ServiceNow and NVIDIA Collaborate to Launch AI Agents for Telecom Industry

ServiceNow Introduces AI Agents Built for the Telecom Industry to Drive Productivity Across the Entire Service Lifecycle

Mobile World Congress: ServiceNow (NYSE: NOW), the AI platform for business transformation, today announced the introduction of AI agents for the telecom industry. The AI agents were built with NVIDIA AI Enterprise software and the AI platform, NVIDIA DGX Cloud. The agents are designed to drive productivity across the entire service lifecycle. The first use cases will put AI agents to work for communications service providers (CSPs) to autonomously solve some of the most common, labor-intensive workflows in customer service and network operations. The combination of ServiceNow's AI platform with NVIDIA NIM microservices and NVIDIA NeMo, both part of NVIDIA AI Enterprise, brings industry-specific, out-of-the-box AI agents and delivers a full-stack agentic AI solution for CSPs to help resolve problems faster and deliver great customer experiences. AI is changing the way telecoms provide service and interact with customers, from automating routine tasks and enhancing self-service options to enabling human agents to focus on complex issues and speed up customer response times. According to McKinsey, telecom companies could unlock up to $250 billion in value by 2040 by implementing advanced responsible AI practices, turning exceptional customer service into a strategic business advantage. "AI continues to be the key driver of business transformation in telecom, and ServiceNow, working with NVIDIA, is playing a pivotal role in this shift," said Rohit Batra, general manager and vice president for manufacturing, telecommunications, media, and technology at ServiceNow. "The launch of new AI agents developed specifically for the telecom industry demonstrates our continued commitment to building solutions that help solve the biggest challenges facing business leaders. ServiceNow has been at the forefront of AI innovation for years, and this collaboration with NVIDIA marks the next step in delivering agentic AI-powered automation that transforms how CSPs operate and serve their customers." "Telcos require AI acceleration to transform their operations," said Chris Penrose, telco global VP of business development at NVIDIA. "By creating NVIDIA-powered AI agents to enhance telecom workflows for network operations and customer experience, ServiceNow is helping its customers improve efficiency, optimize costs, and enhance customer satisfaction." Transforming operations through agentic AI New ready-to-use AI agents provide CSPs with automation and intelligence capabilities specifically designed to address their unique challenges -- building upon the AI agents that are being rolled out to nearly 1,000 customers with GenAI capabilities on the ServiceNow Platform -- and enabling them to collaborate, learn, reason, and solve problems on their own. Designed for the telecommunications industry, the AI agents use specialized frameworks and advanced reasoning to repair networks, address service disruptions, and help prevent customer issues before they happen. These AI agents take intelligent, context-aware actions that work across the service lifecycle, including: A collaboration built for the future of the telecom industry ServiceNow and NVIDIA are expanding their collaboration on AI-powered automation solutions by introducing vertical-specific agentic AI solutions to drive productivity, improve customer experiences, and simplify operations. "By combining ServiceNow's AI-driven platform with NVIDIA's advanced AI technology, CSPs are equipped with intelligent automation that enhances network operations and customer service," said John Byrne, Research Vice President, Communications Service Provider Operations & Monetization industry practice, IDC. "This collaboration has the potential to enable telecom providers to drive faster resolutions, improve reliability, and enhance customer experiences at scale." These innovations build on last year's announcement of Now Assist for Telecommunications Service Management (TSM) -- a breakthrough solution that helps telcos put AI to work across customer service and network operations to enhance agent productivity, accelerate service resolution, and improve customer experience. Since then, ServiceNow has worked closely with NVIDIA to embed agentic AI-driven automation into the core of telecom operations, allowing providers to further improve efficiency and deliver better customer experiences with the assistance of autonomous AI agents. Managing AI agent performance Agentic AI without unification creates complexity. ServiceNow's recently announced AI Agent Orchestrator acts as the central control tower for all AI agents, helping to ensure teams of specialized AI agents work together across tasks, systems, and departments to achieve a specific goal. For use cases beyond the out-of-the-box AI agents, the recent introduction of AI Agent Studio empowers enterprises across industries to build and refine custom workflows without complex coding, making it easier to put agentic AI capabilities to work for their specific operational challenges. Workflow Data Fabric serves as the foundation for this agentic AI innovation, seamlessly connecting enterprise-wide data to power intelligent automation. By accessing both structured and unstructured data wherever it resides, ServiceNow AI Agents can drive smarter decisions and deliver meaningful business outcomes. ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: www.servicenow.com. © 2025 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. http://www.servicenow.com

ServiceNow's newest AI agents bring intelligent automation to telecommunications firms - SiliconANGLE

