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On Sat, 14 Dec, 8:01 AM UTC
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Big Tech's new AI obsession: 'Agents' that do your work for you
If you're just getting up to speed on chatbots and copilots, you're already falling behind. Talk in Silicon Valley now is squarely focused on "agents" -- artificial intelligence that can handle multistep chores like onboarding clients, approving expenses and not just routing but actually responding to customer-service requests, all with minimal human supervision. OpenAI CEO Sam Altman calls agents "the next giant breakthrough." Salesforce has already signed deals to install AI agents at more than 200 companies including Accenture, Adecco Group, FedEx, International Business Machines, and RBC Wealth Management. "We're really at the edge of a revolutionary transformation," Salesforce CEO Marc Benioff said on the software company's most recent earnings call. "This is really the rise of digital labor."
[2]
Big Tech's New AI Obsession: Agents That Do Your Work For You
If you're just getting up to speed on chatbots and copilots, you're already falling behind. Talk in Silicon Valley now is squarely focused on agents -- artificial intelligence that can handle multistep chores like onboarding clients, approving expenses and not just routing but actually responding to customer-service requests, all with minimal human supervision. OpenAI Chief Executive Officer Sam Altman calls agents "the next giant breakthrough." Salesforce Inc. has already signed deals to install AI agents at more than 200 companies including Accenture Plc, Adecco Group, FedEx Corp., International Business Machines Corp. and RBC Wealth Management.
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Silicon Valley shifts focus to AI 'agents' capable of handling complex tasks with minimal human oversight. Major tech companies are already implementing these advanced AI systems across various industries.
In the rapidly evolving landscape of artificial intelligence, Silicon Valley has set its sights on a new frontier: AI agents. These advanced systems are poised to revolutionize workplace automation by handling complex, multistep tasks with minimal human supervision 1. As companies and consumers alike are still grappling with chatbots and copilots, the tech industry is already pushing forward, leaving many to play catch-up.
AI agents represent a significant leap beyond current AI technologies. Unlike chatbots or copilots, which typically handle simpler, more straightforward tasks, agents are designed to manage complex processes autonomously. These can include:
The key distinction is that these agents can navigate through multiple steps and make decisions, all while requiring minimal human oversight 2.
Major players in the tech industry are not just talking about AI agents; they're actively implementing them. Salesforce, a leader in customer relationship management software, has already made significant strides in this area. The company has secured deals to install AI agents at over 200 companies, including industry giants such as:
This wide-ranging adoption across various sectors underscores the versatility and potential impact of AI agents in diverse business environments 1.
The introduction of AI agents is being hailed as a transformative moment in the world of work. Salesforce CEO Marc Benioff has gone so far as to call it "the rise of digital labor," emphasizing the revolutionary nature of this technology 1.
OpenAI, a leading AI research laboratory, is also throwing its weight behind this technology. CEO Sam Altman has referred to agents as "the next giant breakthrough" in AI, signaling the importance that key industry figures are placing on this development 2.
As AI agents become more prevalent, they are likely to reshape workflows and job roles across industries. While the potential for increased efficiency and productivity is significant, this shift also raises important questions about the future of human employment and the need for new skills in an increasingly AI-driven workplace.
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AI agents are emerging as autonomous systems capable of handling complex tasks across various industries, from customer service to software development. While promising increased efficiency, their deployment raises questions about job displacement, privacy, and trustworthiness.
8 Sources
8 Sources
AI agents are emerging as the next wave of AI technology, offering autonomous task completion and decision-making capabilities beyond traditional chatbots and large language models.
7 Sources
7 Sources
Gartner analysts discuss the potential impact of AI agents on various industries, highlighting both the transformative potential and current challenges in AI adoption.
2 Sources
2 Sources
AI agents are emerging as powerful tools for businesses, offering autonomous decision-making capabilities and real-time workflow automation across various industries. This development promises to significantly boost productivity and transform how companies operate.
7 Sources
7 Sources
AI agents are emerging as a powerful force in business automation, combining the capabilities of large language models with autonomous decision-making to revolutionize workflows across industries.
7 Sources
7 Sources
