Oracle Unveils AI Agents and Generative AI Capabilities to Enhance Sales Processes

Oracle Announces New AI Agents and Generative AI Capabilities Within Oracle Fusion Cloud Sales

Oracle CloudWorld Tour announced new AI agents and generative AI capabilities within Oracle Fusion Cloud Sales to help sales teams create more meaningful engagements and accelerate sales processes. Part of Oracle Fusion Cloud Customer Experience (CX) and available to customers, the new AI capabilities leverage connected data from across finance and supply chain to help sales teams create personalized, contextually relevant experiences for each account. The new AI agents andgenerative AI capabilities in Oracle Cloud Sales help sales teams save time and devote more resources to developing customer relationships. The latest AI innovations in Oracle Cloud Sales include: Customer engagement agent: Helps sales teams save time and improve productivity by streamlining customer communication. For example, the agent can quickly generate customer-ready emails designed to bypass spam filters, while also enabling sales representatives to adjust the tone and call-to-action for their specific audience. Customer records agent: Helps sales teams more efficiently maintain up-to-date account activity records. For example, the AI agent can summarize recent account activity, organize meeting notes, and automatically input them into the system for internal team access and collaboration. To meet the needs of different sales teams, the agent can also proofread and reformat meeting notes, such as incorporating bullet points or action items. Customer intelligence assistant: Helps sales teams quickly get up to speed on accounts and develop more meaningful customer connections. For example, the generative AI-powered assistant can quickly produce a summary of the account, including recent activity, current sentiment, and contract status, by leveraging end-to-end data from sales, finance, and supply chain to deliver a more holistic, personalized, and contextually relevant account overview. Multilingual support: Helps sales teams seamlessly connect with global audiences. For example, embedded AI capabilities help sales teams to quickly translate customer engagements and interact with customers in other languages. Part of Oracle Fusion Cloud Applications Suite, Oracle Cloud CX is a connected suite of applications leveraging AI capabilities to help organizations create, manage, serve, and nurture lasting customer relationships across marketing, sales, and service. Embedded AI acts as an advisor and assistant helping to analyze connected data across marketing, sales, and service to enhance operational efficiency and improve customer experiences.

Oracle AI Agents Help Sales Teams Create More Meaningful Customer Connections

New agentic and generative AI capabilities in Oracle Fusion Cloud Sales help enhance customer engagements and accelerate sales processes Oracle today announced new AI agents and generative AI capabilities within Oracle Fusion Cloud Sales to help sales teams create more meaningful engagements and accelerate sales processes. Part of Oracle Fusion Cloud Customer Experience (CX) and available to customers today, the new AI capabilities leverage connected data from across finance and supply chain to help sales teams create personalized, contextually relevant experiences for each account. "Sales processes have become overcomplicated and with so many administrative and complex tasks required, sales teams are struggling to find the time needed for effective and meaningful customer communication," said Rob Tarkoff, executive vice president and general manager, Oracle Cloud CX. "The new AI agents and generative AI capabilities within Oracle Cloud Sales eliminate many of these rigid and time-consuming tasks, which enables sales teams to boost productivity and create more impactful connections with customers." The new AI agents and generative AI capabilities in Oracle Cloud Sales help sales teams save time and devote more resources to developing customer relationships. The latest AI innovations in Oracle Cloud Sales include: Customer engagement agent: Helps sales teams save time and improve productivity by streamlining customer communication. For example, the agent can quickly generate customer-ready emails designed to bypass spam filters, while also enabling sales representatives to adjust the tone and call-to-action for their specific audience.Customer records agent: Helps sales teams more efficiently maintain up-to-date account activity records. For example, the AI agent can summarize recent account activity, organize meeting notes, and automatically input them into the system for internal team access and collaboration. To meet the needs of different sales teams, the agent can also proofread and reformat meeting notes, such as incorporating bullet points or action items.Customer intelligence assistant: Helps sales teams quickly get up to speed on accounts and develop more meaningful customer connections. For example, the generative AI-powered assistant can quickly produce a summary of the account, including recent activity, current sentiment, and contract status, by leveraging end-to-end data from sales, finance, and supply chain to deliver a more holistic, personalized, and contextually relevant account overview.Multilingual support: Helps sales teams seamlessly connect with global audiences. For example, embedded generative AI capabilities help sales teams to quickly translate customer engagements and interact with customers in other languages. According to Gartner®, "Generative artificial intelligence (GenAI) is reshaping the sales technology landscape, offering innovative solutions in areas such as prospecting, sales analytics, forecasting and sales enablement. Tools infused with GenAI capabilities embed in use cases across the sales function, supporting key priorities such as revenue growth, GTM, cost optimization and risk mitigation." Gartner also predicts that "By 2026, B2B sales organizations using generative-AI-embedded sales technologies will reduce the amount of time spent on prospecting and customer-meeting prep by over 50%." Part of Oracle Fusion Cloud Applications Suite, Oracle Cloud CX is a connected suite of applications leveraging AI capabilities to help organizations create, manage, serve, and nurture lasting customer relationships across marketing, sales, and service. Embedded AI acts as an advisor and assistant helping to analyze connected data across marketing, sales, and service to enhance operational efficiency and improve customer experiences. Gartner, Inc., 13 Generative AI Use Cases for B2B Sales, by Adnan Zijadic, Dan Gottlieb, Ilona Hansen, May 28, 2024. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. # # # About Oracle Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

Oracle Adds New Gen AI Capabilities to Fusion Cloud Sales

Oracle announced new AI agents and generative AI capabilities within Oracle Fusion Cloud Sales to help sales teams create more meaningful engagements and accelerate sales processes. Part of Oracle Fusion Cloud Customer Experience (CX) and available to customers today, the new AI capabilities leverage connected data from across finance and supply chain to help sales teams create personalized, contextually relevant experiences for each account.

