ServiceNow Unveils AI Agents for Autonomous Enterprise Defense and IT Operations

ServiceNow debuts AI agents for security and risk to support autonomous enterprise defense - SiliconANGLE

ServiceNow debuts AI agents for security and risk to support autonomous enterprise defense ServiceNow Inc. today unveiled new artificial intelligence-powered agents for its Security and Risk suite as part of a broader effort to accelerate autonomous enterprise defense. The new capabilities, available to ServiceNow customers immediately, aim to help organizations move beyond reactive security by automating threat response, orchestrating remediation and reducing response times across the enterprise. The new AI agents, announced at the company's annual Knowledge 2025 conference in Las Vegas, are designed to help cybersecurity teams struggling under the weight of rising threats, alert fatigue and compliance burdens. The agents, drawing on ServiceNow's experience in orchestrating complex workflows at large scale, can initiate dynamic playbooks, automate responses to vulnerabilities and surface real-time insights to accelerate decision-making and reduce organizational risk. The idea is to build a foundation for self-defending enterprise systems capable of managing risk and compliance autonomously, with the appropriate level of human oversight. "AI is rewriting the rules of cybersecurity and risk management," explains Lou Fiorello, group vice president and general manager of security and risk products at ServiceNow. "CISOs are looking to use AI to drive productivity and improve their protection and response capabilities -- amplifying impact at scale. That's why ServiceNow is delivering new security outcome-focused AI agents, with the right level of human oversight, on a single platform." Along with the new security-focused AI agents, ServiceNow revealed that it's expanding its capabilities in risk-based vulnerability management to include comprehensive exposure management workflows. The new workflows enhance visibility into compensating controls, such as endpoint detection, response tools and web application firewalls, giving organizations a more holistic approach to risk mitigation. ServiceNow's previously launched threat intelligence platform is also being strengthened with additional security case management functionality to enable proactive, precise responses to emerging threats. ServiceNow also today announced expanded partnerships with Cisco Systems Inc. and Microsoft Corp., aimed at establishing AI-to-AI security ecosystems that deliver unified visibility and governance over AI deployments. The integrations pair ServiceNow's workflow intelligence with Microsoft and Cisco's cybersecurity expertise, enabling faster detection, broader context and more coordinated responses to threats. In addition to enhancing cybersecurity, ServiceNow is broadening its risk management footprint with new tools for operational resilience and AI governance. A newly introduced service called AI Control Tower offers organizations centralized visibility into their AI assets, lifecycle processes and compliance posture to ensure ethical and transparent use of AI across the enterprise. Additionally, the company debuted a new Digital Operational Resilience Management solution that allows businesses to manage disruptions, maintain business continuity and address emerging risks in today's complex digital landscape. Together, the updates reflect ServiceNow's strategy to become a unified platform for enterprise resilience. Powered by its AI Platform, Workflow Data Fabric and integration capabilities, ServiceNow is aiming to break down silos between departments and deliver a single system of action that connects people, data and processes. The announcements come a day after ServiceNow debuted a new customer relationship management platform and other new AI tools that make it easier to use AI agents. The new CRM offering includes technology from Moveworks Inc., a company ServiceNow acquired for $2.8 billion in March.

ServiceNow unveils AI agents for autonomous IT operations By Investing.com

LAS VEGAS - ServiceNow (NYSE: NOW), a prominent player in the software industry with a market capitalization of $203.24 billion and impressive gross profit margins of 79%, announced today the launch of new artificial intelligence (AI) capabilities intended to shift IT from a reactive support role to a proactive, strategic element of business. According to InvestingPro data, the company maintains a "GREAT" financial health score, positioning it well for this strategic expansion. At its annual Knowledge 2025 event, the company unveiled AI agents designed to automate and autonomously resolve IT issues before they disrupt operations. The introduction of these AI agents across various management systems, including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM), signifies a move towards zero outages and service desk incidents. This approach aligns with industry trends, as IDC forecasts that by late 2026, 65% of organizations will use AI to enhance employee and business value. ServiceNow's AI agents aim to streamline tasks such as alert triage, root cause analysis, and procurement processes by integrating real-time data from across enterprise systems. The ServiceNow AI platform serves as a central system of action, enabling these agents to perform with precision and governance. Beyond infrastructure, the new Digital End-User Experience (DEX) capabilities focus on preemptively resolving issues within the digital workplace, thereby reducing downtime and service desk loads. AI agents embedded in self-service and support channels will allow employees to troubleshoot issues independently. Additionally, ServiceNow is enhancing IT-OT convergence with new Operational Technology (OT) capabilities, applying IT best practices to industrial operations for increased visibility, intelligence, and control. This includes OT Health and the Mission Secure connector, which aim to improve the management of digital and physical infrastructure. Based on InvestingPro's Fair Value analysis, ServiceNow is currently trading near its Fair Value, suggesting the market has efficiently priced in its technological advantages and growth potential. Discover 15+ additional exclusive insights about ServiceNow with an InvestingPro subscription. The ServiceNow AI Platform integrates third-party data, intelligent agents, and dynamic workflows, providing a unified system of action across departments. This is intended to eliminate silos and enhance decision-making, allowing for faster and more resilient operations. The company's advancements in AI and automation are a culmination of its workflow expertise, aiming to redefine IT's role in business transformation and growth. All of the announced capabilities are available as of today. This shift towards autonomous IT is already impacting companies like USI Insurance Services, where CVP & CTO Tim Porreca noted that the technology is streamlining service desk interactions, allowing employees to focus on core business activities and growth opportunities. ServiceNow's announcement is based on a press release statement and does not constitute an endorsement of the company's claims. The information provided is for general knowledge and does not reflect the views or opinions of the author. In other recent news, ServiceNow has announced the general availability of its new Core Business Suite, an AI-powered platform designed to streamline business operations by integrating various functions into a unified experience. This suite includes a Finance Case Management solution that automates case management requests, reducing manual tasks and enhancing efficiency. Additionally, ServiceNow and Amazon Web Services (AWS) have partnered to offer a solution aimed at improving data integration and real-time analytics, facilitating automated workflows and informed decision-making across enterprises. In a separate development, ServiceNow and Zoom have announced a collaboration to integrate Zoom's customer experience platform with ServiceNow's CRM and IT Service Management solutions, aiming to enhance customer service and IT support in contact centers. This integration will provide a unified workspace for managing interactions and enable personalized, AI-driven experiences. Furthermore, Scotiabank has raised its price target for ServiceNow shares to $1,100, citing the company's strong positioning in the enterprise software market and its leadership in AI-driven business transformation. Analyst Allan Verkhovski highlighted ServiceNow's ability to enhance productivity and reduce costs, projecting significant cost savings by 2025. These recent developments underscore ServiceNow's continued focus on innovation and strategic partnerships to drive business transformation.

