ServiceNow and NVIDIA Partner to Accelerate Enterprise Adoption of Agentic AI

ServiceNow partners with Nvidia to accelerate enterprise adoption of Agentic AI

Companies to co‑develop native AI Agents using NVIDIA NIM Agent Blueprints within the ServiceNow platform Together, ServiceNow and NVIDIA power GenAI to transform enterprise experiences and unlock unprecedented value for customers in industries around the world ServiceNow (NYSE: NOW), the AI platform for business transformation today announced a major expansion to its strategic partnership with NVIDIA to accelerate enterprise adoption of Agentic AI. The companies will use NVIDIA NIM Agent Blueprints to co‑develop native AI Agents within the ServiceNow platform, creating use cases fueled by business knowledge that customers simply choose to turn on. NVIDIA will collaborate with ServiceNow to map out multiple AI agent use cases. With six years of joint innovation on AI models, along with several previously announced strategic collaborations, ServiceNow and NVIDIA are reshaping how businesses integrate AI into their operations. The Now Platform is rapidly becoming a foundation for enterprise transformation in the evolving landscape of generative AI. By harnessing NVIDIA's advanced AI infrastructure -- such as the NVIDIA AI Enterprise software platform, including the NVIDIA NeMo framework and NVIDIA NIM microservices running on NVIDIA DGX Cloud, and ServiceNow's leading AI platform for business transformation, this partnership is supercharging productivity and streamlining complex workflows across industries. "GenAI is a massive tailwind for our industry, and ServiceNow and NVIDIA are bringing the next wave of agentic AI to enterprises everywhere," said ServiceNow Chairman and CEO Bill McDermott. "The transformative potential of AI is unfolding for enterprises in real time. CEOs are looking to ServiceNow and NVIDIA to modernize their businesses and lead them into an AI‑powered future. Together, our world‑class product and engineering teams are shoulder‑to‑shoulder, putting AI to work for our customers." "The convergence of accelerated computing and generative AI is advancing a new era of enterprise transformation," said Jensen Huang, founder and CEO, NVIDIA. "Together, NVIDIA and ServiceNow are readying organizations for agentic AI services to unlock unprecedented productivity across industries." Enriching ServiceNow AI Agents with NVIDIA NIM Agent Blueprints for Cybersecurity With unified, real‑time access to enterprise wide knowledge, tools, workflows, and data on the Now Platform, ServiceNow AI Agents - originally announced in September - can comprehend and interpret context, break down complex outcomes into smaller tasks, prioritize them, plan actions, and execute strategies to achieve desired results. Co‑development between ServiceNow and NVIDIA will expand out‑of‑the‑box AI agent use cases into additional solution areas, beginning with security vulnerability. Leveraging NVIDIA NIM Agent Blueprints, the companies will jointly develop Vulnerability Analysis for Container Security AI Agent to expand AI Agent capabilities beyond ticket resolutions to automate vulnerability analysis and make recommendations for human agents, with plans to add more throughout 2025. Customers will be able to quickly implement these turn‑key AI Agents, simply by turning them on from ServiceNow AI Agent Studio once available in 2025. ServiceNow AI Agents reinvent workflows across the enterprise, from small and specialized tasks like single issue resolution, to running an entire incident response workflow. Guardrails -- built using NVIDIA NeMo Guardrails software -- for robust oversight are built in to help ensure organizations can add the levels of governance they need for their unique business processes. Initial use cases for Customer Service Management (CSM) AI Agents and IT Service Management (ITSM) AI Agents are expected to reduce mean time to resolution and make live agents more productive. From partnering with Hugging Face on open‑access large language models (LLMs) for code generation to introducing telco‑specific AI solutions and being early adopters of NVIDIA NIM microservices, ServiceNow and NVIDIA are defining the future of AI‑powered business automation. Accelerating the Value of GenAI Investments ServiceNow and NVIDIA are showcasing the ability of enterprise AI to transform experiences and unlock unprecedented value for top innovators in industries around the world. By bringing NVIDIA's AI‑powered capabilities into ServiceNow Now Assist, customers such as American Honda, the National Science Foundation, Siemens, TRIMEDX, and joint customers of ServiceNow and Visa benefit