C3 AI Launches Generative AI Platform for Government Agencies

C3 debuts generative AI platform for government agencies - SiliconANGLE

C3 AI Inc., a developer of artificial intelligence models customized to different industries and use cases, today announced C3 Generative AI for Government Programs, a generative AI application aimed at helping federal, state and local governments deliver information about government programs via a chat interface. Citing overburdened and underfunded government call centers that can create long delays for citizens looking for basic information about such topics as healthcare, public safety and benefits programs, C3 said its application can handle many inquiries directly using search and chat in 130 languages with enterprise-grade security, access controls and full traceability. The application is independent of underlying large language models and provides source references where appropriate. Its model-driven architecture is customized to handle structured and unstructured sources such as Federal legislation, state databases, reference documents and website content. C3 said the language model is tailored to government data and the types of questions government agencies typically receive. For example, a user can ask, "What are the enrollment steps for the Affordable Care Act?" and receive a detailed, step-by-step response with citations to source web pages. The system can also understand follow-up questions like "What is a special enrollment period?", "What qualifies me for a special enrollment period?" and "Does changing jobs qualify me for a special enrollment period?" C3 Generative AI for Government Programs runs on Google LLC's Cloud Platform and uses Google Cloud's Gemini family of language models. The recently announced Gemini 1.5 features a two-million token context window, multi-modal capabilities and strong reasoning capabilities. A generative AI context window refers to the amount of text or data that the AI model can consider at one time when generating responses. C3 said it all but eliminates hallucination by separating language and data models. The software is available today.

C3 Debuts AI-Powered Application for Government Programs

"Understanding and accessing vital services and benefits programs can be an overwhelming process for many, and C3 Generative AI for Government Programs provides an easy way to get clear and quick answers to questions about the intricacies of these services," C3 AI CEO Thomas M. Siebel said in the release. "Government programs and services make the most impact when those who need them can smoothly use them." The offering lets government agencies eliminate service delays, reduce wait times and make contact centers more effective, letting service representatives spend more time on complex cases and inquiries, per the release. The application understands the nuances of a range of programs and offers clear, step-by-step instructions when applicable, the release said. It supports queries and responses in more than 130 languages. "For example, a user could ask, 'What are the enrollment steps for the Affordable Care Act?' and C3 Generative AI for Government Programs will provide a response that clearly details each step a potential enrollee would need to take to apply for and secure an ACA-compliant health insurance plan," the release said. In other AI news, PYMNTS examined the technology's role in payments in a conversation Monday with Kate Lybarger, head of payments innovation at Discover® Global Network. "Generative AI's democratization means anyone with internet access can become a consumer, creator and builder using this technology ... the lift required to clean up your data in order to use AI doesn't exist in the same capacity as it once did," Lybarger said. This widespread access opens new opportunities for innovation while also presenting new challenges. "We're at the beginning of the maturity curve with the deployments of generative AI at scale," Lybarger added, noting AI's capacity to "ease a lot of burden across those who are participating in the payments value chain."