Agent4

Contact for Pricing

Transform your phone communications with AI-powered virtual agents using Agent4, enabling custom voice experiences for your business.

How Agent4 can help you:

Enables creating personalized voice agents for answering or placing calls.
Allows for custom interaction designs tailored to your brand.
Offers real-time call monitoring with options to connect directly.
Includes features to filter out robocalls and summarize voicemails.

Why choose Agent4: Key features

Custom voice experiences with your content.
Integration with your business systems.
Real-time engagement and sentiment analysis for voicemails.
Robocall filtering to enhance communication efficiency.

Who should choose Agent4:

Businesses seeking to enhance their phone communication.
Individuals looking for personalized virtual assistants for calls.
Organizations aiming to automate customer interaction with AI.

About Agent4

Website

https://agent4.ai

Release Date

March 2024

Pricing

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The AI Receptionist: A $13,000 Investment in Customer Satisfaction

Wouldn't it be fantastic if your business could be available 24/7 to answer customer inquiries? Imagine never missing a call and having every customer interaction handled with precision and care, no matter the time of day. Thanks to the wonders of AI technology, this vision is becoming a reality for many businesses. If you're interested in implementing an AI receptionist, you might want to explore a project that developed a $13,000 AI voice system acting as a virtual receptionist, tirelessly managing inbound phone inquiries. Of course, there are far more affordable ways to achieve similar automation. However, this system, created by Brendan Jowett, has been fully implemented in a live environment. Handling the complexities of customer interactions can be overwhelming, especially when you're juggling multiple tasks. But what if there was a way to ensure every call is answered promptly and efficiently, without needing additional staff? This AI voice system not only promises to improve efficiency but also aims to enhance customer satisfaction by delivering personalized and consistent service. In today's fast-paced business environment, AI voice systems are transforming how companies manage customer interactions. These advanced systems offer a virtual receptionist that operates tirelessly, 24/7, transforming the traditional approach to customer service. This article provide more insights into the creation, advantages, and real-world impact of a $13,000 AI voice system designed to enhance efficiency and customer satisfaction. AI voice systems represent a significant leap forward in automating phone interactions. These sophisticated platforms can: By using artificial intelligence, these systems ensure that every customer inquiry is addressed promptly, regardless of the time of day or volume of calls. This capability significantly improves service delivery and customer experience. The implementation of AI voice systems brings numerous benefits to businesses: Efficiency: AI receptionists can manage multiple calls concurrently, offering a seamless experience for customers worldwide. This multitasking ability ensures that no call goes unanswered, even during peak times. Scalability: As businesses grow, these systems can easily scale to meet increased demand without the need for additional staff. This flexibility allows companies to expand their operations smoothly. Personalization: AI systems have the unique ability to remember past interactions, allowing them to tailor responses to each customer's specific needs and preferences. This personalized approach enhances customer satisfaction and loyalty. Data Insights: These systems provide valuable data on customer interactions, helping businesses refine their services and make informed decisions. Cost-Effectiveness: Over time, AI voice systems significantly reduce labor costs associated with traditional customer service roles, proving to be a sound investment for businesses of all sizes. Here are more detailed guides from our wide-ranging content that you may find helpful on this topic. The creation of this $13,000 AI voice system involved a meticulous process: 1. Utilization of advanced platforms like Vapy and Zapier for system architecture 2. Extensive planning and testing phases to ensure reliability 3. Incorporation of client feedback to refine system responses 4. Rigorous testing resulting in a 93% accuracy rate for handling complex inquiries This high accuracy rate demonstrates the system's capability to effectively manage a wide range of customer interactions, from simple queries to more complex requests. To illustrate the tangible benefits of the AI voice system, consider this client case study: A business implemented the AI receptionist and saw their annual phone handling costs plummet from $39,000 to just $5,000. This dramatic reduction in expenses highlights the system's efficiency and financial benefits. Moreover, it showcases the potential of AI technology to transform business operations and improve the bottom line. To maintain its effectiveness and relevance, the AI voice system undergoes continuous improvement: These ongoing enhancements ensure that the system remains at the forefront of AI technology, consistently delivering value to businesses and their customers. The $13,000 AI voice system employs several advanced technical features: By automating phone inquiries with high accuracy and efficiency, businesses can achieve greater operational effectiveness and customer satisfaction. As AI technology continues to evolve, we can expect even more innovative solutions that will further transform the landscape of customer service and business operations.

