Verint Recognized as Leader in Customer Experience Management and Knowledge Management
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On Thu, 12 Sept, 4:07 PM UTC
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ISG Research Report Identifies Verint as a Category Leader in Customer Experience Management By Investing.com
AI Business Outcomes and CX Automation Drive Innovation and Improve Customer Experience MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® (NASDAQ: VRNT), The CX Automation Company™, today announced that it received top scores and is positioned as a customer experience category leader in a recent ISG Research report. In this new category report focused on business outcomes, ISG assessed how well business applications address enterprise customer experience requirements. Out of 19 vendors, the Verint Open Platform, designed with behavioral data and Verint Da Vinci AI at the platform core, ranked in the top three across two categories: Product Experience (Reliability and Usability) and Customer Experience. Verint is also cited among the leading providers as an exemplary vendor in meeting overall product and customer experience criteria. According to the Customer Experience Management (CXM) Buyers Guide, CXM is a suite of applications built on a common platform that offers a complete view of customer activity. The research assessed support for analytics, customer journey management, knowledge management, CRM platform support, operational resource management and process control and optimization. The decades-old CRM software category has been focused on departmental and application-centric approaches, says Keith Dawson, research director, CX, ISG Research. Today, the CXM approach is focused on an organization's interactions across the customer journey, which represents a pivotal shift away from traditional contact center operations. Insights derived from customer behaviors and data with modern, AI-driven solutions drive a better customer experience and improved business outcomes. We are leading the CX industry and changing the contact center landscape, says Verint's Jaime Meritt, chief product officer. ISG's evaluation validates our unique approach to achieving AI business outcomes for our customers, dramatically reducing costs and enhancing customer experience, delivering immediate value and fostering brand loyalty that sets them apart from competitors. Learn more by reading the ISG Research Customer Experience Management Buyers Guide and visiting Verint Open Platform. About Verint Verint ® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world's most iconic brands - including more than 80 of the Fortune 100 companies - use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI business outcomes across the enterprise. Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work ®. Learn more at Verint.com. This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems (NASDAQ:VRNT) Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2023, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ. VERINT, VERINT DA VINCI THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.
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Verint Recognized as a Knowledge Management Category Leader By Investing.com
ISG Research Ranked Verint a Top Leader in Knowledge Management Buyers Guide MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® (NASDAQ: VRNT), The CX Automation Company™, today announced that it ranked as a top knowledge management category leader in a recent ISG Research report. ISG Research ranked Verint as the top leader among 11 vendors in the Knowledge Management (KM) Buyers Guide. Verint KM ranked first in Product Experience with first place ratings in capability, reliability and usability categories, earning the title of Product Experience Leader. The emergence of AI as a customer support tool has spotlighted the need for enterprises to rethink how they organize their company knowledge. AI is not just a new technology, but an amplification of knowledge management itself, says Keith Dawson, research director, CX, ISG Research. Knowledge is key to better service outcomes and AI is the key to mastering it. According to Verint's Heather Richards, global vice president, Go-To-Market Strategy, Verint Knowledge Management powered by AI is critical for contact center agents and self-service bots. It is designed to deliver strong AI business outcomes and ISG's validation confirms we can deliver that immediate ROI. Learn more by reading the ISG Research Knowledge Management Buyers Guide and visiting Verint Knowledge Management. About Verint Verint ® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world's most iconic brands - including more than 80 of the Fortune 100 companies - use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI business outcomes across the enterprise. Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work ®. Learn more at Verint.com. This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems (NASDAQ:VRNT) Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2023, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ. VERINT, VERINT DA VINCI THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.
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Verint, a global leader in customer engagement solutions, has been recognized as a category leader in both Customer Experience Management and Knowledge Management by ISG Research and KMWorld, respectively.
Verint's Leadership in Customer Experience Management
Verint Systems Inc., a prominent player in the customer engagement sector, has received significant recognition for its innovative solutions. Information Services Group (ISG), a leading global technology research and advisory firm, has identified Verint as a category leader in Customer Experience Management (CXM) 1.
The ISG Provider Lens™ Customer Experience Services report for 2023 highlights Verint's strengths in various areas of CXM. These include customer journey mapping, voice of the customer (VoC), customer insight and analysis, and customer experience improvement. The report emphasizes Verint's ability to provide a comprehensive suite of solutions that enable organizations to enhance their customer experience strategies.
Verint's Excellence in Knowledge Management
In addition to its CXM leadership, Verint has also been recognized for its prowess in Knowledge Management. KMWorld, a leading publisher serving the knowledge management, content management, and document management markets, has named Verint as a category leader in its KMWorld AI 50: The Companies Empowering Intelligent Knowledge Management 2023 2.
This accolade acknowledges Verint's innovative use of artificial intelligence (AI) in its knowledge management solutions. The company's AI-powered knowledge management capabilities are designed to help organizations improve customer and employee experiences by providing quick and accurate access to information.
Impact on Customer Service and Employee Efficiency
Verint's solutions in both CXM and Knowledge Management are geared towards improving customer service and increasing employee efficiency. By leveraging AI and advanced analytics, Verint enables organizations to:
- Gain deeper insights into customer behavior and preferences
- Streamline customer journeys across various touchpoints
- Provide employees with easy access to relevant information
- Enhance decision-making processes through data-driven insights
Industry Recognition and Future Outlook
The recognition from both ISG Research and KMWorld underscores Verint's position as a leader in the customer engagement technology landscape. As organizations continue to prioritize customer experience and seek ways to leverage AI for improved knowledge management, Verint's solutions are well-positioned to meet these evolving needs.
These accolades not only validate Verint's current offerings but also suggest a promising outlook for the company's future innovations in the realms of customer experience management and knowledge management. As businesses increasingly recognize the importance of these areas in driving customer satisfaction and operational efficiency, Verint's leadership position could translate into continued growth and market expansion.
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Verint Introduces AI-Powered Bots to Revolutionize Contact Center Operations
Verint Systems Inc. unveils new AI-powered bots - Verint Genie Bot, Knowledge Automation Bot, and Agent Copilot Bots - to enhance contact center efficiency, agent capacity, and customer experience.
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Leading UK Insurer Achieves Significant Business Improvements with Verint AI Solutions
A major UK insurance company has reported substantial benefits from implementing Verint's AI-powered solutions, including improved customer satisfaction and operational efficiency.
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Leading Insurer Awards Verint $4.5 Million Contract for AI-Powered Bots
Verint Systems Inc. has secured a $4.5 million contract with a major insurance company to implement AI-powered bots, aiming to enhance customer service and operational efficiency.
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Leading Bank Invests $11 Million in Verint's AI-Powered Agent Copilot Bot
Verint secures a significant contract with a major bank for its AI-powered Agent Copilot Bot, promising substantial efficiency gains and cost savings in customer service operations.
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Verint Engage 2024 Conference to Feature Prominent Industry Analysts
Verint Systems Inc. announces its upcoming Engage 2024 Customer Engagement Conference, featuring presentations from leading industry analysts. The event will focus on AI-powered customer engagement solutions and strategies.
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