ServiceNow Anthropic partnership makes Claude AI default for enterprise workflow platform

ServiceNow inks another AI partnership, this time with Anthropic

ServiceNow announced a deal with major AI player Anthropic just a week after it announced a partnership with OpenAI. Enterprise workflow software company ServiceNow has entered into a multi-year deal with AI research lab Anthropic on Wednesday. This partnership involves further embedding of Anthropic's AI models into ServiceNow's platform for its customers and bringing Anthropic's AI to its employees. ServiceNow declined to clarify the duration of the partnership or the monetary size of the deal. This deal entails making Anthropic's Claude model family the preferred AI models across ServiceNow's AI-driven workflow products. Claude is now also the default model powering the company's AI agent builder, ServiceNow Build Agent, which allows developers to create agentic workflows and build apps. The deal also involves the rollout of Claude to the company's 29,000 ServiceNow employees. Claude Code, Anthropic's vibe coding product, is also available to the company's engineers. "ServiceNow with Anthropic is turning intelligence into action through AI-native workflows for the world's largest enterprises," Bill McDermott, chairman and CEO of ServiceNow, said in a company press release. "Together, we are proving that deeply integrated platforms with an open ecosystem are how the future is built." This news comes just a week after the company announced a new AI partnership with Anthropic rival OpenAI that involved giving ServiceNow customers access to OpenAI's models through the company's products. ServiceNow president, COO and CPO, Amit Zavery, said the company is intentionally pursuing a multi-model strategy. "We don't view these partnerships as competitive or mutually exclusive," Zavery said over email. "Enterprise customers want model choice. They want the right model for the right job -- keeping governance, security, and auditability consistent on the ServiceNow AI Platform. Each model brings different strengths, and our role is to orchestrate them in ways that deliver the best outcomes for customers." This deal is just the latest one for Anthropic, which has announced a number of sizable enterprise deals in recent months. The company announced a deal with global insurance provider Allianz earlier this year and partnerships with Accenture, IBM, Deloitte, and Snowflake late last year. While enterprises have struggled thus far to find a measurable return on AI investment, VCs recently predicted that this will change in 2026 -- although this is the third year in a row they have predicted that.

Anthropic will power ServiceNow agents, deepen Claude integration

Why it matters: A recent funding target valued Anthropic at $350 billion in part due to these kinds of deals: Businesses want access to Anthropic's technology, which puts the Claude-maker further ahead in the AI race. Driving the news: Claude will power ServiceNow's Build Agent, the company's AI tool for building applications and workflows, letting both professional and non-technical workers create software more quickly and efficiently using plain language. What they're saying: Claude's coding capabilities are "definitely the market leading," Amit Zavery, president, chief product officer, and chief operating officer at ServiceNow, tells Axios. * ServiceNow is embedding Claude deeper into its AI platform, positioning it as a "trusted" AI layer that operates inside enterprise rules for security, compliance and monitoring. * Claude's domain expertise will also help ServiceNow target customers in specific sectors, including in life sciences and health care, Zavery adds. * Anthropic was also willing to "work with us" and work "together to solve problems versus just adopting a product," he says, although customers will still be able to choose from other models to power their workflows. Follow the money: ServiceNow had been considered a market darling, rallying over 190% from the end of 2022 to the end of 2024. Revenue skyrocketed amid a surge in demand for automated corporate workflows, which the company sells. * The rally came to a halt as investor sentiment on software stocks overall took a huge hit throughout 2025. * Wall Street developed a consensus view that AI could replace most software. Yes, but: Partnerships with the likes of Anthropic could help ServiceNow brand itself as being part of the AI wave rather than being a victim of it. * "There will always be disruption with any technology shift," Zavery says. "But the market segments we are in, what problems we are solving, AI is a very good enabler, and that's why you see a lot of these vendors and partners like OpenAI, Anthropic, Google, others want to partner with us, and customers see... a joint capability." * ServiceNow referred to itself as an "AI control tower" in the release about the Anthropic partnership reviewed by Axios. The big picture: Wall Street entered 2026 wanting tangible evidence that AI can make workflows more efficient. * In other words, can AI make or save you money? * ServiceNow has rolled out Claude internally to 29,000 employees, and says early results show a 95% drop in prep time for sales. What we're watching: Companies get better results when AI is "woven into the whole range of things workers do every day," rather than treated as an add-on tool, Dario Amodei, CEO of Anthropic, said in a statement regarding the partnership.

