ServiceNow and Google Cloud Expand Partnership to Deliver AI-Powered Enterprise Solutions

ServiceNow and Google Cloud Expand Partnership to Deliver AI-powered Tools to Millions of Users

ServiceNow Platform will launch on Google Cloud Marketplace and certain offerings will be available on Google Distributed Cloud to address demand from private- and public-sector organizations ServiceNow to integrate Workflow Data Fabric and cross-enterprise workflows with Google Cloud's AI infrastructure, development platforms, and productivity tools ServiceNow (NYSE: NOW) and Google Cloud today announced a major expansion of their partnership to maximize the value of generative AI across every layer of the enterprise technology stack. ServiceNow will bring its Now Platform and full suite of workflows to customers on Google Cloud Marketplace and also make its Customer Relationship Management (CRM), IT Service Management (ITSM), and Security Incident Response (SIR) solutions available on Google Distributed Cloud (GDC). The companies share a vision for transforming enterprise work with gen AI. Making the ServiceNow platform and workflows across IT, CRM, and HR available on Google Cloud will allow ServiceNow to bring AI-enhanced experiences to millions of new and existing users. New end-to-end integrations will enable ServiceNow customers to use BigQuery to connect their enterprise data to AI; extend these AI-powered insights to Google Workspace, where users can do things like easily access ServiceNow data directly within Google Sheets and Chat; build gen AI applications on top of their data foundation with Vertex AI; and more. "ServiceNow and Google Cloud are fundamentally rethinking the way the enterprise runs," said Bill McDermott, Chairman and CEO, ServiceNow. "Agentic AI is a revolution! Bringing together the incredible strengths of two of the world's leading innovators will redefine enterprise technology. We're putting AI to work to eliminate boundaries in any industry, anywhere in the world." "Businesses are seeking new ways to innovate with generative AI, optimize important workflows, and improve everyday experiences for customers," said Thomas Kurian, CEO, Google Cloud. "Through our expanded strategic partnership with ServiceNow, customers will now have the data foundation, development platforms, and leading foundation models to easily build gen AI applications that leverage the context and knowledge in ServiceNow-all on top of Google Cloud's AI-optimized infrastructure." "Given Deutsche Bank's long-term partnerships with ServiceNow and Google Cloud, this new synergy creates an ideal environment for mutual innovation and increased efficiency," said Tony Kerrison, Head of Group Technology Infrastructure and Head of Technology, Data and Innovation for the Americas, Deutsche Bank. "Running ServiceNow's enterprise operations platform on Google Cloud is an exciting development that has the potential to accelerate and optimize our cloud and AI transformation journey." Bringing the Now Platform to Google Cloud and Google Distributed Cloud Bringing the Now Platform and ServiceNow's full suite of workflows, including CRM, ITSM, and SIR solutions, to Google Cloud Marketplace will make it easier for businesses to combine their ServiceNow data with Google Cloud's AI, data analytics, and productivity technology. The Now Platform is a single, unified enterprise-grade platform purpose-built for AI-driven transformation. Because it is built using a single data model and single architecture, the ServiceNow platform can help unite AI agents, data, and workflows to drive exponential productivity across every corner of a business. ServiceNow will also make its CRM, ITSM, and SIR solutions available on GDC air-gapped, addressing the needs of customers in highly regulated industries. New data integration to enhance decision-making with AI To help businesses better unify critical data, ServiceNow will integrate its Workflow Data Fabric -- an advanced data integration and governance layer -- with BigQuery. This will provide ServiceNow users with real-time, secure access to BigQuery data and enable them to enhance common CRM, ITSM, and SIR solutions, while also adding to AI Agent capabilities. Customers can turn insights into proactive, operational actions by leveraging BigQuery's analytics to drive real-time automation on the Now Platform in areas like customer service and supply chain optimization. By incorporating predictive maintenance capabilities with machine learning models from BigQuery, users will be able to forecast critical issues like potential equipment failures -- addressing them instantly through maintenance alerts and other automated workflows. The companies will also enable a zero-copy integration to enrich workflows in ServiceNow with data from BigQuery. ServiceNow customers will be able to activate and enrich workflows with data from BigQuery, while BigQuery customers can access data from ServiceNow to unlock high-performance data analysis. Businesses will have access to comprehensive, context-rich data to drive informed decision-making, supporting use cases such as fraud detection and mitigation, or network outage resolution. Innovations that improve everyday work ServiceNow and Google Cloud will align product and go-to-market resources to help customers integrate technology that optimizes critical business functions, including those powered by gen AI. Key focus areas include: Boosting customer experiences with CRM and Contact Center as a Service: A new integration between ServiceNow CRM and Customer Engagement Suite with Google AI will allow customers to automate and personalize interactions across customer service channels, including self-service voice and chat conversations. For example, the combination of ServiceNow CRM and Agent Assist capabilities will allow businesses to create intuitive experiences with accurate, multi-turn conversations to execute customer service requests.Enhancing ServiceNow workflows with Workspace: ServiceNow will make its data easier to access from directly within Workspace. New integrations will allow for one-click export of ServiceNow data in Sheets to reduce friction and context switching. New integrations with Chat will also empower employees to ask questions and get help through Now Assist without leaving the productivity tools they're working in, allowing IT and HR teams to more efficiently collaborate and manage service requests and incidents. Availability ServiceNow plans to launch on Google Cloud Marketplace throughout Q2 and Q3 in various regions. New integrations across BigQuery, Customer Engagement Suite with Google AI, and Workspace are expected to be available later this year. ServiceNow CRM, ITSM, and SIR modules to Infrastructure Operators (IO) in Google-Operated and Partner-Operated models of Google Distributed Cloud are expected to be available later this year. About ServiceNow ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: www.servicenow.com. About Google Cloud Google Cloud is the new way to the cloud, providing AI, infrastructure, developer, data, security, and collaboration tools built for today and tomorrow. Google Cloud offers a powerful, fully integrated, and optimized AI stack with its own planet-scale infrastructure, custom-built chips, generative AI models and development platform, as well as AI-powered applications, to help organizations transform. Customers in more than 200 countries and territories turn to Google Cloud as their trusted technology partner.

