ServiceNow and Zoom Integrate AI Technologies to Enhance Enterprise Productivity

ServiceNow and Zoom usher in era of intelligence to help manage actions for peak productivity

Zoom's AI Companion custom add-on triggers actionable workflows in ServiceNow Now Assist to keep projects moving forward At Zoom's annual partner and customer event, Zoomtopia 2024, ServiceNow (NYSE: NOW) and Zoom (NASDAQ: ZM) announced an expanded strategic alliance to usher in a new era of intelligence with smarter collaboration and peak productivity across the enterprise. The two companies' generative AI (GenAI) technologies, ServiceNow Now Assist and Zoom AI Companion, will integrate in the first half of 2025 to offer organizations advanced workflow automation for tasks and activities across Zoom and ServiceNow. Organizations are seeing increased demand for AI tools that work across their critical business applications and allow employees to be more productive and keep projects moving forward. As stated by Gartner®, "The employee community is ready to go, as 92% of employees say they want AI to help them with administrative tasks and to summarize information on a particular topic."[1] Through this new integration, GenAI will help shorten and streamline that process. "CEOs are transitioning from AI fascination to AI-led business strategies, for exponential improvements in how their companies run," said Bill McDermott, chairman and CEO of ServiceNow. "ServiceNow and Zoom share a goal to supercharge teamwork. Our new integration goes from conversation to immediate action, saving time and freeing up resources so employees can focus on the work that matters most." "Through our enhanced collaboration with ServiceNow, we continue to deliver seamless interactions across both platforms with GenAI capabilities and embedded user interfaces," said Eric S. Yuan, founder and CEO of Zoom. "Integrating Zoom AI Companion with ServiceNow takes productivity to the next level, empowering customers to move seamlessly from meetings to productivity, reducing admin time and streamlining workflows." Two generative AI tools, one intuitive experience to supercharge efficiency GenAI creates seamless information flow between the places where teams collaborate. For example, a team starts a virtual meeting where they discuss and collaborate on multiple aspects of a project. Through this new integration, the Zoom AI Companion will summarize and transcribe the team's discussion, with permission, and turn action items into tasks connected to ServiceNow workflows. After the meeting, AI Companion can work with Now Assist for Strategic Portfolio Management (SPM), ServiceNow's GenAI enabled solution, to trigger the proper workflows, helping teams with next steps like automatically creating tickets, and assigning them to team members. Email notifications will then be sent to attendees with insights from the meeting, along with an auto-generated summary of post-meeting deliverables. This new announcement expands upon the ServiceNow-Zoom partnership and integrations. With this integration, ServiceNow and Zoom will take unstructured conversations and transform them into structured data connected to intelligent workflows. Availability The integration requires the purchase of both Zoom's custom AI Companion add-on and ServiceNow Now Assist. The custom Zoom AI Companion add-on announced today will be generally available in the first half of 2025. Additional Information Watch a demo of the integration.Learn more about Now Assist for SPM here.Learn more about Zoom AI Companion here. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. About ServiceNow ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: www.servicenow.com. About Zoom Zoom's mission is to provide one platform that delivers limitless human connection. Reimagine teamwork with Zoom Workplace -- Zoom's open collaboration platform with AI Companion empowers teams to be more productive. Together with Zoom Workplace, Zoom's Business Services for sales, marketing, and customer care teams, including Zoom Contact Center, strengthen customer relationships throughout the customer lifecycle. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Get more information at www.zoom.com.

