DXC Technology and ServiceNow Launch AI Center of Excellence to Accelerate Enterprise AI Adoption

DXC and ServiceNow Team to Launch AI 'Center of Excellence' | PYMNTS.com

The collaboration hinges on the creation of the companies' new Center of Excellence, combining DXC's industry and implementation expertise with ServiceNow's generative AI solutions, to streamline AI adoption for customers, according to a Thursday (Nov. 21) press release. "Customers are looking to transform their businesses with AI, and, along with ServiceNow, we have the expertise to unlock high-impact use cases of AI at scale," DXC Executive Vice President Howard Boville said in the release. "Our clients need to ensure that their AI technologies adhere to the highest standards of data privacy, governance and compliance. DXC is a trusted partner that understands the depth of the challenges and opportunities clients need to thrive." The Center of Excellence combines the consulting, engineering and secure enterprise services of DXC's AI Impact with ServiceNow's generative AI solution, Now Assist, according to the release. DXC AI consultants guide joint customers. For example, DXC added Now Assist to its service delivery platform to improve the incident management process and drive outcomes with AI for more than 500 clients. This has helped streamline IT operations, increase efficiency and enhance the customer experience, saving nearly 10,000 hours monthly in the process, the release said. The partnership is happening as companies turn to generative AI to handle medium-complexity tasks, like financial reporting, data visualizations and forecasting. The PYMNTS Intelligence report "Most CFOs See Limited ROI From GenAI, but Boost Its Investment" found that 60% of chief financial officers (CFOs) reported their firms use generative AI for these tasks, marking a change from earlier in the year, when many companies used AI for more routine functions, like invoice processing or basic data entry. The share of firms using AI for medium-impact functions climbed from 35% in March to 45% in June, which shows companies are going beyond basic applications and beginning to employ AI more strategically, reflecting more confidence in the technology's potential to provide value other than simple task automation. However, only 13% of CFOs said they are seeing "very positive" ROI, down from 27% in March, according to the report. "Additionally, 65% of CFOs cite limited ROI as a drawback to implementing AI across their organizations," the report said. "This decline in ROI sentiment suggests that while CFOs recognize the technology's potential, they are still grappling with its full impact on their bottom lines.

DXC, ServiceNow Partner On New Center Of Excellence For Now Assist GenAI

'ChatGPT came into the market two years ago, and for the first 12 months, it was a tool that couldn't be used particularly effectively. So the industry is only nine to 12 months into being able to use large language models in a way that's meaningful for enterprises and public sector organizations. Our Center of Excellence provides quicker but higher quality and more economic capabilities by using AI tools that weren't available before,' says Howard Boville, DXC's executive vice president of consulting and engineering services. Global technology service provider DXC Thursday unveiled a new Center of Excellence built with assistance from ServiceNow to help increase push AI adoption using ServiceNow's GenAI technologies. The new Center of Excellence, or CoE, builds on DXC's 15-year-plus partnership with ServiceNow to provide services to some of the world's leading companies, said Howard Boville, executive vice president of consulting and engineering services for the Ashburn, Va.-based solution provider, ranked No. 11 on CRN's 2024 Solution Provider 500. "We provide mission-critical services and project delivery work, and we're always looking at ways to continue to improve the quality of service we provide, the speed by which we deliver that, and the economic price points," Boville told CRN. "Artificial intelligence is a capability that allows you to check those three boxes. Typically you would hear, you can have quality and speed, but you can't have the economics, or you can have speed and economics but not quality. But artificial intelligence, with its ability to intelligently augment the work that our people do and the tools we use, allows you to achieve all three objectives." [Related: ServiceNow And GenAI: Seven Key Takeaways From CEO Bill McDermott] DXC's new Center of Excellence aims to show how the company's customers can use the AI capabilities of ServiceNow in a practical way, Boville said. "ChatGPT came into the market two years ago, and for the first 12 months, it was a tool that couldn't be used particularly effectively," he said. "So the industry is only nine to 12 months into being able to use large language models in a way that's meaningful for enterprises and public sector organizations. Our Center of Excellence provides quicker but higher quality and more economic capabilities by using AI tools that weren't available before." With its new Center of Excellence, DXC can take advantage of all the knowledge it has built with customers around the world by bringing it all into a single location, Boville said. "This means that we can actually send out a beacon of that knowledge more effectively and quickly than what we could in terms of all the various isolated areas that we done this," he said. "We brought a central repository of knowledge and learning and development for our people based upon practical use cases that we've built." A big part of building the Center of Excellence was training of DXC personnel, Boville said. "We have a very large workforce, 50,000 people," he said. "We're forever going through a process of re-skilling those people with the skills that are important for customers at the moment. We trained thousands of our people with GenAI use cases so they can actually put them into the market. So there's the local connectivity with shared global knowledge. We're also bringing through new specialists. But the bulk of the population that is now deeply immersed in this has gone through various certification and accreditation programs." Erica Volini, ServiceNow's senior vice president for global partnerships and channels, told CRN that DXC is one of her company's most aggressive partners in terms of GenAI. "Not only have they built GenAI into their own managed services platform where it is already impacting 500 clients, they're a phenomenal use case in terms of the power of what GenAI can do in terms of productivity," Volini said. "Now they've established this CoE, so they're basically committing certified resources and ServiceNow Now Assist to help bring the capabilities of GenAI to clients." DXC is making a pretty significant investment along with ServiceNow in helping to train their people in the CoE to make sure they're ahead of all the product releases, Volini said. "They make sure we can go after the biggest opportunities to position Now Assist in conjunction with their transformation capabilities," she said. "I would say they're out early. They've committed fully. They probably have one of the best understandings of Now Assist across the ecosystem because they have brought it into their own business and have seen the impact of it. So they're a tremendous evangelist for Now Assist. ... I would say DXC has been one of the most aggressive and first out of the gate to do so." ServiceNow has invested a lot in terms of training in DXC's Center of Excellence, Volini said. "We're providing our experts to help train their resources in the CoE and doing drops with Now Assist every quarter, keeping them up to date," she said. "We've made investments in terms of time from our product team and experts to help get their CoE resources positioned as best as they can to take advantage of Now Assist."