Oracle AI Agents Help Sales Teams Create More Meaningful Customer Connections

New agentic and generative AI capabilities in Oracle Fusion Cloud Sales help enhance customer engagements and accelerate sales processes DUBAI, UAE, Jan. 21, 2025 /PRNewswire/ -- Oracle CloudWorld Tour -- Oracle today announced new AI agents and generative AI capabilities within Oracle Fusion Cloud Sales to help sales teams create more meaningful engagements and accelerate sales processes. Part of Oracle Fusion Cloud Customer Experience (CX) and available to customers today, the new AI capabilities leverage connected data from across finance and supply chain to help sales teams create personalized, contextually relevant experiences for each account. "Sales processes have become overcomplicated and with so many administrative and complex tasks required, sales teams are struggling to find the time needed for effective and meaningful customer communication," said Rob Tarkoff, executive vice president and general manager, Oracle Cloud CX. "The new AI agents and generative AI capabilities within Oracle Cloud Sales eliminate many of these rigid and time-consuming tasks, which enables sales teams to boost productivity and create more impactful connections with customers." The new AI agents and generative AI capabilities in Oracle Cloud Sales help sales teams save time and devote more resources to developing customer relationships. The latest AI innovations in Oracle Cloud Sales include: According to Gartner®, "Generative artificial intelligence (GenAI) is reshaping the sales technology landscape, offering innovative solutions in areas such as prospecting, sales analytics, forecasting and sales enablement. Tools infused with GenAI capabilities embed in use cases across the sales function, supporting key priorities such as revenue growth, GTM, cost optimization and risk mitigation." Gartner also predicts that "By 2026, B2B sales organizations using generative-AI-embedded sales technologies will reduce the amount of time spent on prospecting and customer-meeting prep by over 50%." Part of Oracle Fusion Cloud Applications Suite, Oracle Cloud CX is a connected suite of applications leveraging AI capabilities to help organizations create, manage, serve, and nurture lasting customer relationships across marketing, sales, and service. Embedded AI acts as an advisor and assistant helping to analyze connected data across marketing, sales, and service to enhance operational efficiency and improve customer experiences. Gartner, Inc., 13 Generative AI Use Cases for B2B Sales, by Adnan Zijadic, Dan Gottlieb, Ilona Hansen, May 28, 2024. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. About Oracle Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com. Trademarks Oracle, Java, MySQL and NetSuite are registered trademarks of Oracle Corporation. NetSuite was the first cloud company -- ushering in the new era of cloud computing.

Oracle AI Agents Help Sales Teams Create More Meaningful Customer Connections By Investing.com

New agentic and generative AI capabilities in Oracle Fusion help enhance customer engagements and accelerate sales processes , /PRNewswire/ -- Oracle CloudWorld Tour -- Oracle today announced new AI agents and generative AI capabilities within Oracle Fusion to help sales teams create more meaningful engagements and accelerate sales processes. Part of Oracle Fusion Cloud Customer Experience (CX) and available to customers today, the new AI capabilities leverage connected data from across finance and supply chain to help sales teams create personalized, contextually relevant experiences for each account. "Sales processes have become overcomplicated and with so many administrative and complex tasks required, sales teams are struggling to find the time needed for effective and meaningful customer communication," said , executive vice president and general manager, Oracle Cloud CX. "The new AI agents and generative AI capabilities within Oracle eliminate many of these rigid and time-consuming tasks, which enables sales teams to boost productivity and create more impactful connections with customers." The new AI agents and generative AI capabilities in Oracle help sales teams save time and devote more resources to developing customer relationships. The latest AI innovations in Oracle include: According to Gartner (NYSE:IT) ®, "Generative artificial intelligence (GenAI) is reshaping the sales technology landscape, offering innovative solutions in areas such as prospecting, sales analytics, forecasting and sales enablement. Tools infused with GenAI capabilities embed in use cases across the sales function, supporting key priorities such as revenue growth, G™, cost optimization and risk mitigation." Gartner also predicts that "By 2026, B2B sales organizations using generative-AI-embedded sales technologies will reduce the amount of time spent on prospecting and customer-meeting prep by over 50%." Part of Oracle Fusion Cloud Applications Suite, Oracle Cloud CX is a connected suite of applications leveraging AI capabilities to help organizations create, manage, serve, and nurture lasting customer relationships across marketing, sales, and service. Embedded AI acts as an advisor and assistant helping to analyze connected data across marketing, sales, and service to enhance operational efficiency and improve customer experiences. Gartner, Inc., 13 Generative AI Use Cases for B2B Sales, by , , , . GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the and internationally and is used herein with permission. All rights reserved. About Oracle Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