ServiceNow and Zoom Usher in Era of Intelligence to Help Manage Actions for Peak Productivity

Zoom's AI Companion custom add-on triggers actionable workflows in ServiceNow Now Assist to keep projects moving forward Today at Zoom's annual partner and customer event, Zoomtopia 2024, ServiceNow (NYSE: NOW) and Zoom (NASDAQ: ZM) announced an expanded strategic alliance to usher in a new era of intelligence with smarter collaboration and peak productivity across the enterprise. The two companies' generative AI (GenAI) technologies, ServiceNow Now Assist and Zoom AI Companion, will integrate in the first half of 2025 to offer organizations advanced workflow automation for tasks and activities across Zoom and ServiceNow. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20241009177042/en/ Organizations are seeing increased demand for AI tools that work across their critical business applications and allow employees to be more productive and keep projects moving forward. As stated by Gartner, "The employee community is ready to go, as 92% of employees say they want AI to help them with administrative tasks and to summarize information on a particular topic." Through this new integration, GenAI will help shorten and streamline that process. "CEOs are transitioning from AI fascination to AI-led business strategies, for exponential improvements in how their companies run," said Bill McDermott, chairman and CEO of ServiceNow. "ServiceNow and Zoom share a goal to supercharge teamwork. Our new integration goes from conversation to immediate action, saving time and freeing up resources so employees can focus on the work that matters most." "Through our enhanced collaboration with ServiceNow, we continue to deliver seamless interactions across both platforms with GenAI capabilities and embedded user interfaces," said Eric S. Yuan, founder and CEO of Zoom. "Integrating Zoom AI Companion with ServiceNow takes productivity to the next level, empowering customers to move seamlessly from meetings to productivity, reducing admin time and streamlining workflows." Two generative AI tools, one intuitive experience to supercharge efficiency GenAI creates seamless information flow between the places where teams collaborate. For example, a team starts a virtual meeting where they discuss and collaborate on multiple aspects of a project. Through this new integration, the Zoom AI Companion will summarize and transcribe the team's discussion, with permission, and turn action items into tasks connected to ServiceNow workflows. After the meeting, AI Companion can work with Now Assist for Strategic Portfolio Management (SPM), ServiceNow's GenAI enabled solution, to trigger the proper workflows, helping teams with next steps like automatically creating tickets, and assigning them to team members. Email notifications will then be sent to attendees with insights from the meeting, along with an auto-generated summary of post-meeting deliverables. This new announcement expands upon the ServiceNow-Zoom partnership and integrations. With this integration, ServiceNow and Zoom will take unstructured conversations and transform them into structured data connected to intelligent workflows. Availability The integration requires the purchase of both Zoom's custom AI Companion add-on and ServiceNow Now Assist. The custom Zoom AI Companion add-on announced today will be generally available in the first half of 2025. Additional Information GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: www.servicenow.com. About Zoom Zoom's mission is to provide one platform that delivers limitless human connection. Reimagine teamwork with Zoom Workplace -- Zoom's open collaboration platform with AI Companion empowers teams to be more productive. Together with Zoom Workplace, Zoom's Business Services for sales, marketing, and customer care teams, including Zoom Contact Center, strengthen customer relationships throughout the customer lifecycle. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Get more information at www.zoom.com.

Aiming to streamline enterprise productivity, ServiceNow and Zoom expand strategic AI alliance - SiliconANGLE