ServiceNow, Google Cloud Expand Partnership for AI Enterprise Tools

ServiceNow's solutions will launch on Google Cloud Marketplace in Q2 and Q3 2025, with additional AI integrations expected later in the year. ServiceNow and Google Cloud have expanded their partnership to integrate AI-driven enterprise technology. The ServiceNow Platform will launch on Google Cloud Marketplace, allowing businesses to connect their workflow solutions with Google Cloud's AI, data analytics, and productivity tools. ServiceNow's solutions will launch on Google Cloud Marketplace in Q2 and Q3 2025, with additional AI integrations expected later in the year. "Businesses are seeking new ways to innovate with generative AI, optimise important workflows, and improve everyday experiences for customers," said Google Cloud CEO Thomas Kurian. "Through our expanded strategic partnership with ServiceNow, customers will now have the data foundation, development platforms, and leading foundation models to easily build GenAI applications that leverage the context and knowledge in ServiceNow-all on top of Google Cloud's AI-optimised infrastructure," he added. Additionally, CRM, IT Service Management (ITSM), and Security Incident Response (SIR) solutions will be available on Google Distributed Cloud (GDC) to meet regulatory requirements. ServiceNow users will gain access to BigQuery, enabling them to connect enterprise data, automate workflows, and improve decision-making. Integration with Google Workspace will let users access ServiceNow data directly in Sheets and Chat. Speaking with AIM earlier, ServiceNow India MD Sumeet Mathur explained why everyone wants to partner with ServiceNow instead of competing with them. For context, most Indian IT companies, the big techs of the world, and even companies like Databricks and Snowflake have partnered with the company in recent years. ServiceNow has been actively working in AI for over a decade, making the transition to GenAI an incremental step rather than a leap. Three years ago, ServiceNow acquired Element AI, which laid the foundation for its advancements in LLMs. "Our GenAI offerings are persona-focused," Mathur explained, emphasising tailored solutions for employees, agents, and developers.