Geeky Gadgets

Wed, 16 Oct, 2:37 PM UTC

The Ultimate Guide to Mastering OpenAI o1 AI Agents

In today's fast-paced world, finding ways to streamline tasks and boost productivity is more crucial than ever. Whether you're a business owner looking to optimize operations or an individual eager to explore new technological frontiers, the allure of AI agents is hard to ignore. Enter the o1 model from OpenAI -- a fantastic option in the realm of task automation and product development. Imagine having a personal AI employee that tirelessly handles repetitive tasks, freeing up your time for more strategic pursuits. The OpenAI o1 AI models aren't just about efficiency; it's about unlocking new possibilities for innovation and growth. David Ondrej has created a new video pro providing insight into how you can use the OpenAI o1 agents to build anything in the ultimate guide to mastering these latest large language models. The emergence of AI agents, particularly OpenAI's o1 model, marks a significant leap forward in task automation and product development. The o1 AI model stands out for its exceptional proficiency in mathematics, coding, and scientific applications. Its ability to process complex data and execute tasks with remarkable accuracy makes it an indispensable tool for automation. As the demand for sophisticated AI solutions continues to surge, the o1 model emerges as a frontrunner in efficient task management and product innovation. Key features of the o1 model include: AI agents are experiencing a surge in demand due to their unparalleled ability to automate repetitive tasks, allowing you to channel your focus towards strategic activities. Businesses increasingly view AI agents as a fantastic option for boosting productivity and driving innovation. However, the limitations of models like ChatGPT have underscored the need for more robust solutions, positioning the o1 model as a superior alternative. Explore further guides from our vast library that you may find relevant to your interests. Building AI agents with the OpenAI o1 model requires a structured and methodical approach. By integrating the model with a code editor, you can create customized solutions tailored to your specific needs. This process not only streamlines operations but also enables you to harness AI technology without the need for extensive programming knowledge. Steps to create an AI agent: Templates and presets significantly simplify the development process, allowing quick deployment and reducing the learning curve for newcomers to AI development. AI agents function as personal AI employees, capable of handling a wide array of tasks ranging from complex data analysis to nuanced customer service interactions. Their autonomous operation helps businesses optimize workflows and substantially reduce operational costs. By automating routine tasks, AI agents free up valuable human resources, allowing you to concentrate on core strategies that promote growth and foster innovation. AI agents excel in various roles, including: Incorporating AI agents into your operations can significantly enhance profitability. By improving efficiency and reducing labor costs, AI agents contribute to a streamlined, cost-effective business model. Both individuals and businesses can use these benefits to gain a competitive edge in an increasingly crowded market. Key areas where AI agents drive profitability: To effectively use the OpenAI o1 model for AI agents, understanding its setup is crucial. This involves configuring the model within a code editor and customizing it to meet specific needs. By following a structured approach, you can maximize the model's capabilities for optimal performance and reliability. Essential steps for setting up the o1 model: Integrating AI agents into your business strategy requires careful planning and execution. By aligning AI capabilities with your business goals, you can gain a significant competitive advantage. AI agents provide a strategic edge, helping businesses adapt to market changes and maintain relevance in an increasingly digital world. Key considerations for AI integration: The availability of templates and presets provide widespread access tos AI development, allowing those without extensive coding skills to build functional AI agents. This accessibility expands the potential applications of AI, encouraging widespread adoption and fostering innovation across various industries. As AI technology continues to evolve, integrating it into business processes becomes not just beneficial, but essential for long-term success. To maintain a competitive edge in today's rapidly evolving business landscape, adopting AI agents is no longer optional -- it's imperative. Automating tasks and improving efficiency positions businesses for long-term success in an increasingly digital world. The OpenAI o1 model, with its robust capabilities and versatility, offers a clear path to achieving these goals, making sure that businesses are well-equipped to face the challenges and opportunities of an AI-driven future.