Aiming to streamline enterprise productivity, ServiceNow and Zoom expand strategic AI alliance ServiceNow Inc. and Zoom Video Communications Inc. announced today at the annual Zoomtopia event an expanded strategic partnership to integrate their generative artificial intelligence technologies -- ServiceNow's Now Assist and Zoom AI Companion -- by the first half of 2025. With this integration, Zoom hopes to enhance enterprise productivity by automating workflows based on meeting discussions. When you think about all the time we spend in meetings, this could be a great boon to enterprises that strive for intelligence-driven collaboration. The demand for AI solutions that streamline meetings and generate actionable tasks rapidly increases. In the announcement, the two firms pointed to a Gartner study showing that 92% of employees seek AI support with administrative tasks and information summarization. That number may seem high, given that we are relatively new in the generative AI cycle, but its use is very sticky. Try it once, and people realize how easy it is and how much time it can save. Generative AI is trending towards ubiquity, like how the Internet progressed. Early in the cycle, people questioned the internet, and now it's embedded in everything we do. Generative AI still has a few naysayers, but the technology will soon be mainstream in almost every application. Integrating Zoom AI Companion (pictured) with Now Assist converts unstructured meeting discussions into structured workflows. This will reduce the manual effort required for meeting follow-ups and administrative tasks, helping teams transition seamlessly from discussion to action. The Zoom/ServiceNow integration emphasizes using AI to create a seamless flow of information within and between team collaboration platforms. For example, Zoom AI Companion can transcribe and summarize meeting discussions, highlighting key actions and follow-up tasks. Now, Assist for Strategic Portfolio Management will review these transcripts to identify key actions and automatically trigger workflows. Automation will create tasks and assign them to relevant team members. At the same time, email notifications will fire off to attendees, summarizing key takeaways and post-meeting deliverables. This latest partnership builds on builds on existing collaborations between the two companies, including: The Zoom/ServiceNow partnership reflects a commitment to continually enhance the AI capabilities of both platforms, with a focus on creating custom AI skills and agents that support broader organizational needs. This expansion aims to elevate productivity and broaden the impact of both companies across enterprise operations. This strategic partnership between ServiceNow and Zoom is in step with many enterprise software and AI trends. With the rapid development of gen AI technologies, companies are looking to integrate AI capabilities directly into their workflow and collaboration tools. ServiceNow and Zoom are trying to automate more than just isolated tasks -- they're aiming at entire processes, from communication to project management, aligning with several key industry trends, such as: The partnership between ServiceNow and Zoom reflects a strategic response to the growing demand for integrated AI solutions that help improve productivity and efficiency. By combining Zoom AI Companion's capabilities for communication and summarization with ServiceNow's Now Assist workflow management, this integration has a chance to transform how enterprises operate, seamlessly moving from conversation to action. But as with any announcement -- especially an integration like this -- the proof will be when it's out in the wild. With general availability in the first half of next year, it could be 12 months or more before we see whether this will be the next step in the evolution of AI-powered productivity.