from more intelligent, scalable, and efficient AI‑driven solutions. American Honda American Honda is applying GenAI to improve deflection and efficiency of service, delivering a world class digital experience to their North American employees. National Science Foundation GenAI is also being adopted in the public sector. The U.S. federal government's National Science Foundation is leveraging new GenAI solutions to support their mission to promote the progress of science by investing in research to expand knowledge in science, engineering, and education. Siemens As an AI Lighthouse customer with ServiceNow and NVIDIA, Siemens Global Business Services (GBS) is streamlining IT, HR, and customer service operations by deploying GenAI to boost speed and reliability across workflows, while cutting costs and increasing efficiency. For example, with case summarization, Siemens GBS has accelerated productivity, enabling them to close 72K cases annually. TRIMEDX TRIMEDX, a leading independent clinical asset management company, is using Now Assist to accelerate the development of core business ops, without having to hire additional developers at the same rate. In just the first three months after deploying GenAI, TRIMEDX benefitted from a 22% increase in developer productivity and is expanding their developer pool to citizen developers who are quickly learning new best practices. Visa Visa is at the forefront of payments technology, with operations in more than 200 countries and territories. As banks face an unprecedented surge in credit card disputes, including $11 billion worth of disputed charges last year alone1, Visa and ServiceNow have joined forces to launch ServiceNow Disputes Management, Built with Visa. Integrated with Now Assist for Banking, this solution is powering faster dispute self‑service and deflection, which enhances productivity, streamlines compliance, and elevates the customer experience, all critical to Visa and its customers. Top business outcomes benefit multiple personas, including employees through increased self‑service options, customer service agents through summarization and resolution note generation, and system administrators and developers through several types of code, analytics, and playbook generation. Using ServiceNow domain specific models and powered by NVIDIA capabilities, customers are realizing real business results. Availability The first use cases for ServiceNow AI Agents are available to selected customers as part of the Xanadu release.The Vulnerability Analysis for Container Security AI Agent, co‑developed by NVIDIA and ServiceNow, will be available early 2025. About ServiceNow ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: www.servicenow.com.

ServiceNow Partners With NVIDIA to Accelerate Enterprise Adoption of Agentic AI By Investing.com

Together, ServiceNow and NVIDIA power GenAI to transform enterprise experiences and unlock unprecedented value for customers in industries around the world SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the AI platform for business transformation today announced a major expansion to its strategic partnership with NVIDIA to accelerate enterprise adoption of Agentic AI. The companies will use NVIDIA NIM Agent Blueprints to co-develop native AI Agents within the ServiceNow platform, creating use cases fueled by business knowledge that customers simply choose to turn on. NVIDIA will collaborate with ServiceNow to map out multiple AI agent use cases. With six years of joint innovation on AI models, along with several previously announced strategic collaborations, ServiceNow and NVIDIA are reshaping how businesses integrate AI into their operations. The Now Platform is rapidly becoming a foundation for enterprise transformation in the evolving landscape of generative AI. By harnessing NVIDIA's advanced AI infrastructure"such as the NVIDIA AI Enterprise software platform, including the NVIDIA NeMo framework and NVIDIA NIM microservices running on NVIDIA DGX Cloud, and ServiceNow's leading AI platform for business transformation, this partnership is supercharging productivity and streamlining complex workflows across industries. GenAI is a massive tailwind for our industry, and ServiceNow and NVIDIA are bringing the next wave of agentic AI to enterprises everywhere, said ServiceNow Chairman and CEO Bill McDermott. The transformative potential of AI is unfolding for enterprises in real time. CEOs are looking to ServiceNow and NVIDIA to modernize their businesses and lead them into an AI-powered future. Together, our world-class product and engineering teams are shoulder-to-shoulder, putting AI to work for our customers. The convergence of accelerated