Regal Secures $40M to Revolutionize Contact Centers with AI-Powered Personalization

AI contact center provider Regal closes $40M round to scale personalized customer interactions - SiliconANGLE

AI contact center provider Regal closes $40M round to scale personalized customer interactions Contact center software startup Regal Voice Inc. announced today that it has raised $40 million in new funding to accelerate the rollout of its AI Phone Agents for contact centers. Founded in 2020, Regal is focused on redefining customer management through artificial intelligence-powered contact center software that combines automation with human-centric interactions. Differing from traditional models, Regal emphasizes high-touch experiences. That's a customer service approach that prioritizes personalized, attentive interactions, adapting to individual needs to create a more engaging and satisfying experience. It does so by using generative AI agents to tailor communication based on real-time customer intent signals, addressing key pain points in customer service by moving away from one-size-fits-all strategies. Regal's platform includes features such as journey builders and integrations with over 40 systems that make it flexible for use in industries with complex service needs, such as healthcare, insurance and education. With support for both inbound and outbound interactions, the platform allows businesses to address customer needs, including scheduling, routing and reminders, with the result being enhanced engagement and satisfaction. The company's AI-driven automation allows it to handle large-scale customer interactions without sacrificing personalization. The AI Agents operate continuously, with constant availability and the capacity for infinite voice concurrency to ensure that businesses can scale up operations without added labor costs. The AI Agents are also adaptable and can engage customers like a human would while maintaining efficiency and operational savings. Regal has seen strong growth and now powers over 10 million customer interactions per month. Notable customers include HomeAdvisor Inc., Western & Southern Financial Group Inc., Parsley Health Inc., Accident.com and FidelityLife. "With this funding, we're excited to continue re-imagining the core contact center technology and the way businesses engage with their customers," said co-founder and Chief Executive Alex Levin. "Our high-touch CCaaS puts the customer at the center of every interaction. Instead of optimizing to treat everyone the same at the lowest cost, we aim to reach the right customer with the right message at the right time -- enabling businesses to ensure high-quality, personalized, affordable customer interactions." Including the new funding, Regal has raised $83 million to date. Previous investors include Emergence Capital Partners LP, Founder Collective, Flex Capital, Operator Collective LP, Homebrew Management and Inspired Capital Partners LP.

Regal Secures $40M to Reimagine Contact Centers With AI Agents

New round to accelerate rollout of AI Phone Agents NEW YORK-(BUSINESS WIRE)-October 30, 2024- Regal, the most customer-centric contact center software, today announced the completion of a $40 million funding round to accelerate the rollout of its groundbreaking AI Phone Agents for contact centers. Regal has now raised $83M in total. This new funding marks a significant step forward in Regal's mission to build a new standard in high-touch, personalized customer communication leveraging generative AI. Contact centers need to be rescued Large early online retailers saw contact centers as an unnecessary cost center. They pushed legacy Contact Center (CCaaS) providers to focus on building tools to lower contact center costs with one-size-fits-all strategies like deflecting inbound customers to self-serve or lower-cost channels like deterministic chatbots. But customer satisfaction with contact centers and the current "low-touch" model is at an all time low. Unlike traditional contact center software, Regal's technology provides a high-touch (but cost-efficient) model that understands customer intent signals, tailors interactions to each customer, and automates multi-touch inbound and outbound interactions with a blend of Regal AI Agents and your human agents. A new era in customer communications The new capital will enable Regal to accelerate the rollout of its AI Agents to contact centers. Regal will offer AI Agents tailored for healthcare, education, insurance, and local/home services - including specific use cases like qualification, inbound routing, scheduling, and reminders. "With this funding, we're excited to continue re-imagining the core contact center technology and the way businesses engage with their customers," said Alex Levin, CEO and co-founder of Regal.io. "Our high-touch CCaaS puts the customer at the center of every interaction. Instead of optimizing to treat everyone the same at the lowest cost, we aim to reach the right customer with the right message at the right time - enabling businesses to ensure high-quality, personalized, affordable customer interactions." Delivering real business impact Regal's AI-driven CCaaS solution is already driving tangible business results for clients. Niraj Patel, CTO at LiveEasy, commented, "I am amazed by what Regal's AI Phone Agents are capable of. Regal is helping us stay well ahead of the competition." James Hummer, VP of Sales at Ethos, added, "Regal's AI Phone Agent has been a game-changer for our sales calls. Its features seamlessly integrate into our workflow, allowing us to test, stay compliant, and improve our results at every stage." What we are building Regal's AI Phone Agents represent the next evolution in customer communication, solving key pain points businesses face with traditional contact center models. Unlike legacy contact center software, which often takes a one-size-fits-all approach, Regal's solution is built to understand customer intent signals and tailor interactions for better outcomes. Its foundational first-party data model, easy-to-use automation, and native AI help ensure personalization instead of compromising it. The platform's core benefits include: Leveraging AI to transform contact centers Regal predicts that over 90% of contact center interactions will be autonomous by 2035. Its AI Agents represent the future of customer communication, offering a safe and scalable solution for high-touch interactions like fixing recurring payments, scheduling installation appointments, life insurance qualification calls, and healthcare reminders. "Generative AI Agents hold the promise of affordable, high-touch customer interactions that will become the norm over the next decade," Levin added. "We are proud to lead this shift with AI Agents that enhance the customer experience and improve operational efficiency for high-touch consumer businesses." About Regal.io Founded in 2020 in New York City, Regal is the new standard in high-touch customer communication. Customer-first brands including Angi (formerly Angie's List), AAA, Google, Harvard (through Podium Education), K Health, Kin Insurance, Ro, Toyota, and Varsity Tutors have improved their engagement with hundreds of millions of customers through Regal. For more information, please visit https://regal.ai. View source version on businesswire.com: https://www.businesswire.com/news/home/20241030907963/en/