ServiceNow, Zoom Integrate GenAI For Seamless Meeting-To-Action Orchestration

'Think about a Zoom meeting and identifying the people and making sure that the system understands when the last conversation we had was. All those things can come into play by this integration. We're making sure that our partners can build on top of the Now Assist platform, and we feel this integration makes both products more powerful,' says Dorit Zilbershot, ServiceNow's vice president of platform and AI innovation. Zoom and ServiceNow Wednesday unveiled an expanded alliance under which the two companies plan to integrate their GenAI technologies. Under that planned integration, ServiceNow Now Assist and Zoom AI Companion will be able to work with each other to automate workflows and tasks based on what was discussed during Zoom meetings. The expanded strategic alliance between the two was introduced at Zoomtopia 2024, Zoom's annual partner and customer event. [Related: ServiceNow CEO Bill McDermott: 'We're Putting AI To Work For People'] ServiceNow is working with Zoom to help businesses and channel partners take advantage of GenAI capabilities, said Dorit Zilbershot, vice president of platform and AI innovation at Santa Clara, Calif.-based ServiceNow. "We are very excited to join forces with Zoom to really turn meeting takeaways into actions, and this is all with the power of generative AI," Zilbershot told CRN. "We can make employees more productive and make meetings more powerful by taking any conversations and dynamically translate them to actions within the ServiceNow platform." This goes beyond what customers could do with GenAI and meetings on their own, Zilbershot said. "Customers currently have to build this integration," she said. "And now we are saying this is going to be seamless. It's going to be native into Zoom and in ServiceNow, and it uses the power of each company's AI technologies to really bring the best. Zoom is the expert at taking notes and making sure that they can summarize that and create actions. ServiceNow Now Assist is our generative AI technology that can take that and make it meaningful within the ServiceNow platform. We can understand if you talk about an epic or an incident or who needs to be assigned, we make sure the permissions are according to the ServiceNow permissions. So we really make life easier for our joint customers." "Epic" is ServiceNow's nomenclature for how a desired action is described, she said. ServiceNow also has a GenAI integration with Microsoft Copilot, Zilbershot said. "We do see ServiceNow as a platform," she said. "We announced a partnership with Microsoft Copilot. Now we're announcing our partnership with Zoom. We really look at ourselves as the place where we can connect to any system to help our customers be more productive." Integration between ServiceNow Now Assist and Zoom AI Companion is straightforward, Zilbershot said. "Luckily, both of our products are really built for integration, and we each leverage each other's intelligence," she said. "So the integration builds on top of work that was done in both companies for the past 12 months to build that internal intelligence and how Zoom understands meeting and how ServiceNow understands actions." The two companies are currently working with channel partners to help them understand the integration, Zilbershot said. "One of the things that we're very mindful of, both at ServiceNow and at Zoom, is the notion of governance and oversight and permissions and providing oversight," she said. "From an integration perspective, it's really making sure that if there's an action that needs to be handled from Zoom to ServiceNow, it has all the permissions and guardrails around it to make sure that we're not just creating tasks in ServiceNow without any human oversight." ServiceNow, as part of the September ServiceNow Now platform Xanadu release, introduced the concept of a skills kit where our customers can build generative AI skills natively in Now Assist, and we're working closely with partners and channels to equip them with the ability to build those custom skills, Zilbershot said. "We're seeing that the integration with Zoom creates an opportunity for our partners to build on top of the ServiceNow platform and create a much richer experience within Zoom," she said. "Think about a Zoom meeting and identifying the people and making sure that the system understands when the last conversation we had was. All those things can come into play by this integration. We're making sure that our partners can build on top of the Now Assist platform, and we feel this integration makes both products more powerful." Zoom is using its Zoomtopia 2024 to highlight the evolution of AI Companion, a product that is included with any Zoom subscription, that is already best in class at doing things like meeting summaries or transcripts, said Ross Mayfield, head of product at Zoom Zoom is introducing AI Companion 2.0, Mayfield told CRN. "This is not just having an assistant that can do things like transcribe stuff for you, but it's a more of a powerful system of action," he said. "It's helping you move through your workday to get things done. We're also announcing what we call the custom AI Companion add-on, a paid version that allows you to have a system of action doing agentic (independent) orchestration of workflows." For instance, Mayfield said, a user could say at an internal meeting that he or she wants to provision some software to a group of employees. "We can tell AI Companion, 'Hey, we want to be able to provision this app for a group of marketing employees that report to our CMO. Can you help us with this?'" he said. "Then, to orchestrate that workflow, it reasons what your intent is, and it creates a plan and presents that plan for you to confirm before it takes the actions. AI Companion might say, 'I can get a list of employees that report to the CMO from Workday. I can then attach that list to a ticket in ServiceNow by invoking the ServiceNow Now Assist bot. I can maybe take one more step of filing a Jira with DevOps to do the last provisioning step." The integration of Zoom AI Companion with ServiceNow Now Assist is all about agents, Mayfield said. "We're actually bringing ServiceNow's AI into our conversational interface, where you would be interacting with our AI," he said. "That means our AI can talk to their AI. That's agent-to-agent collaboration. It's like having two smart new team members that can talk to each other, reason, make plans, and execute things together." The integration of ServiceNow Now Assist Zoom AI Companion is slated to be generally available in early 2025, Zilbershot said.

