Yelp Introduces AI-Powered Review Insights and Personalized Features

Yelp Gets New AI Features

Yelp today announced several new features powered by artificial intelligence, including a new integration with Apple Maps that's available to iPhone users and an option for summarizing review content. Review Insights uses large language models to surface reviews and information tailored to details that you are looking for when searching for a restaurant or other location to visit. Review Insights can discern reviewer sentiment about food quality, service, ambiance, wait time, and drinks. The LLM behind the feature can understand context in a review to provide relevant information even if a a key word you're looking for isn't in a review. Yelp says that Review Insights are aggregated as sentiment scores that range from 1 to 100 and are positive, neutral, or critical. Tapping into the score provides the review related to a specific topic of interest. Review insights are available for restaurant, food, and nightlife businesses on iOS devices. The Yelp homepage is gaining more personalized content and trending searches to make it easier to find new places to visit, and the company is testing AI videos that use real photos, videos, and information from Yelp to create videos about local restaurants. Unfortunately, the homepage is gaining autoplay user videos that unmute and expand to full screen Business pages will now show information on a location's tipping policies and payment policies, and Yelp Assistant allows for quote requests using texts and calls after a project is submitted. In Apple Maps, there's a new integration for connecting directly to pros and requesting a quote via Yelp. Apple Maps has a "Quote" button on businesses pages that links to the Request a Quote flow in the Yelp app or the Yelp mobile web experience. The new Yelp features are available to iPhone users starting today.

Yelp

Yelp today announced several new features powered by artificial intelligence, including a new integration with Apple Maps that's available to iPhone users and an option for summarizing review content. Review Insights uses large language models to surface reviews and information tailored to details that you are looking for when searching for a restaurant or other location to visit. Review...

Where Should We Eat? Yelp Is Using AI to Serve Up Scores Based on Your Reviews

Yelp is making review summaries more glanceable with AI-powered "Review Insights." Review Insights examines user sentiment around things like food quality, service, and ambiance, and displays aggregate scores at the top of business reviews. You can tap on each aspect individually to reveal the scores, which range from 1 to 100 and are classified as positive, neutral, or critical. Tapping on each aspect individually also reveals all the specific reviews. Review Insights uses large language models (LLMs) to discern user sentiment and is intended to help users save time, Yelp says. "Even when a review doesn't explicitly mention one of the topics, the LLM understands the context in the review to identify and surface the relevant topic and sentiment," says Craig Saldanha, Yelp's chief product officer. At launch, the feature will be available on iOS for restaurants, food, and nightlife businesses. It will expand to the services category next year. Yelp is also making changes to the home feed on iOS. It will now show user videos, user reviews with photos of recent experiences, trending businesses from Yelp's top lists, and more. Clicking into the search bar will also reveal a drop-down for trending searches, which rounds up popular searches around the user's area. Currently available only on iOS, trending searches will be coming to Android early next year.

Yelp Adds AI-Powered Insights to Its Business Reviews | PYMNTS.com

Online business directory Yelp has debuted several new features, including AI-powered insights to its reviews. "This year has been marked by an accelerated pace of product innovation at Yelp," Craig Saldanha, chief product officer at Yelp, said in a news release Tuesday (Dec. 10). "By using AI to harness Yelp's vast amount of trusted user-generated content, in 2024 we've rolled out more than 80 new features that enhance the consumer and business owner experience." According to the release, the company's Review Insights feature uses artificial intelligence (AI)-powered large language models to analyze and summarize reviewer sentiment on a range of aspects of a business, like food quality, service and ambiance. These insights appear above a business's reviews as "aggregated sentiment scores" for each topic -- positive, neutral and critical -- ranging from 1 to 100. Yelp users can also browse related reviews for each topic. Other recently-introduced features include updates to Yelp's home feed on iOS help consumers better discover new and relevant businesses. The home feed now features new content types, such as user videos, reviews, trending searches, new and popular businesses, and more. "In the coming weeks, Yelp will roll out an AI-powered update that better tailors a user's home feed to their preferences," the release said. In addition, Yelp -- in the interest of providing "transparency around tipping" -- has introduced eight new "business attributes" that let users know about an establishment's tipping and payment policies, including things like whether the business has a "no tipping" policy, if tipping is optional, or if a gratuity is automatically applied to the bill. Yelp began adding AI-powered business summaries at the start of this year. As PYMNTS reported in August, the company's AI offerings have helped the company's revenues grow in the face of a challenging economic environment. In related news, Reddit earlier this week launched a test of an AI-powered conversational interface designed to answer questions by offering information and recommendations based on conversations and communities across its platform. As noted here in May, AI-powered search offerings are transforming the way people search the web and shop online, making the experience more personalized and intuitive. "By leveraging natural language processing, machine learning and user data, AI search tools can deeply understand complex queries and deliver tailored results and recommendations," PYMNTS wrote.