Geeky Gadgets

Thu, 17 Oct, 10:07 AM UTC

Vonage Launches Intelligent Workspace to Deliver a Next-Gen Contact Center Experience By Investing.com

, /PRNewswire/ -- Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (BS:ERICAs) (NASDAQ: ERIC), has launched Vonage Contact Center (VCC) Intelligent Workspace (LON:WKP), an AI-powered new agent experience built directly into its award-winning contact center solution. VCC Intelligent Workspace is designed to enable seamless communication with customers over their channels of choice, without leaving the agent feeling overwhelmed by multiple disconnected systems or the need to toggle between screens. The offering guides the agent through every customer interaction through a simple and intuitive AI-powered user interface, with the information they need at each step of the customer's journey. By infusing AI capabilities directly into the agent experience, VCC Intelligent Workspace enables enhanced interactions with customers across any channel (voice, video, chat, messaging and more), intelligent virtual agents, real-time transcription and summarization, and Enhanced Noise Cancellation. By leveraging Vonage Communications APIs and AI capabilities, VCC Intelligent Workspace puts automation, intelligent insights, deeper engagement, next generation network APIs, and global calling capability into the agent's hands. This empowers agents to focus on providing frictionless customer experiences that deliver better business outcomes and long lasting customer loyalty - all running on top of Vonage's award-winning, global contact center platform. "Now more than ever, the contact center is a vital link between customers and brands, and its ability to drive customer engagement, satisfaction and loyalty is critical to creating the kind of customer experiences that drive repeat business and customer loyalty," said , Head of Applications for Vonage. "In an increasingly digital world, AI is crucial to delivering these kinds of enhanced experiences - across all modes of communication. By providing our customers with a fully integrated contact center platform, as well as the APIs to layer AI-infused capabilities across every customer touchpoint, VCC Intelligent Workspace offers the simplicity of a single-vendor, integrated solution, that is fully extensible and easy to implement for businesses of all sizes." A key differentiator for VCC is its multi-mode agent model, that allows mixing different agent experiences in the same VCC back-end, to keep all the interactions in the same analytics and insights platform. This is powered by out-of-the-box integrations with leading CRMs and business productivity tools, allowing some agents to be in a leading CRM agent experience (such as Salesforce (NYSE:CRM) Service Cloud Voice), and others on the standalone Intelligent Workspace. Another key VCC differentiator is its ability to integrate easily with Vonage Business Communications (VBC) unified communications solution. This unified offering - Vonage Fusion - provides a singular solution with VCC and VBC seamlessly integrated to deliver a unified user experience, enabling organizations to incorporate back office employees into the customer experience, or quickly organize "swarms" with subject matter experts to assist in resolving an issue or finalizing a sale with high profile customers. In addition, for organizations relying on Microsoft (NASDAQ:MSFT) Teams for their unified communication needs, VCC Intelligent Workspace also provides contact and presence synchronization to allow contact center agents to find the best available subject matter expert to assist their customer in real time. With Vonage Communications APIs, layering programmable capabilities over these solutions across the Intelligent Workspace platform also makes personalized, intuitive, real-time connections accessible to agents to deliver actionable insights and analytics, and great customer experiences. "Nearly 70% of companies are engaged in CX transformation projects, most of which include adding and expanding AI in their contact centers," said , Metrigy's CEO. "AI serves many roles: automating and assisting with customer interactions, delivering crucial analytics to improve CX, training to bolster agent success, and more"resulting in 22% more revenue and 30% customer satisfaction improvement. VCC Intelligent Workspace incorporates all of the key agent requirements for AI assistance and insights, and then integrates them into key CRM and business apps, across any interaction channel or platform. CX leaders can use VCC to improve both proactive and inbound interactions with AI infused throughout." About Vonage Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage's Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging, AI and Verification into existing products, workflows and systems. The Vonage conversational commerce application enables businesses to create AI-powered omnichannel experiences that boost sales and increase customer satisfaction. Vonage's fully programmable unified communications, contact center and conversational commerce applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or remotely - providing the flexibility required to create meaningful engagements.

