SoundHound AI Unveils Next-Gen AI Platform for Restaurants with Omnichannel Ordering

SoundHound AI : Unveils Next Generation AI Platform for Restaurants, Enhancing Dynamic Drive Thru with Omnichannel Ordering

Santa Clara, CA, February 25, 2024 - SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice artificial intelligence, today announced the next generation of its voice AI-powered platform for restaurants, enhancing its Dynamic Drive-Thru solution's accuracy, speed, and adding seamless omnichannel ordering. Now, restaurants can extend their AI automation beyond the drive-thru to include Call-to-Order, Text-to-Order, Scan-to-Order, and In-Car Voice Ordering. With a majority of quick-service restaurant (QSR) transactions occurring at the drive-thru, speed and accuracy are imperative. Slow service and order errors can reduce sales and damage customer loyalty. SoundHound's Dynamic Drive-Thru delivers a solution with: SoundHound transforms restaurant operations at scale, powering well over 10,000 locations with its industry-leading voice and conversational AI technology. From drive-thru to phone ordering, the company is integrated into the operations of top restaurant brands, including Chipotle, Church's Texas Chicken, Jersey Mike's, and White Castle. Backed by millions of hours of proprietary voice data and an annual query run rate in the billions, SoundHound delivers unmatched accuracy, automation, and scalability, making it the leading AI provider for restaurants. "AI in restaurants is no longer optional - it's the new standard. The future is omnichannel, and our advanced platform gives restaurants the flexibility to integrate automation across every customer touchpoint," said James Hom, Chief Product Officer at SoundHound AI. "With over two decades of AI expertise and data, SoundHound has developed the most advanced and comprehensive solution that not only works for the drive-thru but seamlessly integrates across all ordering channels." SoundHound continues to pioneer innovation across industries. At CES 2025, the company unveiled the-first ever in-vehicle voice commerce ecosystem. This advanced technology now allows drivers and passengers to place a food order for takeout, make payments seamlessly, and then navigate to the nearest pick-up location, all directly from a car's infotainment system completely hands-free. To learn more about restaurant solutions from SoundHound AI, visit: www.soundhound.com. About SoundHound AI SoundHound (Nasdaq: SOUN), a global leader in conversational intelligence, offers voice and conversational AI solutions that let businesses offer incredible experiences to their customers. Built on proprietary technology, SoundHound's voice AI delivers best-in-class speed and accuracy in numerous languages to product creators and service providers across retail, financial services, healthcare, automotive, smart devices, and restaurants via groundbreaking AI-driven products like Smart Answering, Smart Ordering, Dynamic Drive-Thru, and Amelia AI Agents. Along with SoundHound Chat AI, a powerful voice assistant with integrated Generative AI, SoundHound powers millions of products and services, and processes billions of interactions each year for world class businesses.

SoundHound AI Unveils Next-Generation AI Platform for Restaurants, Enhancing Dynamic Drive-Thru with Omnichannel Ordering

SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice artificial intelligence, today announced the next generation of its voice AI-powered platform for restaurants, enhancing its Dynamic Drive-Thru solution's accuracy, speed, and adding seamless omnichannel ordering. Now, restaurants can extend their AI automation beyond the drive-thru to include Call-to-Order, Text-to-Order, Scan-to-Order, and In-Car Voice Ordering. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250225367612/en/ With a majority of quick-service restaurant (QSR) transactions occurring at the drive-thru, speed and accuracy are imperative. Slow service and order errors can reduce sales and damage customer loyalty. SoundHound's Dynamic Drive-Thru delivers a solution with: SoundHound transforms restaurant operations at scale, powering well over 10,000 locations with its industry-leading voice and conversational AI technology. From drive-thru to phone ordering, the company is integrated into the operations of top restaurant brands, including Chipotle, Church's Texas Chicken, Jersey Mike's, and White Castle. Backed by millions of hours of proprietary voice data and an annual query run rate in the billions, SoundHound delivers unmatched accuracy, automation, and scalability, making it the leading AI provider for restaurants. "AI in restaurants is no longer optional - it's the new standard. The future is omnichannel, and our advanced platform gives restaurants the flexibility to integrate automation across every customer touchpoint," said James Hom, Chief Product Officer at SoundHound AI. "With over two decades of AI expertise and data, SoundHound has developed the most advanced and comprehensive solution that not only works for the drive-thru but seamlessly integrates across all ordering channels." SoundHound continues to pioneer innovation across industries. At CES 2025, the company unveiled the-first ever in-vehicle voice commerce ecosystem. This advanced technology now allows drivers and passengers to place a food order for takeout, make payments seamlessly, and then navigate to the nearest pick-up location, all directly from a car's infotainment system completely hands-free. To learn more about restaurant solutions from SoundHound AI, visit: www.soundhound.com. About SoundHound AI SoundHound (Nasdaq: SOUN), a global leader in conversational intelligence, offers voice and conversational AI solutions that let businesses offer incredible experiences to their customers. Built on proprietary technology, SoundHound's voice AI delivers best-in-class speed and accuracy in numerous languages to product creators and service providers across retail, financial services, healthcare, automotive, smart devices, and restaurants via groundbreaking AI-driven products like Smart Answering, Smart Ordering, Dynamic Drive-Thru, and Amelia AI Agents. Along with SoundHound Chat AI, a powerful voice assistant with integrated Generative AI, SoundHound powers millions of products and services, and processes billions of interactions each year for world class businesses.