ServiceNow and Anthropic ink multi-year deal to integrate Claude models

ServiceNow, an enterprise workflow software company, announced a multi-year partnership with AI research lab Anthropic on Wednesday. The deal embeds Anthropic's AI models into ServiceNow's platform for customers and brings the technology to employees. The agreement positions Anthropic's Claude model family as the preferred AI models across ServiceNow's AI-driven workflow products. ServiceNow declined to disclose the partnership's duration or monetary value. Claude serves as the default model powering ServiceNow Build Agent, a tool that enables developers to create agentic workflows and build applications. The partnership extends Claude access to ServiceNow's 29,000 employees through a company-wide rollout. ServiceNow engineers gain availability of Claude Code, Anthropic's vibe-coding product designed for coding tasks. Bill McDermott, ServiceNow's chairman and chief executive officer, commented in a company press release: "ServiceNow with Anthropic is turning intelligence into action through AI-native workflows for the world's largest enterprises." He added: "Together, we are proving that deeply integrated platforms with an open ecosystem are how the future is built." This announcement follows ServiceNow's partnership with OpenAI, announced one week earlier. That deal provides ServiceNow customers with access to OpenAI's models integrated through the company's products.

ServiceNow, Anthropic Partner On Using Claude For AI-Powered Applications

'We are bringing our domain and knowledge as well as context to build applications using Claude's models trained on that industry-specific content to build a differentiated offering,' says ServiceNow President, COO and Chief Product Officer Amit Zavery. ServiceNow Wednesday unveiled a collaboration with Anthropic to tighten the relationship between Anthropic Claude AI models and ServiceNow workflows. Under the agreement, Claude becomes the default model behind ServiceNow Build Agent, the company's vibe coding technology that uses language reasoning models and retrieval augmented generation (RAG) to transform plain language and business needs into code. ServiceNow President, COO and Chief Product Officer Amit Zavery told CRN that his company has been building out its agentic AI platform and delivering lot of automation to customers in partnership with multiple vendors and choice of cloud systems and large language models. [Related: ServiceNow Beefs Up Channel Program With AI Emphasis] "We also have seen some unique use cases emerge where we might be able to do more with a particular partner," Zavery said. "In expanding our relationship with Anthropic, we have a capability called Build Agent, which we released last year. It's a vibe coding interface. We've always had no-code and low-code to build and extend our ServiceNow platform. Build Agent provides a vibe coding interface to build a workflow or prompt." That code then can run on the ServiceNow platform with all the enterprise compliance, security management, runtime guaranteed performance, and so on, Zavery said. "And for that, we are starting to more and more use Claude as the underlying code generation tool and build agent," he said. "And we added lot of capabilities around enterprise security and things like that to make it work very fast but also guarantee full enterprise compliance capability." Zavery said customers are free to use other platforms other than Claude for the vibe coding. "One thing we've seen with Claude is it does have a very good code generation capability and the ability to build and generate code based on prompts," he said. "We've been using it inside ServiceNow for some of our engineering work. This is a vibe coding environment versus low-level coding, but we know the generation is pretty good and powerful, and we found we can make it even stronger with our Build Agent." When asked about issues businesses have faced with vibe coding such as security risks, code quality, scalability, and so on, Zavery said Claude with Build Agent mitigates those issues. "When you build an application, we provide you the data model," he said. "When building a workflow, we generate a lot of the data model based on our historical way of building workflows. So the grounding and scaffolding around these models really prevents a lot of those errors and hallucinations. That, I think, is a big difference when using Build Agent and Claude versus Claude by itself, or any other code generation tool out there for enterprise use cases. What we have done with the platform is track what the application looks like. How does it create it? What is the data model? We are really guaranteeing that outcome based on our domain understanding and expertise of many, many years." ServiceNow is also seeing a lot of interesting AI use cases emerge, in particular in regulated industries including life sciences and healthcare, Zavery said. "Anthropic with Claude has done a lot of training of data sets with our domain and context understanding of specific industries," he said. "We're bringing those together to co-innovate on things such as issue resolution, research analysis, things you want to do for case management, claims, and things like that. We are bringing our domain and knowledge as well as context to build applications using Claude's models trained on industry-specific content to build a differentiated offering." Furthermore, Zavery said, ServiceNow last year launched its ServiceNow AI Control Tower to manage the lifecycles of AI deployments, AI agents, and AI systems, Zavery said. "We discover it, we manage it, we observe it, and we track it," he said. "We help with the lifecycle as well as security and the data associated with that from the outcome perspective," he said. "We are also now able to discover Claude, easily track it and make it part of the ecosystem, so customers can manage all their AI implementations and lifecycles through one product called AI Control Tower. It's built on CMDB (Configuration Management Database) and extends very well. We do all tracking of hardware and software. We add AI for tracking and management, and that makes our product much more powerful to allow customers to make sure all the products and things they might be using are supported through our AI Control Tower."