Zomato Bans AI-Generated Food Images Following Customer Complaints

Zomato bans AI-generated food images after surge in complaints from customers

Food delivery company Zomato "will actively start removing" the artificial intelligence (AI) generated images of dishes from restaurant menus after receiving several complaints from the customers, CEO Deepinder Goyal said on Sunday. Goyal in a post on the social media platform "X" said that the company encourages various forms of AI to enhance the efficiency of the workforce, however, it will not use AI-generated images for representation of dishes in restaurant menus. In the post Zomato CEO said, "At Zomato, we use various forms of AI, to make our workflows efficient. However, one place where we strongly discourage the use of AI is images for dishes in restaurant menus. AI-generated food/dish images are misleading, and we have received numerous customer complaints on this issue. Customers say that this leads to breach of trust, and it leads to higher complaints & refunds, and also, lower ratings." "We urge our restaurant partners to avoid using AI for dish images in restaurant menus from now onwards -- we will actively start removing such images from menus by the end of this month. And will stop accepting AI-generated dish images (as much as we can detect them using automation)," he added in the post. Goyal further requested restaurant owners to reach out to the company if they haven't invested in real food shots for the menu. "Restaurant owners - if you haven't yet invested in real food shots for your menu, please reach out to our catalogue support team," Goyal said in the post. Meanwhile, on August 16, the stocks of the company upped 1.77 per cent or 4.61 points. The company has given a return of 112.65 per cent to the investors in last one year, showcasing a robust performance. In June this year, the company informed the exchanges that it was in talks with Paytm to acquire movies and events businesses of the fintech.

Zomato bans AI-generated food images after surge in complaints from customers

Goyal in a post on the social media platform "X" said that the company encourages various forms of AI to enhance the efficiency of the workforce, however, it will not use AI-generated images for representation of dishes in restaurant menus. In the post Zomato CEO said, "At Zomato, we use various forms of AI, to make our workflows efficient. However, one place where we strongly discourage the use of AI is images for dishes in restaurant menus. AI-generated food/dish images are misleading, and we have received numerous customer complaints on this issue. Customers say that this leads to breach of trust, and it leads to higher complaints & refunds, and also, lower ratings." "We urge our restaurant partners to avoid using AI for dish images in restaurant menus from now onwards -- we will actively start removing such images from menus by the end of this month. And will stop accepting AI-generated dish images (as much as we can detect them using automation)," he added in the post. Goyal further requested restaurant owners to reach out to the company if they haven't invested in real food shots for the menu. "Restaurant owners - if you haven't yet invested in real food shots for your menu, please reach out to our catalogue support team," Goyal said in the post. Meanwhile, on August 16, the stocks of the company upped 1.77 per cent or 4.61 points. The company has given a return of 112.65 per cent to the investors in last one year, showcasing a robust performance. In June this year, the company informed the exchanges that it was in talks with Paytm to acquire movies and events businesses of the fintech. (ANI)

Zomato's Deepinder Goyal promises to remove AI-Generated food image from menus, says 'leads to breach of trust...' | Mint

Deepinder Goyal, Chief Executive Officer of Zomato Ltd., on a post on platform X, strongly discouraged the use of artificial intelligence (AI) generated images for dishes listed on the restaurant's menu, citing reasons for them being misleading. Deepinder Goyal, the Founder and Chief Executive Officer of Zomato Ltd., strongly discouraged the use of artificial intelligence (AI) generated images for dishes listed on the restaurant's menu, citing reasons for them being misleading, according to a post on the social media platform X on Sunday, August 18. "One place where we strongly discourage the use of AI is images for dishes in restaurant menus. AI-generated food/dish images are misleading, and we have received numerous customer complaints on this issue," said Deepinder Goyal, stating that the company uses AI to increase workflow efficiency, as per the post on platform X. Zomato Ltd's shares closed 1.89 per cent higher at ₹264.50 after Friday's trading session, compared to ₹259.60 in the previous market close. Goyal highlighted that Zomato customers have complained about this breach of trust, which has caused them to file more complaints, refund requests, and low ratings. "Customers say that this leads to breach of trust, and it leads to higher complaints & refunds, and also, lower ratings," said Goyal in the post. The Zomato chief further extended his address to the partner restaurants. Goyal requested they avoid using artificial intelligence-generated images for dishes listed on their menu with immediate effect. Zomato "will actively start removing such images from menus by the end of this month," said the executive, as the brand can detect AI images through automation. The Zomato chief also extended a hand to the restaurants, asking them to reach out to the support team to schedule a photoshoot, which will be at a pass-through cost basis, according to a post on platform X. Goyal also flagged the company's marketing team about the "ban", which applies to them in the form of an instruction which will prohibit them from further using any form of AI-generated image content from this day forth. Most netizens appreciated Zomato Chief's post on platform X, and some even flagged certain issues with multiple restaurants using the same images for their listed menu items. Zomato replied to the post with the assurance that "this will be worked upon," as per a tweet reply from the food-delivering company.