Investing.com UK

Thu, 17 Oct, 6:20 PM UTC

How to build and AI voice assistant in just 5 minutes

Ever wondered how much easier your life could be with a personal assistant at your beck and call? What if you could build one in just five minutes without needing any technical expertise? This guide by Skill Leap AI will show you how to create an AI-powered voice assistant using ChatGPT and Vapi AI, with optional phone number integration via Twilio. Whether you need help with appointment setting, customer service, or inbound Q&A, this guide has got you covered. Ready to simplify your life? To begin your journey towards building an AI voice assistant, you need a reliable and user-friendly platform. Vapi AI stands out as an excellent choice, offering a seamless experience and a wide range of features. By creating a free account on Vapi AI, you gain access to a powerful suite of tools that will form the backbone of your assistant. Once logged in, navigate to the assistant tab and create a new system. This is where the magic begins, as Vapi AI allows you to customize your assistant's prompt and knowledge base, making it adaptable to various use cases such as appointment setting, customer service, or inbound Q&A. One of the key advantages of building your own AI voice assistant is the ability to customize it to meet your specific requirements. Whether you need an assistant to handle appointment scheduling, provide top-notch customer service, or answer inbound queries, Vapi AI empowers you to tailor your system accordingly. By configuring the system prompt and knowledge base, you ensure that your assistant responds accurately and efficiently to user interactions, delivering a seamless experience for your customers. To get started, follow these step-by-step instructions: Here are a selection of other articles from our extensive library of content you may find of interest on the subject of building AI assistants : Behind the scenes, several innovative technologies work in harmony to power your AI voice assistant. These technologies seamlessly handle various aspects of the interaction process, from voice transcription to text processing and voice generation. When building an AI voice assistant, it's crucial to consider the cost and latency implications. Vapi AI provides a transparent breakdown of costs per minute, allowing you to effectively manage expenses and ensure that your assistant remains cost-effective. Additionally, you have the flexibility to reduce latency and cost by selecting different models, striking the perfect balance between performance and budget. To enable your AI assistant to handle inbound calls, you'll need to integrate phone numbers. Twilio, a trusted telephony service, simplifies this process. You can either import existing phone numbers from Twilio or purchase new ones directly through Vapi AI. By assigning your AI assistant to handle inbound calls, you ensure that your system is ready to manage real-time interactions efficiently, providing a seamless experience for your customers. While the basic setup of your AI voice assistant is achievable in just five minutes, Vapi AI offers a range of advanced features to further enhance its capabilities. These features allow you to fine-tune your assistant's performance and gain valuable insights from interactions. For businesses with unique needs or complex requirements, custom AI solutions are available. These tailored solutions offer advanced configurations and features, ensuring that your AI assistant seamlessly integrates with your existing systems and workflows. By opting for a custom solution, you can unlock the full potential of AI technology, creating a powerful assistant that perfectly aligns with your business objectives. Building an AI voice assistant in just five minutes is no longer a futuristic concept. With the right platform, technologies, and guidance, you can quickly deploy a cost-effective, low-latency assistant that transforms the way you interact with customers. Whether you need an assistant for customer service, appointment setting, or inbound call handling, this guide provides a straightforward path to success. By harnessing the power of ChatGPT, Vapi AI, Twilio, Deepgram, and 11 Labs, you can create a powerful AI voice assistant that drives efficiency, enhances customer satisfaction, and propels your business forward in the age of artificial intelligence.