Yelp adds AI-powered scores to business pages

Review Insights assigns numerical ratings to aspects of businesses by using large language models. The crowd-sourced review site Yelp unveiled a new feature that uses AI and customer reviews to rate common facets of nightlife and food-related business. The new Review Insights feature is available now on the iOS version of the Yelp app, according to . Review Insights aggregates customer reviews and feeds them into a large language model (LLM), which will assign specific aspects -- like the vibe or service time -- a rating out of 100. Supposedly it will be able to infer customer sentiment about these parts of a business "even when a review doesn't explicitly mention one of the topics." Yelp will also be adding an AI-powered homepage in the coming weeks.

Yelp Unveils a Series of New AI-powered Features to Enhance Discovery and Connection with Local Businesses By Investing.com

AI-powered Review Insights and new tipping attributes help consumers learn more about local businesses before they go; enhancements to Yelp (NYSE:YELP) Assistant and Yelp's Request a Quote in Apple (NASDAQ:AAPL) Maps make it even easier to connect with pros and complete projects; AI-enabled smart selection automatically optimize ads for business owners for the highest return on ad spend SAN FRANCISCO--(BUSINESS WIRE)--Yelp Inc. (NYSE: YELP), the company that connects people with great local businesses, today announced its end-of-year product release featuring more than 20 new updates designed to enhance the user experience for both consumers and business owners. Yelp's latest product release includes AI-driven features, such as Review Insights that surface reviewer sentiment for common topics, a personalized home feed with even more user content, and enhancements to Yelp Assistant, the AI chatbot that connects consumers with service pros. Yelp also announced AI-powered improvements to the business owner experience with features like job summaries that help manage their inbox and a smart selection tool that automatically optimizes ad performance. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20241210611703/en/ This year has been marked by an accelerated pace of product innovation at Yelp, said Craig Saldanha, chief product officer at Yelp. By using AI to harness Yelp's vast amount of trusted user-generated content, in 2024 we've rolled out more than 80 new features that enhance the consumer and business owner experience. Our end-of-year product release highlights how Yelp is simplifying the way users discover and connect with local businesses with new AI-powered features like Review Insights that provide a shortcut to the information consumers care about most. We're looking forward to continuing this momentum into the new year, with even more updates for consumers and business owners to come. AI-enhanced local business discovery Yelp introduced new and improved ways to discover, learn about, and connect with local businesses with new features across the home feed and business pages on Yelp. Streamlined hiring experience for consumers and service pros Leveraging AI, Yelp enhanced the services experience to simplify connections between consumers and service pros. Simplified ad setup and optimization for business owners Continuing its commitment to helping business owners grow and succeed, Yelp introduced new features to better streamline ad setup and strengthen ad performance. Additional Information and Assets For more details on all of the latest updates from Yelp's end-of-year product release, visit the company's blog post. Assets and images are available here. For further information about Yelp, visit the company's Fast Facts page. About Yelp Inc. Yelp Inc. (yelp.com) is a community-driven platform that connects people with great local businesses. Millions of people rely on Yelp for useful and trusted local business information, reviews and photos to help inform their spending decisions. As a one-stop local platform, Yelp helps consumers easily discover, connect and transact with businesses across a broad range of categories by making it easy to request a quote for a service, book a table at a restaurant and more. Yelp was founded in San Francisco in 2004. Forward-Looking Statements This press release contains forward-looking statements relating to, among other things, Yelp's future product plans, including the ability of its investments and initiatives to drive profitable long-term growth and shareholder value, that are based on its current expectations, forecasts and assumptions that involve risks and uncertainties. Factors that could cause or contribute to such differences also include, but are not limited to, those factors that could affect Yelp's business, operating results and stock price included under the captions Risk Factors and Management's Discussion and Analysis of Financial Condition and Results of Operations in Yelp's most recent Annual Report on Form 10-K or Quarterly Report on Form 10-Q at yelp-ir.com or the SEC's website at sec.gov.