAI continues to face questions about data security and privacy -- critical concerns for enterprise customers handling sensitive business information. When asked about companies' hesitations to input confidential data into ChatGPT, particularly given recent AI security incidents across the industry, the OpenAI spokesperson directed attention to the company's security policies without providing specific details. "Security is critical at OpenAI-more details here," the spokesperson said, referring to the company's published security documentation. The response highlights ongoing challenges for AI companies seeking enterprise adoption. Many organizations remain cautious about cloud-based AI services, particularly after high-profile data breaches and concerns about how AI models are trained and where sensitive information might be stored. OpenAI has attempted to address these concerns by implementing enterprise-grade security measures and promising never to train its models on business customer data. However, the company's rapid growth and the complex technical nature of large language models continue to generate skepticism among some IT decision-makers. OpenAI's enterprise push occurs amid a broader transformation in how businesses adopt artificial intelligence. Recent industry analysis suggests that AI adoption is accelerating faster than any previous technology in history, with companies moving beyond experimental pilots to production deployments. "Certainly, what you are seeing with enterprises and AI is that the people making the early bets and learning very quickly are doing much better than the people who are waiting to see how it's all going to shake out," OpenAI CEO Sam Altman said recently at the Snowflake Summit in San Francisco, advising enterprise leaders to "just do it" when it comes to AI adoption. This represents a notable shift in Altman's messaging. A year ago, he advised companies to experiment cautiously with AI rather than deploy it in critical business processes. Now, he argues that AI capabilities have matured sufficiently for production use in most enterprise contexts. The competitive landscape has also intensified significantly. While OpenAI dominates public attention and developer mindshare, the company faces mounting pressure from well-funded rivals. Anthropic, the AI safety-focused startup founded by former OpenAI researchers, has been successfully recruiting top talent from both OpenAI and Google's DeepMind division, according to recent talent analysis. Meanwhile, Microsoft's integration of OpenAI technologies into its Office suite and the recent launch of free Sora video generation through Bing demonstrate how the partnership between the two companies continues to evolve. Microsoft's announcement that Bing users can now access OpenAI's Sora video creation tool for free -- bypassing the $20 monthly ChatGPT subscription requirement -- illustrates the complex dynamics of their relationship. OpenAI's enterprise success stems largely from its technical capabilities, particularly in reasoning and research tasks. The company's Deep Research feature, powered by a version of the upcoming o3 model, represents a significant advancement in AI agents' ability to conduct autonomous research and analysis. In benchmark testing, the system powering Deep Research achieved new state-of-the-art results on challenging evaluations. On "Humanity's Last Exam," a comprehensive test covering expert-level questions across more than 100 subjects, the model scored 26.6% accuracy -- nearly three times higher than previous leading systems and significantly outperforming human experts in many domains. The Codex programming agent similarly demonstrates advanced capabilities, achieving 67% accuracy on software engineering benchmarks and showing the ability to work autonomously on complex coding tasks. Internal evaluations suggest that Codex can automate multiple hours of difficult manual programming work, potentially transforming how software development teams operate. These technical achievements provide OpenAI with a crucial competitive moat in enterprise markets, where customers are willing to pay premium prices for demonstrably superior capabilities. OpenAI's enterprise momentum reflects a broader shift in the AI industry toward practical business applications rather than consumer novelties. The company's growth from 2 million to 3 million business users in just four months suggests that enterprises are moving past initial skepticism about AI capabilities and beginning large-scale deployments. However, significant challenges remain. The company continues to lose key technical talent to competitors like Anthropic, which has emerged as a formidable rival by emphasizing AI safety and offering researchers greater autonomy. Recent analysis shows that OpenAI engineers are eight times more likely to leave for Anthropic than vice versa, raising questions about the company's ability to retain top talent as competition intensifies. OpenAI also faces structural questions about its governance and funding model. The company's complex nonprofit-controlled structure has created tensions with investors, particularly after the dramatic five-day period in late 2023 when CEO Sam Altman was fired and then reinstated. The incident, which is reportedly being adapted into a feature film titled "Artificial," highlighted the unstable nature of OpenAI's governance arrangements. Despite these challenges, OpenAI's enterprise trajectory appears strong. The company's focus on providing direct access to state-of-the-art AI capabilities, combined with enterprise-grade security and novel workplace integrations, has created a compelling value proposition for business customers. As AI capabilities continue to advance rapidly, OpenAI's success in capturing enterprise market share will likely depend on its ability to maintain technical leadership while addressing fundamental questions about governance, talent retention, and long-term strategic direction. The company's next phase of growth will test whether its current advantages can withstand intensifying competition from both established tech giants and ambitious startups. The 3 million business user milestone represents more than just a growth metric -- it signals the beginning of AI's mainstream adoption in corporate America, with OpenAI positioned as the early leader in what promises to be one of the technology industry's most significant transformations.