Geeky Gadgets

Thu, 18 Jul, 12:05 PM UTC

Hatz AI Launches AI Phone Agent, Appoints Head Of Sales: Exclusive

'With an agent over the phone, it removes the need for the text-based chat of interacting with an AI. It makes it so any business can get started using AI without huge infrastructure or process changes,' says Jimmy Hatzell, co-founder and CEO of Hatz AI. Startup AI-as-a-Service company Hatz AI has launched its Adel AI phone agent and appointed a new sales leader to help further grow the business. With Adel, MSPs can internally adopt advanced AI technology through the phone agent without the need for significant infrastructure changes. It gives MSPs and their customers a customizable and intelligent AI tool that is accessible over the phone with prebuilt templates, orchestration, more than 40 humanlike voices and 10 large language models to handle routine inquiries and manage high-volume customer interactions. "I get countless missed calls every day from unknown numbers," Jimmy Hatzell (pictured), co-founder and CEO of New York-based Hatz AI, told CRN in an exclusive interview. "It was either no message or some vague voicemail or something like that. Now all of my unanswered calls get forwarded to my AI assistant. She asks the follow-up questions that I want to know, does an analysis of the conversation and sends me an update within a couple of seconds. It's being able to account for a situation where there's maybe an internet outage or a mass configuration where there's hundreds of people calling at once." [Related: Why 10 Top Tech CEOs See AI As One Of 2024's Biggest Opportunities] Adel can escalate calls when needed, send follow-ups and notifications via email faster than humans, speak with multiple callers at the same time and complete multistep tasks, he said. It also easily integrates with existing phone systems, acts as an executive assistant and can end or transfer calls, according to Hatzell. "It's like a custom GPT but accessed over the phone. It can hold a natural conversation like a human would while allowing for much easier of a call flow," he said. "AI historically has been mostly chat-driven," Hatzell added. "With an agent over the phone, it removes the need for the text-based chat of interacting with an AI. It makes it so any business can get started using AI without huge infrastructure or process changes. It makes access to AI accessible through traditional communication mediums that small businesses are still using today." Timothy Guim, president and CEO of Sewell, N.J.-based MSP PCH Technologies, said Adel's ability to be trained around client-specific information to provide a customized 24x7 AI-based conversational phone agent is crucial. "For MSPs in the near future, I see Adel having the capacity to handle level-one help desk tickets without human interaction," he told CRN. "Adel would answer the help desk line, have a conversation about the issue at hand, verify a user using an identity management tool, open a ticket in PSA [professional services automation], resolve an issue making RPA [robotic process automation] calls, then close the ticket automatically." Adel is Hatz AI's third product launch in six months alongside its secure AI chat product and its AI application builder product. The company currently has more than 60 MSP partners and expects to hit more than 100 MSPs in the next two months. "There's a lot of momentum," Hatzell said. "In the beginning it was a lot of MSPs trying to figure out what AI is and how to use it. Now we're spending a lot of time with partners, meeting with their end customers, figuring out how it works inside their business, packaging it and pricing it." With that momentum comes the hiring of JP Kehoe as head of sales. Kehoe, who took the role in early July, will be responsible for partner recruitment and partner growth. Kehoe was the vice president of international sales and marketing at Skout before it was acquired by Barracuda Networks in 2021, spending a total of 11 years with the company heading up sales for extended detection and response (XDR). "My primary focus will be on activating our current partners and establishing a repeatable process for MSPs to integrate AI into their service offerings," Kehoe told CRN. "Right now, we are opening up our program to other MSPs that are interested." Hatzell believes Kehoe's background in sales strategy and business development is a perfect fit to elevate Hatz AI's market presence and foster deeper connections with MSP partners. "AI is a very new thing," Hatzell said. "So far there's been a lot of help on how to productize it, how to price it and how to grow the market. He was helping MSPs sell cybersecurity well before cybersecurity is what we know today. The reason why I'm excited about JP is because he has so much experience helping MSPs adapt to new technology and integrating it into their business."

CRN

Tue, 16 Jul, 4:00 PM UTC

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