DXC Technology and ServiceNow Extend Strategic Partnership to Fast-track Generative AI Value for Businesses - DXC Technology (NYSE:DXC)

New Center of Excellence brings together DXC's industry and AI expertise and ServiceNow's GenAI solutions to streamline AI adoption ASHBURN, Va., Nov. 21, 2024 /PRNewswire/ - DXC Technology DXC, a leading Fortune 500 global technology services provider, today announced an extended strategic partnership with ServiceNow, the AI platform for business transformation, to fast-track generative AI (GenAI) value for businesses globally. The companies have formed a Center of Excellence (CoE), bringing together DXC's industry and implementation expertise with ServiceNow's GenAI solutions, to streamline AI adoption for customers. Organizations face pressure to quickly realize value from AI investments. The DXC and ServiceNow GenAI Center of Excellence aims to help customers accelerate their AI journey by leveraging the core capabilities of DXC's AI Impact, which combines consulting, engineering and secure enterprise services, with ServiceNow's GenAI solution, Now Assist. At the GenAI CoE, DXC AI consultants will guide joint customers as they modernize with AI to optimize technology performance and deliver real-world results. For example, DXC has deployed Now Assist on its service delivery platform, transforming the incident management process and driving outcomes with AI for more than 500 clients. This has helped streamline IT operations, increase efficiency and enhance the customer experience. In doing so, DXC has saved nearly 10,000 hours monthly. "Customers are looking to transform their businesses with AI, and, along with ServiceNow, we have the expertise to unlock high-impact use cases of AI at scale," said Howard Boville, DXC Executive Vice President, Consulting and Engineering Services - Powered by AI. "Our clients need to ensure that their AI technologies adhere to the highest standards of data privacy, governance, and compliance. DXC is a trusted partner that understands the depth of the challenges and opportunities clients need to thrive." "Companies are eager to realize value and productivity through GenAI," said Erica Volini, Senior Vice President, Global Partnerships and Channels at ServiceNow. "Our mission is to put AI to work for more organizations, and partners like DXC are crucial to this effort. The new Center of Excellence merges DXC's extensive industry expertise and scale with GenAI capabilities in our Now Assist solution and AI platform - this is how you drive true business transformation forward." Today's news builds on a long standing 15-year collaboration with DXC as the leading partner helping its customers deploy ServiceNow products and services. DXC is working with customers to achieve incredible results with ServiceNow across industries, including: Swiss Federal Railways utilizes DXC's system integration to combine employee and customer-facing applications with the Now Platform, helping the railway safely transport 1.25 million passengers are 205,000 tons of goods each day.Jollibee Foods Corporation (JFC) and DXC have established a long-term partnership built on innovation and support. DXC provides unified platforms, including ServiceNow, to manage JFC's mission-critical store and enterprise operations, allowing their teams to focus on strategic priorities. The City of Milan's Civil Protection Department worked closely with ServiceNow and DXC to manage the receipt and distribution of personal protective equipment during the COVID-19 pandemic. Globally, DXC has more than 2,000 ServiceNow certifications, over 1,300 accreditations, and continues to enhance talent through the ServiceNow focused Training Academy. DXC is also a member of the ServiceNow Council AI Product Advisory Board, focused on advising ServiceNow on future AI products through sharing customer feedback. For more information on DXC's partnership with ServiceNow, visit the partnership ecosystem website. All statements in this press release that do not directly and exclusively relate to historical facts constitute "forward-looking statements." These statements represent current expectations and beliefs, and no assurance can be given that the results described in such statements will be achieved. Such statements are subject to numerous assumptions, risks, uncertainties and other factors that could cause actual results to differ materially from those described in such statements, many of which are outside of our control. For a written description of these factors, see the section titled "Risk Factors" in DXC's upcoming Annual Report on Form 10-K for the fiscal year ended March 31, 2024, and any updating information in subsequent SEC filings. No assurance can be given that any goal or plan set forth in any forward-looking statement can or will be achieved, and readers are cautioned not to place undue reliance on such statements which speak only as of the date they are made. We do not undertake any obligation to update or release any revisions to any forward-looking statement or to report any events or circumstances after the date of this report or to reflect the occurrence of unanticipated events except as required by law. About DXC Technology DXC Technology DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. View original content to download multimedia:https://www.prnewswire.com/news-releases/dxc-technology-and-servicenow-extend-strategic-partnership-to-fast-track-generative-ai-value-for-businesses-302312492.html SOURCE DXC Technology Company Market News and Data brought to you by Benzinga APIs