OpenAI tops 3 million paying business users, launches new features for workplace

Sam Altman, chief executive officer of OpenAI Inc., in Paris on Feb. 11, 2025.Nathan Laine / Bloomberg via Getty Images OpenAI on Wednesday announced that it now has 3 million paying business users, up from the 2 million it reported in February. The San Francisco-based startup rocketed into the mainstream in late 2022 with its consumer-facing artificial intelligence chatbot ChatGPT, and began launching workplace-specific versions of the product the following year. The 3 million users include ChatGPT Enterprise, ChatGPT Team and ChatGPT Edu customers, OpenAI said. "There's this really tight interconnect between the growth of ChatGPT as a consumer tool and its adoption in the enterprise and in businesses," OpenAI's chief operating officer Brad Lightcap told CNBC in an interview. The company supported 400 million weekly active users as of February. OpenAI expects revenue of $12.7 billion this year, a source confirmed to CNBC. In September of last year, the company expected to see an annual loss of $5 billion on $3.7 billion in revenue, according to a person close to the company who asked not to be named because the financials are confidential. Lightcap said OpenAI is seeing its business tools adopted across industries, including highly regulated sectors like financial services and health care. Companies including Lowe's, Morgan Stanley and Uber are users, OpenAI said. The company also announced new updates to its business offerings on Wednesday. ChatGPT Team and ChatGPT Enterprise users can now access "connectors," which will allow workers to pull data from third-party tools like Google Drive, Dropbox, SharePoint, Box and OneDrive without leaving ChatGPT. Additional deep research connectors are available in beta. OpenAI launched another capability called "record mode" in ChatGPT, which allows users to record and transcribe their meetings. It's initially available with audio only. Record mode can assist with follow up after a meeting and integrates with internal information like documents and files, the company said. Users can also turn their recordings into documents through the company's Canvas tool. Lightcap said enterprise customers have been asking for updates like these, and that they will help make OpenAI's workplace offerings more useful. "It's got to be able to do tasks for you, and to do that, it's got to really have knowledge of everything going on around you and your work," Lightcap said. "It can't be the intern locked in a closet. It's got to be able to see what you see." OpenAI said it has been signing up nine enterprises a week, and Lightcap said the company will try to sustain that pace over time. "People are starting to really figure out that this is a part of the modern tool stack in the knowledge economy that we live in," he said.

OpenAI Added 1 Million Paying Businesses Subscribers Since February | PYMNTS.com

By completing this form, you agree to receive marketing communications from PYMNTS and to the sharing of your information with our sponsor, if applicable, in accordance with our Privacy Policy and Terms and Conditions. Those additions lifted the number of such subscribers from two million in February to three million currently, Seeking Alpha reported Wednesday (June 4), citing a livestream held by OpenAI. The figure includes subscribers to ChatGPT Enterprise, ChatGPT Team and ChatGPT Edu, according to the report. CNBC, which reported the same numbers of paying business subscribers, said that OpenAI Chief Operating Officer Brad Lightcap told it in an interview that the company's business tools are being adopted across industries, including highly regulated ones like financial services and health care. "There's this really tight interconnect between the growth of ChatGPT as a consumer tool and its adoption in the enterprise and in business," Lightcap said, per the report. OpenAI reported in September that in the year after it launched the first of its three business products, it gained 1 million paying business users. Like the total reported Wednesday, that figure included users of ChatGPT Enterprise, ChatGPT Team and ChatGPT Edu. OpenAI launched its first business product, ChatGPT Enterprise, in August 2023. That was followed by the launches of ChatGPT Team in January 2024 and ChatGPT Edu in May 2024. "From reshaping how students learn, to optimizing patient care and transforming how governments serve their citizens, AI is redefining how people work," Lightcap said at the time in a statement. "We're proud to help over a million paying business users work more productively, streamline operations and uncover new opportunities for innovation." Generative AI is becoming more integrated into daily workflows, according to the PYMNTS Intelligence report, "GenAI: A Generational Look at AI Usage and Attitudes." The report found that 82% of workers who use GenAI at least weekly agreed that it can improve productivity. Adoption of OpenAI's products has grown rapidly with other sorts of users as well, beyond those using them for business. OpenAI CEO Sam Altman said in April that the AI startup has reached about 800 million people and that its user base has doubled in a matter of weeks. "Something like 10% of the world uses our systems, now a lot," Altman said.