Oracle rolls out AI agents for sales professionals

(Reuters) - Oracle on Tuesday released a new set of artificial intelligence agents to help salespeople with a range of tasks around dealing with customers. U.S.-based Oracle is among a wave of big tech companies focusing on creating virtual assistants that can tackle repetitive or difficult tasks with more autonomy. Microsoft and Alphabet's Google have also put agents at the center of their AI strategies. Unlike generalized virtual assistants used by consumers, Oracle's agents are designed to handle specific tasks. Each time a salesperson meets with a customer, they need to update company records on how a deal is progressing, and the agents can tackle that writing. But some tasks are more complex. One "customer intelligence" agent can pull records from across Oracle's business software categories and write a report for sales teams heading into deal talks, even if those records are in different languages. For example, the system might show a U.S.-based sales team that a repeat customer has not been receiving shipments on time in a different country - information that could be helpful in offering concessions to renew a contract. "Our customers are oftentimes brands you may not have heard of that run industry. They move rock and produce machinery. They're usually global," Rob Pinkerton, a senior vice president at Oracle, said in an interview. "To have that assistance to pull (data) all together in all the languages a seller has to care about is pretty useful." Oracle said the features are available starting on Tuesday. The company is not charging extra for the new agents. (Reporting by Stephen Nellis in San Francisco; Editing by Rod Nickel)

Oracle Unveils AI-Powered Sales Tools To Boost Customer Engagements: Details - Oracle (NYSE:ORCL)

Key capabilities include AI-generated emails, automated activity summaries, multilingual support, and detailed account insights. Oracle Corporation ORCL shares are trading higher premarket on Wednesday. On Tuesday, the company disclosed new AI agents and generative AI features in Oracle Fusion Cloud Sales to enhance sales engagement and streamline processes. These AI capabilities, integrated with Oracle Fusion Cloud Customer Experience (CX), would help sales teams streamline communication, maintain up-to-date records, and build stronger customer relationships. Also Read: Nvidia, AI Stocks Rise As Trump Announces $500 Billion Stargate AI Infrastructure Venture The AI-powered engagement agent generates optimized emails, while the records agent automates activity summaries and data entry. Rob Tarkoff, executive vice president and general manager, Oracle Cloud CX said, "The new AI agents and generative AI capabilities within Oracle Cloud Sales eliminate many of these rigid and time-consuming tasks, which enables sales teams to boost productivity and create more impactful connections with customers." Gartner predicts that by 2026, B2B sales teams using generative AI will cut prospecting and customer-meeting prep time by over 50%. Yesterday, co-founder Larry Ellison unveiled plans for an artificial intelligence-driven cancer vaccine system that could deliver personalized treatments within 48 hours. The announcement came as part of a broader $500 billion AI infrastructure initiative called Stargate, a joint venture between Oracle, OpenAI, and SoftBank Group. The project will establish massive data centers across the U.S., starting with a facility in Abilene, Texas. Investors can gain exposure to the stock via iShares Expanded Tech-Software Sector ETF IGV and FT Vest Technology Dividend Target Income ETF TDVI. Price Action: ORCL shares are up 9% at $188.10 premarket at the last check Wednesday. Read Next: Google Parent-Owned Startup To Launch AI-Designed Drug Trials By Year-End, Partnering With Eli Lilly And Novartis To Tackle Major Diseases Photo via Shutterstock. ORCLOracle Corp$188.419.18%Overview Rating:Good62.5%Technicals Analysis1000100Financials Analysis400100WatchlistOverviewIGViShares Expanded Tech-Software Sector ETF$103.331.35%TDVIFT Vest Technology Dividend Target Income ETF$24.80-0.51%Market News and Data brought to you by Benzinga APIs

Oracle launches AI agents for salespeople -- joining rivals...

Oracle on Tuesday released a new set of artificial intelligence agents to help salespeople with a range of tasks around dealing with customers. US-based Oracle is among a wave of big tech companies focusing on creating virtual assistants that can tackle repetitive or difficult tasks with more autonomy. Microsoft and Alphabet's Google have also put agents at the center of their AI strategies. Unlike generalized virtual assistants used by consumers, Oracle's agents are designed to handle specific tasks. Each time a salesperson meets with a customer, they need to update company records on how a deal is progressing, and the agents can tackle that writing. But some tasks are more complex. One "customer intelligence" agent can pull records from across Oracle's business software categories and write a report for sales teams heading into deal talks, even if those records are in different languages. For example, the system might show a US-based sales team that a repeat customer has not been receiving shipments on time in a different country -- information that could be helpful in offering concessions to renew a contract. "Our customers are oftentimes brands you may not have heard of that run industry. They move rock and produce machinery. They're usually global," Rob Pinkerton, a senior vice president at Oracle, said in an interview. "To have that assistance to pull (data) all together in all the languages a seller has to care about is pretty useful." Oracle said the features are available starting on Tuesday. The company is not charging extra for the new agents.