ServiceNow introduces AI agents for enterprise security By Investing.com

LAS VEGAS - ServiceNow (NYSE: NOW), a prominent player in the software industry with a market capitalization of $203.24 billion, announced the launch of AI agents within its Security and Risk solutions at its annual event, Knowledge 2025. The company, which has maintained impressive gross profit margins of 78.92%, aims to transition enterprises from reactive defense to autonomous resilience, providing robust, efficient, and ethical security solutions. According to InvestingPro analysis, ServiceNow's strong financial health score and robust operational metrics suggest it's well-positioned to execute this strategic initiative. The AI agents are designed to enhance consistency, uncover insights, and decrease response times for cybersecurity teams. In a world where threats are often detected post-damage and compliance gaps only surface during audits, these agents promise to streamline workflows and enable faster, smarter responses. According to a report by IDC, ServiceNow Security Operations offers comprehensive orchestration across numerous security tools, allowing for integrated responses across systems. This orchestration capability is critical in managing security, risk, and compliance effectively. The company's strong execution is reflected in its impressive 21.01% revenue growth over the last twelve months, with total revenue reaching $11.47 billion. For deeper insights into ServiceNow's performance metrics and growth potential, investors can access the comprehensive Pro Research Report available on InvestingPro. Lou Fiorello, group vice president and general manager of security and risk products at ServiceNow, emphasized the significance of AI in rewriting the rules of cybersecurity and risk management. Fiorello stated that AI agents, combined with human oversight, would enable organizations to act swiftly and stay ahead of evolving threats. ServiceNow is also expanding its risk-based vulnerability management to include comprehensive exposure management workflows, enhancing visibility into compensating controls and enabling a more holistic approach to risk mitigation. Furthermore, the company is bolstering its threat intelligence platform with additional security case management functionality. Global partnerships with Microsoft and Cisco were announced, focusing on building AI-to-AI ecosystems and providing security and governance for AI. These integrations are expected to offer broader visibility and more coordinated responses. Beyond security, ServiceNow introduced AI Control Tower capabilities for AI inventory, lifecycle management, and compliance overview, ensuring ethical practices and accountability. The new Digital Operational Resilience Management (DORM) solution extends risk management to address operational disruptions and emerging risks in the digital landscape. These solutions are part of ServiceNow's commitment to empowering organizations to protect their digital assets and optimize operational resilience. The company's AI Platform unifies intelligence and action across the enterprise, operationalizing resilience at scale. All capabilities announced are available starting today, as ServiceNow continues to accelerate the transformation of security operations across industries, aiming to make organizations more resilient, proactive, and secure. With a "GREAT" financial health score of 3.02 from InvestingPro, which evaluates over 100 financial metrics, ServiceNow demonstrates the financial stability needed to support its ambitious security initiatives. The platform offers 15 additional exclusive ProTips and detailed analysis for investors seeking to understand the complete investment potential of this technology leader. This news is based on a press release statement from ServiceNow. In other recent news, ServiceNow has unveiled several significant developments at its Knowledge 2025 event. The company announced the launch of its Workflow Data Network, designed to enhance AI-driven workflows by connecting various data platforms and applications. This initiative is further strengthened by a strategic partnership with Amazon Web Services (AWS), integrating AWS capabilities for real-time data unification and workflow automation. Additionally, ServiceNow revealed plans to acquire data.world, aiming to enrich its AI Platform with advanced data cataloging and governance capabilities. In another move, ServiceNow introduced AI agents for autonomous IT operations, which are designed to proactively resolve IT issues and reduce service desk incidents. The company also launched its Core Business Suite, an AI-powered platform that aims to streamline core business processes by integrating functions like HR, finance, and legal. Furthermore, ServiceNow and Zoom announced an integration to enhance customer service and IT support through a combined AI-driven solution. These recent developments underscore ServiceNow's focus on leveraging AI to transform business operations and improve decision-making across enterprises.