ServiceNow's newest AI agents bring intelligent automation to telecommunications firms Enterprise workflow software giant ServiceNow Inc. is taking artificial intelligence-powered automation to the telecommunications industry, announcing its first AI agents for communications service providers at the MWC25 event in Barcelona today. The new AI agents were developed alongside Nvidia Corp., using the Nvidia AI Enterprise Software and AI Platform, and trained using the Nvidia DGX Cloud with 840 of its high-powered H100 graphics processing units. According to ServiceNow, the agents are designed to boost productivity for CSPs throughout the entire service lifecycle by autonomously solving problems relating to customer service and network operations. They'll be made available to every ServiceNow telecommunications customer soon in the latest version of its platform, the Yokohama release, slated to launch on March 12. AI agents are one of the hottest new trends in AI, referring to systems that can perform tasks autonomously on behalf of users with minimal human supervision. They work by observing their environment and gathering information, using advanced algorithms to reason, plan and execute tasks by themselves. They also rely on large language models to understand user's requests and prompts, and can access external tools to enhance their problem-solving abilities, learning and getting smarter over time. ServiceNow said the combination of its AI agent platform Now Assist and Nvidia's NIM microservices and NeMo tools has allowed it to develop some of the most capable and robust AI agents, specifically designed to solve challenges in telecoms. They include a number of out-of-the-box AI agents designed to automate network operations and streamline customer service operations, with the goal being to enhance customer experiences and speed up resolutions. They build upon the debut of the Now Assist for Telecommunications Service Management platform launched last year that helps ServiceNow's telco customers put AI to work, and can carry out tasks such as fixing networks, addressing service interruptions and preventing customer issues before they happen. For instance, some of the agents are designed to service, test and repair networks by analyzing network data to diagnose any problems that occur. This analysis takes place in seconds, and they'll immediately be able to work out the best way to fix things and coordinate the repair operation by scheduling tasks for the engineers responsible. In addition, there are AI agents specifically designed to analyze network incidents. They respond to network alerts as soon as they happen and quickly dig down to understand the root cause. Once they've identified the problem, they'll generate a resolution playbook that predicts any possible network disruptions that might occur before they impact customers. The company also talked about its billing resolution agents, which can autonomously identify any unusual usage patterns and provide real-time explanations of the associated charges, as well as recommendations for customers to switch to a more cost-effective plan. ServiceNow says this can help telcos to improve transparency and reduce unexpected charges for customers, and will help to reduce the volume of billing complaints and call center volume. Rohit Barta, ServiceNow's general manager and vice president of manufacturing, telecommunications, media and technology, said customers will be able to orchestrate the new agents using the company's AI Agent Orchestrator platform, which he likens to a kind of "control tower" for AI agents. They also leverage ServiceNow's Workflow Data Fabric tool, which connects them to various enterprise data sources. Customers also have the option to customize the prebuilt AI agents using the no-code AI Agent Studio. "What sets ServiceNow apart is our ability to orchestrate multiple AI agents on a single platform, ensuring they work together seamlessly," Batra said in a blog post. "AI Agent Orchestrator enables inter‑agent communication, centralizing coordination across network operations, customer service, and business processes." With its AI agents, ServiceNow aims to position itself at the forefront of the AI revolution in telecommunications. It believes the technology will transform forever the way CSPs work, freeing up human engineers and customer service agents to focus on higher level work by automating routine tasks. The company cites a forecast from McKinsey Co., which suggests that telecoms firms could leverage AI to unlock $250 billion in value by 2040. International Data Corp. analyst John Byrne said the combination of ServiceNow's AI agent expertise and Nvidia's software and infrastructure can equip CSPs with intelligent automation on a level they've not yet seen. "This collaboration has the potential to enable telecom providers to drive faster resolutions, improve reliability and enhance customer experiences at scale," he said.

ServiceNow Unveils AI Agents For Telecoms In Collaboration With Nvidia - ServiceNow (NYSE:NOW)

ServiceNow Inc NOW has unveiled AI agents specifically designed for the telecom sector. Created using NVIDIA Corp NVDA AI Enterprise software and the NVIDIA DGX Cloud platform, these agents are intended to enhance productivity throughout the service lifecycle for communications service providers (CSPs). These AI agents are poised to enhance the telecom sector by automating repetitive tasks and speeding up response times. By utilizing ServiceNow's AI platform alongside NVIDIA's advanced microservices, communications service providers (CSPs) can independently address issues, freeing up human agents to handle more complex customer inquiries. "AI continues to be the key driver of business transformation in telecom, and ServiceNow, working with NVIDIA, is playing a pivotal role in this shift," said Rohit Batra, general manager and vice president for manufacturing, telecommunications, media, and technology at ServiceNow. Also Read: Plug Power's High-Stakes Move: Executives Can Take Up To 75% Of Pay In Company Stock At the outset, the AI agents will focus on critical functions like service testing and repair, network incident analysis, and billing resolution. These agents can analyze network data, identify problems, and coordinate repair efforts, accelerating the resolution process. Moreover, they will help detect service interruptions, spot billing discrepancies, and enhance transparency, ultimately reducing customer complaints and minimizing call center volume. ServiceNow and NVIDIA are expanding their partnership on AI-powered automation solutions by introducing vertical-specific agentic AI solutions to drive productivity, enhance customer experiences, and simplify operations. According to McKinsey, telecoms could generate up to $250 billion in value by 2040 through responsible AI adoption. This partnership between ServiceNow and NVIDIA aims to provide CSPs with intelligent automation to address industry-specific challenges and streamline operations. "By creating NVIDIA-powered AI agents to enhance telecom workflows for network operations and customer experience, ServiceNow is helping its customers improve efficiency, optimize costs, and enhance customer satisfaction," said Chris Penrose, telco global VP of business development at NVIDIA. Price Action: NOW shares closed higher by 0.96% at $929.76 on Friday. Read Next: Polestar Secures New $450M Financing Deal To Boost Growth Image: Shutterstock. NOWServiceNow Inc$929.810.01%OverviewNVDANVIDIA Corp$124.48-0.35% This content was partially produced with the help of AI tools and was reviewed and published by Benzinga editors. Market News and Data brought to you by Benzinga APIs