Transform your contact center operations with CallZen, an AI-driven platform offering analytics, sentiment analysis, and compliance audits for enhanced customer engagement.
How CallZen can help you:
- Transcribe & Summarize conversations across multiple languages and dialects.
- Track key moments in your customer interactions across calls, chats, and meetings.
- Score calls & chats with configurable business parameters for quality engagement monitoring.
- Collect & track valuable customer feedbacks, product suggestions, and complaints.
- Automate quality management and eliminate manual audits for efficiency.
- Monitor agent performance, providing insights into scores, strengths, and weaknesses over time.
Why choose CallZen: Key features
- State-of-the-art multilingual AI engine.
- Unified interface for tracking customer conversations.
- Custom scoring for agent interactions.
- Automated quality and performance monitoring.
- Custom reporting & analytics with business intelligence.
- AI-assisted pitching and agent coaching for improved sales and service quality.
Who should choose CallZen:
- Call centers aiming to boost business efficiency through AI-driven insights.
- Businesses looking to improve customer experience by understanding and addressing grievances.
- Organizations seeking to enforce compliance and audit standards efficiently.
- Teams aiming to empower their sales and customer service agents with advanced coaching and analytics.
