ServiceNow and NVIDIA Launch Apriel Nemotron 15B: A New Era for Enterprise AI Agents

ServiceNow and NVIDIA Unveil Groundbreaking AI Model

ServiceNow and NVIDIA have joined forces to launch Apriel Nemotron 15B, a new open-source reasoning language model (LLM) that promises to revolutionize enterprise AI agents. Unveiled at ServiceNow's Knowledge 2025 conference, this collaboration marks a significant leap forward in AI technology for businesses 1

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Advanced Capabilities in a Compact Package

Apriel Nemotron 15B is designed to deliver lower latency, lower inference costs, and agentic AI capabilities. The model was trained using NVIDIA NeMo, the NVIDIA Llama Nemotron Post-Training Dataset, and ServiceNow's domain-specific data 1

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. What sets this model apart is its ability to package advanced reasoning capabilities in a smaller size, making it more cost-effective and faster to run on NVIDIA GPU infrastructure 3

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Optimized for Enterprise Use

The new model is specifically engineered for reasoning – drawing inferences, weighing goals, and navigating rules in real-time. Its compact size, compared to some general-purpose LLMs with over a trillion parameters, allows for faster responses and lower inference costs while maintaining enterprise-grade intelligence 2

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Data Flywheel Architecture

In addition to the model, ServiceNow and NVIDIA have introduced a joint data flywheel architecture. This innovative system integrates ServiceNow's Workflow Data Fabric with NVIDIA NeMo microservices, including NeMo Customizer and NeMo Evaluator 2

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. The architecture enables a closed-loop process that refines and improves AI performance by using workflow data to personalize responses and enhance accuracy over time 4

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Real-World Applications

The potential impact of this technology is already being demonstrated in real enterprise scenarios. For instance, AstraZeneca is implementing AI agents powered by this model to help employees resolve issues and make decisions more efficiently, potentially saving 90,000 hours of employee time 2

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Implications for Enterprise AI

This collaboration between ServiceNow and NVIDIA represents a shift in enterprise AI strategy, moving from static models to intelligent systems that evolve. It's expected to accelerate end-to-end enterprise automation at scale, with ServiceNow positioning itself as the "AI operating system of the 21st century" 3

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Future Outlook

ServiceNow AI Agents, powered by Apriel Nemotron 15B, are expected to roll out following Knowledge 2025. The model will support ServiceNow's Now LLM services and become a key engine behind the company's agentic AI offerings 2

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. With projections indicating that ServiceNow's annual revenue will top $13 billion this year, and its flagship generative AI product, Now Assist, expected to hit $1 billion in annual contract value by 2026, the future looks promising for this AI-driven enterprise transformation 3

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