computing and generative AI is advancing a new era of enterprise transformation, said Jensen Huang, founder and CEO, NVIDIA. Together, NVIDIA and ServiceNow are readying organizations for agentic AI services to unlock unprecedented productivity across industries." Enriching ServiceNow AI Agents with NVIDIA NIM Agent Blueprints for Cybersecurity With unified, real-time access to enterprise wide knowledge, tools, workflows, and data on the Now Platform, ServiceNow AI Agents " originally announced in September " can comprehend and interpret context, break down complex outcomes into smaller tasks, prioritize them, plan actions, and execute strategies to achieve desired results. Co-development between ServiceNow and NVIDIA will expand out-of-the-box AI agent use cases into additional solution areas, beginning with security vulnerability. Leveraging NVIDIA NIM Agent Blueprints, the companies will jointly develop Vulnerability Analysis for Container Security AI Agent to expand AI Agent capabilities beyond ticket resolutions to automate vulnerability analysis and make recommendations for human agents, with plans to add more throughout 2025. Customers will be able to quickly implement these turn-key AI Agents, simply by turning them on from ServiceNow AI Agent Studio once available in 2025. ServiceNow AI Agents reinvent workflows across the enterprise, from small and specialized tasks like single issue resolution, to running an entire incident response workflow. Guardrails " built using NVIDIA NeMo Guardrails software " for robust oversight are built in to help ensure organizations can add the levels of governance they need for their unique business processes. Initial use cases for Customer Service Management (CSM) AI Agents and IT Service Management (ITSM) AI Agents are expected to reduce mean time to resolution and make live agents more productive. From partnering with Hugging Face on open-access large language models (LLMs) for code generation to introducing telco-specific AI solutions and being early adopters of NVIDIA NIM microservices, ServiceNow and NVIDIA are defining the future of AI-powered business automation. Accelerating the Value of GenAI Investments ServiceNow and NVIDIA are showcasing the ability of enterprise AI to transform experiences and unlock unprecedented value for top innovators in industries around the world. By bringing NVIDIA's AI-powered capabilities into ServiceNow Now Assist, customers such as American Honda (NYSE:HMC), the National Science Foundation, Siemens, TRIMEDX, and joint customers of ServiceNow and Visa (NYSE:V) benefit from more intelligent, scalable, and efficient AI-driven solutions. American Honda American Honda is applying GenAI to improve deflection and efficiency of service, delivering a world class digital experience to their North American employees. National Science Foundation GenAI is also being adopted in the public sector. The U.S. federal government's National Science Foundation is leveraging new GenAI solutions to support their mission to promote the progress of science by investing in research to expand knowledge in science, engineering, and education. Siemens As an AI Lighthouse customer with ServiceNow and NVIDIA, Siemens Global Business Services (GBS) is streamlining IT, HR, and customer service operations by deploying GenAI to boost speed and reliability across workflows, while cutting costs and increasing efficiency. For example, with case summarization, Siemens GBS has accelerated productivity, enabling them to close 72K cases annually. TRIMEDX TRIMEDX, a leading independent clinical asset management company, is using Now Assist to accelerate the development of core business ops, without having to hire additional developers at the same rate. In just the first three months after deploying GenAI, TRIMEDX benefitted from a 22% increase in developer productivity and is expanding their developer pool to citizen developers who are quickly learning new best practices. Visa Visa is at the forefront of payments technology, with operations in more than 200 countries and territories. As banks face an unprecedented surge in credit card disputes, including $11 billion worth of disputed charges last year alone1, Visa and ServiceNow have joined forces to launch ServiceNow Disputes Management, Built with Visa. Integrated with Now Assist for Banking, this solution is powering faster dispute self-service and deflection, which enhances productivity, streamlines compliance, and elevates the customer experience, all critical to Visa and its customers. Top business outcomes benefit multiple personas, including employees through increased self-service options, customer service agents through summarization and resolution note generation, and system administrators and developers through several types of code, analytics, and playbook generation. Using ServiceNow domain specific models and powered by NVIDIA capabilities, customers are realizing real business results. ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: www.servicenow.com. ServiceNow Forward-Looking Statements This press release contains forward'looking statements. Such statements include statements regarding future product capabilities and offerings and expected benefits to ServiceNow. Forward'looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward'looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, ServiceNow's results could differ materially from the results expressed or implied by the forward'looking statements made. ServiceNow undertakes no obligation, and does not intend, to update the forward'looking statements. Factors that may cause actual results to differ materially from those in any forward'looking statements include: (i) delays and unexpected difficulties and expenses in executing the partnership or delivering the product capabilities and offerings, (ii) changes in the regulatory landscape related to AI and (iii) uncertainty as to whether sales will justify the investments in the product capabilities and offerings. Further information on factors that could affect ServiceNow's financial and other results is included in the filings ServiceNow makes with the Securities and Exchange Commission from time to time. © 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. 1 Reversing a Credit-Card Charge Has Never Been Easier"or More Abused - WSJ

ServiceNow CEO McDermott: 'Taking On The World's Biggest Challenges' With AI, New Nvidia Pact, More

'Companies are going to be able to decide, 'Do I go for growth? Invent new use cases? Solve new customer problems and grow again.' And I think we can lift the whole GDP of the world economy,' ServiceNow CEO Bill McDermott tells CRN. ServiceNow Wednesday unveiled new AI technologies and expanded strategic relationships with Nvidia and Cognizant as a way to showcase its AI prowess, taking advantage of its third fiscal quarter earnings to stake its claim as one of the IT industry's leading AI companies. ServiceNow introduced Workflow Data Fabric, a new integrated data layer it says unifies an enterprise's business and technology business data as a way to provide real-time secure access to data for all workflows and AI agents. Also new Wednesday is an expansion of ServiceNow's strategic partnership with Nvidia under which the two companies will use Nvidia NIM Agent Blueprints to co-develop native AI agents to help businesses create new use cases for the ServiceNow Now platform. Under the expanded relationship, the two will collaborate to map out multiple AI agent use cases. [Related: ServiceNow CEO Bill McDermott: 'We're Putting AI To Work For People'] AI, particularly in conjunction with help from strategic partners such as Nvidia, has become an important driver of ServiceNow's business overall, said company CEO Bill McDermott. "I'm really excited because we're taking on the world's biggest challenges," McDermott told CRN. "They're also the world's biggest opportunities. Loving the fact that already with Now Assist we're increasing human productivity a day-and-a-half [per week]. I think we can increase human productivity at a level of three or four days a week. So companies are going to be able to decide, 'Do I go for growth? Invent new use cases? Solve new customer problems and grow again.' And I think we can lift the whole GDP of the world economy. I think we can add trillions and trillions [of dollars] to the world economy with the ServiceNow platform and Nvidia. Literally." ServiceNow's third fiscal quarter, which ended September 30, was another beat and raise beyond expectations, McDermott said. "The key takeaway is Now Assist, which is our generative AI platform, is the fastest growing product in the history of ServiceNow," he said. "We have many, many customers investing millions and millions [of dollars in Now Assist] because they know they're going to get a great return, and they know they're going to run a much better company on the back of the ServiceNow Now platform powered by Gen AI. And among those great brands, you have the Defense Logistics Agency, EY, Lloyds Bank, Cognizant, and Pure Storage." ServiceNow Wednesday said the company and Nvidia start jointly developing a Vulnerability Analysis for Container Security AI agent as a way to use the AI Agent capabilities on the ServiceNow Now platform to automate vulnerability analysis and provide human agents with