ServiceNow and Zoom enhance AI collaboration tools By Investing.com

SAN JOSE, Calif. - ServiceNow (NYSE: NYSE:NOW) and Zoom (NASDAQ: ZM) announced a new integration set to launch in the first half of 2025, aiming to streamline workflow automation for enterprise productivity. The announcement was made at Zoom's annual event, Zoomtopia 2024, where the companies revealed their plans to combine ServiceNow's Now Assist and Zoom's AI Companion to create a more efficient work environment across their platforms. The integration responds to the growing demand for AI capabilities that enhance employee productivity by automating administrative tasks and summarizing information. According to a Gartner (NYSE:IT) report, 92% of employees are eager for AI to assist with such tasks. The partnership between ServiceNow and Zoom is designed to meet this need by transforming unstructured meeting discussions into structured data, which can then trigger relevant workflows in ServiceNow. Bill McDermott, ServiceNow's CEO, emphasized that the integration would allow for immediate action following conversations, saving time and resources. Similarly, Zoom's CEO, Eric S. Yuan, highlighted the potential for increased productivity by enabling customers to transition smoothly from meetings to actionable tasks. The upcoming integration will allow the Zoom AI Companion to transcribe and summarize virtual meetings, converting discussion points into tasks within ServiceNow's workflows. This process is intended to facilitate the follow-up on meetings, with AI-generated summaries and deliverables sent to participants. Both the custom Zoom AI Companion add-on and ServiceNow Now Assist will be required for the integration, which is slated for general availability in the first half of 2025. The collaboration builds on the existing partnership between the two companies, furthering their commitment to improving enterprise efficiency through AI-driven solutions. This strategic alliance is part of a broader trend in the tech industry to harness the power of AI for business optimization, reflecting the shift towards AI-led strategies for company operations. The integration, based on a press release statement, represents a significant step in the evolution of collaborative work tools, offering a glimpse into the future of AI-enhanced enterprise productivity. In other recent news, Zoom Video Communications (NASDAQ:ZM) has seen significant developments in its operations and management. The company's Q2 2025 earnings and revenue surpassed expectations, with non-GAAP income from operations reaching $456 million and total revenue amounting to $1.16 billion. As a result, the full-year revenue outlook has been revised to between $4.63 billion and $4.64 billion, and non-GAAP earnings per share are projected to be $5.29 to $5.32. Zoom has also introduced new features and products aimed at improving compliance and security, including Zoom Compliance Manager Plus, Meeting Survivability, and Zoom Mesh for Meetings. Additionally, the company formed a strategic partnership with Mitel to provide a hybrid cloud solution, which is expected to be available in the first half of 2025. In a strategic move, Zoom launched its cloud phone service in India, marking the first cloud private branch exchange (PBX) solution in the country. Furthermore, Zoom appointed Michelle Chang, formerly of Microsoft (NASDAQ:MSFT), as its new Chief Financial Officer. Analyst firms BTIG, Stifel, Citi, Deutsche Bank (ETR:DBKGn), and Goldman Sachs (NYSE:GS) have maintained a neutral rating on Zoom. As Zoom (NASDAQ: ZM) gears up for its integration with ServiceNow, investors may find valuable insights from InvestingPro data and tips. Zoom's financial health appears robust, with the company holding more cash than debt on its balance sheet. This strong liquidity position, as highlighted by one of the InvestingPro Tips, suggests that Zoom is well-equipped to invest in innovative partnerships and technology developments like the AI integration with ServiceNow. The company's impressive gross profit margins, another InvestingPro Tip, indicate efficient operations and pricing power. For the last twelve months as of Q2 2023, Zoom reported a gross profit margin of 75.89%, demonstrating its ability to maintain profitability while investing in new technologies and partnerships. Zoom's recent performance has been noteworthy, with a strong return of 20.11% over the last three months. This positive momentum could be attributed to investor optimism about Zoom's strategic initiatives, including the upcoming ServiceNow integration. It's worth noting that 28 analysts have revised their earnings upwards for Zoom's upcoming period, suggesting growing confidence in the company's future performance. This positive sentiment aligns with the potential impact of the ServiceNow integration on Zoom's business prospects. For investors seeking a deeper understanding of Zoom's financial position and growth potential, InvestingPro offers 10 additional tips, providing a comprehensive analysis to inform investment decisions.