Verint Introduces AI-Powered Bots to Revolutionize Contact Center Operations

Verint Expands Contact Center Business Analytics Suite with Verint Genie Bot

ENGAGE 2024- Verint (NASDAQ: VRNT), The CX Automation Company™, today announced the expansion of its contact center suite of business analytics solutions for business leaders, business analysts and IT developers. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20240925769780/en/ The Verint Data Hub unifies behavioral data across all customer touchpoints across the enterprise and, as such, is a "gold mine" of business insights that can power the contact center and the entire enterprise. Contact centers use the business analyst team to deliver deep dive analysis and answers to "what" and "why." For decades, the pace of answering those questions by business analysts has been throttled by a resource bottleneck in hiring and training analysts. Brands have too few analysts to mine these insights, derive meaning and establish root cause in a timely fashion. With the new Verint Genie Bot embedded in Verint's market-leading Speech Analytics solution, the analyst team is now supercharged and can deliver to the business both deeper insight and shorter time to insights. In addition to the business analyst team, contact center executives and other users need data and immediate answers relative to customer complaints, churning, and escalations. The Verint suite of business analytics includes the Verint Data Insight Bot, empowering business leaders to have a "conversation with their data" and use the Verint Bot to get immediate answers. Verint's suite of business analytics also provides data and AI tools to support customers' IT initiatives. IT developers can leverage easy access to rich data sets in the Verint Behavioral Data Hub and can deliver enterprise insights using their existing data mining tools and data lakes. "As a long-standing speech analytics market leader, Verint is once again raising the bar with innovation across a suite of business analytics solutions," says Verint's Daniel Ziv, vice president, AI and Analytics, Go-to-Market Strategy. "The new Genie bot embedded in our Speech Analytics solution is a game changer, as it dramatically shortens the time from data to impact. Generating and accessing insights in seconds rather than days or weeks can potentially save organizations millions of dollars." Verint (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world's most iconic brands - including more than 80 of the Fortune 100 companies - use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work. Learn more at Verint.com. This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2024, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ. VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.

Verint Knowledge Automation Bot Increases Agent Capacity and Elevates CX By Investing.com

New Approach to Knowledge Management Delivers Rapid, Tangible AI Business Outcomes ORLANDO, Fla.--(BUSINESS WIRE)--ENGAGE 2024--Verint ® (NASDAQ: VRNT), The CX Automation Company™, today announced the launch of the Verint Knowledge Automation Bot, a new addition to Verint's market-leading Agent Copilot Bots. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20240924574207/en/ With the Verint Knowledge Automation Bot, contact center agents no longer need to spend valuable time searching for the right answers to customer questions while the customer is on hold. Instead, the AI-powered bot automatically searches across multiple enterprise content sources and leverages Gen AI to summarize these search results into a single, easily digestible, and quick response to the customer question. This new approach does not require lengthy content migration or knowledge management re-writing projects, helping brands leverage existing content from a variety of enterprise sources. The Verint Knowledge Automation Bot is a unique and compelling offering that increases agent capacity and can reduce average call duration by 45 seconds, says Verint's Heather Richards, vice president, Go-to-Market. "Brands can now revamp their approach to knowledge in days instead of months. Contact centers can significantly reduce average call duration while elevating both agent experience and customer experience, driving stronger and faster AI business outcomes. Visit Verint Knowledge Automation Bot to learn more. About Verint Verint ® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world's most iconic brands - including more than 80 of the Fortune 100 companies - use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work ®. Learn more at Verint.com. This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems (NASDAQ:VRNT) Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2024, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ. VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.

Verint Agent Copilot Bots Can Double Agent Capacity in the Contact Center By Investing.com

Verint Unveiled Groundbreaking AI Business Outcomes Driving CX Automation Category Leadership ORLANDO, Fla.--(BUSINESS WIRE)--ENGAGE 2024" Verint ® (NASDAQ: VRNT), The CX Automation Company™, today unveiled and demonstrated groundbreaking AI business outcomes delivered by its new Verint Agent Copilot Bots at Engage 2024, the industry's premier CX Automation conference. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20240924446557/en/ Verint Agent Copilot Bots each automate a specific agent task. When these AI-powered bots are used together, they can double agent capacity and process twice as many calls. Organizations are using this extra agent capacity created by Verint Agent Copilot to achieve strategic goals, including lowering labor costs, enhancing customer and employee experience by freeing up agent time for interaction and support, and boosting revenue by better supporting agents to upsell and cross-sell products and services. Verint Agent Copilot Bots are accessible through a single user interface and automate agent tasks including searching for customer information and the reason for their call, searching for relevant knowledge articles, real-time coaching for effective next-best action, and creating call summaries. Our customers using Verint Agent Copilot Bots are reporting strong AI business outcomes, says Verint's Chief Product Officer, Jaime Meritt. The Verint Open Platform offers a modular approach that allows organizations to quickly deploy AI into their contact centers, to seamlessly add more bots whenever they like, and to achieve tangible AI outcomes and ROI in their existing ecosystems, at scale. Verint ® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world's most iconic brands - including more than 80 of the Fortune 100 companies - use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work ®. Learn more at Verint.com. This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems (NASDAQ:VRNT) Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2024, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ. VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.