recommendations. Further AI Agent collaboration is expected throughout 2025. With the move, the two are bringing turnkey capabilities using Nvidia NIM agent and blueprints to help customers to solve some of the world's biggest challenges, McDermott said. "One such example would be security vulnerability," he said. "So we're super fired up." AI agents have become key to helping businesses orchestrate processes across departments and with other businesses, McDermott said. "Since 2007, when the iPhone hit the market, people stopped working in silos," he said. "They work across departments. They work cross functionally in teams to get things done. We will be the only one with a platform that not only has our own AI agents, but also integrates with other people's AI agents. We're putting AI to work for people. We'll be the one that's the orchestration layer of all the agents, so you have a well-governed company, a compliant company, a secure company, a company that's managing the risk. Because if you let agents run wild the way these departmental application systems have run wild, it will be like hitting a baseball bat into a hornet's nest with agents zooming all around, people zooming all around, but no one corralling it all into a coherent process." ServiceNow's new Workflow Data Fabric works with an enterprise's structured, unstructured, semi-structured, and streaming data, both within and outside the business, to scale and provide efficiency, and works with ServiceNow Automation Engine and the RaptorDB Pro. Automation Engine works with the RaptorDB Pro database to provide pre-built integrations and automation tools and other processes to improve orchestration, the company said. Cognizant, ranked No. 8 on the CRN 2024 Solution Provider 500, was also unveiled as the first strategic channel partner to work with Workflow Data Fabric. McDermott said that, at this year's ServiceNow Knowledge 2024 conference in Las Vegas, that he talked about the chaos of 20th century enterprise architecture with so many point solutions in departments that do not integrate well. "This causes 33 percent productivity leakage because people 'swivel chair' in and out of 17 different applications on average a day," he said. "No wonder they don't want to come to the office. With ServiceNow, you have one clean pane of glass that resides above the chaos to automate the way work flows. Today we introduced Workflow Data Fabric to the marketplace. Businesses are pulling in a variety of data from all sources. Those sources could be structured when, for example, in a fixed format, easily searchable data, or it could be unstructured, not predefined. It could come from OneDrive or Box." With Workflow Data Fabric, businesses don't have to change their data strategy, McDermott said. "We invented a zero copy capability on our amazing RaptorDB workflow, and you now can directly access any enterprise data without copying it into ServiceNow from any data source," he said. "It could be those systems of record. It could be the great partnership we announced today with Databricks and Snowflake. And it could be the hyper scalers. But now you fundamentally have changed the game because RaptorDB, which is an underlying database, is 27 times faster at analytics and reporting than any other one, and in processing speed per transaction is 12 times faster." ServiceNow By The Numbers For its third fiscal quarter 2024, which ended September 30, ServiceNow reported total revenue of $2.80 billion, up 22.3 percent from the $2.29 billion the company reported for its third fiscal quarter 2023. That included subscription revenue of $2.72 billion, up from last year's $2.22 billion, and professional services and other revenue of $82 million, up from $72 million. Analysts had been expecting total revenue for the quarter of $2.74 billion, according to Zacks. ServiceNow originally projected subscription revenue of 2.66 billion to $2.67 billion, while the analyst consensus was $2.663 billion, Zacks said. For the quarter, ServiceNow also reported GAAP net income of $432 million or $2.07 per share, up from last year's $242 million or $1.17 per share. On a non-GAAP basis, ServiceNow reported net income of $775 million or $3.72 per share, up from last year's $603 million or $2.92 per share. Analysts had been expecting non-GAAP earnings of $3.46 per share, Zacks reported. Looking ahead, ServiceNow expects fourth fiscal quarter 2024 subscription revenue of $2.875 billion to $2.880 billion, which would be a year-over-year rise of 21.5 percent to 22.0 percent over last year's $2.37 billion. ServiceNow also expects full fiscal 2024 subscription revenue of $10.655 billion to $10.660 billion, up 23 percent.