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On September 16, 2024
3 Sources
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Firstsource Solutions share price up 4% on inking pact with Microsoft
The collaboration leverages Microsoft Azure OpenAI Service, Azure AI Search, and Azure AI Language to offer innovative, generative AI-powered solutions. These technologies will enhance Firstsource's service offerings, driving efficiency and innovation across various sectors, the company said in a statement. "Delivering exceptional value and prioritising our clients' interests requires identifying the most effective solutions across the entire ecosystem. At Firstsource, we have cultivated a powerful network of industry leading partners, allowing us to seamlessly integrate their capabilities - like Azure OpenAI - with our own. The collaboration with Microsoft enables us to offer clients the best of both worlds, where the combined value far exceeds the sum of its parts. Our goal is to leverage this network to solve complex challenges for our customers, delivering solutions that are truly cutting-edge and transformative", said Ritesh Idnani, Managing Director & Chief Executive Officer at Firstsource Solutions.
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Firstsource Solutions collaborates with Microsoft to accelerate adoption of AI and digital technologies
Under this new initiative, Firstsource will utilize Azure OpenAI Service, Azure AI Search, and Azure AI Language to provide generative AI powered solutions and business platforms that unlock the full potential of enterprise data. These solutions will offer a multi-modal, multi-channel search experience, significantly improving effectiveness and personalization for businesses
[3]
Firstsource collaborates with Microsoft to drive digital transformation offerings
Firstsource Solutions Limited (NSE: FSL, BSE:532809), a leading global provider of specialist domain-led Business Process Services (BPS) and an RP-Sanjiv Goenka Group company, announced a collaboration with Microsoft to deliver cutting-edge digital transformation services to clients worldwide. Using the power of Microsoft Azure OpenAI Service, Firstsource aims to enhance its service offerings, driving innovation and efficiency across various industries.Under this new initiative, Firstsource will utilize Azure OpenAI Service, Azure AI Search, and Azure AI Language to provide generative AI powered solutions and business platforms that unlock the full potential of enterprise data. These solutions will offer a multi-modal, multi-channel search experience, significantly improving effectiveness and personalization for businesses."Delivering exceptional value and prioritizing our clients' interests requires identifying the most effective solutions across the entire ecosystem. At Firstsource, we have cultivated a powerful network of industry-leading partners, allowing us to seamlessly integrate their capabilities - like Azure OpenAI - with our own. The collaboration with Microsoft enables us to offer clients the best of both worlds, where the combined value far exceeds the sum of its parts. Our goal is to leverage this network to solve complex challenges for our customers, delivering solutions that are truly cutting-edge and transformative", said, Ritesh Idnani, Managing Director & Chief Executive Officer at Firstsource Solutions.Hasit Trivedi, Chief Digital & AI Officer at Firstsource Solutions, added, "Our strategic goal is to accelerate the adoption of AI and digital technologies, empowering our clients to transform their businesses and achieve lasting impact. This collaboration allows us to design and implement intelligent, tailored solutions that directly address each client's unique challenges. By enhancing data accessibility and operational efficiency, we also boost employee satisfaction -- an essential aspect of our mission to drive meaningful digital transformation across industries."Sangita Singh, General Manager, ITES at Microsoft India and South Asia, said, "We are pleased to collaborate with Firstsource to drive digital transformation for enterprises in the era of AI. By integrating Microsoft Azure AI with Firstsource's AI-powered solutions, enterprises can harness generative AI to enhance data accessibility and productivity. This collaboration will drive innovation and deliver more effective, personalized experiences, ultimately boosting employee satisfaction."This collaboration follows the launch of Firstsource relAI, an AI-focused digital transformation suite of platforms, solutions, and offerings, reinforcing Firstsource's commitment to driving deep-tech transformations. Firstsource's clients can expect to benefit from more efficient operations, improved decision-making, and personalized experiences by leveraging natural language processing, large language models, and advanced retrieval and search technology.For more information, please visit: https://www.firstsource.com/press-release/firstsource-collaborates-with-microsoft-to-drive-digital-transformation-offerings/About FirstsourceFirstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.
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Firstsource Solutions, a global business process management company, has announced a strategic collaboration with Microsoft to accelerate the adoption of AI and digital technologies. This partnership aims to enhance customer experience and operational efficiency across various industries.
Firstsource Solutions, a leading provider of business process management (BPM) services, has entered into a strategic partnership with Microsoft to drive the adoption of artificial intelligence (AI) and digital technologies 1. This collaboration marks a significant step towards enhancing customer experience and operational efficiency across multiple industries.
The announcement of this partnership has had a positive impact on Firstsource Solutions' stock performance. The company's share price saw a notable increase of 4% following the news, reflecting investor confidence in the potential benefits of this collaboration 1.
The collaboration between Firstsource and Microsoft is multifaceted, focusing on several key areas:
AI-powered solutions: The partnership aims to develop and implement AI-driven solutions to enhance customer engagement and streamline business processes 2.
Cloud transformation: Firstsource will leverage Microsoft's cloud technologies to accelerate digital transformation initiatives for its clients 3.
Industry-specific solutions: The collaboration will focus on developing tailored solutions for various sectors, including healthcare, banking and financial services, and communications, media, and technology 2.
This strategic partnership is expected to yield several benefits:
Enhanced customer experience: By leveraging AI and digital technologies, Firstsource aims to improve customer interactions and satisfaction levels across various touchpoints 3.
Operational efficiency: The collaboration is anticipated to drive process optimization and cost reduction for Firstsource's clients 2.
Innovation acceleration: By combining Firstsource's domain expertise with Microsoft's technological capabilities, the partnership aims to foster innovation and create cutting-edge solutions for various industries 3.
Vipul Khanna, MD and CEO of Firstsource Solutions, expressed enthusiasm about the collaboration, stating that it would enable the company to deliver enhanced value to its clients through innovative solutions 2. The partnership is seen as a strategic move to strengthen Firstsource's position in the rapidly evolving digital landscape.
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Firstsource Solutions, a global provider of business process management services, announces its expansion into Australia and New Zealand markets, aiming to enhance customer experience and digital transformation services in the region.
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Infosys and NVIDIA have expanded their collaboration to create generative AI-powered solutions for the telecommunications sector. The partnership aims to accelerate digital transformation and enhance customer experiences in the telecom industry.
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A new report by MIT Technology Review Insights, in collaboration with Infosys Cobalt, highlights a significant gap between cloud strategy sophistication and AI integration in global enterprises. While 67% of companies have advanced cloud strategies, less than 10% have fully integrated AI.
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Datamatics, a global Digital Technologies, Operations, and Experiences company, has partnered with Microsoft to develop its own AI-focused Copilot solutions. The collaboration aims to enhance productivity and efficiency across various industries.
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Infosys and Posti Group, Finland's leading postal and logistics service provider, have renewed their strategic collaboration for seven years. The partnership aims to enhance customer experience and operational efficiency using AI and automation.
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